After a fair amount of research on electric fireplace inserts, including multiple bids for a custom…read morebackplate and installation, Summit Fireplace + Grills stood out as the clear best choice in both customer experience and pricing. Ted and his team were thorough and felt trustworthy from start to finish, from an initial onsite assessment to a quick follow-up visit to confirm measurements. If you're considering Summit, don't hesitate. You'll be in excellent hands.

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

Excellent service of my gas furnace tuneup I received from Penguin fireplace today. My 10 years…read moreold gas furnace looks so clean and function efficently after the tuneup. The service man is kind, pleasantd. He answers all of my questions with respectable manner.

We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

I'm very happy with the customer service and product from Kidd. I ordered both a gas insert…read more(Jotul) and a gas log set from Kidd in late February 2021. Randy was clear that there is a supply chain delay in receiving both inserts and log sets, and that the delay is particularly long and unpredictable for the gas log sets. Our insert arrived within the time frame that Randy had stated (early May 2021), and was installed by the technicians to whom Kidd had referred us. We were unhappy with the size and fit of the surround plate for the insert, and Randy took it to a metal shop to adjust it for us. The first attempt resulted in a broken plate, so Randy had another plate made for us there. He painted it the custom color that we had specified and returned to install it himself. It looks great and we are very happy with how Randy would not stop until we were satisfied. We still don't have the log set, but Randy has managed our expectations by communicating clearly and consistently with us about this timing.

We had Randy come out to service our SPARK 88NE that was installed new by a contractor in 2015 and…read morehad never been thoroughly cleaned. We also felt the flame was too low and more blue than yellow. We bought this place in 2017 so we felt it was time we had someone check it out. Randy was on time and he spent a total of about three hours taking the fireplace apart, cleaning it, making a few adjustments and putting it back together. Total cost was just under $1,000!!! We just gulped and paid, figuring we'd gone 7 years without really touching the thing. Unfortunately, after Randy left we noticed an odd flame rising above the area where the pilot light sits. We contacted Randy and he said he'd have to call SPARK to get their feedback on the odd flame. I waited a few days and hearing nothing from Randy, I contacted SPARK myself and sent them a picture of the odd flame. SPARK replied saying everything was fine, but that Randy had improperly adjusted something and just needed to readjust it. I sent SPARK's reply to Randy and he responded saying he'd be out "on Friday" to make things right. Friday came and no Randy. I contacted him and he said there must have been a misunderstanding - there wasn't, as I had his email. He said he had another customer nearby and he was waiting on a part for that customer, so he'd contact me as soon as he had the part and was coming this way again. That was early Nivember. I heard nothing for weeks so I reached out a week ago to find out when Randy could return. I was then contacted by his partner/assistant, who informed me Randy was unfortunately in a bad accident and would probably be out of commission for several weeks. Obviously it is beyond Randy's control that he's injured and needs time to recover, but we're still shocked that after paying nearly $1,000 for three hours of service (no parts) back on October 31, 2024, there has been no real effort on the part of Kidd Fireplace to make things right for us. We've had to do all the contacting, research with the manufacturer, etc. We've been very patient as well. Sadly there seem to be very few NFI Certified technicians here in Northern California so Randy Kidd is literally the only game, an unreliable game at that, in town.

My family and I would like to thank DNA Clean Sweep Chimney, especially Adam!…read more They were extremely professional and did an amazing job from start to finish. The work was very thorough, never felt rushed, and they truly went above and beyond. Adam was a man of his word -- showed up on time, communicated clearly, and delivered excellent work. He also made sure we knew we could always call with any questions or follow-ups, which we really appreciated. We normally don't leave reviews, but this experience was absolutely worth it. We've had bad experiences with other chimney companies in the past where workers rushed through the job and the quality of work reflected that. This experience was completely different. The quality of work was outstanding, and everything was handled with care and professionalism. We will definitely be recommending them to family and friends with chimneys! Highly recommend! -The Henry Family

Highly recommended! I found DNA on Yelp. I gave them a call and scheduled the first inspection…read more Provided plenty of photos to show the wear and tear that ultimately became the report and the recommended repairs. Scheduled a follow up visit for the flue repairs. They arrived on time and as scheduled! It was a hot day and he still got up on the roof. They very forthright about the pricing and gave me many options which I appreciated. Very communicative and Great service! I will call them again! Do yourself a favor and get the repairs before the cold/wet weather arrives!

