The three stars are for the food because it is amazing! I had been wanting to try Jollibee for so long and was finally able to. The fried chicken is everything you want fried chicken to be: crunchy and juicy! I got a 2 piece chicken (one spicy, one regular) with 2 sides (fries and a mashed potato). The spicy is spicy but tolerable and both pieces were very delicious. The gravy the serve you to dunk your chicken in is so flavorful. I was dipping my fries in it. The place was packed and disorganized as well as dirty. The service, however, was very quick. We ended up getting an ube pie and a mango pie to go. They were both good but the mango pie was way better. The ube one tasted like a thick paste in the pie. read more

Jollibee - 2pc Chickenjoy w/ Biscuit + 2 Sides - Fast Food Near Me - Chicago, Illinois

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I came for the FFXIV Box meal. 25 bucks, btw, crazy. The kiosks weren't working so I couldn't order that way, so I went to the counter. The employee (bless her this ain't her fault) said it would be about a 5-10 minute wait until she could take my order. When I finally did order, the food took 25-30 minutes. All the while, they were only taking one customer's order every 5 minutes or so. I feel bad for the people behind me. Anyway I finally got my box meal. Well, bagged meal. No FFXIV box, no promised stickers, and even the boba cup was just a normal soda cup with a normal soda straw. I didn't see any boba straws around nearby so I just kinda had to sip the drink and chuck the boba into my mouth like a heathen. The food was okay and I did get my emote code for the event. But this location seems to have a managerial problem, in which to me it looked like it didn't even have one. My server was doing all she could but I could tell she was really overwhelmed and the pace was just really slow. I dunno, it's a bummer. I hear such good things about Jollibee but that was not anything like what I've heard about. Going to hope it's just this location! read more

I've heard so many great things about Jollibee. Unfortunately, after waiting in a line of about 7 people, I left after 30 minutes. Never even placed an order. The staff is so inefficient. I watched the cashier try to flatten receipts for about five minutes to give them to the kitchen. They all curled right back up and he finally just passed them on. Mind you, this was like 7 orders. So much food just sitting on warming racks waiting to be served, but the staff was stuck in slow motion. I was one of several that finally walked out. I walked a block down and went to Chik Fil A. Was in and out in 10 minutes. read more

First thing is first... This was the first time my wife had Jollibee since leaving the Philippines. Filipina approval! (I was so afraid it wouldn't live up to the same standards and quality.). So why 3 stars? This location. Good lord. We might go to the burbs locations on our next visit. This location is on Michigan Avenue right across from the Art Museum. It's already a busy area... pair that with all the downtown Filipinos eating here and all of the other people that have heard how Filipinos love their Jollibee... what a recipe for disaster-busy. The first time we went... we stood in line for 10 minutes just to be told the wait time would be 1 hour. We decided to leave and return another time... but the next time we placed an online order in advance. Before leaving the aquarium, we placed the order for pickup... the app told us the order would be ready within 10 minutes. Ok... sounds good. We had a 30ish minute walk ahead. We arrived 50 minutes after the Order Ready ETA... and still had to wait 20 minutes more before someone even spoke to us at the pick-up side. Needless to say, it was an absolute madhouse every time we visited or walked by. Complete chaos, and I can only hope those employees are paid well. Food-wise - It was delicious. My wife had Jolly spaghetti and chickenjoy. I just wanted a chicken sandwich, and it was delicious. I was able to eat half of it one day and half of it later that night after a concert. I also ordered an Ube pie... something I didn't get to try while in the Philippines because all we could ever find were peach mango pies and buko pies. It was also delicious! So with that... if you need your Jolibee and can be patient through the long wait... you'll be satisfied. I love Jolibee, and I'm generally a patient person, but the headache with this place is too much. I'll try the other Chicago locations next time. read more

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Jollibee Chicken is soo good! It was very crispy and juicy. By far one of the better (if not best) fast food fried chicken we've had. I thought the sides were okay. Not really a fan of their sweet spaghetti but the adobo rice seasoning was solid (albeit the texture a tad mushy). Peach mango pie was yummy. The main downside was how ridiculously long the wait was. We waited 2+ hours for our meal and the order counter was very disorganized. Lots of premade chicken sitting out and orders scattered. Otherwise their food is good. read more

