I love J. Crew, as I am the very definition of a preppie, yuppie, etc. I live by the Preppie…read moreHandbook, and I love the fashion, values, and the mindset. Great selection. Classics and timeless. Priced just right. Plenty of parking. A very nice staff. If they do not have it in the store, then check out their website. In fact, they do have a larger selection and close-out items online. No negatives.

I am surprised by the low ratings for this J. Crew although many of the reviews are from years ago…read moreand they seem to have to do with poor customer service which was not my recent experience. Whenever I have stopped in, (which admittedly is not often), there is almost always someone who greets me fairly quickly and lets me know they are available to assist. On this latest visit I did have a question or two about a blazer I was looking at. The saleswoman was at the ready and was quite helpful. She let me know that even though the blazer was on sale already there was an additional 40% off. It was pricey to begin with but with both a sale price and the additional percentage off it became hard to resist...so I bought it. (I have been updating my seasonal blazer wardrobe over the past several months as I find blazers are often a great way to elevate an outfit and pull everything together.) I was also able to find a pretty gold belt. Alas, the belt was not on sale, and priced higher than I think it should have been but I think I will get a lot of use out of it so I purchased it. When I checked out the cashier was very helpful. She made sure to remind me that the blazer was now a "final sale" and I was in and out in no time flat. Pleasant and easy shopping.

i bought a pair of expensive picolinos leather boots. in less than 8 weeks one of them had a boot…read morethat separated from the heal (note to never buy Picolinos) and they refunded without any hesitation. Amazing customer service!!!

They were rude. I was addressed as sir may I help you and I am a female but not dressed up to their…read morestandards. I didn't replace a sneaker back on the shelf and was asked if I wanted the item. Felt so disrespected. I would not recommend shopping here .

DO NOT SHOP HERE. I tried returning a shirt and had the receipt and tag. I was told they would not…read moretake it back because tag was removed. Told me it's on the receipt. It is.....in small print. When I was leaving one of the two people behind the counter said under her breath to the other "live and learn" .... These people should not be dealing with the public. They are RUDE.

Looked up receipt from husbands purchase - it was 5 days over return policy they handed items back…read moreto me and said too late - and turned to next customer

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

Brightest, modern, and well stocked LL Bean I've seen. Lots of helpful staff…read more Very few customers at lunchtime on a Tuesday. There are plenty of sale items. Earth Day festivities are coming this Saturday. Free parking lot.

The only other Bean location I've visited is the Flagship in Freeport, so this one is much smaller…read moreby comparison. Otherwise; Nice store. Very friendly and helpful staff, good selection of Bean products. Love their top quality stuff, just can't afford a lot of it. Most of the staff is pretty knowledgeable about the products.

petty work environment, belittling customers and employees. complete assholes to associates that…read moredon't click with other ones. Manager mad me cry twice in back room because i "didn't know how to do my job" quit two days after and got employee of the month from my old journeys store in florida.

Walked in and was instantly greeted by Brandon…read more Brandon was personal, knowledgeable, and extremely helpful with helping me pick out some new styles (gave personal shoe advice and was patient with letting me try on different shoes/styles). I ended up buying 2 pairs of shoes and a pair of socks to go with them. Thank you for such a great first experience at Journeys! Definitely will be back.

Pretty impressed with the size selection of all the shoes. It's hard to find my size and was so…read morehappy with the choices. I ended up purchasing 4 pairs. The cashier was nice and friendly. She also told me I could go on their website to order shoes I definitely will be going back.

Store has the worst service. Young man more worried about looking in mirror. Girls are hustling a…read moreout the store. Seriously so pissed at the service asked for manager, who shared with me lazy employees side Honestly take it apologize and send me. More aggravated listening to a 15 yo bs. Especially when other employees said what he did. Management remember actions reflect leadership!!