I am very happy with the service of CarMax. They were very professional, attentive and boy I could not believe the price they were offering for my Honda. Just unbelievable. This was my first time selling a car to them, I have bought a car from them in the past, but selling....first time. Both experiences were amazing. They are very professional and efficient, and the place is very clean. I also appreciate that the all followed the Covid guidelines. read more

CarMax - Used Car Dealers Near Me - Escondido, California

Car buying was easy and I would have given 5 stars but I felt the salesperson was sexist. Even though it was I who wrote the check which only had my name on it for the purchase and I used my credit card for the warranty, they put my husband's name as the primary buyer apparently just because he accompanied me to my appointment and wanted to test drive the vehicle too. As we walked out, the salesperson said Congratulations David. What? Was I invisible? Then a day later, Although both of our email addresses were given, they only sent email to my husband thanking him for his visit. Someone needs to let them know women buy cars too! read more

I've purchased two vehicles at CarMax Escondido in the last year. While both buying experiences were very smooth and professional, the service after the fact has been horrible. The second vehicle I purchased had a small chip in the windshield. I was given a repair request form so that they could inspect and fix it at a later date. They promptly called me one day later to schedule the fix. I arrived at the date and time they provided, the date they indicated the repairman would be on site - only to be told that nobody was available to fix it. I left frustrated, having rearranged my entire work day for nothing. I was told someone would call me later that same day to schedule a mobile repair service to come to me for the inconvenience. Well, it's now two days later and nOBodY eVEr cALLed. Ridiculous. read more

I have to admit I was a little nervous buying from CarMax. I've heard some horror stories about cars not working as advertised. But there was also a ton of great reviews about selling and Carmax Escondido had my the car I've had my eye on so I went for it. I traded in my 2014 Honda Civic for a 2018 Volvo XC90. I brought my 3.5 and 1.5 yr old because I'm a stay at home mom without many sitter options and I needed to see how we all fit in the new car anyways. Percy helped us and was amazing right off the bat. He's a Diamond level sales manager so I already felt like I was in good hands. We arrived at 10am and were done by 12:30pm. There was a lot of sitting and waiting for paperwork etc so my children were getting a little antsy. Percy brings out these full packet coloring books with crayons I was so relieved for the distraction. Throughout the process Percy made suggestions that I didn't think of and really just guided a mom juggling two babies trying to upgrade her car to more comfortably tote around said babies. He even did another sweep of my old car for personal items and grabbed my garage door opener! Covid protocols have the sales desks far apart, waiting room chairs distanced, everyone wears a mask. You also get to test drive solo which I felt should be a new standard Covid or not since you don't have the pressure of someone else looming over you. I had a great experience buying and selling and would work with Percy again. read more

CarMax - VolvoXC90 - Used Car Dealers Near Me - Escondido, California

Great place to sell your car, I always receive fast and curious service. I do recommend you always get at least 2 quotes from different buyers. read more

Taylor had zero interest in selling me/us a car. My husband and I just walked out with cash in hand. We were assigned to Taylor, who promptly told us that there were NO NEGOTIATIONS CONSIDERED AT ANY CARMAX. We were certainly open to negotiating and BUYING a car today...FROM CARMAX. We were looking for a VERY POPULAR make and model (and we were willing to look at a ten year range of that vehicle), but she immediately stonewalled us. She said there is no CarMax within 500 miles that has anything we requested for the search criteria. Taylor appeared to have poor (no) work ethics, and she behaved as if we had interrupted something more important that she was already doing (CarMax assigned her to us, not the other way around?). She also presented with poor hygiene and a very unprofessional appearance. Consider treating your next customers a bit better. They've come to CarMax to BUY A CAR, IF YOU WILL MAKE AN ATTEMPT TO ASSIST. read more

Horrible service. I took my 201) toyota rav4 for an appraisal. And told me someone will be with me in 10 minutes. 25 minutes passed and yet no one helped me. I went to front and asked if i can get help and they said someone will be there to help. Took 40 minutes for some to help me get car appraisal. They went to the back and said they will be back in 20 minutes. So in mind 1hr later and they said the person will be getting an appraisal now. Total of 1hour and 45 minutes to give me a price. I laughed when they will give me 18000$ For a 2016 Toyota Rav4 LE with only 59k miles. My car has a bull bar installed and whole towing hitch package as well as a roof rack and side steps. Not mentioning the fuel wheels with A/T tires. Horrible service. read more

