Very disappointing....Expensive & made promise's with no intention of fulfilling....When I called & complained the garage door was left wide opened & there was trash on the lawn I got an extremely uncaring & not my problem type of vibe & attitude from who ever answered the phone....will never use again & will certainly never refer out.... read more

The good: Professional and friendly dispatch service The bad: Seems like only surface cleaning and some staff care more than others about doing things well- The ugly: Pricey-They nickel and dime every action, every minute. read more

I I apologize to the business for not rectifying my review sooner. The business lived up to their quality and value system and replaced something. It had been broken in the window to make it close. They sent over their handyman who is really excellent and who I hired to also wash my windows and he did an excellent job. I now give this business a five star rating and applaud them for following up with me. I totally recommend this business for anyone who needs cleaning and handyman services. They have lived up to their reputation. read more

J's is one of those rare service providers that actually does a premium job. Their notification systems is great. They are always on time. They are consistent. They are skilled. They are consistent. They are careful with my property. I am always here when they perform their service and we have a nice routine set up where I evacuate the home office while they hit it, then let me know to resume my slavery. I am way too busy and this service is not a luxury for me, but a necessity. I am blessed to have found them. read more

My wife and I are in our 80's and needed help keeping our home clean. We decided to try J's Maids and are very happy we did. We never used a maid service before and were so pleased with their initial house cleaning that we signed up for their service every other week. The maids are very thorough with attention to detail (bathrooms, kitchen, table and chair legs, all floors, blinds, ceiling cobwebs, you name it, they cleaned it). They use cleaning products and tools that ensure that they are able to do the great job that they do. In addition to their professionalism, they are friendly, and flexible; working around us if we are present and adjusting to tasks we request. In addition, J's Maids management stays involved and ensures that we are happy -- we are. We want J's Maids to succeed as a business, not just because they deserve to, but because we selfishly want to continue to enjoy their service. We paid $228 for a visit by a team of three maids and think we got more than out money's worth. read more

Being a recently disabled person has its challenges, and one of them is finding reliable help to get me through the week. I had seen J's Maids for years on Foothill Blvd. and decided to give them a try. It started off wonderfully, their field supervisor came by and surveyed my house, gave me an estimate and set a date for their crew to come by and clean my house. Unfortunately, they sent a crew that didn't speak English. The field supervisor never came by and the 3 of them worked for 3.5 hours and went home without finishing the job. I figured that they could come back and do what I needed. I called their office and requested that they CALL or TEXT me before they came back the next month. They then showed up unexpectedly to work. Now let me tell you, the crew (even though they didn't speak English) did a great job, but it was really expensive $338. for 5 rooms and 3 bathrooms. I called the office once again and asked for the Liliana the field manager and was told "She wasn't at her desk." So I left a message for her to call me back. I asked the person who answered the phone WHY DIDN'T THEY CALL OR MESSAGE ME. And she flat out began to lie to me. She said that SHE had called me a couple times and left word on my voicemail. That's impossible to do as I don't have voicemail. I asked her what phone number she called and after hemming and hawing around, gave me my fax number. I then asked her if she had my cell phone number in my file and she said yes. Unfortunately, she was looking at the caller ID and gave me the wrong number, when I pointed out that it was the wrong number, she got snippy with me. Customer service is what companies do to keep their customers. Theirs was horrible. I still haven't received a call back from LILIANA the SERVICE REP, and although I'm desperate, I won't be using them again. read more

I just recently used J's Maids for the first time and was very much happy with the service. The bathrooms looked great, cupboards were cleaned. Very impressed with the work done on the oven and microwave. They got the job done in 1 1/2 hours which was great. read more