Jollibee - 6pc Chickenjoy Meal Deal - Fast Food Near Me - Chicago, Illinois

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Absolutely awful, AVOID this place. Was excited to see it as it's been years since my last time in Makati and Manila. Ordered an Ube pie and coconut dream freeze... waited 15 minutes for the drink that was never made. Watched the employee try to figure out how to make it, get on her phone, go in the back for a while, go back on the phone, made one (?) then dumped it out and proceeded to repeat. I went up to the cashier at least 4 times, asked him for my money back as we expected a quick in and out here ( it is a fast food place after all). I do understand they had opened 5 minutes earlier so they were getting things up and running, but let me know that upon ordering and don't tell me it'll be 2 minutes.... We had to get to Wrigley and finally demanded and was given our money back. Ube pie was fried crap; couldn't finish one bite. No drink. Yuck. read more

Jollibee - Trying to figure out my refund was another mind blowing ordeal apparently - Fast Food Near Me - Chicago, Illinois

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First time having Jollibee and I have to say it most definitely lives up to the hype. I got the 3 piece meal with a side of fries, and a biscuit. Also got their pineapple refresher, 10/10 on the drink. The chicken was nice and fresh, juicy and packed with flavor. Only reason I'm not going themba 5 star is because they ran out of change to give back with was a bummer back no biggie their drink machine was iceless so it made the drinks hot. read more

Jollibee - Fast Food Near Me - Chicago, Illinois

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The chicken is moist and crunchy but has no real flavor to it. The gravy was horrible and has a strange taste. The biscuit was so dry and hard it was not ediable. Would never go back again read more

Aloha Chicken !!!! Very interesting combination of fried chicken , pineapple not grilled to perfection :( , bacon , lettuce and some Aloha sauce that was so so , got the combo w fries and a soda . My associate went pig wild and ordered Chicken and rice , this crazy spaghetti dish w hot dogs and all meals came w fries . read more

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The cashier was polite and hospitable but they had me waiting 20 minutes on a burger, at 20 minutes they haven't even started so I got a refund. Wasted most of my break. read more

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This is far from fast food, as our meal took a while to get to us! We went on a Sunday at 5pm and the place was 1/3 full. Jollibee ran out of their buzzers for some people, so they had to call out orders. The table was quite dirty, but thankfully an employee wiped them down shortly after. After 20 min of waiting and a large group order in front of us, we finally got our 2 pc Chickenjoy w/ Palabok Fiesta. The chicken was the better part of the meal, where the pieces paired well with their gravy. The palabok, however, tasted quite muted, but it's from a fast food chain so it makes sense. The worst part of my experience was that I saw an employee refill the ice and touch them with their bare hands, after wiping down tables! Quite unsanitary. Between the service and cleanliness, I won't be returning. read more

Jollibee - 2pc Chickenjoy w/ Palabok Fiesta - Fast Food Near Me - Chicago, Illinois

I've been wanting to try Jollibee for years, and I finally decided to order it for dinner when I saw it on DoorDash. I got the 2-piece chicken meal with a side of spaghetti, the peach mango pie, and a spicy chicken sandwich. First, the chicken was phenomenal--probably the best bone-in chicken I've ever had from a fast-food spot. While I'm usually more of a boneless kind of guy and one of my pieces didn't have much meat, the leg piece was perfect. The gravy it came with was absolutely delicious and paired perfectly with the chicken. I might try the tenders next time, but the bone-in chicken is hard to beat! The spaghetti was a must-try for me because I've heard so much about it. It's definitely unconventional for fast food, but it was surprisingly good--I loved it! The unique sweet-savory flavor totally worked for me. The spicy chicken sandwich was solid--no complaints there. But the peach mango pie? That was incredible! Hands down better than McDonald's apple pie by a mile. Overall, I'd get Jollibee anytime I'm in the area. For fast food, the quality exceeded my expectations. I didn't dine in, so I can't comment on the service or atmosphere or some of the other lower reviews but the food and delivery were perfect. For what it is, Jollibee deserves a solid 5 stars! read more

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I've decided to be nice. A fast-food restaurant forgetting an ingredient is not an unforgivable act. Also, the bar for fast-food is lower than that of fast-casual (looking at you, Lucy's). After reading some horror stories in others' reviews, I was ready to have good food, but potentially abysmal service. In my experience, both the service and the food were fine, neither is anything to write home about. I stopped in at 11am to beat the lunch rush. I ordered a Spicy Deluxe, and it came out 5 minutes later (I checked). No issues with the service, not black tie, but perfectly fine for fast food. The sandwich was also acceptable for a place like this. The chicken seemed to have spent some quality time hanging out under a lamp, though that is to be expected. What *was* a pleasant surprise is the piece of chicken was notably large, and had a terrific crisp crust. On the flip side, I did find it a bit dry despite the veggies. Also, those jalapenos would have been instrumental in adding some heat, as a sriracha-based mayo is not enough to tingle my tastebuds. Final note: I did like the bread - brioche? Thus, we have a fast-food chicken shop which I (controversially?) prefer to Chick-Fil-A. Compared to McD's, it depends on how well run is the McD's! While there are better fried chicken spots within a couple blocks, Jollibee works in a pinch. Now, can we please add some wings to our Bee friend? They seem to be hidden most of the time! read more

