Sat 2/28/2026 PROS: Baked Stuffed Haddock- Excellent Shrimp Scampi- Excellent Prime Rib - Excellent Got plenty of Au Jus unlike Outback & Texas were I have to ask for extra Au Jus Website ordering is easy and efficient CONS: Ordered for 5pm pickup, received two messages that my order was ready. Arrived at 5:05 pm. Order not ready! Had to wait over 20 minutes read more

I hate leaving negative reviews for local businesses, but I also believe customers deserve honesty and transparency. For months, I've been using Captain Jimmy's online ordering system, regularly placing large Friday night orders for my friends and me during our weekly gaming nights. Over that time, I accumulated 790 reward points through their online rewards program. Although I noticed there was never an option to redeem points during online checkout, I assumed I would be able to use them in the restaurant. Today, I visited with my wife and youngest daughter. After our entire meal was ordered, served, eaten, and we received the bill, I asked to redeem my reward points. Only then was I told that the rewards program was no longer active. I asked to speak with a manager, but instead of speaking with one, another server came over to explain the situation. I was told the rewards program had been inactive for four months. The problem is that while I was sitting at the table, I logged into my rewards account and verified that I still had 790 points. The website was still actively displaying my balance and showing that every 100 points could be redeemed for $5 off, meaning my account reflected approximately $35 in available rewards. Despite this, I was told those rewards would not be honored. If the rewards program has truly been discontinued, why is it still being advertised on the website? Why are customers still able to accumulate and view points with stated redemption values if those rewards won't actually be accepted? This wasn't about the $35. It was about trust. Businesses should stand behind the programs they advertise or clearly remove them if they're no longer valid. Continuing to display reward balances and redemption values while refusing to honor them is misleading and left me feeling deceived. I sincerely hope Captain Jimmy's either removes the inactive rewards program from its website or honors the rewards that loyal customers earned in good faith. Unfortunately, based on this experience, I left feeling disappointed and misled rather than appreciated as a repeat customer. read more

Kaptain Jimmy's - Rewards still advertised online, but not honored in store. Very disappointing. - American Near Me - Agawam, Massachusetts

We were exhausted and starving after a long Mother's Day at Six Flags New England and looking for something better than fast food near the park. This place came up and I was surprised we'd never seen it before in all our trips. Being seafood lovers, we had to try it out. It was packed, which was understandable for Mother's Day. And very noisy! The service was exceptionally slow, which we also understood! Figured this had to be a hidden gem. My son ordered the lobster grilled cheese and loved it! The boom boom shrimp app was amazing. I had the stuffed founder and it was pretty good, but a bit dry. I should have chosen one of my go-to dishes like a lobster roll or salmon. Anyway, we've decided we definitely want to give it another try as Mother's Day is not the best way to try a restaurant for the first time. The scenery was a lot of fun and it gave our whole trip that special vacation vibe we look for! In spite of the Mother's Day glitches, would recommend! read more

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We decided to go up to Kaptain Jimmy's in Agawam mass for dinner this evening. It's Friday night. It was warm and a beautiful evening and it was not a long drive up there so it was a good opportunity to try a new place. Jimmy's has an extensive menu of seafood, burgers, steak, salads, giant shakes and all manner of things they could please almost any palate. We started with a basket of bread that was reminiscent of anadama bread served with whipped butter that was unbelievably delicious. I ordered whole belly fried clams with fries for an appetizer so that I could try the fried clams. These clams were fried perfectly in crumbs and were sweet and very good. My wife had the classic Jimmy's burger with cheese and bacon and fries, and ordered one of their shakes so that we could each take a taste and see what both were like. The burger was cooked a beautiful medium rare, served with a smoked bacon that was fantastic. The shakes are gigantic. We ordered a mocha shake that came topped with a mountain of whipped cream. Sweet, thick and creamy if it was worth every bit of the eight dollars you pay to get one. I ordered a lobster roll, but not the one they serve on the menu. I'm absolutely a lobster roll snob because I'm from Maine where we invented lobster rolls. The Jimmy's lobster roll is served with melted cheese, lettuce, and tomato - not legal anywhere I am aware of. I asked for and was served a lobster roll of cold lobster, served on a grilled bun with mayo on the side - just as God intended. The bun that this lobster roll was served on was nothing short of spectacular. I would've taken a dozen of them home. It was reminiscent of a French baguette with just the right crunch on the outside and a soft center filled with beautiful lobster meat, and just a hint of mayonnaise. Right on point. Our server was excellent and received a 20% gratuity for her service. We will definitely come back because the food is very good and there is such a tremendous selection of different things to eat that we have to come back and try something else the next time. All in, $91 for two. The fried clams alone were $27. read more

