If you're drunk and it's mid night. This is the spot to be. My double shack burger and fries hit the spot. Place is always expensive but the way this place makes this burgers are always on point. Service was great as well. It's also decently clean! This place was just an easy in and out! read more

Poor service, long wait, cold burger, and I don't know what this "shake" is supposed to be but it's not a shake. $30 for two little burgers, a little fry, and a basic shake. So disappointed! This company is in a death spiral. There's no one here, they still can't execute on the basics, and the staff are too busy yapping amongst themselves to greet or even acknowledge customers. What a disaster. Merely a relic of a once great restaurant story, this company is going to be dead sooner than later. -- Update: Ellie - if you guys need me to do that for you, you aren't paying enough attention for it to matter nor make any difference. read more

My son is a big fan of Shake shack. Surprising there was not a line when we arrived at 8 pm on Saturday and we were able to place our order quickly and find a clean table. Bathrooms were clean too! Food came out in about 10 minutes and was hot and fresh. I thought my chicken breast was a large size. I preferred the fries to the mac and cheese but my kids liked the mac. They are open until 2 am for those who have the late night munchies. Prices are affordable in my book on the Magnificent Mile! Bring the family for a quick bite. read more

Shake Shack River North - Two chicken burgers, one smoky classic bbq burger, and one shack burger with fries and mac and cheese - Burgers Near Me - Chicago, Illinois

My first time ever at Shake Shack -- and definitely the last. The burger was soaked in oil, that's all I could taste. I had to remove the bun, but even then it was just oily and disgusting. Totally regret not going to McDonald's instead. Avoid at all costs. read more

The place has no AC running and hot like hell...saw many people complains and leave without ordering

I go to various Shake Shack locations a few times a year. After going to this one, they may have permanently lost me as a customer. It took nearly an hour to get my order. And that was only after I was finally able to flag down an employee, who only then printed out my ticket. My food had just been sitting there unserved for that whole time. Just a horrible experience all around that will probably result in food poisoning. read more

Food was not what you'd expect at shake shack. And, even worse, the staff were rude and mean. The manager got mad at a table of young kids for leaving a tray on a table and scolded them and told them to put it in the trash, but it wasn't even their tray. They had just sat down. The inside was filthy too. I'd recommend going to the location across from millennium park instead. read more

Avoid this location! The service was terrible and the manager is super rude for no reason. The burgers were messy, my bread was smashed, and the tomatoes were on top of the bun for some reason. Lastly, they didn't have all shakes on the menu. I would go to a different location if possible. read more

Shake Shack's food is always amazing, however the increased prices for it can make you question going there. The service was good and the food was tasty. read more

Came here for a quick bite to eat before our night architecture tour. Luckily, it was not very busy and we were able to snag a table for all of us. Shake shack rarely disappoints, the food was great and we all enjoyed our meal. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

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First time in-Foods mediocre at best, fries are alright. Wouldn't waste my time. Service was quick and workers were happy. Place was clean. Wouldn't be here if it weren't my friends. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

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Had to try their new white truffle burger. The burger was delicious, though a bit on the greasy side. The truffle flavor was subtle, but that didn't stop us from enjoying it. We also had the white truffle fries which I feel like the sauce could've had a stronger truffle flavor. Also fries were tad bit salty... probably from the parmasan. Even with a crowd, they served us pretty fast. Pretty decent spot if you need a quick bite, if you don't mind the typical fast food vibes. read more

Shake Shack River North - Double Black Truffle Parmesan Fries Double truffle burger Single truffle burger Tropical kiwi lemonade Thai milk tea shake - Burgers Near Me - Chicago, Illinois

I arrived around 12:20pm on a Tuesday afternoon (Christmas Eve) with my son and sister after checking into hotel that was up the street. The smell of the burgers drew us here. I placed an order around 12:25pm via the tablets. My son got a hotdog and fries. I got a double bacon cheese burger and fries. I took a number card and sat down. It can be a little pricey! I dislike that they don't have combos. Fortunately, there was seats available for us as it wasn't that busy. They have a men and women's restroom but also an all gender restroom, which was nice. The restaurant was clean. They have free water available. Our food was brought to us at 12:30pm. It was fresh and delicious! The tasted matched the pleasant aromas. I only went here once during my vacation but if i was a local, I'd definitely be somewhat of a regular. read more