Jollibee - Spicy Deluxe - Fast Food Near Me - Chicago, Illinois

This was my first time at Jollibee. My son recommended it after our visit to The Art Institute, across the street. We ordered the dark meat, spaghetti, gravy, biscuits, and peach/mango pie. I could have sipped on the gravy with a straw! The chicken seems to pair with everything savory - rice, chicken, biscuit. Quite frankly, the chicken doesn't need any help, it stands very nicely on its own. I also sampled the side of spaghetti. It had an interesting taste, but if you're used to the way your mom makes it, it's an acquired taste. The wait was quite long, but more than made up for it with the food. All in all, I had a really good experience and will be back soon. read more

I'm shocked by my experience at this location today. I politely asked for a missing item in my order and the employee actually threw a peach mango pie at me. Whatever happened to the "jolly" service this place is famous for? read more

Horrible service . Expect a 30 minute wait even without a line. Food has been sitting there waiting for someone to just hand it to me. This location needs better management read more

Jollibee - Fast Food Near Me - Chicago, Illinois

My first time trying Jollibee and I admit, I was surprised. I got the 4 piece chicken tenders with some gravy to begin my evaluation of the food. I first tried a tender without any gravy and I am glad to say that the tender itself was very well made. For the next 3 I used the gravy I was given and the gravy is VERY delicious. It also blended very well with the taste chicken tenders. One take away I got from this is that they both have their own distinct flavors and you could eat them on their own. The service was phenomenal, it was jam packed today and they were serving up orders very quick. Overall this was a great experience, I would come back. However when I received my food, I came to the shocking truth that there was NO napkins in my bag. Eating chicken and gravy without napkins isn't pleasant. But great job overall. read more

This is a very busy branch and I'm happy to see business is thriving! There was a long line to order and wait time was 45 minutes and more. Chicago marathon runners and family were predominantly at the restaurant. Ashley the cashier is a saving grace. She was in command, nice and helpful, as well as everyone else. It just happened orders were backlogged and people still wanna order this amazing food. Got the spaghetti, chicken, adobo rice and pineapple juice, lychee juice and the ube pie! It brought back the jolly moment once it arrived. I will always make this a quick fix comfort food! Jollibee in Chicago is still a must to go -to! read more

I felt a greed overwhelm me this time. I always have a fantastic time eating Jollibee but this time was different, a bit sinister. The greed told me to destroy Jollibee so that I could be the last person to ever taste the beauty of Jollibee. Minutes of eating Jollibee felt like seconds. After I finished my meal, I went to the bathroom and then tripped on the bathroom door coming out. When I tripped, a worker held the door for me and helped me up. An Angel. That brought me back to my senses. Thank you. The wait will always be long once you come here. That's what you get when you're dating someone so popular I mean eating somewhere popular. It is something I will always be willing to bear for you Jollyboyfriend. read more

Jollibee - 6pc Chickenjoy Bucket, Jolly Spaghetti, Gravy - Fast Food Near Me - Chicago, Illinois

Went on a Monday late afternoon and our order took over 30 minutes. I ordered a 10 pc bucket along with 2 Ube pies and a yum burger. We received only 1 Ube pie and the other being mango pie. The only positive is that the chicken was fresh out of the fryer. They need to work on the efficiency of the kitchen. read more

Jollibee - Fast Food Near Me - Chicago, Illinois

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No line to order but once you order and pay, you're told its a 25 minute wait time. The ice machine has no ice and inside is very warm. Guess AC is not working. Employees come out with ice in their cups to get their drinks but don't refill the ice machine so you get warm fountain drink. Do NOT come here if you dont have time or patience to wait 50 minutes or longer for your order. No apologies for the long waiting either. Chicken is good though. read more

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I have ordered for delivery, a 3ps Ckjoy with bisc and 1 side (Fries), the fries was missing. 2 large gravy were also missing for my 10 pc chicken and Bucket treat B I kept on calling the number 312-270-8909 for at least 10 time and there was no one to answer. They have really bad customer service and packer for the order. I paid for my food and did not receive what I paid for, read more