They were fantastic from start to finish. I traded in my old car and got a better price than expected; then, I turned around and bought a newer car using the trade-in dollars and got a great price with CarMax financing. The team was super supportive and very customer-centric. Even my kids liked the salespeople. I highly recommend working with them. read more

We made an appointment for 12:30 and we're told that the sales people were all busy but they would get to us as soon as they could. 45 minutes later we're still sitting there. I guess it would be worth it if the prices were cheaper than at dealerships, but we're seeing comparable vehicles at dealerships for the same price. If not better. And with a dealer we can at least haggle. So disappointed with my first and only experience at carmax. read more

Update Car Max Escondido- SERVICE DEPT - Ricky did a great job ana awesome customer service. Oil change. 5 stars in my book Great 1st time experience with selling a vehicle and a new purchase. Maria Garcia was on top of her game. Thank you for your time and showing us up to 3 transfer vehicles til we found the car of choice. Highly recommend this rep. Bi read more

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Yeah pretty sure they sold me a car with a bumper that had been repainted. I should have caught on the week after I bought my car when they reattached the bumper, put tape to hold it in place and when I pulled the tape off it ripped a 3" wide strip of paint off. They repaired that, and now a year later there's all kinds of chips on the bumper. The cars only a 2016, this shouldn't be happening. My neighbor even commented to me the whole front end looks to be repainted. CarFax is obviously a joke, since nothing showed up on it. Last time I buy from CarMax. read more

CarMax - Chipped paint on a 2016 bumper. - Used Car Dealers Near Me - Escondido, California

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I helped my mom with selling her car through CarMax. It was very simple to from start to finish. I began with their online form last weekend to set up a 6:30 p.m. appointment for the following Monday. And although we arrived10 or 15 min early for it, we were immediately greeted by one staffer and then checked in by another. When they had another staffer check the car out, I went to watch him so I could learn what they do. Like the two other staffers, he was professional and friendly. After that, they processed paperwork; and the staffers who handled that were equally professional and friendly. The appointment took a little less than 90 minutes. I highly recommend CarMax! read more

I went in to sell my car and Julianna was so incredibly nice and efficient and made the process so smooth and easy.

BUYER BEWARE! I recently purchased a 2015 BMW from CarMax of Escondido and the selection, salespeople, test drive, and no-haggle pricing were all quite good. The disappointing part -and why I am writing this review to warn others - has to do with the local service management's refusal to acknowledge a substantial cosmetic defect or even meet me half way in fixing it. Part of my problem was I was lulled into a too trusting attitude from their highly touted "125+ Point CarMax Quality Certified Inspection ensuring our highest standards are met". So on the basis of a beautiful exterior and a quick (and fun!) test drive (and the above 'Quality Certified inspection' I decided to purchase the car. It wasn't until I got home and in good daylight that I noticed two 3" x 5" areas of very discolored leather on the driver's seat where the otherwise lovely oyster white leather dye had been 70% denuded (or removed by a harsh chemical cleaner). I called the Service Department confident that once they saw the same photos they would agree that it was excessive wear (or incorrect cleaning) for a three-year-old luxury car with only 26,000 miles and propose a solution. The service tech called me back and said she saw the problem areas in the photos and had reviewed them with her manager and that the discolored leather "MEET THEIR STANDARDS" so there is nothing they can offer other than for me to return the car for a refund. I explained that I liked the car otherwise and had found an exact BMW color matched dye from Germany for $59 and that if they were willing to reimburse me for the dye I would do the touch-up and be a happy customer. Again she said she could do nothing so I asked to speak to her manager who called me back and also refused to even reimburse the cost of the dye. I see that there are other Yelp reviews mentioning problems with the service department taking responsibility to fix mechanical and A/C defects during the 30-day warrantee. So in summary, BUYER BEWARE! -- if you elect to consider a car from CarMax, DO NOT TRUST their 125-points Quality Certified inspection. Go during the daylight and plan to spend an hour or more doing a thorough personal inspection and insist on an inspection by an independent mechanic of your choosing before you commit to paying and driving the car home. Good luck! Hunt K. read more

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Was in search for a van and checked out the CarMax website. I was able to pinpoint exactly what we were looking for and got the ball rolling. I got a quote for my trade-in vehicle and the amount was higher than other businesses I contacted. Satisfied with my trade in offer, I made an appointment to see the van that I would eventually purchase. When I arrived at CarMax, I checked in and waited as the whole place was very busy. James was the salesperson that I worked with and he was accommodating with our concerns through the whole trade-in and purchasing process. Trading in and purchasing a car from CarMax was a pleasant experience and I recommend asking for James when coming to this location! read more

