I'm very happy with the customer service and product from Kidd. I ordered both a gas insert (Jotul) and a gas log set from Kidd in late February 2021. Randy was clear that there is a supply chain delay in receiving both inserts and log sets, and that the delay is particularly long and unpredictable for the gas log sets. Our insert arrived within the time frame that Randy had stated (early May 2021), and was installed by the technicians to whom Kidd had referred us. We were unhappy with the size and fit of the surround plate for the insert, and Randy took it to a metal shop to adjust it for us. The first attempt resulted in a broken plate, so Randy had another plate made for us there. He painted it the custom color that we had specified and returned to install it himself. It looks great and we are very happy with how Randy would not stop until we were satisfied. We still don't have the log set, but Randy has managed our expectations by communicating clearly and consistently with us about this timing. read more

We had Randy come out to service our SPARK 88NE that was installed new by a contractor in 2015 and had never been thoroughly cleaned. We also felt the flame was too low and more blue than yellow. We bought this place in 2017 so we felt it was time we had someone check it out. Randy was on time and he spent a total of about three hours taking the fireplace apart, cleaning it, making a few adjustments and putting it back together. Total cost was just under $1,000!!! We just gulped and paid, figuring we'd gone 7 years without really touching the thing. Unfortunately, after Randy left we noticed an odd flame rising above the area where the pilot light sits. We contacted Randy and he said he'd have to call SPARK to get their feedback on the odd flame. I waited a few days and hearing nothing from Randy, I contacted SPARK myself and sent them a picture of the odd flame. SPARK replied saying everything was fine, but that Randy had improperly adjusted something and just needed to readjust it. I sent SPARK's reply to Randy and he responded saying he'd be out "on Friday" to make things right. Friday came and no Randy. I contacted him and he said there must have been a misunderstanding - there wasn't, as I had his email. He said he had another customer nearby and he was waiting on a part for that customer, so he'd contact me as soon as he had the part and was coming this way again. That was early Nivember. I heard nothing for weeks so I reached out a week ago to find out when Randy could return. I was then contacted by his partner/assistant, who informed me Randy was unfortunately in a bad accident and would probably be out of commission for several weeks. Obviously it is beyond Randy's control that he's injured and needs time to recover, but we're still shocked that after paying nearly $1,000 for three hours of service (no parts) back on October 31, 2024, there has been no real effort on the part of Kidd Fireplace to make things right for us. We've had to do all the contacting, research with the manufacturer, etc. We've been very patient as well. Sadly there seem to be very few NFI Certified technicians here in Northern California so Randy Kidd is literally the only game, an unreliable game at that, in town. read more

Kidd Fireplace - Odd flame on SPARK 88NE after $1,000 service by Randy Kidd - Fireplace Services Near Me

I ordered a fireplace last Nov.2020, it was installed right after Christmas. We were very happy with the Mendota large insert we ordered & happy with the installation. However this June the light bulb burned out. I called Kidd fireplace & they replaced it for free ( under warranty) and I was able to get an appointment the next week. They seemed very competent and knew what they were talking about with my fireplace. They were hard working, congenial, and courteous while at my house. I really appreciated how quickly they did the repair and answered all my questions about the fireplace insert. They really went above and beyond. They cleaned the fireplace and refreshed all the embers. read more

Kidd Fireplace - Mendota Fireplace insert - Fireplace Services Near Me

I bought my Mendoza gas fireplace insert from Kidd Fireplace and have had annual cleanings and service performed by Kidd. The selection of products available at Kidd is excellent, and I could not ask for better service and maintenance. Very glad I found Kidd when I was ready to make the purchase. read more

I have been shopping around for quite some time for a linear gas fireplace. I was about to give up until I found Kidd Fireplace. What a difference a knowledgable, patient and experienced salesperson makes. Randy Kidd took his time, explained everything and worked with me to make sure I was happy with my purchase. A true game changer! I highly recommend this business if you want a professional with fair prices and honest transactions. read more

