Very disappointed, bought a new suit, went to pick it up and tried it on to be sure of fit. When the salesperson took it out, it was extremely wrinkled ! My wife asked "don't you press these after tailoring?" The response was "NO" I said really, you just threw it on the hanger. Unacceptable way of doing business. Update..........Problem was taken care of by Laurren in customer service, Thank you Tim M. read more

James the store manager was incredibly professional, helpful, and pleasant. The branch where we had a shit tailored closed during covid, and we hadn't picked it up yet - we called the hingham location for insight and James immediately reached out to the regional manager. This could've been such a hassle, but he was respectful and overwhelmingly helpful. Would recommend. read more

I brought them three suits, one I bought from Jos. A. Banks on-line, the other two I got from another business. The staff were great and, most particularly, the tailor (Mr. Ehab Arasali) is both a very nice guy and a true craftsman at his trade. The suits for tailored beautifully, on time, and for a reasonable price. I would recommend this business and especially Mr. Arasali to anyone. read more

Don't use for a Wedding. Stay Away!! Horrible experience at the Hingham, MA location at Derby Street. Every step of the way something went wrong - lost suits, wrong cuff, shipping delays, lost sizing, etc... Was dealing with the Store Manager too - Cathy - An incompetent person. David (assistant Store Manager) is the only person to deal with - one bright light at the store. Last mistake was two different color 'white' shirts for the wedding, they cannot match even though there is enough time to ship. Horrible. Hopefully we won't notice in the photos. Stay Away!! Brian - Weymouth, MA read more

My salesperson was incredible. She backordered vests for my 2 suits to complete them, instead of saying they were not available as 3 piece. They even came in early. Here's my beef: I asked for suspender buttons to be put on the band. Normally I do this myself, but figured it would be convenient to do while waiting on my vests. I asked the woman if she knew what she was doing, and specified that I wanted the front 4 on the outside, the back 2 inside. She did that, but when I picked them up, they looked randomly placed. One button should be directly over the crease, or on these pants, directly over the inside pleat- easily done. Both sides, on both pants, are in different locations. I had her fix them on 1 of the pants, and she let me know with her mannerisms that she was annoyed. This was a mistake as she whipped it on quickly and ever more poorly. All of these buttons were sewn too high up (should be around an inch from the top) and therefore the pants roll. Also, they are ALL loose and will begin to fall off (I already had to resew one). The salesperson was clearly embarrassed when I asked these to be fixed, and I felt bad for her... but still, Jos. A. Bank sells THOUSANDS of suits, they could afford a seamstress who could handle a fairly normal request for suspender buttons. She also could have tried to hide that this was the worst thing anyone ever expected of her more easily. Makes me not want to come back, unfortunately. I'll be resewing all of these buttons again (before they fall out). They are each 3/4 inch stretched out now and look terrible. That was a waste of over $20 in modifications. read more

Great store, had stopped shopping with them as I had one bad experience where I was misfit by 4 sizes and just kind of left it alone as I felt they did not know what they were doing. I recently brought it up when I was purchasing something in the Needham store and was told to bring it back to see what they can do. I was helped by a great staff member and they went the extra step to fix everything. read more

This store was terrible. The salesperson was rude and the prices were terrible. The salesperson kept showing me the ugliest suits and was incredibly snobby about it. I went to men's warehouse straight from this store and was treated 10x better and the suit was much nicer. read more

I'm in the process of changing jobs and decided to up my game whereby I would commit to wearing suits much more often. I used to go to Men's Wearhouse but after comparing the online deals I stopped into Jos A Bank. The salespeople, Sandy and Devyn, and tailor/seamstress Diane, were all very friendly and helpful. So here is my story: I found two basic but quite decent 100% wool suits on clearance for $198 each. There was also a 50% discount for all clearance items so I got both suits for $198. Tailoring was relatively simple for me; jacket sleeves for both, one pair of pants hemmed, the other pants hemmed and waist/seat/crotch adjustments which cost $58 for both suits. The total cost for both suits was $258. That's just $128 for each suit!. . And since my other original two other suits were 13 to about 20 years old, I decided to get a few more. Because of the deals I ended up getting enough suits for a two week rotation, a total of nine suits; three summer wear (cotton/wool and cotton/polyester) and the remaining six spring/fall wear (100% wool). I'm assuming spring/fall wear since the pants are lined to the knee and that fully lined would be better for winter. Nevertheless, with the various promotions including clearances, 'deals of the day', and other % discounts, all suits cost me an average of $113 before tailoring and $173 with tailoring. You just cannot beat that any where else that I am aware of. I am currently waiting to pick up the first four altered suits. Two others that I ordered online were delivered to the store within three days. Two more that I ordered while in the store are estimated to be delivered in 13 days but I'm betting it will be less than one week. Alterations however seem slow; the first four suits are promised in sixteen days. I would have thought 7-10 days would be more reasonable so this is the only reason I did not rate at 5 stars. Simply stated, go to the stores to get measured so you can jump on the deals. Just plan ahead for the alterations. read more