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I went to Kaptain Jimmy's to celebrate a birthday with a group of about 20 people. We had a reservation and were seated pretty quickly. I've been to this restaurant multiple times before and was never impressed, but it had been years since my last visit and I came back only for this birthday. Our waitress was attentive and took our drink orders promptly. One great thing about this place is that they were able to accommodate our large group with separate checks, which was amazing. Now onto the food, which was really the point of going out. I decided on something from the Mexican menu called flautas. Normally, flautas are simple; chicken or beef rolled in a tortilla and fried, with toppings like lettuce, tomato, and sour cream. But here, they put mashed potatoes inside. When I asked the waitress, she said that it was supposed to have mashed potatoes and chicken, but I never found any chicken. I later realized the menu did list mashed potatoes, so that was my oversight but still, I didn't enjoy it. Unfortunately, the mashed potatoes didn't agree with me at all. I was up at 3 AM with severe bathroom issues. Thankfully, the dish was taken off the bill, but it cost me a rough night attached to the bathroom. Overall: Good service and accommodations for large groups, but the food at least what I ordered was a no for me. read more

So things have declined here a bit. We had flatbread pizza and prime rib tonight. First off the pizza was ok. The prime rib meal was a "C" grade in my opinion. The cut was a bit tough and the au jus didn't soften it up. The mashed potatoes tasted like dehydrated airplane potatoes. Very fake. What they do well here is fried food. Stick with that and your fine. Our server was awkward and made things actually a bit uncomfortable at the table. Granted it was a weeknight so I give them a little break. We didn't get dessert. We wanted to depart the establishment read more

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Food Was Ok but awful costumer service... staff needs training. This is not what it used to be couple years ago, would be surprised if they still open next year. Skip Fridays or Saturdays this turns into a Latin Night club. read more

Poor quality prime rib. Very grainy. Out of bread. Server was a 4/10. Won't be going back for a very long time. read more

Not a great place. Prices are much too high for what you get. The beer menu does not have prices. They do this on purpose. Ask before you order. There are some $18 beers on here! Most local people drive by this place. Locals have learned and that is why they have a 3.2 rating on yelp. Mostly out-of-towners that go there only once. read more

Food and service were great, no complaints. I'm not big on seafood (my mother is) but there's a good selection to choose from. read more

Kaptain Jimmy's - Chicken Pasta Alfredo - American Near Me - Agawam, Massachusetts

Save your time find somewhere else to eat. We went there the customer service was horrible. The waitress Erica was the rudest waitress we have ever come across. The management team was no better when addressed about how rude Erica was being. Erica actually through a check across the table hitting a minor that was sitting there. I would never step foot in this place again. Erica needs to be fired and never work in the hospitality field again. read more

Waitress never checked to see how things were. Over cooked prime and tough. Wait a Ling time for drink refills she told us she was busy 6 other tables. And added 20% tip read more

Restaurant excellent choice for beers and other beverages. The restaurant is a little noisy. I found the good very average. Service was fine. read more

A usual stop for us after the East Coast rock show. unfortunately, we're going to have to find a new place. We usually opt for the back patio, because it's quieter than the main dining room. Not this time! There was a party inside, which, no problem, stayed inside, but the music was piped onto the outdoor patio at a deafening level. We asked the waiter if it could be turned down. He shrugged & walked away. Later some party goers started a fight in the parking lot. We suggested the police, the waiter shrugged & walked away. No thanks! The food is good but not THAT good. read more

Went here about two weeks ago and ate at the bar. The service was horrible and our burgers were extremely rare even though we ordered them medium rare. The fried onions on burger was one onion ring, not what we were expecting either. The hostess was rude as well, when we told her we wanted to sit at the bar. Will not go back read more

Do not ever cater an event at this location. They will charge you $100 and state it's a deposit. We had a funeral luncheon today and they were not ready and stated the funeral home did not call them, but I was there when they did call the restaurant. They took an addition 1/2 to get ready, when the food arrived the pasta was cold. they took it back to the Kitchen and 25 minutes later when people were already sitting down eating the food they were served pasta came out and was mushy. We were told the $125.00 50-person tray of pasta would be taken off the bill, it wasn't, nor we credited the $100.00 deposit and were told it was a room booking fee but they can't produce this policy in writing. We have reported them to the BBB and our credit card company. Steer clear of this crappy place. read more

Great food and service. Too bad they add money into the top section or I would go more often. Keep your receipts if you ever go here. Sadly it is not a trustworthy waitstaff. I've had this happen 4 times now. read more

We have been here a number of times and my rating for those times would have probably been a 4 star. This time not so good. First, when the waitress (named on the check "M"?) approached us for drinks, someone in our group asked for separate checks and the waitress rudely said "well that doesn't tell me what drinks you want". Secondly, a request for a medium well done burger was rare and was only seen when half was placed in a container to bring. Our table area was on the dark side and I'll look closer next time. Perhaps next visit will be better, I hope. read more

