I needed deep cleaning, they did random cleaning, however charging for deep cleaning. They left lot of dirty spots. They didn't touch my shower, still telling me they did it, but couldn't not clean it well, after my request to do it again, somehow they could clean it. Some surfaces they cleaned, it looks like you need to go over it, because it looks that they used the same dirty clothe for every surface! When I sent the message to Carolina, the owner I guess, the first she told me send me money! I don't recommend this company to anyone. Super unprofessional people read more

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I hired Gutierrez Cleaning Service to do a deep clean of my sister-in-law's apartment as a gift to make her move less stressful--but unfortunately, it only added more stress to an already hectic time. The apartment was empty and ready to be cleaned, but an hour before the scheduled appointment, Carolina called to reschedule due to a broken vacuum. Fine, things happen. But then she continued delaying--telling us she'd be there in 12 minutes, then 5 minutes, then giving different excuses--while my sister-in-law waited with her 1-year-old baby in an empty apartment. They waited over an hour, during which the baby missed his nap and was crying and hungry. It was rush hour by the time they got back home, making a stressful day even worse. After all that, the crew came and spent a couple of hours cleaning...but didn't clean the floors at all. The next day, Carolina asked about payment. I explained the situation and shared photos--this was meant to be a thoughtful gesture, and it ended up being a total waste of time and energy for my family. Carolina offered $20 off or to come back and clean the floors. But the lease was already up, and after the no-show and poor communication, we didn't feel confident they'd actually show up on time the second time around either. She even admitted she was there the night before--which makes it even more confusing that the floors were ignored. Vacuums break, sure, but no broom either? It just felt completely unprofessional and disappointing. I truly regret using this service. read more

This company is a total scam. They visited our house for a deep cleaning consult after we had done some construction work and I asked them to please prioritize the floors and take any measure needed to get them clean. They came a few days later, cleaned and left. When I returned home, I was shocked to see that the floors were still extremely dirty. Even lightly swiping it with a paper towel yielded dirt. It was like they had never been cleaned at all. I sent them a text and they blamed us for not maintaining the floors- I mean what?!?! They then proceeded to ignore my messages as you see in the attached photo. Heed the reviews and stay away from this company - they are extremely dishonest and do not care about doing quality work. read more

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We booked a cleaning service a week ago. The communication went well at first but on the scheduled day of the cleaning, 10 minutes before the time set, Carolina asked us to call her. She said that her shoulders hurt and she will just send a helper who will arrive 30 minutes later than the original set time. We decided to cancel. She even gave the excuse that she barely received our address and was not sure if the service will push through. A text was sent to her for confirmation a day before but her only response was "Hello". The address was texted to her 1 hour before the scheduled time. We are very disappointed. read more

What I paid for: I scheduled a deep cleaning service. I was told this would be 2/3 hours (so I could make arrangements for my dogs), this service included a deep clean of my fridge and oven. What I got: The cleaners were nearly an hour late with only 45 minutes notice. They cleaned for less than two hours and didn't deep clean a thing. They didn't touch my fridge or my oven, they left smudges all over my walls, my windows weren't touched at all, there dog fur and trash on the floor still and it didn't look like my bathtub had been cleaned very well but more 'wiped down'. They left my belongings on the floor rather than putting them back where they found them. I actually came home and cleaned up after the cleaning service. We immediately complained and sent pictures to the owner who said she would come back but that's an ordeal for the dogs and having to get them out of the house for several hours for her to fix a problem she created so we asked for a refund for the deep cleaning figuring we got a standard cleaning. At the time of posting they have stopped responding to my requests to resolve this issue. Does any of this look like it had been 'deep cleaned' only hours before to you? *would not recommend* read more

