We order burgers and chicken at Jollibee yesterday and it took 50 minutes to get our order after, we start arguing why our food is so late and they said the person in charge of burgers is on the break. I was so hangrey. read more

Long ass wait time don't come here if you don't have 2 hours to spare!!! To save ur time please go somewhere else for food

First impressions are everything but not in this case I ordered the 6piece with the tenders and chicken sandwiches they shorted me a piece of chicken Tenders where old sandwiches were cold looked to have been sitting for a bit tried to call like they called me and boom no answer smh..I was excited to try them and what a disappointment $46.00 down the drain I should've followed my first mind and went to make groceries. I won't be ordering again . read more

6 0'clock. You have 2 more hours to go and you're out of Tenders and Breasts. And with only less than 10 people in the restaurant, there are mounds of Legs and Thighs under the heat lamps. If you don't have what's on the menu, Chick-fil-A is directly Next Door!! You have 1 chance to make the 1st Impression. I will never return. What else are you sliding on? read more

Food is great, service maybe not so much. Always out of something. Ambiance is family friendly.

Very slow customer service. This is the worst jollibee so far I have witness. They don't clean the tables. They are all lazy employees.

Our first time coming here as we've heard it's so good. We saw it was so packed inside and we're like okay no we understand the hype we'll...... not really. Upon ordering the cashier wasn't helpful at all as we told him it's our first time, I only eat chicken breast but they only serve dark meat. They don't have any sauces except ketchup and Tabasco hot sauce. Fine whatever. We get our order, they gave us literally 4 pieces of napkins for a bucket of chicken. The chicken we got was 1/2 original and 1/2 spicy. It wasn't crispy at all, no seasoning/flavor. Upon eating I got a thigh that was literally green and black in a part of the thigh. I never eat dark meat so I thought it was very off putting my husband looked at it and said stop eating it. It's bad. He owns a few chicken spots. I was sick to my stomach bc I fed our 1yr old daughter some of the chicken. My husband gets a drum that wasn't good either. He called over a manager asked her if these pieces of chicken looked good. She stared at it for a bit then said: ....yes... ? UM WRONG. not good at all. My husband quietly explained to her you don't serve chicken that's like this because if can get someone sick or if the health department knew they served that to customers she can be shut down. She never apologized, asked if we wanted a new order rudely. My husband said no Thankyou I'd like my money as most of our food wasn't touched we were very sickened by what we saw. She literally cracked her knuckles and huffed and puffed at us. My husband wasn't trying to cause a scene or have people leave. But she was rude and very unprofessional. She then was like I NEED YOUR CARD. he said if you looked at the receipt you would've seen I paid cash. She just walked away and took a while to bring us our money back. Never said anything to him and just handed him the money. Not worth the money even if the chicken wasn't discolored. I wish I took pictures of the meat and how it looked we never seen anything like that. Never again and don't come here. read more

Were craving for some Filipino food so my wife and I decided to order some food for takeout at Jollibee since it's a fast food. We have come here about 8 times already and we really like their spaghetti with only pasta, hotdogs, sauce and cheese ingredients on it. We ordered a Family bucket that has 1 bucket of chicken with 8 pieces chicken, spaghetti and 3 pieces peach mango. Aside from that we also ordered Burger Steaks and Chicken Sandwich. Their chicken was the best. It's crunchy outside and juicy inside. It is the best chicken compared to some fast food that we came. So try Filipino fast food. You will definitely like it too. We highly recommend this place. read more

Everything about jolibee is awesome only when you get the chicken joy as it will give you a joyous stomach!!!