Really good advice and service. Ryan is very helpful. He knows the market, can recommend the…read morebest. We have an old Berkeley house with a small fireplace. He knows how to solve a whole range of problems.

Ryan and the team (Big John, and Junior) are amazing! After meeting with several other fireplace…read morecompanies Walnut Creek Fireplace had the most reasonable cost with one important caveat. All or maybe 95%+ of the work (we had some quartzite added in hearth and needed some hardwood floor repair) was completed entirely by The WCFP team. They were on budget, on time, and did great work. Our fireplace went from an eyesore to a beautiful focal point in our family room area. Highly recommend WCFP. Cheers!

In our search for help for our sick fireplace insert, we were referred to Fireplace Techs. We were…read moreable to get an appointment quickly. Angel came out this morning and did a thorough cleaning and repair. He was on time, pleasant, obviously competent and very professional. Our experience with this company has been positive from the first phone call. Their office staff was great. We got a confirmation call the day before. Their communication was excellent. I can certainly recommend them.

We had Fireplace Techs clean two gas inserts for us. One of the inserts needed a new pilot light…read moresolenoid replaced. Angel completed the repair and cleaning of both units. He was meticulous with his work & both look brand new and are running great for this winter. I would definitely recommend.

Excellent experience with this business. Oversight of the entire project, daily check in, and…read moreexcellent final product. If you are thinking of a gas fireplace, this company is the way to go....far superior than others, the owner listens to the customer....job was done as projected, totally cleaned up and no after thoughts. I highly recommend this company. Will be using them again for an outdoor fireplace soon!

Jerry did an amazing job installing our new gas insert, his wife Kim was also very helpful helping…read moreus choose the right insert for our space, couldn't be happier

After calling, and being ignored by two Valor fireplace dealers I called Top Notch…read more John came to my home in Walnut Creek the next morning and resolved my problem. My 15 year old Valor is running like new. Professional and extremely competent!

John came out and checked my three fireplaces. On one of them he did an install of a remote unit,…read moreit stopped working within 2 weeks and he never came back to fix it. I called, texted and sent emails that were never answered. STAY AWAY

Fernando did a great job installing the Regency Fireplace I bought from Berkeley Heat (aka Berkeley…read moreTubmakers). His price was fair and the craftsmanship was utterly perfect - see photos I am adding. Gives you an idea of the level of detail work he can do. I did have to do some phone and email follow-ups myself but Fernando showed up on time on install day and did the job perfectly. Fernando offered to run the gas line plumbing for me but was not familiar with permitting in SF - so I had my own plumber install a gas line, with SF permit, to the exact location Fernando specified. (And boy was it exact - had we been off by a few inches the new insert would not have fit.) Then Fernando installed the insert itself. There was a slight miscommunication about what was included in the bid. I thought a custom metal shield to protect the wood mantel was included but it wasn't - turns out this was referring to other protection inside the old firebox - but Fernando agreed to do a change order on the spot for what I considered a very fair price literally less than 5% of the original bid. Situations like this are a game of chicken - it's highly unlikely I wanted to hire another metalworker before I could use the new fireplace. So it speaks to Fernando's character that he charged such a small fee for the extra work. So I tipped him heavily on the change order and considered it a win. Would definitely hire him again for a similar job. FYI these inserts WILL likely change how your existing wood burning fireplace chimney looks. I didn't love the new look at first but it has grown on me. Slightly steampunk.

I am very pleased with Fernando's work and by his team. I selected his services because he appears…read moreto be specialized in fireplaces and he demonstrated his skills and experiences refacing mine. The team had experiences with masonry, drywall, paint, electricity, etc. They adjusted the bricks on the fireplace, did the new framing for the drywall, patched and painted to hid any evidence of the remodel. The communication with Fernando was very clear and he was very responsive. The team came everyday for the whole day from 9 to 5pm. They were very respectful of the property and protected the working area daily. I think they worked together for sometimes and Fernando himself was there 70-80% of the time and he also helped me to find decorative solutions for the fireplace.

Quick appointment and work. They stand by their work too. My chimney cap came off in a windstorm…read moreand they replaced it no charge, no problem. Highly recommend!

I moved into a house in the area over the summer. Before I started using the fireplace, I called…read moreEli to take a look at it. He ended up doing a good amount of work to get it up to code, and everything looks and works great now. Will call him again for future maintenance.