i bought a pair of expensive picolinos leather boots. in less than 8 weeks one of them had a boot that separated from the heal (note to never buy Picolinos) and they refunded without any hesitation. Amazing customer service!!! read more

They were rude. I was addressed as sir may I help you and I am a female but not dressed up to their standards. I didn't replace a sneaker back on the shelf and was asked if I wanted the item. Felt so disrespected. I would not recommend shopping here . read more

Sadly, I share the sentiment of others commenting on the staff. Yes, happily helped other (local?) customers while ignoring me. I almost made a purchase but did not due to the rudeness of the employees. There are plenty of other sources where you can purchase the brands they carry. read more

I thought it was time for an update. The Shoe Market in Hingham continues to impress me with its selection of shoes...for men and women and for it's excellent customer service. I love the staff here, some of whom I have come to know. I sometimes have to stop myself from going to the Shoe Market "just to browse" because for me, there is no such thing. I almost always will find a pair of shoes, sandals or boots that I "must" have. Over the years they have increased the number of clothing items they sell. While the clothing area is still small...this is a shoe store after all....I have purchased the occasional item. A dress, a top, jacket, etc. There is a small dressing room for trying things on. Recently I bought two fun long-sleeved tee-shirts to wear on our boat. Generally speaking I am not a tee-shirt person but these were quality cotton, and had sailing references on them. Whomever is selecting the clothing items to sell is doing a great job. I was in the store two days ago because while in Maine on a recent vacation, I stumbled upon a pair of flip flops made by a company called Oofos. These flip flops (and the flat-heeled clogs also made by the same company) were incredibly comfortable..maybe the most comfortable sandal/clog I have ever tried on. I didn't buy the flip-flops (or the clogs) in Maine and after we left I was kicking myself for not having done so. So I googled the company and searched under store locations. It mentioned that Shoe Market sold Oofos. Indeed when I showed up the other day I found the very flip-flop I was looking for. Yay! (PS Highly recommend the brand...Oofo). But this good news doesn't stop there...several years ago, the Shoe Market instituted a rewards program. Each time you buy a pair of shoes, the cost is factored into your rewards account...I don't remember exactly how it works. All I know is that when I went to pay for the Oofos, the sales associate told me they were FREE...I had more than enough rewards credit to pay for them...with still a hefty amount left over for the next time I go shopping. Win-win! Love Shoe Market and love my new Oofo flip-flops. Summer isn't over. read more

Cannot say enough nice things about the Shoe Market! The staff there is knowledgeable and attentive. They have shoes for all occasions not to mention clothing and hats for women and men. They also have a great selection of Olukai sandals, sneakers & shoes which are one of my favorite brands. They also have a great loyalty program! If you need new shoes go to The Shoe Market, you wont be disappointed! read more

Just stopped in Shoe Market on a whim. I was surprised to see the Birkenstock Boston clog in stock! Total score! Great new product for spring. Big selection of clothing also. The staff was very helpful. read more

Amazing shoe collection and great customer service Came here in search of blundstones which are a rare find at your basic shoe store and was pleased to find that they carried them I didn't purchase anything because they didn't have the color I wanted but would definitely recommend to anyone looking for a unique collection of shoes! read more

Huge selection of footwear and clothing. Amazing staff! Always willing to help you find that perfect pair of shoes.

If I could give 0 stars I would. As I was purchasing 2 pairs of shoes (costing over $100 each) the sales associate was extremely unprofessional. The shoe was defective ($130 shoes) and I asked if she had access to another pair and then proceeded to tell me she doesn't have access to any and wouldn't take any percentage off. So I bought them, searched amazon prime and found them for 50$ cheaper, returned them and let her know I found the SAME product with less hassle than a bitchy sales associate That store is a rip off! read more

cannot get help in men's shoes. worksers make sure contact but don't ask if you need assistance. not buying here.

