Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

My family (my dad pictured) recently bought a 2019 Toyota Sienna from Escondido Auto Super Center…read moreand we couldn't be more pleased with our experience. Cisco in sales was honest and straightforward, while also being extremely warm & friendly. When our personal mechanic found a few things wrong with the van, Bernie & the workers in the service center made it priority to fix them all (& kept up communication with us along the way). We could tell that the people at EASC weren't concerned only with making a sale, but with making sure we felt satisfied and secure with our purchase. We'd recommend them to anyone looking to purchase a used car, and will be our first stop in the future.

We had been eyeing a used vehicle on their website since Monday. I told myself that if it was still…read moreavailable by the end of the week, we'd stop by and check it out since we were already heading down to Legoland. Friday morning, I called to ask if the vehicle was still available. A nice lady answered and said everyone was in a meeting and someone would call me back afterward. About an hour went by with no callback, and I honestly figured they weren't too interested in following up on a used car inquiry--they do sell Mercedes-Benz, after all. Then Misagh called. From the moment he got on the phone, the customer service was outstanding. We simply asked if the car was still available. Without hesitation, he said, "Let me check. If it is, I'll send you pictures and a video." That immediately impressed me. We didn't have to ask for anything else--he already knew what would help us make the trip. That's the kind of service that stands out. We let him know we'd be there around 11 a.m. When we arrived, the car was pulled up, ready for us to inspect and test drive. From start to finish, Misagh made us feel comfortable. Since we had our kids with us, he brought out coloring supplies to keep them entertained and offered us water and coffee. Those little things made a big difference. There was no pressure and no games. He was straightforward throughout the process. He explained everything clearly, including the required Zurich protection items, and when it came time to negotiate, it honestly took less than three minutes. He knew the numbers, respected our time, and made the whole experience easy. It's no surprise he's been a Top Salesperson since August 2024. He definitely knows what he's doing. After signing the paperwork, we headed off to enjoy our day at Legoland. When we came back that evening, the car was detailed, cleaned, fueled up, and ready to go. Buying a car can be stressful, but Misagh made it one of the easiest and most enjoyable car-buying experiences we've had. If you're shopping at this dealership, do yourself a favor and ask for Misagh. You won't regret it.

the sheddy branded car sales branch They make you sign…read more agreement on screen table mess around your paperwork differently, especially when you deal with Mercedes financial service USA Stairway from sales person Mark, he acted down to her until you sign then don't even answer his text message Be careful On cool interest rate they give you BS

Honda cars sell themselves due to their legendary reliability and smart engineering. So what…read morereally promotes customers returning to a dealership is their experience when having their car serviced. This is where Honda of Escondido excels heads above other San Diego area Honda dealers. I would like to recognize Rick S. in the Service Department and the certified tech Michael C. for the excellent care in replacing my break pads front and rear. From the friendly greeting upon arrival to the expertise with work done, Honda of Escondido Service Center stands out as the best. Thanks again and see you at my next A1 service.

They _will_ sell you the "ceramic coating" the modern version of the clear coat…read more Bought my '17 Pilot here in 2021. 60 months later my "100 month warranty" Honda branded battery has expired. Buying a car sucks. This place is "one of those" dealerships.

I have to completely agree with James G... My review is also way overdue as I purchased an…read moreultra-low mileage vintage car from Portfolio back in April and I have nothing but rave reviews about our experience with Tyson as well as our purchase! Hubby & I were shopping vehicles for our daughter to get back and forth to school and practice. We had some reservations about getting an older car (89 Mazda) but it didn't even have 80K miles on it and it's so clean inside and out... Ty had all the original manuals and the Carfax report. He offered it at fair price, not much "haggling" needed. We just wanted new tires since it was for our kiddo... Ty wanted us to feel like it was 110% ready for her when we took it home so as a surprise, he got her brand-new tires and detailed it like new, no extra charge! Take your used car needs to Tyson... he really just wants happy customers. Super great guy!! Thanks, Ty!!

"Ty" also runs Charity Auto Auction. He had a 1999 Jaguar XK8 listed on Ebay. Said the car was…read more"ready to go". No issues. I talked with Ty several times about the car. Pictures looked good. So I felt confident about making a purchase.The car was delivered late on a flat bed truck. It arrived over heated with a dead battery. The next day I drove the car to a the local Jaguar dealer service department for an inspection. I got back an estimate for over $17,000 of needed work on the car to include the car would not pass smog. "Ty" lied to me about the condition of the car. He is dishonest. Go somewhere else to buy a car unless you really want to get the shaft. Marty in Reno, NV Oct 2 2020.