We had a great experience working with Carmax to find our dream car! Percy by far put in the most time, energy and effort to help us find exactly what we were looking for! He went above and beyond to make sure we got what we wanted. We ended up buying the car he found for us at a Carmax in Maryland. He had it shipped to California for us, called us to come look at it and we drove it home that night! Thank you so much Percy! Without you we would have never found our dream car. read more

CarMax - Used Car Dealers Near Me - Escondido, California

I sold two cars here. Easy experience. Yes it takes some time but the values they gave on each car was much higher then carvana or zoom. Expect a wait. But it's worth it if you need to sell a car in a hurry and don't want to deal with Craigslist creeps. read more

Let me start by saying that I gave 4 stars only because their inventory on what I was looking for is very low. There were only 3 options available for what I wanted. However, the customer service from Nick R. was exceptional. He didn't rush me and was very patient with my indecisiveness. He took the time to show me vehicles that were able to be shipped from another store. He was kind, spoke about his family and stayed with me throughout the entire process. I highly recommend Nick as a sales consultant, if you're in the market for a new vehicle. Annette in finance was also very helpful. She was friendly and efficient. She properly read through the documentation and provided copies for my review. read more

Had an 2014 BMW i3 sold to someone else when I had all ready Reserved it! The Sale guy then straight up Lie to me !!! Don't trust CarMax !!! Not good business practices in my humble opinion!!! read more

If there was a minus zero. That wouobe good enough. I went there this morning and i had to wait but then I got Charlie. She seemed honest and I test drove one and I just felt I needed a little more so she offered me a different car to be shipped and it would be there in 2-4 days and she would tell me out the door price cause I was paying off the lot within the hour. 4 hours went by and heard nothing and I called and I talked to 4 different people within an hour maybe an hour and half and no one knew anything and Charlie couldn't be gotten a hold of and the supervisor was no help either. Go somewhere else don't waste your time. The only good thing is I didn't loose any money or my personal information read more

I cannot say how thrilled I am with our experience selling through CarMax! They exceeded expectations on every level. First and foremost, their appraisal process is hassle FREE! No unnecessary comments about an 11 year old car's minor bumps/scratches (like we faced when pricing elsewhere). No shady practices. We literally walked in and got an offer in 20-30 minutes. We returned later in the day and after about 45 minutes, signed all paperwork and walked out with money and smiles on our faces! read more

I purchased a honda odyessy last September. I chose this vehicle due to the price and the low mileage . The sales reps were very nice and accommodating the sales process was very smooth no hassle. Now here comes the nitty gritty . When I first came to see the car it had a funky odor . Something I could describe as water damage / wet dog . The sales rep arranged for the vehicle to get deodorized . Once that was taken care if followed through with the purchased and took the car on longer driver at higher speeds 60-75 mph. We noticed there was vibration on the front passenger side . We took it back for the mechanical inspect 3-5 times after purchasing for the same issue . They did a realignment and changed all 4 tires. That seemed to have treated the symptoms and not solve the problem . a year later the same problem is reappearing . Another problem is one day we where washing the car with a hose and the paint was chipping off like nail polish chips off the nail. We discovered the color under the paint was a different color than the color under the rest of the car . We consulted a third party collision specialist and they confirmed our suspicions of the car having been in an accident . We went to CarMax to confront them about selling us a car that has previously been into an accident. I was told by the sales manager that they do not sell cars with flood or frame damage or salvage history . And that they do not guarantee that the car has never been into an accident. They were unwilling to fix the paint since it is a "cosmetic issue". Now we are stuck with a problematic car and are on the hook for over $17k for a vehicle that is unsafe for our 2 toddlers and 1 infant . Bottom line is although the staff is very nice while you are purchasing I do not recommend CarMax since they have been unable to address reoccurring issues and since they sold me a car that has been in an accident!. BEWARE POOR QUALITY CARS read more

CarMax - Chipped paint from washing car with hose - Used Car Dealers Near Me - Escondido, California

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Terrible experience. Horrible customer service right from the start. Joe especially and the manager. Rude, inconsiderate, unprofessional. I recommend you go anywhere but here. read more

Just traded in my car & it couldn't have gone better. Gretchen is the most patient, kind, honest & simply the most pleasurable person to work with. People dread going to dealerships because of car salesman but Gretchen couldn't have been more understanding, thorough, communicative & patient with us in trading our car in! No pressure, all questions answered & she is simply a pleasant person to be around! Wonderful experience & I love my new car! read more

CarMax - Gretchen put a bow on our new car! - Used Car Dealers Near Me - Escondido, California