Charged me $405 for a remote for my gas fireplace. Online they are $115 - $215. Also charged$300 for simply cleaning my fireplace. Entire bill during that visit was $747! read more

If you're looking for an honest recommendation for what fireplace insert is best your your home project, that has top notch personalized customer service, look no further! The team at Kidd fireplace was phenominal! Kidd was recommended to us by our contractor so I went into their showroom floor to see what they had to offer. I was greeted by Perry who was so wonferful to work with. He was friendly, very knowledgeable about each product and didn't try to upsell any unit that didn't match our rooms needs/style. Based on the square footage of my living room, he helped me pick out the perfect Regency unit that heats the room perfectly which added a sleek look to our new space. I scheduled a site visit to get an assessment for the project since we were adding a new gas line to the room to power all our new appliances. Kevin came out and thoroughly explained to me what was needed, made great recommendations for our plumber to ensure the gas line would not impede the installation. He also went above and beyond to go over the height code for the mantle I wanted to hang above the unit. Kevin is very personable; his knowledge of the business really put my mind at ease. The team who installed the actual until were efficient and their work area was neat and clean. They made sure to show me how to work the unit and reviewed all the safety features with me. I can't tell you how happy we are with our new fireplaces. I highly recommend them for your project :) read more

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We bought two fireplace inserts from Kidd Fireplace about 4 years ago! One is a Mendota with blower and it very nicely warms our great room even though the downstairs is one big room and...it is beautiful! The other is a Valor without a blower as we didn't have electrical by that fireplace but it heats up the fairly large room really nicely. We love both of our inserts and we love Randy, the owner! We were referred to him by our next door neighbor and their higher end insert is both functional and absolutely stunning!!! read more

Made an appointment and went in to check out fireplace inserts this week. Randy Kidd is a real character, and he knows what he's doing. He spent a good hour and a half answering all of my questions and helping me figure out whether the vision I had for my fireplace would work or not. He asked and actually believed me when I told him I was doing the wood and tile myself (guys often assume I'll just be hiring someone for a project, even when I state otherwise) and really went above and beyond to explain the details of how I'd need to set up my build for installation. I feel like I got all my questions answered, and I will absolutely be buying my insert from Randy. Oh, and I really appreciate his adherence to COVID safety best practices. I had to make an appointment, there was nobody else in the showroom, we were masked, and he did both hand sanitizer and temp checks. A+ from me. read more

I am new to exploring gas fireplaces, and I am incredibly grateful for the fantastic service Perry provided when I visited Kidd Fireplace. He has a ton of knowledge and experience that quickly helped me narrow down a few great options while understanding the key differences between them. read more

Most people, when they have a gas insert installed, have it installed into their existing fireplace leaving the surround and hearth in place. We wanted our installation to look like a new construction gas fireplace with no visible evidence of the old brick fireplace - no brick surround and no hearth. We decided we wanted a Mendota unit and found a company that sold that brand. They told us that what we wanted to do could not be done without entirely removing our existing fireplace and starting new. We then found Kidd Fireplace and Kevin said they could work with us to get us what we wanted while meeting all the applicable codes and manufacturer installation requirements. Kevin was able to clearly and thoroughly explain what needed to be done prior to their installation work. We designed the work ourselves and hired construction workers with the skills to get it done: someone who could work with metal studs and HardieBacker cement board, and a sheetrock taper. We had to demolish some of the fire brick inside the firebox to provide the necessary clearances and build an elevated platform to get the insert up higher. (The demolition work inside the firebox is normally done by Kidd but we did it because it would have been difficult for Kidd to do it with the opening constricted by the metal studs.) The installation went well. Jason and Terry worked hard and continuously for about eight hours and got the job done in one day. They did a neat job of demolishing as little as possible of our sheetrock interior walls to route the gas and electrical lines. We have been using our fireplace for more than a year now and are totally satisfied with our insert and our experience with Kidd Fireplace. read more