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T-Mobile provided a free hamburger and I always wanted to try. The deal made me spend $5 so I got cheese fries. I downloaded the app and opened an account. It was zero degrees out so I figured probably a good time to go. No crowds. I got a smashburger (no bun cuz the allergen list says it has sesame in it). The burger was nothing special. The lettuce was wilted and there was a tiny tomato on it with onion strips and their sauce. (I added ketchup when I got home with my takeout.) No thanks in the entire burger. I tossed the wilted lettuce after I bit into it. The sauce was not something I would ever care to eat ever again. The meat was nothing special. Sandwich as a whole, I've had WAY better elsewhere. Buona Beef has an epic burger. The crinkle cut fries with cheese were edible but that's the only positive thing I can say. I'd never buy again and sorry to say, I can't see myself choosing to eat here ever again. I permanently deleted my app account and deleted the app. I understand their shakes are good but I won't most likely go back to find out. read more

Shake Shack River North - I added the ketchup at home, but the burger was nothing id crave - Burgers Near Me - Chicago, Illinois

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It's easy, quick, and good. Love the burgers, fries, and the hot dog. I'll stop in after a movie or while shopping for a quick and easy meal. Always busy, but clean and friendly, read more

Shake Shack River North - Bacon Cheese Fries - Burgers Near Me - Chicago, Illinois

Is quite busy on the weekends - FYI. I think you have to visit a Shake Shack at least one time in your life! This one is in a pretty busy area in downtown Chicago. Wait time was to be expected. I ended up taking the food to go because there weren't seats available. Food is good, shake was ok (wish they came in larger sizes for the price). read more

Always a solid lunch nice staff I always order shack burger add pickle. This time I wanted extra sauce and onion strips which they did not provide. It's still really good. read more

Shake Shack River North - Shack burger add pickles it was good - Burgers Near Me - Chicago, Illinois

This is my first time trying shake shack and i was not disappointed. Despite going on a very busy time during St Patricks weekend, the service was quick and I was able to find seating. Maybe because it was my first real meal of the day and it was already evening, but the burger was cooked to perfection in my opinion. It was slightly pinkish in the middle and was not dry at all. The vegetables were also crisp and fresh. For drinks, I got their cookies and cream milkshake and it was thick and creamy. Overall, I understand the Shake Shack hype. Now that I tried the east coast rep for fast food burgers, I cant wait to try In n Out next! read more

Shake Shack River North - Shackburger and cookies and cream milkshake - Burgers Near Me - Chicago, Illinois

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Food most of the time comes out fresh and good. biggest issue is the staff, my order was ready and yet none of the 4 employees that were standing around asked if i needed help or if i was waiting for an order. they kept talking amongst themselves in a circle while my food was getting cold. read more

Shake Shack has the speed and convenience of fast food, with the taste of a more elevated burger and fries. Enjoyed their new truffle burger as well as their hot dog and fries. Parking is a hassle but otherwise a great stop for lunch! read more

Have stopped here many times over the years! Place is always packed, great location. Service is fast, I highly suggest you order at the kiosk. Food is always fresh. Place is pretty clean, I'm shocked it's as clean as it is as they're always busy! Mixed personalities. But for the most part they're nice and pleasant. read more

Shake Shack River North - Spicy Cheese Fries with Ranch, Cheeseburger's and OREO Cookie Funnel Cake Shake - Burgers Near Me - Chicago, Illinois

food was COLD and incredibly OVERPRICED. Menu customization only allows you to add items, not remove them! That's insane. The bottom line is that they have no burger options available without cheese. The ambience of this location is cold and unwelcoming, with harsh lighting and metal windows -- it feels like dining in outer space. Service was not friendly. Cannot recommend. I don't understand the reason for the positive hype which is totally unjustified. read more