I recently had to do business with this location being that my vehicle was there that I wanted to purchase and I live about 80 miles away so I requested for a transfer and as I got it I was charged $100 for the transfer (not a big deal). So as I was waiting I was told the vehicle was hit in their lot and was going to be repainted on the bumper (also not a big deal) but the part that got me upset over this was that after a few days I called for the status of the truck and when I called I got a very rude "manager" named Liam. When I asked him about the status he said "it's been done but if you want it you need to pay again for the transfer". When I told him I already did and that it was their fault it couldn't be transferred he said " that was last week it's a new week now so pay it if you want it if not it's ok" I was pissed after hearing that. Liam is a joke and is not worth doing business with and because of him and his way of helping out customers that had nothing to do with it anyway this is his and his dealership rating. I hope they can learn and fix this issue in later customer relations. Thank you read more

Wanted to sell our two older (10 and 15 years) cars. Went to Carvanna in Escondido and it looked closed. Not a soul there. A man came out and said we needed an appointment. Then rode over to CarMax, also in Escondido. We had received two offers from them via email. The place was a beehive of activity. Probably 50 to 60 customers and service reps at any given time. We sat with a rep and showed him their offer. He told us someone would look at each car and test drive them. Came back shortly and said the offer on one car had gone up slightly and the other car, because of a number of issues had gone done slightly. The total offer was more than we were hoping for. Within an hour we were signing papers and soon after we got two checks. To sell the cars privately would have been a huge hassle between having to do some repairs and then dealing with appointments, no shows, going for test drives, etc. etc. etc. Bottom line: Fast, easy and convenient way to sell your car. read more

I sold my 2008 Scion Tc to Carmax and it was a great experience! I gave them a call to ask the best way to go about selling my car to them and they emailed me a personalized link to do an online appraisal from home. It only took me about 10 minutes to do (online form and taking photos from my phone). The appraisal came back about 10 minutes later for a very fair price. When I visited Carmax to actually sell my car, they took a quick look at the car and did a short test drive before confirming the appraisal amount. It took them about 30 minutes to process the paperwork and hand over payment. Best part is, I don't have to do any extra DMV paperwork, they took care of it all. Overall, it was a very smooth, quick, and easy process. Extra points for how great every rep was with their customer service! They also took extra steps to make sure everything was clean (hand sanitizer stands, 6ft distance markers, curbside options so you don't have to wait inside, etc.) and that my level of comfort was met. read more

Save your time and sell elsewhere! Get better offers! Two things to keep this review brief: when they test drive your car, some strange, mysterious figure referred to as "The Buyer" drives your car, and you're not allowed to be in the passenger seat. "The Buyer's" lackey keeps you occupied with small talk, softening you up for what will undoubtably be a garbage offer. That leads to me to my second point, the garbage offer. They fell unbelievably short of the actual value that my car ended up selling for. What a joke. read more

CarMax - Used Car Dealers Near Me - Escondido, California

Percy is a gem to work with! He has a FANTASTIC personality and makes this process FUN and hassle free. They were willing to handle everything outside for me, so I didn't have to go into the dealership, sanitized everything (thank you Calvin) and were really on the ball in terms of Covid protocols. Tonia is a fantastic manager as well. All in all, good experience although I do wish the Express pick up had gone a bit faster. I was there for 3 hrs in total. All in all my experience as a fist time buyer with Carmax has been very positive. MUCH EASIER and more COST EFFECTIVE than dealing with a dealer. I would go this route all day long! read more

We were caught by surprise when we went in for a test drive. They want a copy of my full insurance policy not just a copy of my insurance card. So they made me email a copy just to do a test drive. I have never had that happen before. Not at the CarMax in Murrieta. Not at any other car dealership ever. Oh well... read more

A remarkable display of incompetence. Purchased a vehicle on 11/20. Financed through my bank. Returned the vehicle on 11/22 pursuant to the return agreement due to serious mechanical issues. Carmax has still not paid off my bank. It has been 35 days and Carmax's excuses include: we sent the payment to the wrong address (twice); HQ won't return our (dealership) calls or emails. It is 12/27 and still no pay off. Don't do business with these morons. read more

Horrible service! Unfair! I got an offer for $1,500 more for my car 3 weeks ago. After compl my documents I returned and they are offering me $1,500 less! Price if everything has gone up, so how can the price of a car go down so much in 3 weeks? These people are like hyenas, greedy and ruthless! read more