Kidd Fireplace - After - Fireplace Services Near Me

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I live far outside their sales and service area but I don't care -- I am definitely going to be a Kidd Fireplace customer for life. Throughout the whole process, their service and support have been exceptional. When my year-old electric fireplace stopped working, Randy and Kevin were terrific -- they advised me on what I needed to do and they prioritized my repair, providing clear and consistent communication all along the way. They handled all communications with the manufacturer and after they worked their magic, everything is as good as new, or maybe better. Their commitment to their customers makes them the best choice in this competitive market. I recommend them most enthusiastically. read more

Kidd Fireplace - My wall-mounted fireplace is as good as new. - Fireplace Services Near Me

ALWAYS BE CLOSING! Or at least that's what Glengarry Glen Ross taught me. We got a quote for a fireplace that we originally were interested in 2 years ago and we were ready to move forward. But, they don't offer installation anymore. I got two quotes but emailed the shop and said I was ready to go ahead just wanted to see if they could recommend someone else to do the install and to get some final warranty information. They did not respond to multiple emails so I took my business to Summit and they have ordered the fireplace and arranged install. I would have liked to give my business to Kidd but they gave me no other choice. read more

We just finished our fireplace insert install and couldn't be happier with the results. Perry helped us through the process from start to finish; answering every question we had and always responding quickly to any question we sent him. Although our selected fireplace insert was back-ordered, Perry gave us accurate timelines at the outset, so our expectations were realistic. Finally, Perry did a great job of coordinating with Jason (our installer who also deserves a 5-star review) so that we did not have to worry about being in the middle of that process. Overall, we would tell anybody looking for a new fireplace insert to work with Kidd. read more

Back in 2005 I purchased a gas fireplace insert and installation from Randy. Although we have loved and enjoyed it for many years, there was something troubling about part of the installation. I didn't realize it a the time, but some crucial mounts were not installed which should have been. Flash forward to now, I had Randy come back out for some service. He commented on the missing parts, and seemed surprised to learn it was he who had installed it. He agreed to try to replace them, but never followed up. After reaching out to him a couple of times, he so much as told me I was on my own to figure it out because he was unable to get the needed parts. I urged him to think of another solution, as he should have installed it properly in the first place. At this point, he indicated he didn't believe he did the installation after all. I attempted to send him copies of the original receipts, but discovered he had blocked my number. Nice way to stand behind your work. This guy is truly a piece of work. In addition to this fiasco, he plucks prices for parts out of thin air, or memory, and when it comes time to pay the bill he asks "how much did I tell you that part would be?" Do yourself a favor, and keep scrolling by to find a fireplace company with integrity. read more

We got a gas fireplace installed from Kidd and are very happy with it! What was great about Kidd is that they were able to also take of the top of our chimney to improve earthquake safety. This was a big job that others would not be able to handle. Jason was great to work with! read more

Randy was fantastic. He came over to fix our problem and gave us wonderful advice on how to do maintenance on our unit. I highly recommend their companyl read more

Randy was awesome. Although I wasn't able to purchase anything from him, he took the time to understand what my problem was and still was able to refer me to someone that could help. He really didn't have to do this, but it means a lot when a company goes out of their way to solve your problem and not just sell you. read more

Terrific Service - sales people very helpful, sales rooms with lots of choices, reasonable pricing for high quality Products-AND when the remote for our 21/2 year old fireplace insert needed a new battery and after days of looking we couldn't find one anywhere- we contacted Randy, the owner to help- he researched the issue, discovered the remotes now used with the new models use a different battery and nothing available would work for our old remote- so he sent a new remote at no charge- that's amazing service so long after we purchased the fireplace-Terrific Service read more

I could not be happier with my Kidd installed gas fireplace. It works great, is clean and efficient, and looks so much like the "real thing" that it completely fooled my family last winter. Plus, the servicing is responsive and excellent. Randy Kidd, who did the maintenance, is knowledgeable and experienced. He set me up for using the fireplace during power outages, as it normally works with an electric start, making me captive to PG&E's actions. It's a relief to know that I have alter when there is no electricity and the temperature inside is about 58 degrees. Tired of hauling wood, cleaning the fireplace or being worried about fire? I really recommend this alternative. read more