I'm so surprised to see the negative posts for Jos. A. Bank. My two sons (almost 19 & 20) and I went in yesterday and had a wonderful experience. Our salesman, James, was incredible patient. We had a unique situation. My eldest son needed a tuxedo to bring with him back to college (Auburn, Alabama) for a few formals starting in April and my younger son has two proms to attend in May. Long story short, James was MORE than accommodating. He suggested purchasing one tux and having both boys use for their events! The boys are similar in size so James suggested fitting for the first affair and offered to ship to Alabama (for free). He also made arrangements for the alterations to be ready within 5 days (over a holiday) so they could be tried on prior to my boy going back to school. The prices were right, as well. We purchased a tuxedo, shoes and a tuxedo shirt all of which were on sale. Instead of spending close to $700 for what we needed it was less than half! I HIGHLY recommend using Jos. A. Bank for your next formal affair. Thank you James! read more

Went in here looking for suits about a year ago (in Dec of 2014), never got around to writing the review. Walked in and waited about 10 minutes until the managers yelled at the two younger employees to come help us (I was with my girlfriend). Kid came over and knew NOTHING about the suits, and barely spoke to me. Didn't know about deals they had going on, didn't try to find answers. IT GETS BETTER! The girl working there came over (probably about 20 years old) and had an unbelievably crude joke which I have no idea what her intent was. She came over and said "Imagine everyone in the world was gone except us, and the only thing left to eat was my cookie!" Hilarious outside of work, but WTF were you thinking? I left and spent $750 on two suits at Men's Warehouse in Hanover. Will not be back to Joseph A Bank. Hope the managers have already fired this girl and the other moron working there. Maybe fire the managers too?? read more

Was there Sunday, Nov. 10, upon opening. Gentlemen working there was rude, not willing to help, and when I requested help, was not clear on what had been posted on the website for sales. Had to google the sales info myself. I would not recommend this store based on my interaction this morning. read more

Very unhappy with the "service" we had recieved when we walked into this store last week. First and foremost we were never greeted or acknowleged when we had walked into the store. Im not sure we would have been noticed at all had if it had not been for my finace walking up to an employee asking for help with tux rentals regarding our upcoming wedding. He then proceeded to point us in the direction of a book of tux rental options without offering any information or guidance of any kind and walked away. After looking through this book and feeling clueless we searched for the employee to ask him questions about rental options and he bluntantly told us that we should come back any other day than a Wednesday when the manager was there, basically brushing us off of any other questions and pretty much disregarding us all together. So that was fun! The part that annoyed me the most was the fact that he seemed to have no trouble helping the older couple who had walked in after us looking for the exact color choice in a tuxedo for his son's upcoming wedding. read more

My fiancé came here to get his tuxedo for our wedding. He was measured in Boston, but came to the Derby Street location to pick up the tuxedo several days before the wedding. The customer service was appalling. The woman who waited on us was unbelievably rude, and repeatedly rolled her eyes at my fiancé when it was clear that the tuxedo was the wrong size. She acted disgusted that the size was wrong, as if that were his fault when the measurements were taken at another store. Naturally, since we are getting married, we are anxious that everything look wonderful and that we have it all in time for the wedding. She rolled her eyes when we said that we would like to pick up the tuxedo tomorrow (the day before our rehearsal). Really quite appalling. read more

Used Jos A. Bank for a tux rental last year and went smooth. Went back this year and had an absolute nightmare of a time. Not attentive at all even when the story is empty. Had issues ordering new pants 2 days before the event that were said to be all set a week before. No respect for the customer. Lost our original order the first time we were in there. Overall terrible customer service from the employees. read more

This store is fantastic. The people who work here are always super friendly. They are helpful, but not annoying. A+

Deceptive advertising. They got me to come in with an offer for a 20% discount. At the check out, the salesman claimed that none of the items on sale qualified for any discounts. I pointed out that nearly every item in the store was perpetually "on sale" and that meant that the discount would never apply to almost anything they sold. The salesman just smiled and said he was sorry if I misunderstood. read more

So, hopefully this doesn't bring me bad luck but after visiting and having a very poor experience at another Jos. A. Bank location in the area, I called this location. I asked to speak to a manager and she was phenomenal. She actually seemed like she cared and wanted to help me. She apologized up and down for the other store and said they would be able to help. We are going in this weekend for my fiance to get sized and go over what the rest of the party is wearing since it is a LITTLE different. I am hoping the experience in store is just as great as over the phone. Great customer service so far and I am looking forward to working with them. read more