A.OK.
Our Rottweiler, Gabriea got into some trouble in October 2015. She walked into my neighbor's house, and got into an unpleasant encounter with their cat. The result was four fractured ribs for the poor cat, antibiotics for my husband, and stitches for my neighbor's boyfriend. Terrible situation. We adopted Gabriea from the West LA Animal Shelter in 2013, and she's 95% an awesome dog. She loves all people and her brother--a 30-pound Sheltie. But for the most part she's quiet, and respectful, and a ball of sloppy fun. The 5% of her that was/is concerning is the dog/animal reactivity and aggression. She barks and growls back if another big dog barks at her or even if you just look at her too intensely. She is overly interested in small prey-like things like cats, squirrels, and sometimes birds.
Fast forward to the great CAT-astrophe. I talked to Jeremy 2 - 3 times in the beginning and we had no further communication. Stephanie, picked our dog up October 15, 2015. The dog was gone until December 18, 2015. That's about 9 weeks. It is estimated that it might take 4 - 6 weeks, but in our case we had an aggressive and violent dog, so it took longer than I anticipated and wanted.
The hardest thing I've ever had to do is send my beloved dog away. While she was away I had insomnia and dreams I would never see her again or that she was hurt. One morning I woke up crying. It was like sending my daughter to boarding school.
I think the hardest part was being out of control and out of communication. After Gabriea came home, I had a chance to speak with Stephanie and I think they are updating some of their procedures to support that people may need more regular contact and photos (etc.) about their animals. They don't necessarily have the time or infrastructure to be overly personal and communicative about each individual dog and their situation. Also they are very sensitive to not freaking people out about how training is going.
So, in general, I think people have to manage their expectations before sending their dog, and that is probably the case with any training facility. I would have loved to have texts, emails, calls, Facebook posts, etc. as I've seen with some other companies, Not every day, but within reason...every 7 - 10 days or so. But that's not how they work, I understand that now since my dog has returned and I talked to Stephanie about what I would have liked. They are open to taking feedback, and I had a good conversation with Stephanie after a few months of my dog being home.
As for the dog, she still has issues, but she has a giant shock collar that controls her behavior. So, her behavior wasn't modified or eradicated (I don't think they ever promised that, but I didn't check my expectations), but it is contained and controlled. My husband and I affectionately say that the Dog is Clockwork Orange. She's not cured, but she was a very difficult case. I look forward to the day that she doesn't have to wear this collar, but until that time we don't leave home without it. Even after the training, I've tried to take her to the park, and watched her gleefully interact with a pack of dogs for about 15 minutes before she got into a fight with a pitbull that growled at her. So it was a win/loss. She might never be the type of dog who will be friendly around strange dogs. It's just not her style. They worked hard on her and did the best they could, but she is a challenging dog. Maybe she needed to stay with Stephanie for 15 - 20 weeks, who knows, I just couldn't handle it any more.
Stephanie does really care about dogs, and wants the best for animals. She works with and trains more than just dogs. I had a heart-to-heart with her after my dog returned and really felt that she understood my love for my dog, and the hard time that I had turning her over and not feeling like I received enough information or got her exactly where I wanted her to be. I like a business that is responsive to needs and concerns. It goes a long way with me...a fellow business owner.
I don't know if I would ever send "my" dog away again. It was too hard on my whole family; my husband, my other dog, my parents who are close to my dogs and dog sit when we go out of town. But I know Stephanie tried her best, and I believe she is good at what she does. The company is also looking to improve how they relate to clients, and I appreciate them for their passion for what they do. In closing, I would say do your research, know your communication style preferences, and take a look at what they have to offer. They have a lot of success stories. Hopeful that one day, my dog will be one of those, but she has a lot of work to do.
In the end, I'm happy to have my bat sh*t crazy dog home. Love her to pieces. read more