They need logistics help. No one should be waiting over an hour for this food. And the workers need to stop touching their hair and then directly pieces of chicken. Bizarre experience all around. Tenders weren't ready for 45 min and tickets were lying all over the place as people waited for food. People actually left before their food was even ready- that's how long they made us wait. I had no choice because it was a DoorDash order and they wouldn't refund me via the app. But I didn't get to eat dinner during my work break because I waited for food. And then in the end they didn't have all the sauces or the pie. Clearly, very irritated by the experience at Jollibee on Michigan. read more

This location is a train wreck. Last night I placed a small order at 7:10pm. App said it would be ready at 7:25. When I arrived there were 20+ people waiting, with several employees just wandering around aimlessly. Crowd grew increasingly angry. My order was finally filled at 8:12pm. This poor level of service has existed here for over a year. Doesn't work like this in the Philippines. No management on the floor apparently hiding in the office. Damn! read more

Jollibee - Waiting waiting waiting. - Fast Food Near Me - Chicago, Illinois

Service was slow since they seemed to be short staffed. The cashier told us that he'd be right with us and we saw him go help pack the food. Waited about 10-15 mins before he came back to take our order. He told us the food probably won't be ready for 30mins. Cool, that's fine. One of my friends waited for the food while my other friend and I walked back to the car so we can come pick up our friend and head to our hotel. We get back and it was still not ready. Waited for about an hour to get our food .. but it was missing an item. A lot of other customer's also had wrong/missing items as well. Which backed up everything. My friend mentioned that although they were behind, she saw the manager was just sitting there on the computer. Which I honestly don't understand. Thankfully the chicken was actually good. But would not recommend this location. read more

Don't arrive hungry because it will take forever to get your order. I honestly don't understand what could be happening back there. read more

HORRIBLE experience. I should've just waited for my first time trying out this restaurant when I was home in California as I'm down the street from corporate. No adobo rice to choose as a side option , no ice in the ice machine. I'm actually SCARED of the food. UPDATE...just cancelled my order because over 30 minutes waiting and then we're out of sides read more

We thought we would be in and out but that failed us. We were there for almost an hour just to get food to go. The line to wait took us 15 minutes and the wait for food was almost 40 minutes. They were out of mashed potatoes when we got to order. The chicken and food is like any regular fried chicken place the only stand out part is the adobo fried rice. Place needed a good sweep and fill on things. So prepare yourself for a wait or things being out. read more

Jollibee - Fast Food Near Me - Chicago, Illinois

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This was my first time at Jollibee and probably my last. To be fair, most of the issues were with the service as it seemed most of the food was already prepared but we still waited over 10 minutes for our orders even though it wasn't too busy. I ordered the bacon and cheese chicken sandwich which was advertised as being a chicken sandwich with bacon and cheese and then surprisingly had mayo on it, which I scrapped off. Half of their menu wasn't working and it said they were multiple things out of stock but then somehow others were able to order them so it wasn't up to date. I also asked for mashed potatoes without gravy but that caused some chaos in the kitchen as the 20 or so ordered of mashed potatoes that were sitting out already had gravy on them so I would have to wait 15 minutes for them to make more mashed potatoes. I said it was fine and I would just take the mashed potatoes with gravy but then I ended up waiting almost 15 minutes for my order anyways. The gravy wasn't very good so I ate around it. Fries were okay. The chicken was actually pretty good and I can see why people do like the chicken, I just wished there wasn't mayo on the sandwich too. My friend tried the jolly spaghetti and said it was like a sweet bbq tomato sauce and almost like eating spagehttios. They did actually enjoy the beef steak and the spicy chicken. They said the rice was dry/overcooked. read more

Jollibee - Chicken sandwich meal with Mashed Potatoes - Fast Food Near Me - Chicago, Illinois

Best chicken sandwich I've ever had. No frills, just a good bun, good mayo, and a perfectly fried sizable piece of chicken. They were out of adobo rice, but their spaghetti is always good. I got the ube pie too and it was one of the best desserts I could have asked for. I was tempted to order more pies just to take them home for later. read more

Jollibee - Fast Food Near Me - Chicago, Illinois

This's our favorite fried chicken fast food joint, and pair it up with their jolly spaghetti- deliciousness! And definitely get the spicy chicken! The wait could be really long sometimes, and the line can get long. They are always busy unless you go early. When we went, they weren't as busy, so they took our order fair quick. We waited maybe 10 mins for our order (which is rare)!! Overall we love it as usual, and the peach mango pie is always a must to finish off your meal!! Don't skip the pie next time you go / try jollibee! read more