I bought a new home recently that Kidd had done a fireplace install for, and it seemed a subcontractor had done some non-standard venting in a way the prior homeowner hadn't noticed that was causing some issues. Despite being out of warranty, Randy took my concerns very seriously and worked with me to make the install right. I couldn't ask for better customer service. read more

Kidd Fireplace was extremely professional. When I called and explained I had a problem with my gas fireplace which I had purchased ten years ago and not from them they had no problem with coming out to repair it. Other companies I had called would not come to repair my unit if they hadn't sold it to me. I highly recommend them and will look to their assistance in converting our wood fireplace to a gas log burning fireplace. read more

Randy is the finest fireplace expert anywhere. We bought a fireplace from him and a process that could have been difficult and time consuming was easy as pie. He took care of all of the details --measurement, told us what would work-- and pointed us to an installer. All went very smoothly and effortlessly. Randy is wonderful at maintenance: he is clean and careful in the home and doesn't try to rack up the bills. If you are looking for a gas fireplace, check out his shop! read more

today, 8/18/2017 if at the end of the day all is well then all is well, the folks at Kidd got back to us and finished the job. The stove is beautiful and Jason does wonderful work. Giving a couple of times when the work can get done is helpful given how busy these guys are. And they do do it all, gas line, the electric, and installation. read more

We bought a Gas Insert from Kidd and had a great experience. We got estimates from all the major local places. Kidd was priced comparably. We ended up picking them because they are the only one that also does the Gas lines, and Electric. We figured, if something goes wrong it's better to have "one neck to choke". I was afraid of a scenario where the installer blames the plumber blames the electrician etc. We did not regret the decision. Something did indeed go wrong with the unit we bought (Regency U390, starter went south and wouldn't turn on), and they stood behind the work. Randy had to come out twice, and had to disassemble and rebuild the unit. He did so without complaint, and we were not charged. While I'm sure we were still under warranty it was refreshing to see them stand behind their work with no argument. When I thanked Randy he made it clear that they "want to do right" by the customer. read more

Randy couldn't do enough to get the fireplace working. He was gracious with the price, too. We will continue to use Kidd!

It's been foggy and cold these last few days and of course my great gas fireplace decides to stop working. Found this place and read some good reviews so I decided to give them a call. I was afraid to have to wait a couple of weeks but I was offered a next day appointment at 12:00pm, not the usual "between 8:00am and 12:00pm". The repairman, actually one of the owners and came perfectly on time. I described the issue as best as I could and he instantly figured out the problem. The fireplace got fixed in no time with no parts involved. Al I had to pay was the minimum charge which includes traveling from Oakland to my place. What a relief from all those tricky companies who do everything possible to run a high bill and sell you at a premium a truckload of parts and keep messing around for hours! This is a top-notch operation with great and friendly service. I definitely recommend it! read more

I enjoyed working with Kidd Fireplace. They were very responsive and helpful throughout the process. The installation crew was respectful and efficient. I would definitely work with them again. read more

I hired Randy Kidd to inspect and troubleshoot my gas fireplace insert and write a brief report for warranty support purposes to the manufacturer (RH Peterson) and the reseller (eFireplaceStore.com). Randy offered to come to my home on a Sunday in exchange for a $300 cash service fee. I accepted his offer and paid him the $300 in cash on the day of the service call. Randy used a volt meter to test the batteries in my fireplaces remote control and then he attempted to light the pilot light in my fireplace with the units on/off switch and with a lighter. My fireplace would not light the pilot and Randy packed up his equipment and left my home. Randy later wrote a report stating that he had isolated the failure to within the fireplace unit and reporting the gas pressure to the unit and gas pressure through the automatic valve control system. Randy did not actual gas pressure tests on the unit in my home. Randy also reported that he was unable to take any voltage measurements on the fireplace unit because he did not have a voltmeter. He did have a voltmeter and I saw him use it and take the voltage readings from the batteries in my fireplace's remote control, but he did not use it to take any readings from my fireplace. After Randy took my payment in cash it took me 10 days of messaging him before he "found" my payment and was able to create a receipt. Based on the data I have, Randy is not honest, organized, or complete in his work and he is a problem to communicate and deal with. read more

