Okay, so while it's not where I'd generally find myself shoe-shopping on a Saturday morning, I took…read moremy mother to New England Comfort Shoes .to find a pair of comfy shoes for her . First of all, the customer service factor was through the roof. We were the only customers for about 15 minutes. During that time one of the owners (a genuinely charming husband-and wife team) measured her foot, suggested styles she might like and spoke knowledgeably about - what else? comfortable shoes! Once the line of customers started rolling in, he and his wife handled each person with care and courtesy. I was surprised at how many people are out looking for what `are - let's be frank - old lady shoes. I was also surprised at how many times I looked at a style and said, "I'd actually wear that one!" Propet, Asics, New Balance, Aetrex, Drew, Foamtreads - you name it, they have a comfortable shoe for men & women in every size from the narrowest to widest. Dressy, casual, running and walking shoes are all here. Granted, we're talking mostly shades of black, brown or cream but still if your feet are looking to be cushioned, cossetted or float along - go here! They will get down on the floor like shoe people used to do, measure for your exact sze, regardless of what you THINK it is, and find you a pair of shoes to fit perfectly. We spent 90 minutes while Mum tried on pair after pair, walked around the store and debated the merits of brown vs. brown vs cognac vs. brown. They were patient, pleasant and encouraged her to take her time!! Have you been to a retail environment lately where (1) a person wanted to help you, (2) was patient and understanding, (3) didn't leave you to work things out for yourself? The back wall was lined with all the orthotics you could want to make your shoe feel perfect. I fondled the pretty laces longer than I really should have and almost bought a pair of woven fabric oxfords that, in my defense you really have to see to appreciate. I'm not going to be here every week, but we walked out with exactly one pair of shoes that aren't ugly, are casual and sporty-looking, weren't overpriced and are most definitely comfortable. These are professional shoe peeps who know their styles and are willing to go the extra mile to make a customer for life. Go here and feel appreciated!

I had the pleasure of taking my elderly mother to shop at NE Comfort Shoes today. Tom (co-owner, I…read morebelieve) spent over an hour trying to find a footwear solution for my (anxious) mom's problematic feet. Tom was patient, knowledgeable, and gracious. He tried fitting my mother with multiple shoe brands and models until he found a promising solution. One would be hard pressed to find such exemplary customer service at any other retailer in MA, if not the country! I wholeheartedly recommend NE Comfort Shoes.

Good customer service, great clearance prices. Nice variety for the whole family. Good selection of…read moreUggs, Vionics and Dansko

After driving by for years, I'm so glad I stopped in! The service was fantastic and found the…read morebrand of hiking boots and size I needed!

I didn't want to give this guys a bad review after talking the the District manager name Victor in…read morea previous problem,but yesterday I went to another store and is like the same exact problem in every store is just A matter of time before they get into a big lawsuit, I do not understand why for a single raffle you have to put your personal information name address and license number date of birth I don't understand that it just matter of time before somebody still this information, last raffle I they put my information on the streets and all they did was say I'm sorry and Act like he fire the crew well yesterday I wanna do the raffle for the yeezy and guess what they want the information again they really looking for a lawsuit. Just to bad that they cant get there act together it's just matter of time before they close there doors.FYI I DIDN'T ENTER THE RAFFLE BECAUSE I DON'T WANT TO GIVE THEM MY INFORMATION because if you don't win the employees will put it on social media and they can see your name and address and phone number.

Aside from the obnoxious teenage boys who were hanging around EBLens this store is clean and I…read morefound the staff to be very helpful. Here is an overview of my experience and why I found the staff to be helpful. I wanted to make a shoe purchase for my 4 year old. I was planning on getting her a pair of Huaraches by Nike. The female staff member explained to me why the shoe may not be the best choice due to their design which has a rubber type material that surrounds the shoe. She explained how the shoe can be difficult for children to put on. Everything she said and demonstrated made sense and she showed me Roshe One by Nike that are similar to the Huaraches but easier for a young child to put on by themselves. I should also note that there was a $10+ difference that benefitted my pocket. Overall, I will return to this store based on the excellent customer service, variety and prices.

this place is a humongous mess. as soon as my child walked in they got kicked out because it was a…read morehalf day for them and they just kicked them out for no reason at all. Very strick when people walk in. You have to leave your bags in the ground of the store if you want to come in. This place is a very bad mess and has slime in the ground everywhere. Toys were opened and spilt everywhere. The only good part is the employees very nice.

This place is a mess! Rude staff and toys everywhere not well cleaned. This place is rude to…read morechildren did not let my children In because there was a larger group of children before and got kicked out there for I had to go to talk to the manger and let them in don't recommend.

Went shopping and only one cashier available, Stephanie; whom did a fantastic job in providing the…read morebest quality customer service; due to lack of staff working; had a big smile servicing the shoppers! She was very knowledgeable and friendly and made my shopping experience great as I have not stepped foot out of my home to perform any outdoor/shopping for the longest time! Just want to acknowledge her hard work and friendliness in providing the best customer service possible, by herself, with little help! Where are the other employees? Assuming slacking off or not showing up for work, which is a known issue for all companies...those slackers needs some additional trainings or DSW may need to re-staff and have Stephanie run the store!

Great service and great prices great service and selection of shoes are amazing and if they don't…read morehave it they deliver for free 4 to 7 day.

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.