Jollibee - 2pc chicken joy with 2pc Chickenjoy w/ Jolly Spaghetti and Drink , 2pc Chickenjoy w/ 1 Side & Drink and Peach Mango Pie - Fast Food Near Me - Chicago, Illinois

The location is perfect for a quick bite after the Bean or the Museum. However, service was incredibly disappointing. Even if short-staffed, the rudeness, especially from one employee was unacceptable. It was obvious his shouting and behavior made both guests and staff uncomfortable. When the young lady called our name to pick up the order, we approached within 20 seconds, but the male employee got impatient and YELLED our name SO loudly. Lol he startling everyone waiting at the counter. Based on our experience, their 2.5-star rating is justified. I've never been to such a hostile establishment until today- the only saving grace is their food unfortunately. read more

food: one of my favorite fast food chains, like the food service: NOTE- went day after st pattys so the city was packed and they seemed low on workers. Regardless the wait for the food was insane and took way too long. Maybe just avoid this location or order online and be prepared for a long wait. Ambiance: fine, very packed and everyone was looking for a table read more

So my expectations for wait time and service were very low based on what seemed like a consensus in other reviews, but my experience was actually very smooth and easy. Stopped in on a Friday around 4:30pm so perhaps was just outside of busy hours, but there was no line, service at the counter was friendly, and I got my food quickly. The menu is somewhat confusing for a newcomer (many configurations of almost the same but slightly different combos), and the options for sides weren't displayed (heard the cashier repeating the list of sides multiple times to people who came in after me), but I knew what I want so guessed the best option for me and it was correct. I got the 2 piece Chickenjoy Meal Deal which comes with a choice of side, a drink, and a peach mango pie. For the side I got the Jolly Spaghetti, and for the drink I got the Pineapple Quencher (I think +$0.60 upcharge). It was my first time ever trying Jollibee and I was impressed with the food! The pineapple quencher drink was amazing, really tasted like fresh pineapple juice. Then the chicken was so hot and crispy and juicy. The 2 pc came with one drumstick and one thigh. Alone, the chicken kind of just tastes like good fried chicken, but the gravy really makes it more unique. It is thick and peppery and tasty. I dowsed my chicken in the gravy. The Jolly Spaghetti was most surprising to me because I have only ever heard others describe this as "sweet spaghetti". While I see why others say that, I wouldn't describe it as sweet spaghetti. It actually tastes more to me like a ketchupy cheesy hot dog spaghetti haha, with a bit of sweetness. Finally the peach mango pie was good. Hot and flaky crispy outside, with a sweet and thickly syrupy fruit filling. I thought it would maybe taste like real fruit (like the pineapple drink) but it is more of the artificial fruit taste. Overall good experience! Though I definitely felt full and very heavy in my stomach afterwards. Not unexpected with fast food. read more

Jollibee - 2 Pc Chickenjoy Meal Deal with Jolly Spaghetti, Peach Mango Pie, and a Pineapple Quencher - Fast Food Near Me - Chicago, Illinois

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Love jolibee but they are horrible with service here. Takes about another 30mins to get your order form the the time they gave you to pick it up. No one attends waiting customers. So sad to see this from them but they gotta pick it up for the city knowing it's going to be flowing in high traffic with customers. read more

Stood in line an hour just to order. Then it took 25 minutes to get my food. They didn't have ice in the ice maker. The chicken was hot and tasted. That's the only thing that saved them. read more

Service was kind of slow. It did take a little while to get the food. Pineapple quencher was one of the highlights, I wished I had unlimited refills on that. Chicken was moist and had a nice flavor. Spaghetti has a sweeter taste. Not bad. -2 piece chickenjoy with jolly spaghetti 5/5 -pineapple quencher 5/5 -French fries 3/5 very mid - peach mango pie 5/5 -Banana langka 3/5 read more

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Stay away from-terrible service level,misleading web site information . Wanted to place order online and was saying 9 minutes wait time so I decided to take a chance and park on Michigan Ave to order in person ,took me 4-5 minutes and then another 35 minutes to receive my food.It is despicable practice to show 9 minutes and to be over 30 at such location (curb parking not allowed) right in Michigan Ave . read more

Jollibee - So I had to wait 40 minutes for fried chicken .NEVER again. - Fast Food Near Me - Chicago, Illinois

Wait was long but the chicken was awesome!!! Had a bucket of spicy chicken. A1 Detroit was in the house!!!

I'd give this location negative stars if I could. Food is delicious when they actually give you what you ordered but this is the worst service in any restaurant or fast food that I've ever received. What a shame for such good food. read more