I'm impressed by the quality of food compared to the service and cleanliness. The staff were very rude and not excited to be there. It was an inconvenience to even get ketchup. The food was still consistent to the other locations I've been too. Overall, I'm not coming back. Too rude of staff to even feel welcomed. read more

Shake Shack River North - Peach milk shake - Burgers Near Me - Chicago, Illinois

I have only been to Shake Shack in an airport, and the real thing is far better! First, they were fast. It was really busy, and we still only waited maybe 12 or 15 minutes. Second, I had never had a fried (and cheese-stuffed) portobello burger before, and it was fantastic. Third, the fries were perfectly cooked and came with a little fry fork. Finally, it was a pleasant and clean place to eat late at night when most everything else was closed. I'll probably never again write a review like this of a fast food chain, so thanks! read more

Shake Shack River North - Peach tea, fries, a beef burger, and a crispy-fried portobello burger - Burgers Near Me - Chicago, Illinois

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Usually takes a while at this shake shack location and not much seating. But the food is consistently good.

Coming from NYC, Shake Shack is a common fast food spot for us, but we stopped here for a snack since my kid loves their hot dogs. It was very crowded and busy, not surprising given its location right off Michigan Avenue, but we did manage to get a table fairly quickly. The food was about the same as every other Shake Shack and exactly what we expected. I think if you're visiting Chicago, there are more interesting places in this area to eat, but if you've never been to Shake Shack or if you have a little one wanting a familiar snack, it works. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

This Shake Shack is in the heart of Chicago and had a large modern dining area. Food Quality: 4/5 The double Avocado Bacon Burger was about what you would expect. The cheese was melted, and the char on the burger was nice. The fries were pretty average and the cheese sauce was good but could have benefited from being warmer. Atmosphere: 5/5 Very modern interior. Service: 3/5 The order taker wasn't particularly friendly. Not rude, but very transactional. It took while to get the order, but there was a decent number of people in the kitchen working hard. I didn't see any crew member come into the dining room during my visit. This is the type of place that makes me question the "tip" button on the credit card reader. I filled my drink, I cleaned up my table when I was done. I should have tipped myself.lol Value: 2/5 I spent $20.43 for a burger and fries. It was good but definitely Shake Shack/Chicago prices for what you get. I think they forgot the 2nd patty for my burger, which I should have brought to the managers attention, but I was in a hurry and just ate it. Overall: 3/5 It was good but not worth $20.43. The burger tasted fine but I wasn't full when I left. There are lots of options in this area, so I would go somewhere else next time. read more

Shake Shack River North - Interior - Burgers Near Me - Chicago, Illinois

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This place was ok for a quick bite. I would rate it 3.5 if I could. It was crowed half of the placed was blocked off. You can order at a kiosk or counter. The fries? No. They were basic crinkle fries with no seasoning for $4.49 we should have left them off. The chicken sandwich had a nice crisp to it decent taste. I wish they had something other than the mayo type sauce to offer it was 8.99. The hamburger? I didn't taste it, but the hubs said it was a decent burger for $7.79. You get refills on your drink and there is a water station in the sitting area. Fried pickles were good. Milkshakes are were things got really disappointing. The Oreo milkshake & the black 7 white just had no flavor! The Oreo was like drinking cookies, couldn't taste the ice cream at all. The black & white all I could taste was the chocolate. Would we go back? Sure. It was a decent place while doing tourist things. If you are a person who needs huge sandwiches this may not be your spot but for a bite to keep you going it may work. read more

This was by far the worst experience I've ever had with a restaurant. Order Uber Eats and I get a driver that brings in literally half my order. Meanwhile he's using Google translate to communicate and can't understand that I'm missing half the order. Ordered 2 burgers, a hot dog, fries, pickles, 2 shakes, and a lemonade. Right away I notice that the driver doesn't have the drinks and try to explain that. Then get back up to the room and notice the fried pickles aren't in the bag either, along with the cheese sauce. Tried calling the restaurant to see if they had the food and drinks, and of course no one answers. Overall a shitty end to the night when we were looking forward to a nice meal and shakes. Would not recommend this place to anybody! read more