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Based upon recommendations from someone else who had recently hired Gutierrez Cleaning Service, I contacted them and they were immediately responsive. I let them know I needed a DEEP clean, basically a move out clean with some extras that I'd happily pay for, and we were able to get our home on their schedule for later that week. I was told the specific time would be shared with me no later than the day before, but that day came and nothing, literally zero communication. The day of, they assured me they would still be there so I kept my fiancé home all morning waiting on them, only to have them no show, to have the owner tell me not to hire someone else, that she'd personally come to our home to clean it as soon as we could reschedule, but again, empty promises. While the owner dropped off her team to "clean" my home (and I do use the term clean very loosely) she had nothing to do with anything. Communication between her and her team was lacking, as everything I had asked for, her own team was like "no, that's not what our boss told us." We have an 1100 sq ft home and in 30 minutes they were basically done. WHAT?! BRUHHH, ain't no way. I spent $210.00 for my home to have a few Clorox wipes swiped on the door knobs and light switches and I'm now sitting here in my home with a SECOND cleaning company, who I had to hire and who I will have to pay on top of what I already paid Gutierrez Cleaning Service, to do the work they never did. This is some BS but I hope my review saves others from making the same mistake I did. read more

Just like Elly S. review below, I too am waiting all morning for this company as a no call no show. My texts two days ago confirmed this morning at 8:15-8:30am arrival to clean my home for my daughters baby shower!!! No show and no call, Ive been texting and calling and it's radio silence. I AM Very very sad and disappointed, as I really was depending on this for my party. They clean my neighbors house across the street, so I see them all the time. It's very unprofessional and unkind to completely flake on a customer who is depending on your agreed services. Do not understand how they are rated so high. read more

Excellent cleaning company. They do what they say they are going to do and do it professionally with kindness and care. The cleaning team they sent to my home were in time, efficient and did an excellent job. I highly recommend them and will hire them again. read more

Fear and good service, nice ladies.fear price also in time. Good product use. recommend 5 stars

Very dissatisfied. Cleaners were not thorough, left A LOT of obvious marks on tables and sticky spots. Dirt under plant pots were left, dust on top of bathroom cabinet, and barely cleaned the stainless steel read more

Gutierrez Cleaning Services - Home Cleaning Near Me - Pasadena, California

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The first day I arranged for a cleaning and they said they would arrive 10-11a, I was out of town so I asked my brother if he could come by to open for them. It was 11am and still no sign of them coming, I messaged asking how long the cleaning would take as my brother had to leave by 1:30 and they said they could reschedule for another day which most likely meant they weren't even on their way yet. We rescheduled for the next day at 2, they came an hour later and forgot to clean the fridge that I specifically asked for. They also finished a "deep" clean within and hour and a half. I asked if they could come clean the fridge and we arranged for Monday before 5 pm. The whole day went by and at 5:35 pm they message me that they could come Tuesday. We arranged for 2 pm and I let her know that I needed to be out by 3:30. They were late yet again until they informed me they would not be here until 3:20. At this point I am done and absolutely do not recommend this service. I asked for some money back but they said they never charged me for the fridge cleaning, the first message shows me clarifying the price including the fridge cleaning. read more

The phone communication and scheduling were very good but unfortunately the cleaning wasn't. I asked for a move-out cleaning with special emphasis on bathrooms, cabinets, machines, and windows for an empty townhouse with hardwood floors throughout, with freshly painted interior. I never bargained on the price (was quoted a range of $200-$250 and ended up being charged $250) and accepted the upfront quote of an additional $80 for windows. When I arrived for final inspection, I was told they don't clean dishwashers, and since the laundry was in the garage, that that would be a separate floor and was not included. I offered to pay extra to have them stay and finish the job, was refused flat out because and I quote " it was "Friday and they were busy". They were there with a cleaning crew of 2, one of whom was not there the whole time. The windows' glass and the fridge were cleaned to satisfaction but my teenager does a better job cleaning with her feet (Jaime literally was mopping with his foot when I showed up a little early). I had to redo the window panes (they never bothered cleaning them whilst doing windows), bathrooms, cupboards, kitchen sink, and floors. I'm not sure exactly what they spent their 3.5 hours on since everything needed to be cleaned again. I was showing the townhouse the same afternoon and didn't have time to waste so in my frenzy to clean I forgot to take photos, except one at the end after I Swiffered the house over the "clean" floors and Bona'ed everywhere to erase the marks left by an obviously dirty mop that they swirled around haphazardly. I will never hire them again! read more

Gutierrez Cleaning Services - Home Cleaning Near Me - Pasadena, California

Prompt and efficient team, great prices. they cleaned everything nicely as requested. thank you Carolina and Team ! will use you again ! read more