Oh man, am I in love with this place or what? Well, my husband doesn't quite love its effect on the wallet than I love it, but I digress. Anyway, I was never really keen on stopping in only because like other Yelpers have said, the selection looked very "dated" and not totally modern. With a snowstorm coming, I realized I needed new boots, and I figured it was worth the stop in. Well, I am glad I stopped in. I found a great pair of Hunter boots and the staff showed me the liners available that would keep my tootsies warm in the snow. The staff was really friendly, the selection was huge, and I was allowed to shop by myself as I pleased without a salesperson behind me every step of the way. Deciding between the Hunters and an actual pair of snowboots was tough and the sales staff were able to answer all my questions. They have a huge selection of shoes and sandals. Rather than driving to Braintree or in to Boston for fantastic shoes, try the Shoe Market!! read more

I went into the store a few weeks ago, and there were two sales people behind the desk as you walk in. I went over to look at a few things and the item I wanted to look at was high on the shelf. At some point I thought one of them might come over. Then another customer entered the store and asked for help, one of the clerks went over to help her and it was then that the other clerk came over to help me.She took a couple of sizes down for me and then left to go back and chat with the other clerk. Never came back to see if I needed anything else. Poor customer service! read more

Very strange. Can't shop here. Expensive and poor customer service. Sorry. Nope. You somehow feel like an idiot by trying to reason with them. They are very odd people read more

A family run business with very a knowledgeable Staff. Then again we had the Owner help us and she knew her " shoes " and the fit of the feet. Inventory definitely carried some great selections. A definite must shop if you are looking for shoes. read more

By far my favorite Shoe Store !! The staff is very knowledgeable , engaging and happy to be there!! The shoes are on point with today's trends and the quality is amazing ! It's family owned and operated and can you tell the difference just by walking in! You have staff that actually has fun while they help you find the perfect fit!!! Love love the Shoe Market!!!!!! What ever you are in the need of either it's shoes for problem feet, functionality, or fashion you can find them here! read more

Will never set foot in this store again. They had an opportunity to make things right but instead lost a customer. There was a time that keeping a customer was more important than a sale. Oh well I'll just shop elsewhere. read more

I don't live anywhere near this place but when I travel to Massachusetts for work (3-6 times per year) I make it my business to stop in. Their employees are a pleasure to work with, they really know their stuff. They know shoes / boots and feet. They can tell you what will work for you. They also have a unique selection - not your average shoes you find at big department stores. One of my favorites is EARTH shoes. Drop in and try a pair (or two) on. You will have so many to choose from. You are sure to find something you and your feet will love. read more

Great service, all of the good brands at reasonable prices. Definitely appreciates customer service. We buy most of our shoes here.

The salespeople are extremely friendly, helpful, knowledgeable, and patient. I have had two fantastic experiences at this store and likely won't shop for shoes anywhere else. read more

The Shoemarket has the best selection of shoes and the most knowledgeable staff that I have ever encountered. It is so helpful that the employees are actually wearing the brands that they sell, they know the product first hand! I love the atmosphere in their showroom and am so happy to see that they have expanded into other areas like apparel and accessories! One of my favorite stores to shop in! read more

This is an amazing store, what an experience I had! WOW, selectiona and style all over I was a girl in a candy shop, which way to turn. Customer service was awesome, not at all pushy actually fun, very knowedgeable. They clearly know what they are doing and really enjoy it. I stocked up but can not wait to go back again! Huge new fan! read more

Walked in right before closing looking for something for my wife and dealt with Rose. She was an absolute sweetheart and just wonderful! I can't tell you how refreshing it is to be that jerk of a customer walking in at closing time and not be treated like a jerk! They are lucky to have such a great salesperson! Thank you Rose you made my night! read more

I have stopped by shoe market twice while browsing around derby street shops. This is one of those shoe shops that has all of the boxes of sizes sitting out so you can help yourself. I prefer this over having to ask them to bring a size from the back. It makes it a lot faster and more convenient. They have a good selection of shoes, mostly designer brands. They had a decent selection of hunter, converse and bogs that I checked out. Their prices were a little more expensive than zappos. read more

I will continue to buy from here because of the wonderful customer service. Wonderful selection of sensible shoes for work and activity. They always have what I am looking for! read more

Customer service was great when I visited in 2013... Absolutely no interest in helping me today (they were quite enthusiastic about helping Hinghamite parents in fancy clothes, however). Luckily I wear an uncommon size and can easily buy my Danish clogs for a fraction of the price elsewhere. read more

Wonderful store. Everyone there is friendly, helpful and knowledgeable. Excellent customer service. I have orthotics and Maureen was great in helping me find shoes and boots with removeable insoles that fit. read more

Had the most rude sales associate and manager tonite. They accused my husband of wearing the shoes outside that we were exchanging. There was fuzz on the bottom, either from the carpet in the store or at our home from trying them on. They were so rude. This was unfortunate, we had the best service there from a male sales associate. read more

It is so refreshing to shop at a store with great customer service. I had a problem with a shoe I purchased about a month ago. They ordered me a replacement pair to solve the problem without any issues. So few places offer any service even if you have a quality issue. I am always confident shopping here and love the selection. I know you may be able to save a few dollars shopping online but no place will offer the service with the selection. Ps, so happy with the service I bought a great pair of boots while I was there. read more

GREAT shoe store. Fabulous selection of quality shoes. Fly London, Kickers, Camper, Flex, Wolky, Sanita, and so many more.