The worst lunch crew ever. I get that they were backed up but to completely ignore me at the front of the register several times to just proceed and fill in the backed up orders was ridiculous. No apologies whatsoever! Very rude and the worst customer service. There were at least 15 people behind me when I walked out. I wasted a good 30 mins just standing in line without getting my order. I suggest you try a different location. It's in a prime location but the crew is horrible! read more

Food was good but service was abismal, I had to go back 2 times to get my correct order and they still didn't give me everything. Very disappointed. read more

I waited 25 minutes for my order, nobody communicated how long I would be waiting. I spent my entire break in there, if they had more than one person preparing the orders for customers I feel like people wouldn't be waiting as long. They need to hire ASAP!! Otherwise my chicken was good fries were under cooked. read more

Unfortunately this review is not on the food as we ere unable to order but the service. We are in town for the weekend for a volleyball tournament and it happens to be my daughters 16th birthday. She was so excited to see a Jollibee that she decided that was what she wanted for her birthday dinner. We did a little shopping and after we decided to grab a bite to eat. The time was 7:36 pm when we walked in the door. The store closed at 8 pm. We weren't turned away and planned to take the food to go anyway. There was a line of 3-4 guests in front of us. We waited patiently for several minutes before anyone in line was serviced. By the time we got to the counter it was 8pm and the woman behind the counter whispered, "sorry we are closed and we ran out of food." Meanwhile the food warmers behind the counter had been restocked a couple of times while we were standing in line and there was still plenty of food. Needless to say my daughter was heartbroken. She had never been somewhere to try Jollibee and here was her chance on her 16th bday only to be turned away after waiting in line for 30 minutes. Poor poor customer service. Either lock the doors sooner or lock the doors at closing time and service the customers in line. DO NOT LIE to my face because you are lazy and want to go home!!! read more

I was excited to try the chicken..... After 30 minutes in line I was highly disappointed. The lady cashing would stop taking orders and start serving food using the same gloves she was receiving cash with. The chicken was not good and neither was the service. read more

The first time I ordered jollibee from this location the door dash driver took off with my food, but somehow todays visit was worse. I decided to pick up and purposefully showed up 40 mins after and it still wasn't ready. There were several people waiting for their food and the workers were just sitting around talking, doing nothing. The one at the register who didn't even greet or ask customers if she can help them was sleeping at the register and kept scratching her head. She scratched her head and picked up the chicken with no gloves on and put it in someone's bucket. I was so appalled and reached out to corporate and heard nothing so far. The African American workers were so rude to all the guests and this location is nothing like the Skokie one. Guys, save your money and do not come to this location anymore. They need to get audited or something it cannot be sanitary to eat here. read more

this the most bogus restaurant ever in the chicago downtown area. as they had us wait for nearly 1 hour and a half for food they never even dropped to make. the workers are rude and unprofessional and clearly don't know how to do their jobs. never in my life have i ever seen a disgrace to chicago than this restaurant here. shut it down and close it up! yall need to actually train your employees before sticking them on the register at rush. ps they don't know how to even work the register. never ever will eat here again. weakest fucking service ever. -10000000000000/10 read more

As a filipino I LOVE jollibee. I've never had an issue with different locations (like the one in Seafood City here in Chicago, or the Skokie location). I agree with the other review on this, the good thing is the food & the super friendly cashier. I had a nice lady as the cashier and she was super friendly and accommodating. The only issue was whoever assembled the bags for my order. I had 2 bucket meals and i ordered 3 extra gravies. so with that I was expecting a total of 5 because the bucket meals already came with 1 gravy each. He gave me both bags and I wanted to check if all gravies were there, and he interrupted me and said "everything should be in there". I said okay and took the bags to a different table. I then wanted to sort the bags into the right ones because my brother and I had 2 different orders. I then noticed that there were no gravies at all. So we went back and he just kept insisting saying "I assembled it myself and it should have 6 gravies". I brought the bags back and he snaps and rudely says "I understand what you're saying but I just want you to know that I assembled it myself and everything should be there" despite me literally showing him the bags and him looking through them seeing there were NO GRAVIES, NOT EVEN ONE. I just didn't realize it would be a big deal because it's literally gravy like just give it to me. I just don't think there's any reason to be rude to me when I was being nice about it. I just wanted my gravy He was the guy with a playboy tattoo on his side. He kept arguing that "everything should be there" and then finally gave me the gravy. read more