Gutierrez Cleaning Services - Carolina cleaned and disinfected my whole kitchen, shelves and the entire fridge. - Home Cleaning Near Me - Pasadena, California

I needed to get my dad's house sanitized. Carolina is very prompt with responding right away and she was able to accommodate us within a week. The ladies she sent are professional and get tested regularly for covid. They brought their own supplies. The work was very good. I will try them for my home next. I'll keep you posted. read more

This should be 4.5 stars as this team is always reliable and efficient. I've been using them on all company homes for 4 years. Everything from construction cleanup to general weekly maintenance. the ADM Group appreciates this service. read more

I used this service for the first time today. I was given their info by a referral service and a co-worker. I saw the negative Yelp reviews and decided to try anyway because there were plenty of good reviews and my co-worker is happy with their service. Overall my experience was very good. Communication with Carolina was easy. She answered my call and we scheduled a time for 2 days later. She and her 3-person team showed up on time (early, actually). They got right to work and did a really nice job. There was only one spot missed upon final inspection and they happily took care of it before leaving. They even swept my patio and emptied my shredder bin! I really like that they come with equipment (except carpet vacuum) and get done quickly. My 620 sq ft condo took a little over an hour. The only reason I gave 4 stars instead of 5 is that I noticed a little dust on my bathroom knick-knacks after they left. Still, I scheduled my next cleaning with them and look forward to their return. read more

I used this services 2.5 times. I say 2.5 times because one time I scheduled cleaning they were a no show (I shouldn't of used them again after the no show, but wanted to give it another shot since they did well the first time). Today, 2 cleaners showed up about 1 1/2 hours late but, I wasn't really bother by that. What bothered me is that fact they rushed through the cleaning not paying attention to detail at all and left within a hour of their arrival time. When I reported this, the thing that was of concern to the owner was getting paid for the cleaning. I kindly paid for the cleaning and informed the owner I will no longer be using this cleaning service. I ended up finishing up the areas missed by the cleaners myself. My advice is provide better customer service and resolve your clients concerns before saying "pay me". read more

DO NOT USE THIS COMPANY The comments from other reviewers are true. Untimely, unprofessional and inexperience. I was told two ladies will be there for a deep cleaning and only one showed you and was in sheer panic responding to her boss back and fourth. Things were missed and the work was rushed. Their cleaning products are cheap. If you use them you will regret it. read more

Zero stars is what the owner deserves she sends her workers and they are short women who cannot reach my chimney or higher mirrors. I came home to see dust on my chimney I began to check the rest of my house. There were smudges on my trash cans on my mirrors and dust in ALL high places. I hired this service because I am no good at mirrors and windows who knew there were people worse off especially when this is their profession . I used this service 5 times twice I had to call them back to clean again. I continued to try and support a fellow Latina and her business but enough is enough. I have been trying to connect with the owner for two months and she ignores or makes excuses for the lack of contact. I don't need her to come back I need a refund I paid $150.00 for her to send someone to clean my bathrooms. They were done in less than an hour waiting for their ride outside my house. read more

Great service. Very nit picky. They cleaned everything and did it fast without cutting corners. A bit pricy but you get what you pay for.

Great service! I was in a pinch and called everyone a couple days before I needed the house cleaned and everyone turned me down except Carolina, who said yes right away. She came over first to walk around the house and give me a quote and then came back the next day with her team to clean. Did a great job and looking forward to next time. read more

This company is Horrible! They didn't CLEAN CRAP! They missed a WHOLE section of debris under my trunk in my family room but claimed they swept/vacuumed and washed the floor! They got dirt on my bedding! They totally missed a built in hutch, didn't even dust that! My kitchen floor was still dirty. My candles and candle holders were black! They were suppose to clean a 2 bedroom and 1 bathroom apartment but at the last minute I decided to have them clean only my master bedroom and not the guest bedroom. And it was still a half assed job! I checked my bathroom and my mouthwash was put back in the shower and my shampoo was on the bathroom counter where the mouthwash was to suppose to go!! Seriously!! When I texted them about the poor job, they wanted to come back and redo it, but I declined because honestly, they had plenty of time to do the job the first time (they were there at 8am and finished at 10am) and if they did this bad of a job, I really didn't want them back. If they had an emergency or a problem, all they had to do was text me. I get that things come up. I would of gladly rescheduled. But that's not what happened here. I requested a refund and agreed to pay them $25 (total job was $125) for what they did do ok (bathroom and kitchen sink and counter) and they agreed to that. Imagine my surprise when they decided to cash my check! I get it's only $125 bucks, but it's the whole point that this company agreed to something and then did the complete opposite! Needless to say I notified my bank of this, and I would NEVER EVER use this company. HORRIBLE SERVICE AND BUSINESS OWNERS AND BUSINESS TATICS!!! read more