I was moving into a condo and thought I'd treat myself to having the cupboards, shelves, and floors cleaned, so I could concentrate on the moving bit. Three ladies came and spent about three hours. The one in the kitchen kept telling me how to say "tired" in Spanish. The other two looked like they were working, so I stayed out of their way. When they left, I could take a wet rag and white dirt off of so many places. I ended up doing the whole job myself, and I did take before, and after pictures of particularly dirty places in the dirt on the rags after I wiped. I was billed $504. The service was definitely not worth that if anything. Additionally, I had contractors for someone to come and do windows the next day. No one showed up when I called. They said there was no appointment. Yet the ladies had left the equipment for the window washer. Figure that. I will be calling the owner because I know him but he was out of town when all this happened. read more

I scheduled a monthly cleaning and Blanca acted like I never did. She is consistently rude on the phone. Then she proceeds to tell me that the prices are going up significantly, by approximately 25%. read more

As a longtime customer, I'm sorry to report that their service has declined dramatically while their prices have gone way up. They won't tell you when they're coming until the day before your booking, and then they don't show up when they say they will! I've complained about this many times and they do NOT care. read more

I've been using J's for a long, long time. I still find their service exemplary and their prices reasonable. The ladies are always very kind, sweet and friendly. We've also used them a few times for our small retail shop and they get that right every time, too. Excellent local, involved, family business. read more

I used J's Maid Service for the first time. Wow! When I came home, the whole house was glowing. The attention to detail was evident - high shelves were dust-free, corners were clean, and even the shower head was sparkling. I was very pleased with the service, and will definitely have them come back again. Barbara J. read more

Efficient, reliable, flexible, usually 3 women, in and out in an hour. Love the service.

I've been using J's Maids for regular (bi-weekly or monthly) residential service for several years. They were referred to me by a friend/neighbor and I've referred them to family. They always do a thorough job, are on time and easy to work with for scheduling. read more

I used them twice. The first time I thought they did a great job. They are very expensive. The second time they came they left early, by 10 minutes, but because of their price that's money. My floors were also not done very well but the biggest disappointment was that my child's beloved blankie was missing. We did not accuse them, we know we could have lost it. I called them 4 times. They were polite but kept forgetting to call me back and admitted to forgetting to look for the blanket. The rags they use are blue and the same size as his blankie. I even called for the 4th time a week past and a person there said they would search the girls car. Which should have been done a week prior. He never called me back. Perhaps we lost it but the fact that they didn't call us back really made me lose faith them being in my home and my child is without his favorite blanket we had had for 5 years. read more

I was extremely pleased with the work that these women did cleaning my house. They did a very thorough job, cleaning places I never thought about. They work hard and are very kind and thoughtful. I will definitely hire them again. read more

Overall, this service does the job. It took a while to get the routine down. It really depends on the cleaning crew on how it turns out. I would recommend when you find the right crew for how you like your home cleaned, request that crew with Ernesto. I took off a star because of the back end communication. I've tried organizing appointments and requests with other staff member and it falls through the cracks. Ernesto is the only one to get things done, so I recommend asking for him when arranging the services. read more

The girls are so polite when they come into our office. They charge by the hour and they are SO FAST! Woah baby... I can't believe it. I thought if they are hourly they will be slow as molasses but they ZIP through our office. They are easy to schedule - but yes, once we did have a bit of a scheduling fiasco. Still, DIGGS is happy to have them as our cleaning service when this girl gets a break :) P.S. we always work with Antoinette - she gives awesome customer service. Love her. read more

So while there seem to be mixed reviews, I had a good experience. The girls were not afraid to use elbow grease, did good detail work (getting into corners, cleaning sills, dusting away cobwebs) and didn't need to be told to do those things. My bath was especially bad but they left it gleaming and sparkling. I would definitely use them again! Great job! read more

Hired j's for a cleaning service on my house and I must say that they did a fantastic job. When I called to make an appointment, I talked to Ernesto and he was so polite and let know how it all works (my first time hiring a cleaning service). When the day came and the crew arrived they where all so polite. I had to step out and when I returned everything was so clean and the windows where so shinny! Ernesto called me to confirm the day before and also the day after to follow up on how it went. I own a small business so customer service is very important to me. I will definitely be calling back. read more

