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Brockton, MA

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EbLens

2.5 (2 reviews)
Closed • 9:30 am - 9:00 pm

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New Balance Factory Store

New Balance Factory Store

3.9(13 reviews)
4.0 mi
•$$

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

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New Balance Factory Store
New Balance Factory Store
New Balance Factory Store

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South End Athletic Company

South End Athletic Company

4.3(22 reviews)
18.6 mi•South End
•$$

Great staff and extremely well run. Not my local store but I treat them like they are, shipping is…read moreexcellent and when I get the chance to visit it's a pleasure.

I am a huge supporter of any business in my hood, but they really need to work more on…read moresales/service. I have had two experiences with them...this is how they rolled. Neill: Hi, I have always owned and ran in (insert shoe) but have heard that the new (insert shoe) is out and is getting great reviews. SEAC: We don't carry that shoe Neill: Oh, well...I'm past my due on new shoes and was looking for a change. SEAC: We won't get that shoe for months. *end of conversation* (this would have been a great time to talk with me about what I like in a running shoe and help me understand that one of your models would be a great change!) Neill: Hi, what do you guys have for running hats/sweatbands? SEAC: We don't carry any. Neill: Nothing? SEAC: What do you need one for...? Neill: To keep the sweat from running down my forehead and burning my eyesight out that would send me running into traffic. SEAC: Yea, we don't carry anything. (Really...maybe I could wrap one of your numerous 'SEAC' T-shirts around my head, there were plenty of them) This would have been a great time to explore options such as; taking down my email and putting me on an update list when new products arrive or even going so far as to order a couple items in for me? I'm not sure what your business model is...but without more focus on service you are not going to win my loyalty. You can have pretty windows and a nice logo, but I can't imagine that pushing me over to city sports can be very good for your bottom line. I like to run and I like to do business in my neighborhood. Even though I love the idea of this business I can not give over two stars until they mature a little in their 'retail senses'.

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South End Athletic Company
South End Athletic Company
South End Athletic Company

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EbLens - shoes - Updated October 2026

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