Gutierrez Cleaning Services - Dirt and debris missed on the family room floor - Home Cleaning Near Me - Pasadena, California

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I had a very very very VERY messy kitchen in my studio. It was so bad after finals that I had been eating out every night because I couldn't use it. Every time I tried to clean myself I couldn't make a dent and new mess would appear the next day. It was overwhelming to me and I couldn't do it alone. I called Gutierrez cleaning services to save me. She came and started cleaning. I went to take out a bag of trash for like 2 seconds and when I came back it looked like it was already halfway done! What would have taken me weeks took her 2 hours and was done very thoroughly. Thank you so much for the help!!! read more

Gutierrez Cleaning Service is excellent! They are a family ran business you can trust and are a great cleaning service. Very reliable as well. Give them a call today! read more

I've hired this company for two years to perform a weekly cleaning on my house. After several hiccups with scheduling, we seemed to get into a groove with the occasional deviation from the norm. This week, I expected the crew on Wednesday morning. Tuesday night, Carolina texted to say she couldn't make it since they were in Santa Barbara celebrating her husbands birthday. We settled on cleaning on Thursday instead. Today is that day. An ap9lgetic morning text let me know she was running late, and inquired should she still come. Well, yes of course she should still come. One hour and ten minutes after she said the crew would be here, Carolina texted to say "I'm really sorry I will have to drop off your key". Appealing to her to professional obligations did not get her to come and fulfil them. I'm extremely disappointed in the way Carolina chose to handle this situation. After a busy afternoon of phone calls, another local service has come to the rescue and is cleaning the house tomorrow! read more

They were thorough excellent on move out cleaning and light cleaning. Punctual and will come at last minute

Late or missed appoitments but once they arrive do a good job that goes downhill each time they come. Their work is going downhill as I would have given 4 stars the first time here 3 stares the next time and now 1 star. This is the third time and last time we will use their services. Carolina has nothing but excuses and needs someone to organize her time, calendar and trips to customers locals. Her husband tries to make up for her by picking up the missed appointments and late appointments but you can get far better cleaning and service for the same dollars and they will not miss their appointments or be an hour late with no call or text messages. Miss a lot of detail work including kitchen cabinets, outside of refrigerator, outside dishwasher, back bathroom toilet and the word clean seems to go on def ears. 3 people and 1 and 1/2 workers truly a shame. Nice people but never have been on time so we allow 45 minutes on the front end. Once they arrive do a fair job no good and not all bad but sloppy and miss a great deal. Their work is going downhill as I would have given 4 stars the first time here 3 stares the next time and now 1 star. This is the third time and last time we will use their services. Carolina has nothing but excuses and needs someone to organize her time. Her husband tries to make up for her by picking up the missed appointments and late appointments but you can get far better cleaning and service for the same dollars and they will not miss their appointments or be an hour late with no call or text messages. Miss a lot of detail work including kitchen cabinets, outside of refrigerator, outside dishwasher back bathroom toilet and the word clean seems to go on def ears. We will give you a $ 20.00 discount next time or come back and finish the job in their world maybe works in the real world I needed to be in downtown LA and thought it was better just to finish the job myself tonight. They were an hour late arriving with no phone call. How do we really feel? find another cleaning service, we are! but NOT the cleaning service you should consider. We will give you a $ 20.00 discount next time or come back and finish the job in their world maybe works in the real world I needed to be in downtown LA and thought it was better just to finish the job myself tonight. They were an hour late arriving with no phone call. How do we really feel? find another cleaning service, we are! read more