Took a trip over to the shoe market to check out the selection of Ugg boots. The staff was wonderful to work with. Everyone I encountered was so friendly and helped me pick the perfect pair of boots! Will definitely be doing more of my shoe shopping here! read more

I am not impressed. Yes I've shopped here a few times. But this time was not so good. No one in the store. But the two employees were too busy killing time by talking and conversing with one another instead of helping us! Really? We had a hard time looking for shoes especially the style and size. We spend about a good solid 10 minutes before they decided to mosey on over to us and thus had the guts to ask if we needed help. We walked out after we said we're set. Did they acknowledge us? Did they say thank you? Nope. Kept on conversing about their personal lives which mind you wasn't very pleasant to hear. Good job you two. And thanks for nothing. read more

Not only do I love their commercials, but the staff is as friendly in person as on tv. It is hard to find such quality personalized services these days. The staff is knowledgeable and spend the time you need to find the right fit, so to speak. You really get the personal touch of a small business here. I buy my yellow box flip flops here each summer, my sperries in spring and need to go in and get some uggs! Prices are very reasonable and they offer some great high end brands. read more

I discovered the Shoe Market while visiting my bestie and now it's my go to store for all my family footwear. The staff are friendly, helpful and incredibly knowledgeable... they've introduced me to brands that are both fashion forward and comfortable... For example, a salesperson urged me to try a few of the Earth brand shoes/boots... all I can say is "WOW" - stylish and a supportive footbed - I never thought it would have been possible! I'll definitely return this fall to see what surprises Shoe Market has waiting for me... totally worth the trip! read more

47 year-old, African American physician who fell in love with this store and Fly of London shoes yesterday 9/17/16. I work very hard and I am a marathon runner who has had two foot surgeries over the past 12 months. I walked in expecting to buy a very frumpy yet comfortable pair of Fitflop loafers and left with 3 pair of Fly of London high fashion wedge shoes! The staff was simply amazing. The store was very busy yet I felt well attended to and highly respected. They gave me helpful comments regarding how the shoes looked on my feet and what I could wear the Fly of London boots with! They had my size in everything and a wonderful selection of colors and styles. Get off of Zappos and Amazon and support your local shoe store! Gotta send back 4 pair of amazon fitflop frumpy loafer shoes that are in route to my house right now. Why go frumpy when you can look HOT and be comfortable at the same time! This place is amazing! Definitely returning and bringing my friends! Thanks Shoe Market! Diana Perry, MD read more

I love the Shoe Market. They always have excellent inventory and the sales people are wonderful, especially Julie. They also have great clothing and accessories. I highly recommend shopping here for any and all occasions. read more

I can't imagine shopping for shoes anywhere else. The selection of high quality merchandise is unmatched. The best brand names are always available. Lots of choices, lots of styles. But above everything else is the unbelievable customer service. The staff not only knows their stuff, they are genuinely interested in helping their customers find exactly what they're looking for. read more

This store is my hands down my favorite store to shop at when I am in town. I always buy all my shoes and boots there and now every time I walk in there is even more stuff to buy, from bags to clothes they have it all. I love seeing all the brands and how much new stuff the store gets every time I go. They have a great selection of styles for all occasions. While I am not always in town and I do miss the store when I am gone I love getting to shop there when I'm in Hingham! read more

I buy all my shoes here... yes it can be a little high-priced, but all of their products are higher end brands and good quality. There is one gentleman that works there that is an expert on all of the men shoes and he is extremely friendly and knowledgeable. I have found all of the staff here to be very friendly, no pressure, and an over all good experience. read more

I have shopped here before with no problems but I had a terrible experience yesterday. There were two employees in the store and two other customers. My daughter was interested in a pair of Sperrys. Even though we sat and waited for someone to help us, an employee just walked by without acknowledging us. A woman finally came over when we started going through the boxes and asked if we needed help. She didn't make eye contact and asked in a way that made it seem like we were inconveniencing her. I am really disappointed in the service we were given, I'm not sure if we will visit again. With the prices they charge, they should be a little more courteous. read more

Staff was very rude. They did not even bother to ask what we were looking for. They were courteous to others. May be they serve people of their choice? read more