Kaptain Jimmy's - Medium well done? - American Near Me - Agawam, Massachusetts

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Food was absolutely amazing. Service was great and did not have to wait for a table but we were there for an early dinner. Kids loved the shamrock and the Oreo shakes! read more

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One question, How, How, How is my only question. I AGAIN, went to Kaptain Jimmy's and how can this place not be super packed. I truly LOVE this place. The food is absolutely delicious. They have great deals weekly. If you haven't tried this place you're missing out. read more

Kaptain Jimmy's - Martini and margarita! - American Near Me - Agawam, Massachusetts

The service was great Loved the bartender, she was very attentive and just plain nice. The food was good. Will go back! read more

Went to Kaptin Jimmies in a Sunday afternoon. I was promptly served delicious drinks. I had the mango margarita and my sister got a "Berry Treasure" and we were both VERY happy. They offer a $24.99 - 4 course deal which includes 1 app, 1 soup or salad, 1 entree, and 1 desert. One option was prime rib for the entree option which was a great deal! We sat out on the patio and it was nicely decorated and had plenty of fans to keep us cool! I would absolutely come back!! read more

Kaptain Jimmy's - Prime rib with mashed potatoes, gravy, and au jour - American Near Me - Agawam, Massachusetts

Went to dinner on a Saturday night. The bar was empty which should have been an indicator. Ordered a 2 sandwiches and two beers. Bill over $60. Turns out the draft beers were over $15 each. If the menu does not have a price, do yourself a favor and ask. We live locally but will not go back. Too many better alternatives in Agawam! read more

Please don't waste your time coming here, was here last Saturday night and everything we ordered was awful. To start we ordered the calamari which tasted like old oil and was like eating rubber, the cocktail shrimp was so smelly and the ceaser salad was very soggy. For our main course we ordered the scallops that were also over done and also kind of had that old seafood smell. You're in New England for Christ sakes how do you have old seafood? The restaurant floor was really sticky and the bathroom was also dirty. Won't ever be coming back here and you shouldn't either! This restaurant is a recipe for food poisoning. read more

First time there last night - really enjoyed the band; nice welcome by hostess, service by waitstaff excellent; salmon also excellent. Heard they had a great reputation, now I know why. (Suggestion for bar: serve the cider in a cold glass rather than plastic cup.) read more

Great food. & Great atmosphere...I enjoyed my Kaptain's Fisherman Platter and my grandson enjoyed his Mac'n'Cheese!! read more

Kaptain Jimmy's - Kaptain's Fisherman Platter - American Near Me - Agawam, Massachusetts

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I had a Groupon to try this restaurant.(had great reviews all 4 to 5 stars.) So why I'm giving it such a low score.... Well my son and I walked in people were waiting and the restaurant was more than half empty. I thought maybe they were large party waiting for set up. They two people working the front told me its half hour wait... I had to ask why. And they were like the kitchen is back up with Valentine day holiday, Vday was Friday and its 7pm.... Like whattt!!!! So I had the groupon and I lived kinda far away. I waited... And waited... More people were leaving. They sat 1 person waiting for every 2 leaving. They had large bar which wasn't even 1/3 full as well... What the real kicker was.. A family of 4 showed up and they were sat before my son and I... I asked the family.. Did you guys have reservations or call ahead sitting and said no... I waited over 45 mins to be seated in a more than half empty restaurant!!!!!!!! BS!!!!! Our waitress was nice but was clueless or maybe not confident on the menu. I asked simply questions like soup of the day and vegetable of the day she also didn't know what kind of soda they had. I order chicken and rice soup- salt and pepper couldn't make it taste like anything. Good price for soup as add on...but tastless and wasnt even warm and over cooked rice. My son and I order a petite prime rib... I give that 4 to 5 stars.....amazing size and taste!!! Good price for it as well... And for the time of night was nice and rare! It was served with bulk made no taste smashed potatoes and some winter squash. Which I was told it was mixed melody... The bad taste in my mouth is the whole wait for 45 mins to more than half empty restaurant and then getting food within 10 mins for soup and 10 after for the main dish... read more

Kaptain Jimmy's - Tasteless cold chicken and over cooked rice. . - American Near Me - Agawam, Massachusetts

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Had lunch here today at 11:45 with four good friends. Service was fantastic...food tasted so great. I do not like fried food and had Baked Haddock. Wow...I could have eaten two lunches!! Everyone enjoyed her lunch very much. We traveled from Manch Ct but it was worth the trip. Also, the prices are crazy low...Thank you for making my day off a pamper day. read more

We haven't been here in a long time. So glad we went today, had an awesome lunch. Everything was perfect and we had an excellent server. Will definitely be back again. read more