From the first call to Carolina, I found this service at all levels to meet my expectations! Carolina is very easy to connect with and appreciated the ease to set up an appt for her to estimate my home for cleaning and then for the appointment to do the cleaning! I was extremely happy with the cleaning service provided and appreciated that Carolina was one of 3 who participated and oversaw the cleaning that was completed as they worked efficiently together and were able to accomplish all in a timely manner! I was very pleased with the job the crew did and would recommend them to anyone I knew and will definitely continue to use them!! I couldn't be happier that I found Gutierrez Cleaning Service....thank you Carolina for a job well done!! read more

This company was hired for us by a production company after a big shoot here at our home with a lot of people. I told them to pay special attention to walls and floors - hand prints, scuffs, and very dirty floors everywhere - and I think they did a stellar job! We had another company we used a few times too - but sadly it got worse as we continued to rehire. Diminishing returns I guess. But this service REALLY cleaned well. And their follow up and communication was excellent too. Our kitchen was spotless also- even the fridge! We also have clear glass sinks in our master bath, and I don't know what they use, but they are the cleanest we've seen them since we bought them. Their prices are reasonable too... a little less than other services which is fantastic on a limited budget like ours. The only thing they didn't do was clean all the windows, but we would have had to specify that before hand... and, we have a LOT of windows. We will definitely have them back again and this time add window cleaning to the lists of things to do. My hope is that they continue to clean at this level of excellence. If they do, this review will serve as testament to that. If not, I will update our review as and when. And this is silly to say, but I'm looking forward to having them again after another production shoot. I wish I could clean myself as well as they do... I should watch how they do things next time. I'm definitely impressed. Highly recommend. read more

What a disappointment. Three people, they rushed themselves, to the point that they didn't vacuum three rigs, didn't dust 1/2 of a room. When we asked them to redo it, the guy argued. Then he said he'd do it himself. As the lead cleaner, she should have inspected their wrk. We will not use them again. We had planned on having them clean once a week, but I won't even refer them to friends of ours. He saw they missed stuff, but didn't even offer to refund a small amount of the money. We had to do their job after three people left. Terrible cleaning service. Promises, but terrible results. Not even an apology from the owner. Their card said they are licensed, and insured, not so, as they didn't even know the license number, and it's not printed on their card. read more

I spoke with Carolina because I needed to have my home cleaned on the same day. She was able to accommodate my immediate request. Carolina called me to let me know when the housekeepers would arrive, and they worked efficiently and diligently until they were done. Carolina also texted me and requested that I make sure I was happy with the end result of their work. I hope to use them on a monthly basis in the future. read more

We have employed Gutierrez Cleaning Service since December and are very pleased with the service. They come twice a month, Carolina comes with two women and the three of them clean our 1600 SF house extremely well in about an hour and 1/2. They do a great job for a very reasonable price. They show up when they say they will, and are very dependable. I highly recommend this cleaning service. read more

Carolina and Jaime came as a team with a third person. It was very easy to schedule for the same day. They arrived promptly, worked efficiently and were very pleasant. Thank you. read more

I needed last-minute help, and I used Thumbtack to find services in my area. When I clicked "submit" on my request, my phone rang in less than a minute with Carolina responding. They came the next morning at 8am, and did a great job. There were three women, and they cleaned things I'd never even thought about cleaning. My husband (who is a clean-freak) was very impressed with their work! They were very sweet to my little daughter, too. I will absolutely use them again. read more

A crew of three professionals cleaners arrived promptly to clean my home. I was expecting guests for the weekend and needing top to bottom cleaning. Carolina and her crew were diligent and fast. My home sparkled! read more

I was so happy to see that my bathtub was sparkling, my kitchen looked immaculate, and all the floors were clean. What a nice feeling to have my house looking so fresh! It was totally worth it!! read more

Excellent service. A tenant left the house in terrible condition. I was worried it would never look the same. The Gutierrez service did an incredible job and the house looked fantastic. I highly recommend their services. They were also very easy to communicate with which made scheduling easy. read more

Carolina was great and her crew..very good job on our house in Pasadena. They also did the windows. Thank you Carolina!

Lilian responded to my emergency request for cleaning by arriving on the scene to clean an apartment within the hour of my call. I am learning it's important to have someone reliable because two prior cleaning appointments set by the cleaning persons themselves were no shows and not even a phone call or text to cancel. I had spent several hours readying the apartment for cleaning today. She and two others cleaned everything in less than two hours. I will be using them regularly. read more