Normally I love Jollibee and really enjoy their food. This was the first and only time I had to go in person to pick up my DoorDash order. It was a terrible experience all around. When I went up to the counter, there were a bunch of workers standing around with their backs towards me, and when I asked one person if that was where I pick up food, she looked at me and walked away. I do feel as though my race was a part of the issue. I am an Asian woman, but when a black man came up to the counter, they immediately turned around and told him they were waiting on chicken. I also noticed the workers were very rude to two Asian women who had some questions about the menu. They made fun of them after the women left. They said the chicken would be done in 5 minutes. They were not ready in 5 minutes, and I was in the store for 20 minutes just trying to pick up one chicken drumstick and a palabok. After they handed it to me, there were no utensils or napkins in the bag. Then, I found out they gave me chicken breast instead of a drumstick, which is what I ordered. Save yourself time and energy and go to the Jollibee in Elston. Very disappointed. read more

We went to the Chicago Michigan avenue location and ordered tenders and a pie. We waited for 20 minutes and no food. Noticed others who had been waiting for 40 plus mins. We waited another 20 mins and were told it will take another 15 mins. Asked for a refund and the staff were indifferent. Lousy service. Will not go back. read more

The staff in here are all friendly, accommodating and helpful. The staff in the counter greeted me first thing and foremost with smile on their faces. I was about to choose take out but the place is clean and it is not crowded inside so I just decided to eat inside. I am alone and I just ordered their spaghetti with chicken, fries and a pineapple juice for drink. I've tried and ate Jollibee for a few times and their spaghetti is not the usual because it is more on the sweet side and it is not that bad and surprisingly when I first tasted it before, I actually liked it. I love their chicken above all of their food because it is always tender, juicy and crispy with its delicious gravy. I personally think that Jollibee has the best gravy on any fast food around. The fries are still hot when I ate it which is good and it was crispy and well-seasoned. I just love this fast food. Customer service is great, foods are all delicious and prices are cheap! Highly recommended! read more

We ordered our food for to go and waited for 10 Minutes then they told us that the original chicken need to be cook and we have to wait for 30 minutes or we can have the spicy chicken we said no we will wait for the original chicken. We get the food they gave us 3 spicy chicken with the other 3 original chicken instead of the 6 original chicken. I saw that there was a lot of original chicken that came out so why give us spicy chicken. The service sucks read more

I was surprised. My wife and I have been eating Jollibee for years (she is filipina). We were both surprised that the chicken was just plain not good.We have had Jollibee in Philippines, Singapore, and the other Chicago location and loved it. This location gave us really bad tasting chicken, which is a shame as it was a five hour drive to get there, and we looked forward to it, only to be extremely disappointed read more

The food is good but the place is terrible. Service and food is slow. Granting they might be busy and lot of people ordering Chicken joy. But waiting 10 or more minutes is unacceptable. If they know it's going to be that long and they are going to get a lot of order can they prepare it early? It's not the food it's the people failing the restaurant. If you can't keep up on this location might as well close it, rather than giving the company a bad reputation. read more

I have nothing good to say about this place. First impression when walking in was the restaurant looked dingy and filthy. Was warned that the chicken that I wanted (from a fast food chicken restaurant!) would take 25 minutes, so I checked to see what items were more readily available, and ordered accordingly. Ended up waiting 20 minutes and food came out cold, had to ask for a refund. Cashier was huffy, no apologies were given, and kitchen staff was seen chucking the order into the trash in frustration - talk about lack of hospitality and professionalism. read more

Love that fried chicken and spaghetti, I would eat it 3-4 times a week if they were closer. Took my niece and nephew there and they wanted the chicken and spaghetti for dinner after having it for lunch. read more

OVER AN HOUR WAIT. Not joking. Walked in, ordered, waited in line for 70 minutes for a 3-piece chicken. Other people also had to wait 1+ hour. Everyone was pissed. Avoid this place at all costs. read more

The only really moist chicken in Chicago. And good sized pieces, also! Had chicken 4 times since I've been here; Various preparations; all dry except for this place. Highly recommend. read more

15 plus minute wait for an average chicken sandwich and fries. I won't be coming back.