Kidd Fireplace - Here's the receipt for the $300 cash payment - it took me 10 days to get Randy to provide it - Fireplace Services Near Me

I give them a five star rating. The whole process was pleasant. They were on time work was done fast and they cleaned up after themselves. They showed us how to operate the system and it worked. It is beautiful and we love it. read more

Kidd Fireplace - Looks great fire works. - Fireplace Services Near Me

Just a note.. I called for repair and was referred out as they are not taking "new" clients at the moment for any kind of repair. If you've purchased through them directly they will service otherwise you are out of luck! read more

I have gone onto the store to research gas stoves and also spoken to them on the phone regarding parts and these guys always make it seem like it's an imposition to assist you. Having a poor attitude and being argumentative with your customer is simply not good for business. Needless to say I took my business elsewhere. read more

Randy Kidd was the second person we consulted with about a gas fireplace insert, knew we wanted a Mendota and Randy was very helpful in describing the unit, how it functioned, what would be involved in the instillation. He was on time, was very responsive as well as knowledgeable. We needed a contractor to do the gas, pluming and cosmetic work around the new fireplace and Randy referred us a contractor he frequently works with who was terrific. Randy met the contractor, Juan, at the house and they consulted on how best to make things work. Once the fireplace came, Randy was available to talk with the contractor as needed. We had a small problem and Randy was very responsive, problem fixed. The fireplace works great, surpasses expectations! We highly recommend Randy Kidd and the Mendota gas fireplace insert! read more

Kidd Fireplace installed our fireplace insert several years ago and they did an excellent job, but I am really writing to compliment Randy for his friendly, reliable, and efficient service over the years - always on time and always meets his commitments. I most definitely recommend Kidd Fireplace for anyone looking to install a fireplace insert. read more

Kidd Fireplace has done annual maintenance on my fireplace insert for many years. Every year, Randy arrives on time as scheduled, explains the situation, does the repairs as he agreed to in a very competent and efficient way, and charges a very fair price. I have nothing to suggest as an improvement, and can. only recommend him and Kidd Fireplace as the business I will always contact when I need help with my fireplace. Thank you!! read more

Kidd Fireplace has been with us through 2 pellet stoves, and now a gas insert. We count on them for purchases, advice, yearly maintenance, tips and suggestions. Randy knows all kinds of stuff about different brands and types of stoves. We are so glad to have them! read more

THE BEST experience! Randy is an absolute pleasure to work with. He's knowledgeable about his products and has a wide range of options to look at in his store. Not only did he help us build a beautiful fireplace, but he referred us to an installation technician who was also trustworthy. I absolutely recommend using Kidd Fireplace...Randy is terrific! read more

This is the company to use if you want a gas fireplace insert in the East Bay (or wherever they work). Professional, knowledgable, helpful, on time, clean and great workmanship. read more

Our Sturbridge gas stove had not been serviced in several years and it was not lighting. We called Kidd Fireplace and Randy Kidd came out right on time. You are given a specific time for your appointment as opposed to a window of time. Randy was very knowledgeable about the stove and quickly completed the service maintenance. It lit when he left but several days later, it would not light again. We called Kidd Fireplace and Randy came out that very same day and replaced the switch at no charge. Voila, the stove is now working fine. I will definitely call them again for our next service. read more

If you are looking a higher end gas insert (as opposed to the simple gas pipe run to some concrete logs), this is the place. They have a surprisingly comprehensive showroom, which can be pretty warm; the result of having to demo heaters in summer. Many of the units are customizable to fit your circumstances, which can really drive the price up. Your choice, though. Staff is easy to work with and the installation went as promised. They showed up on time and left no mess. They even replaced an exiting failed GFCI that they encountered in the course of the job. If you are interested in replacing your fireplace, check them out. read more