I recently had an issue with my Kia Niro EV. I knew it was going to be difficult to fix from…read morereading others' experiences in forums online. Some described experiences where the dealer tried to get out of fixing it. But Robert, the service manager, said it would get fixed, and it did. The repair cost a lot more than what I paid for the vehicle. It was still under warranty, and I didn't have to pay anything, and I was given a loaner vehicle for no charge, and reimbursed for car rentals I had before they had a loaner, and I didn't even purchase the vehicle from them. I was dealing with Sergio, and he was a real professional, and the whole thing took about 2 months, and I wasn't the easiest customer to deal with. I would highly recommend him and this dealership.

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this…read moredealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been hell on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation. (And by the way- don't buy a Sportage EVER- they have known issues, I now know).

Love my car!! Abbie made this a very personal experience. All of the staff at this dealership are…read moreincredibly nice, welcoming, and professional. The entire facility is also spotless, modern, and highly organized, which made waiting around much more comfortable. I highly recommend asking for Abbie when looking for a vehicle. I know it's fairly typical of buying a vehicle but my only complaints are regarding the pricing and the speed of the transaction. The final numbers felt a bit "bait-and-switchy" compared to what was advertised online, so make sure you read the fine print carefully before signing. However, I did really appreciate that the negotiating stage was fairly quick compared to what I have experienced at other dealerships, still fairly standard for the car buying industry I would say. I was also a little surprised my car only came with 1 key, first time I didn't receive a spare with a vehicle. Overall, it is a great facility with wonderful people. Definitely one of the more painless car buying experiences I've had, especially if you come in knowing what you want.

This review is for the service department only…read more My wife recently got into a minor accident, and I needed help getting the vehicle repaired. I called Chrysler of Escondido and was told to speak with the parts department. The person I spoke with was polite and gave me a part number. I also asked for a general quote on labor if I bought the part myself and brought it in. I followed the information I was given and ordered the part through MOPAR. Unfortunately, the part number I was given turned out to be wrong, which left me out money and still needing the repair done. From there, I tried several times to get in touch with the service department for a quote to have the correct part ordered, shipped, and installed. I called, used their contact form, and even received their AI-style text response, but no one followed up with me. At the end of the day, I was trying to get my vehicle fixed through the dealership, and I got ignored through the contact options they provide. Because of that, I would not recommend Chrysler of Escondido's service department.

Lexus Escondido is OUTSTANDING! 7 AM service..shuttle is 15 minutes behind and they apologize, no…read moreproblem! Lexus proceeds to hand me a $10 voucher for coffee at the concession stand in the lobby...seriously!!!? Not needed but it is these little details that sets Lexus apart from the competitors. They treat their customers extremely well and it doesn't go unnoticed. I'm a loyal Lexus owner for life! These people truly know what they are doing and I appreciate the effort, it goes a long way. Editing to add - Mark (shuttle driver) is AMAZING!

I have always had my oil changes done at Lexus Escondido. This last time, I take my 2018 IS300 and…read moreget my oil change during my lunch break, I was told by service writer "Chow" loaner cars were no longer offered for oil changes. I had to call Lyft to take me back to work, and then take me back to the dealership after my car was done. No prior notice about this amenity no longer being offered. My $145 oil change effectively cost over $200. in an email I received in January: Some of our amenities: Bilingual Staff (true I guess) Complimentary Car Wash (true) Complimentary Lexus Loaner Vehicle (totally false now) Elite of Lexus Dealer (it used to be) Saturday Service Hours (true in the past) State of the Art Facility (true) I used to go out of my way to go to Lexus Escondido where I bought my first Lexus and they had been awesome! Now I don't think I would give them my business ever again.

Every time I bought a car thru dealership , I always came across of their dishonesty . But my…read moreexperienced with this dealership is the worst. I am out of state and I bought a car from them because of visiting a relative and bought a car as well. But after 5 months still I don't have my registration . I followed up to them a lot of times, they never been initiated to give update. Up to this time I don't have my license plate . They have a third party to register my car but they don't even assist me or even help out to resolved this issue. Last time I've heard from the third party is the document we're lost and tried to call them and leave voice mail but I never heard from them up to this point . Very unprofessional dealership . Don't deal with them . I don't know when will be my car hey registered.

This was probably one of only dealerships I been to where I wasn't pressured to buy or felt like I…read morewas being told what I wanted to hear. The staff seemed very honest and genuine. Easy to deal with and to talk to. The customer service was great. The process for trading in my Previous car and getting into another was so easy and quick! Shout out goes to Nancy, Lisa, and Tony for the great experience!