Customer service has flown out the window. I had a repair done Thanksgiving week and Juan told me that if I had any further problems to bring my truck back. Well, it started running bad again , but not shops fault as we agreed to try it without replacing the module to see if would fix it. I dropped in at 7';30 am Monday morning and Juan said would have it by the end of the day. I did not get a call but did not want to bother him so waited til Tuesday to call and was told by he was getting the part to put in. but was there and was being installed. Well , again, not call on Wednesday so called and left message for Juan and he retuned call that module was in and they were resetting the computer. Still no call on Thursday so called a few times and left messages but no return calls, so asked the accountant Thursday what was going on and he said they just got the parts and were putting in. This was conflicting stories. I finally located Juan's cell phone and called Thursday. He answered and said the module was installed but needed another part and that was what was being installed. No communication on this to me or the accountant and I did not authorize any additional. He said my truck was a priority and would be ready by 10 am on Friday as he was leaving at noon. Well Friday came and I called Juan's cell at 11 and he said he was out of the country but truck should be ready and he would have the accountant call him with a price. This is the first time I was given a price. When he called with the price it was almost $1300 and accountant said that was discounted when originally said $600 to repair. When I heard nothing else form Juan and he would not return calls or texts I decided to bite the bullet as I needed my truck. So my wife took me to the shop. My wife waited just to make sure fixed correctly and no issues. Good thing as the card I use for car repairs that is interest free for 9 months has to be entered into the computer a certain way and the accountant did not know how. He tried for a while then he texted Juan but no reply. So in order to get my truck, my wife had to put on the American express card as I rarely carry credit cards with me. Now, my wife, our daughter and grandson have all used J s auto repair in the past and never had issues such as this. The repairs were always fair and honest and timely. For the owner to leave while the shop is open and not be available to conduct transactions or have someone trained to do this is not acceptable to me. My wife and I are both seniors and were not planning to pay interest to a credit card because the shop did not have a plan in place for this card. I used the same card the week before so Juan knew I would use this card. I do not know what has happened to cause this huge turnaround in customer service, but now our entire family will need to look for a new location to have our repairs complete. I do not like to write negative reviews if there is any good reason at all for a bad experience, but I could not find any reason at all for the prior customer service as each time I actually did get to talk to Juan, I stated " I just want communication if there are any delays or anything else needed" and this was not done.
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