My husband and I got take-out dinner here - we each ordered the chicken strips and he got the Palabok Fiesta noodles as well. The staff was, in a word, messy. After we ordered three staff members got into a loud argument behind the counter and were so distracted that no one was checking the completed orders to call out the order numbers. Also we didn't need to dine-in to see that the place is just plain dirty. In terms of the food - I really don't see the hype. My chicken strips were chewy. (However I do like the fact that you can get gravy as a side without paying extra.) All in all I can't see a world in which we go back here, especially with so many chicken places around that are way way better and less chaotic. read more

This place is amazing, the staff are courteous and respectful, a true filipino tradition. Food is always excellent.

Once in a while I crave for fried chicken from the Philippines. It's one thing to support this ginormous franchise, but it does live up to my expectations in terms of taste that I liked from back home! Glad to see it open in my neighborhood! read more

We were in The Loop and we were surprised and at the same time glad to know that Jollibee opened a new location there. My friends and I definitely love Jollibee. We also actually have a Filipino friend who introduced that restaurant and since then I really loved it. This new location is smaller compared to the other Jollibee location I've been to but it has the same clean and very friendly atmosphere, friendly service and accommodating place. They do not have many tables inside but there is an available one when we are in there which is really great and we are able to dine in. Our food came pretty fast. My friends and I have different orders except of course, the chicken.  Mine was the chicken, palabok, fries and pineapple juice. Their chicken is definitely crispylicious and juicylicious like what their kind of motto is and it is definitely better when it is spicy. The palabok is good and I liked it but the fries I had were kind of soggy even if it is hot but well-seasoned.  It was a lot of fun while we are enjoying the chicken. My friend and I ended up ordering a bucket for take out just so we can eat their really one of the best fried chickens again even after eating eat at once. read more

I am not very much familiar with Jollibee but I know that they have a really good chicken based from my friends. I was in the area and I learned that the restaurant just recently opened on this location and I took that a chance to try it. Truth to my friends and relatives are saying the restaurant really have a great customer service. The staffs were very friendly and accommodating. They are the staffs with treat you like a friend really and this is definitely the perfect spot for someone who is really having a da day because the customer service is great plus their chicken is so good! I just bought a bucket of chicken for takeout and brought it at home. The chicken is so crispy even if it is not really that hot since it took me a while before I arrived at home. It is so juicy and full of flavor. I had a lot of different chicken before but this is definitely one of the best! I was a bit disappointed because the gravy was not enough. The chicken itself is good but it is definitely better with the gravy. Will definitely be back again soon! read more

was an awful experience when we arrived there was a line to the door even though they did say they were short staffed we had to wait an hour to just order FAST food and once we ordered it took us 15 minutes to just get the food. the food was good once we got it but the service was terrible read more

It was my first time at this location of Jollibee. It was packed, and the service was literally slow. Despite that, the staff are still very friendly and accommodating. It was also my first time trying their palabok, and at first, I was really excited about it because my friend recommended it and she said that I really should try it. So, it was just basically a noodle with sauce, some eggs, shrimp, and pork. The texture was surprisingly good for me. The taste was also delicious. I love the flavor of it combined with the nice texture of the noodles. I definitely like it. What I love the most is the chicken joy. I ordered two pieces of it, and honestly, the two weren't enough for me. I ordered the spicy one, and it was not too spicy, but it did have a nice kick in the back of my tongue. I also got a peach-mango pie for dessert, and it was so delicious. It was definitely the highlight of my meal. I always order it whenever I go to this fast food restaurant, and the taste is consistently delicious. All three, including the palabok, the chicken joy, and the peach mango pie, are highly recommended. Another good thing about this restaurant is that the prices are so cheap but the food is so delicious. One of the best go-to spots. read more