Well, first off I came here cause I read on Google news today that Shake shack has the best fast food hotdog. I couldn't agree more! Having it cooked on the flat top as opposed to boiled was amazing! In addition to that, my order was taken by Cleavron ( or something like that, elder gentleman like me)and he was very fun! Tamari brought me my food and went out of her way to get extra stuff for me as well. Love the people! read more

Food was okay today - not happy when I paid over $40 for two burgers The avocado in my burger was a 1/2 slice semi hard and not fully ripe. I tipped as I always do when I ordered picked my number and sat. They just called out the number so they wouldn't have to walk it over, mind you today was a slow day i believe I was 1 of about 3-5 tables eating there. Then next two orders were walked over and given to the clients as were they were seated. Horrible service from lazy people who just could care less about their customer service. I had time today hits my review, wish i would have complained and gotten my refund on the tip and given back the avocado. Lazy lazy lazy read more

Chicago's first Shake Shack continues to be its worst for me. I ordered on the tablet, which asked me if I wanted to eat in or take out. I wanted to eat in, and I grabbed a table number thinking someone would bring the food to me, which was not the case. I then got a text message stating I would get another text message when my food was ready. I'm glad I didn't wait for that second text, because it never came. When my food was ready, an employee plopped the bag down on the counter and called my name. And that's fine, I really didn't mind getting up to grab it, but the actual service was so different from the expectation set at the kiosk, that I was disappointed. Oh, and even though I had asked to dine in, my food came in a bag to go. Other people who came after got their food on a tray, so I guess I'm just lucky. I decided to try the Korean chicken sandwich they have special at the moment, with a side of the cheese fries. Though the food was ready very quickly (probably a bad sign if I'm being honest), it came to me lukewarm at best. The fries were fine, they still had crisp despite not being piping hot, but the cheese sauce was starting to clump. The chicken sandwich was borderline cold, and dry to boot. The flavors were good, but I regretted the whole meal because who wants to eat a cold fried chicken sandwich? The restaurant was also dirty. Abandoned table numbers scattered around, napkins on the floor, questionably clean tables, ketchup smeared on a trash can. The water dispenser seemed to be missing its handle. If you're craving Shake Shack downtown, you'd be much better off going to the location in the CAA Hotel. read more

Natajia was amazing. Best service at any shake shack I ever been. Anytime here ask for her she will give you the best service

I have yet to get a burger here. Another shake and another check mark. I really like their shakes and it's worth the stop if you're looking for a sweet treat. read more

I ordered through Uber Eats to be delivered across the street at the Marriott. Not sure if was just late to deliver, but by the time it arrived, my fries were so soggy. The patty was also so salty. I was excited for Shake Shack since I had a great meal in Vegas a few years ago. This time it didn't hit the spot. read more

Shake Shack River North - Lettuce burger - Burgers Near Me - Chicago, Illinois

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So this place was a pleasant surprise with my favorite guy! I had been once and he had never been. Quick lunch on the run on a conference break in the Windy City. Service was super fast and the burgers were super tasty! Can't wait to go back again when we have more time!! read more

Shake Shack River North - a counter with a wooden top - Burgers Near Me - Chicago, Illinois

Ordered for delivery. Showed up and was told that someone 'stole' my order. Was told that I needed to cancel, then re-order. Great customer service (eyes rolling). AVOID! read more

Sorry, guys. You just didn't make much of an impression on me or my beautiful wife. Restaurant was not clean. Employees were inattentive. Food was far from great and the whole place screamed shady. This location was more like a ghetto teen hangout run by unattended teenage boys and girls. You're lucky you got two stars. One was for pity the other for hope and encouragement. Good luck with that. PEACE! read more

Did not physically dined inside but ordered on-line while my colleagues & i were quickly dropping off our luggages and checked in. I thought we would have to wait but it was ready in minutes! Food was awesome as always and the location is perfect. You can't miss it. read more

The food was good, I enjoyed a cheeseburger and fries. The service was great the man that served me took my order and kept it simple food was correct and they got it to us very fast. The building is nice it has TVs and nice tables. It was very comfy. It was a nice brunch. read more