Kaptain Jimmy's - Side salads - American Near Me - Agawam, Massachusetts

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This place was insanely disappointing. The first time I came here is when they first opened many years ago and it was decent today I went there we got several drinks, and they were all watered down like legit half water 10% alcohol 40% juice and the food was not edible so bad I can't even begin to explain how horrible it was. I do not recommend but maybe the beer might be good because you can't screw that up. read more

Food is "usually" pretty good. That being said, watch your bill very closely. There is an up charge if you use a credit or debit card (which I understand is illegal in MA). They will remove it, but you have to ask! read more

True the virus thing had me doing a delivery order but for what it's worth to me it's not bad for a seafood restaurant (though myself I had a steak order & yes a photo is coming). Overall the food was pretty good & also impressive and in my case I opted for a NY Strip steak and thought didn't taste the demiglase overall is filling plus had a baked potato & vegetables (soup/salad is available but opted not for such) and the selection of foods yes it's a clean mix of seafood and American no question. Overall the review should help in a way. read more

Kaptain Jimmy's - Now this is the NY Strip steak with baked potato & vegetables. - American Near Me - Agawam, Massachusetts

Went here with family for a early dinner after a basketball game. Great selection of beers both bottle and on tap. Cute pirate themed place with the staff dressed accordingly. Decor is cute but tired looking . We had steamers which were delicious...I had French onion soup which was perfect. We also had burgers that were all 5.99 before 5 pm with the purchase of a beverage . Heck, you can't go wrong . All the food was really good ,full of flavor and so reasonably priced . Kids menu was good & had some decent choices. Staff was outstanding & made our first visit there make us want to return. I just wish they or I had noticed the chip on the rim of my glass . Cute place , great staff & food & reasonable prices. Will definitely go back when I'm up that way . read more

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The food was just not good. Got the baked cod with Brussels and mashed potatoes... cod was inedible. The breading was disgusting, it was so buttery it almost tasted like buttered popcorn, the fish was not fresh at all. Definitely would expect better from a seafood place. Deep fried Brussels were burnt yet the mashed potatoes were cold. Service was also just ok, many times we all had empty drinks and it certainly wasn't a busy evening. I dunno how this place stays around this was my second time giving them a chance and it was about the same as the first. If you want a really good meal in agawam, I'd go to the Back Room. read more

Good food reasonably priced they have specials. They are also so good. It's my go to place when I say I'm not cooking tonight.

Today was my 1st visit. I live in NC and my family wanted to all gather here for dinner before I left. From walking into the door to leaving the staff was helpful and courteous. There were 12 of us and some came at different times but our server Camille was on top of it. I liked the setup of the restaurant and how easily it can accommodate a big party. We all had space to relax and eat. I hadn't tried Opa Opa beers in over 10 years and enjoyed the watermelon beer. Though I didn't like that there isn't a description of the beers to assist in choosing one. The bartender though was helpful. We ordered the PuPu Platter appetizers for the table. Truly it was an odd mix that was delicious. It gave you a little bit of everything. I didn't order a meal because I truly wanted to pick from everyone else's. I wanted to try many things. I got to enjoy the clam strips which were huge and very tastey. I enjoyed the sweet potato fries, haddock, brussel sprouts, mixed vegetables, and the fries. The portion sizes are very plentiful. I frequent Mass a few times a year and this place will be added to my list. read more

Kaptain Jimmy's - PuPu Platter - American Near Me - Agawam, Massachusetts

Decor and service was excellent. I had the cold cut grinder - very good. The 2 people I was with each had the Pirates Pie, which was a Turkey Pot Pie without the pie crust. Both friends said it was fantastic. It was so large neither could finish. Beer list was robust. No military discount! Kaptain Jimmy's is highly recommended read more

Today I attended an event at Kaptain Jimmie's for Toys for Tots. There was a scheduled line up for various bands that ranged thru the afternoon and ended around 6pm with a question mark that it could go later. This event was for charity and as events go some of the bands played longer or went on later. Nothing to out of the ordinary, but when it came to the last act to go on they were cut because the staff was "too tired." The band members had been there since the beginning supporting the charity and other acts that had played before them. Mind you this was 6pm. Not 2am. After paying for over priced drinks the entire day. Waiting for slow service they ended up cutting the last band. This was for charity! I have only written two reviews and both were about this place. Overpriced, slow service, rude bartenders, and the biggest curmudgeon of owners. They do not even allow you to run a tab, having the bartenders cash you out after every order. I wish bands would stop playing here. They do not appreciate nor deserve your talent. I am embarrassed for them, it's the holiday season and they acted like the biggest scrooges even banning the people who put the event on when they were upset when they cut the last band. Shame on you! read more

This place just sucks overprice drinks poor service overprice food tok large bar not enough bartenders Just overall poor could use major improvements read more

The food is consistently great and they always have tantalizing specials. I always find the staff courteous and helpful and, as a handicapped person, I find that especially important. read more