Came in to sell my car. I don't like dealing with people and them haggling the price so I did my research about selling to carmax. There were negative and positive comments so I went in to get the free appraisal they offer. It was very simple. Lasted less than 30 minutes. A carmax person took the car on a test drive for 1 mile and prepared the report for us to see. Everything came out all good and the offer was fair. It was mid range of the kbb trade in value which was what I was expecting. I came in the next day and went ahead with the sale. They did all the paperwork and it was really simple and fast. I'm happy with my choice to sell to carmax. read more

The only good thing I could say about this place is their sales rep Suli helped willingly and made sure we were taken care off. The rest of their team was horrible giving us a round around after purchasing a used car with them. A couple of hours after purchase the car started making horrible sounds in reverse, and the tire pressure went off. Who knows what else is wrong with that car (2018 Honda Accord Sport). The maintainence department refused to help, telling us we should go to Murrieta Carmax. We call Murrieta Carmax and apparently they can't help us because the car purchase is not in the system and to go back and talk with Escondido Carmax. This went on for a while. Anyways, the car is returned. If you don't want a headache do not buy from this people. They're only nice to you and will take care of you before you purchase. After, forget about it. read more

Review number two. Stars did not change. This place is a joke. This time I took in my girlfriends vehicle. Same vehicle but one year older. But better features. Bernie was helpful and friendly. So that was better than last time... The left off thousands of dollars of oem optional equipment that are on the vehicle. That once again can only mean one of three things. One, they're lazy appraisers with horrendous attention to detail. Two, they're uneducated appraisers who to be taught how to properly inspect a vehicle. Or three, they're scam artist that will purposefully skip details and give me bottom dollar while selling later for a premium. My guess is number three. Why you ask? To make sure nothing was possibly missed this time I left the original window sticker sitting on the passenger seat. Impossible to miss (unless you're lazy). So, my review of this place is it is a scam, and you should do your very best to avoid this place. read more

Warning: if you do not sell to them within a week, they will reduce your car appraisal by $1000! That's pretty shitty given that it will take more than a week for my replacement car to be ready!!! I so wish I delayed coming here!!!! The staff here are nice but, that policy of knocking off $1K sucks a$$. read more

I was so disappointed in the customer service I received at this location . After making an appointment for an oil change on 3/16/2020 and sharing my concerns regarding my break light not turning off and my service engine light In my Mini Cooper . I purchased my car here a few months back and had a great experience. The day Of my appointment I called to find out if they had a shuttle & make sure they were open and could still see me due to the resent quarantine. I am in Fallbrook 30 min without traffic each way. I explained my concerns and also I could not get ahold of them earlier so I would be a little late. I'm greeted with a shocked receptionist that says " are you my 9:00? "Your late!" I reminded her that I just called to confirm and was told to come in. "Right you did", as I handed over the keys and was told to give them an hour and I would receive a call. I'm home for 5min and get a call to come back and pick up my car. I was told this location was closing right now and it was out of her control. I'm so mad at this point thinking I could not have been more clear about the distance, no shuttle service means I need to get a ride back to pick up my car. This is not any way to treat a new customer. During the time they had possession , at least the oil change, and break inspection could have been done, making it a productive trip... but not only did she close I had to have her put my key under the mat and leave the car unlocked because they were leaving. This is a stressful time to have concerns with a car I just purchased. read more

I went in to look at some cars, they did not want to help, literally had no interest in helping. Won't ever humor this place again

They took advantage of my elderly mother. Saying that the both front fender wheel wells fells off and it's her responsibility to get them replaced. I have never heard of wheel wells just falling off. My thought is that they were taken off to get repairs done and were never replaced. You are taking advantage of the elderly and women. You should have been more helpful and taken responsibility for your wrong doing. You need to make this right. read more

I purchased a 2019 F250 with 3,700 miles on it for $80,000. When I test drove the truck it was pulling to the right. I told the sales person that the truck needs an alignment. He agreed to do the alignment for me when I bought the truck. Took the truck in for an alignment 2 weeks later and the service technician said there is no pulling and they wasted 3 hours of my day. When I buy a truck for $80,000 and I want the alignment check I expect it to get done especially when it was agreed upon before purchasing. I dont want to waste my time arguing with a service technician. On top of that they messed up my paperwork when I purchased the vehicle so I have to go back now to sign more papers. Horrible experience. Never trust them to do anything unless they do it before you pay them. Talk to the service manager and he said he wasn't going to waste an hour if his tech couldn't find anything wrong. Thanks for wasting me time. Update: took my car to an alignment shop right after. My car was in the "red" and needed an adjustment. Matthew the manager of the service department is not very good at his job. read more