J's Maid Service is terrific! They are an ethical, effective, outstanding company. The cleaners are a dream. After their first visit, I practically floated around the house. Smelled good, looked even better, and Life just seemed a lot brighter. Did you know that they take on a couple of clients for FREE every month who are undergoing chemotherapy? That's the kind of community-oriented, positive outfit they are. I'm a fan. read more

These people don't call back and put me on hold forever. Do you want business or not what the heck? Obviously I'm now going to use another maid service. read more

Worst ever They don't clean under beds They don't open things to clean like a microwave. They have 3 hrs to clean and they do the least amount . Won't move things such as a couch on rollers or clean behind anything. They are so bad. I found a lady that cleans in the area Not as much money. She knows how to clean and even does the refrigerator. read more

Um. the cleaning was great... but someone on the crew took about $4 in quarters from my coin dish (and I do my laundry- quarters are GOLD. Was even planning to do the laundry when i got home that day- so i knew exactly how much i had)... when i called to complain the woman offered $10 off my next visit because (of course) none of the cleaners confessed... They did kindly send a check for $5- not that that makes me trust them to have them clean again. SO, if you have an empty apartment, go for it... but if you care about your stuff- EVEN quarters- I'd suggest you go elsewhere. read more

1) When scheduling an appointment, the office staff is very kind and flexible. 2) They followed up with a phone message the day before reminding me of the expected time frame of the arrival of the cleaning team. 3) They showed up when they said they would! 4) The ladies on the cleaning team were very friendly. One of them listened very intently to what I had to say about the different rooms in our house and the cleaning needs we had, which she then translated to everyone in detail. 5) The three of them went to work and I was amazed at how quickly yet thoroughly everything got finished. 6) The price is MORE than reasonable, for three people on a cleaning crew, and the level of thoroughness. I mean they lifted up every knick knack on every shelf and dusted. They wiped the walls down, the tub is spotless, the floors are swept, mopped, vacuumed - everything looks fantastic and our home feels so much more welcoming. I recommend this service for all the above reasons. We will be regular customers. read more

This has nothing to do with their maids. This review is all about their office organization and billing system. They really need to update how they bill or charge their clients. read more

Hired J's Maids to come and clean my house today. I was so pleased with their service. They even did my windows! The bathrooms sparkled. I will definitely have them back again. read more

As often as I've thought about it, I've never written a YELP review but J's Maids are friendly and such great value, I had to. They came on Friday. Jose cleaned the windows as they've never been done in the 18 years we've lived in our house. Every pane twinkles and so does everything in the house after four J's Maids blasted through it. They cleaned our 2,000 sq. ft. house in less than 2 hours, supervised by Antoinette. They did it efficiently and carefully. (One of them found a tiny piece of broken jewelry -- three links of a gold chain -- that she gave me in case it was important.) It was a relief to know J's Maids are insured and bonded and all the maids are employees, covered by worker's comp with all employment taxes paid. And the best part -- they use green cleaning products. It's exhilarating to stop seeing our house as yet more work to do and to just enjoy being home. We're hooked! read more

$185 $185 $185!!! That was our Christmas Thanks Yesterday! Our prices have increased. Our house is 1700 square feet. It takes 3 of them 1.5 hours. Do the math. No cleaning floorboards and we've had to bring them back now 3 times after they ran out of our house at warp speed! No J's Maids, you are rude to do this to loyal customers. Shame on you! You have no understanding of how to run a business. Good-bye! You are mediocre at best. You should train your employees how to THOROUGHLY clean before you gouge your long-time customers. Oh, Merry Christmas. You just lost a good customer. read more

They are amazing! The ladies walked into my home and instantly began cleaning. Within an hour my house was spotless and glistening. It usually takes me over 5 hours to get my home to look that way, but these women were able to do it in one hour. I was concerned about them overlooking details , but they were shining the floors even as they were walking out. Their prices are also very reasonable for what they do. read more

