Unfortunately my first review of 2026 is a negative one with a major downgrading of stars for this Hingham store.
Yesterday, I popped into Levi's a little past their opening time of 10am.
I was in the market for a new pair of classic jeans having lost a few pounds recently and having gone down a size...(yay).
When I entered there were no other customers in the store. There was a worker just standing by the door. I don't know his name but he has shoulder length wavy brown hair.
He was doing nothing but standing there.
There was a women behind the register counter folding clothes.
No greeting from the long-haired guy idly standing by the door.
I asked him about the type of jeans I was looking for. He said "We don't have them,"
I asked about another style. That style happened to be exactly where he had been standing so he grabbed a pair in the size I asked for. I asked about another style and he vaguely waved me over to the area where they were hanging.
Off I went to try on the first pair.
I had been in the store before so I knew where the dressing rooms were but he didn't know that and offered no assistance in pointing the dressing rooms out.
While I liked the jeans, I did not like the color of that particular denim wash. I returned to the guy still unmoved and still standing idly by the door leaning on the rack of hanging jeans, and asked if it came in a different wash. He said there were several washes but he only had one other darker one in the store. The rest were available on line. He could have mentioned the other wash he had in stock when he handed me the first pair of jeans. But that would have required effort that it does not appear this guy has in him. This guy could not have been less interested in helping me.
The second darker denim wash was what I wanted so I took those in my size and headed to the register.
The young woman at the register was lovely and greeted me warmly. When she went to ring the jeans up, I noted that the darker wash jeans were more money than the pair I had tried on. I asked her about this.
She said: "That's odd" and turned to the still idle long-haired guy for an answer.
He bothered himself to walk over to the register to mansplain to me that "it is very common for different washes to come at different price points." Really??
He then said: "The company may have just decided that the darker wash should be more money."
None of this sounded very convincing. I said: "Is there anyone who might know for sure who you could call to ask?"
Apparently not because he just looked up the item in some book and confirmed that the darker wash jeans were the price on the tag and therefore more money. I did purchase the jeans but it was an unfortunate interaction.
I had been in this same store about 3 weeks prior to this visit...again it was soon after the store opened and again with no other customers yet. The only worker that day was this same long-haired idle guy. At that visit too he was idly standing but at the register. Apparently nothing in this store needs folding, or straightening by him.
During that visit I was just browsing but at no time did he ask me if I needed help. I walked out soon after, purchasing nothing.
This guy seems like he is "phoning it in." Whether he is a salesperson, a manager or a wooden post for the Levi's corporation is unclear to me.
What is clear is that he demonstrates zero customer service, zero friendliness and zero helpfulness and 100% bad attitude. Maybe I wasn't his hipster demographic and he couldn't be bothered.
He comes across as bored and acted dismissively to me the customer.
When I do need another pair of jeans I will take my business elsewhere.
Who needs this nonsense when I am spending money and helping provide this guy with a job and salary?
These experiences are the antithesis of the previous 5-star experience I wrote about here with different sales staff.
Long-haired Idle dude: Find a job you like and are good at. You've made this store a hard pass. read more