After my last review I received a call from the woman in the office from the woman who told me I was wrong about the time my appointment was scheduled, even though I had an email confirming I was indeed correct. She called to apologize that she had indeed made the mistake. She actually didn't spend much time apologizing rather just trying to get me to reschedule and not call her boss. Needless to say I called her boss. read more

We've been using J's for about 4 years now. We LOVE them. They are reliable, trustworthy, appropriately priced, and most importantly they do a thorough job! We have two kids, two dogs and a cat...I can not keep up with the hair in our home! They leave my house so fresh and clean, and they use all green products and will use NO chemicals if you want. I work freelance, and they have also been very flexible if I need to change schedules sometimes. I honestly can't say enough great things about this company - they will work with you to provide the services that your individual family needs. Alicia is always friendly when scheduling, and there is always a reminder the night before they are coming. They are the best! Cat P. read more

J's Maid Service is absolutely MAGNIFICENT! I did not understand the negative reviews because the cleaning crew that came to my home to do a DEEP CLEAN of 5 years worth of dirt, were WONDERFUL! They arrived on time and began from the minute they arrived until the very minute that they left. They did not goof off at all. I had a list of 80 things they had to clean and they cleaned everything on the list within the time frame quoted and within my budget. They even cleaned my walls. Their manager, Ernesto, is one of a kind in customer service. I am going to have J's Maid Service come once a month from now on. read more

These are by far the nicest, fastest working and best people we have ever hired. they come in with a crew and knock it out. They are real pros. On top of that, they are a pillar of the Crescenta Valley Community, there is not a local event that I have scene that they have not sponsored. read more

We decided to go with them because our office was close by - let's give a chance to the local businesses. Mediocre job. The worst of all - lack of communication. In the course of the time we had them as a cleaning service, I tried calling, e-mailing, texting when we had complains - no reply! We cancelled the contract (30 day clause) and the last cleanings were the worst - even the trash by the fridge was not collected. I would not recommend them at all. read more

Ok, needed a thorough cleaning before the house was rented out, we went local like we always try to do when we find somebody reputable. Well that didn't work out well at all. The manager was going to send their best crew, but they must have been blind or drunk (or both). Filth everywhere, dust, grime, cobwebs, none of what was pointed out was cleaned. Very disappointing, yet, when the manager checked up on the job, they were surprised by the negative comments, very apologetic. Said she would come by and send another crew the next day, well, the next week went by and NOTHING, to this day, not a word. So apparently they are content with the miserable job they did. Servicing the local area, I would think they would have more concern for their customers, and their reputation, but apparently not. Never heard from them again, so FAIL, don't use them unless you want to support the lazy and unethical. Nothing good to say here other than they were friendly BEFORE the got the job, after, big goose egg!! https://s3-media4.fl.yelpcdn.com/photo/UlgBfl5XaU_riYCAxdMgpA/l.jpg read more

Just want to give a review to J's Maids, who was recommended to me by Clean Nest Carpet Cleaners as being super reliable and amazing at what they do. My husband and I are putting our house on the market and needed cleaners who were super detail oriented. These guys TOTALLY exceeded my expectations and truly are amazing. I recommend them COMPLETELY for any job. read more

I'm not much for review writing, but had to comment on J's Maids. I started with them a few months ago, and the first visit was amazing. I have to admit that the 3rd month was sub-par, so I wrote an email. Immediately they went into action to check with the cleaning team. The months since have been back to the original stellar service. It's so nice to have a service that is so responsive and does such good work. read more

Communication was great before, during and after the appt. While the "free" quote was not even close to the final amount, the job was well executed. They cleaned the top of my refrigerator, which I hadn't even considered, lol. They dusted my bookshelves and cleaned under my living room lounge chair. I will use them again. read more

THE BEST CUSTOMER SERVICE I HAVE HAD IN AWHILE!!!!!! they are very honest and loyal to their customers they will go above and beyond to make sure you have the best experience with them... I will not use any other cleaning services wish I could give more stars read more