Fresh food, helpful staff, quick service all call for a good dining experience. This location has a section where you order off a tablet, so if you are torn between an online order or in person just know you'll be manually entering it at the location. I had read on a google review that they had spicy seasoning for the French fries, but they do not. The fries are hot and crispy though soo they are still delicious! We ordered the double shackburger, Oreo shake, vanilla shake, and fries. All items were delicious, will definitely be back! read more

Shake Shack River North - Oreo shake and regular Fries - Burgers Near Me - Chicago, Illinois

I got off a late night train ride made it to my hotel and found this Gem! The manager was present and a nice laugh in the crowd. My chicken bites crunched even after walking to a near by store and getting back to the hotel! Only down fall is the fries, I ate a handful for $5.... A 1/2 portion option would be great! read more

Fast order for burgers, fries and shakes with reasonable prices. Just the tables and chairs are not clean. If they can improve that will be great. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

Stopped with my son for an early lunch. Service was fast and food was good. I had the veggie burger and was pleasantly surprised how good it was! Shakes were good. Restaurant was clean and looks like all other Shake Shacks. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

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We needed to fit in a quick meal late in the morning before heading to O'Hare, but most of the brunch places already had a long wait, so we decided to stop by Shake Shack. Definitely a deluxe option in the fast food world, and it's remarkable how consistent the quality is across the states (at least the ones I've been to). Crispy and well-seasoned crinkle cut fries, crispy smashed patty with melted cheese blanketed over it, and creamy vanilla milkshake to wash it all down. Never disappoints! read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

I'm not a big burger girl but I wanted something quick and not too fast food like so I stopped in ordered the spicy bacon burger fries and a drink... my whole meal came up to $19. Was it $19 worthy ummm not sure but it was good. Service was quick. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

If only I could give this spot the zero stars it deserves ...This place is trash...Bad customer service, terrible overpriced food even the shakes are bad. 3 burgers costing 30 bucks and almost the size of White Castle hamburgers...lol If the burgers were somewhat good maybe this wouldn't be so bad but these were the most overly salty burgers I've ever tasted...And I've tried the shake shack near cubs park and they were terribly salty there as well...What gives? Overall literally any burger is better than shack shake...McDonald's,Wendy's,Burger King,Five Guys,White Castle,Culver's,Epic,etc,etc...Even the burgers at 7/Eleven that sit under heat lamp in tinfoil is better...Seriously. Avoid at all cost. read more

Being in the states for vacation I just had to try shake shack as it doesn't exist in Canada. I got the shack burger as well as the chicken burger with some cheese fries. I can definitely see what the hype is all about as both the burgers are really good! The cheese fries was also decent! I wish I had tried their milk shake but was too full for it at that point. The price is quite expensive for a small burger but nevertheless I would definitely go back if I'm in the states again. I wish they would come to Canada tho!! read more

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Good as a fast food option, but a little too pricey. There are many more burger options in Chicago. I've been to this location 3 times and the service/food has gotten better. There is usually a long line to order (you can do so either at the counter or on their new kiosks). To avoid the line, we ordered on the Shake Shack app. Shack Burger: Can be ordered as a single or double, and the "Shack Sauce" is very good. This is my go-to order. Shack Stack: A combination of a cheeseburger and their 'Shroom burger. The veggie portion is a breaded patty made with mushroom and cheese. Personally, the cheese was overwhelming. Shake: We ordered the cookie and cream shake to share. It was good at first but gets to be too sweet. Overall, I suggest trying Shake Shack in New York but go somewhere else for a burger in Chicago. read more

Shake Shack River North - Shack Burger, fries, and cookies & cream shake - Burgers Near Me - Chicago, Illinois

Had the Double Cheeseburger and fries. Fries were alright - Not the best not the worst. 6.7/10 Double Cheeseburger - Seemed like it was very fresh. Burger as a whole was really good. Did not seem like a "fast food" burger. 8.7/10 read more

Prior to even getting my food I was impressed at group of young people who were well organized and on top of things at this establishment. Usually when I go to fast food establishments late the service isn't the best. They all took their jobs seriously, I was impressed and felt like a proud auntie.lol There was a hiccup with our order so we ended up with a shake we didn't order and ironically it was better than the one we asked for. The chocolate shake tasted like a dark chocolate shake and not milk chocolate, not what we expected lol but the chocolate and vanilla mix was much better. read more

4 stars only because of customer service. Food wise was delicious! So much better in Chicago then it is at the places I've eaten in Southern California when compared to the Thousand Oaks location or Woodland Hills. Burger and chicken bites were so fresh and so hot and flavorful! Cheese fries were actually very good! Vs the ones we've had elsewhere. Idk if it was because it was so packed and busy that they did the damn thing in the kitchen, but whatever it was the wait wasn't bad considering how busy. Burger melted in your mouth and chicken was crispy on outside and very juice on inside. We didn't think anything of it considering we've had shake shack before but this location hands down delicious !! Customer service could be a bit more polite. I understand how busy and one cashier kept asking the cashier helping me for help which was FINE as I even told her it's ok when she apologized but damn 4-5 times being interrupted and having to wait. It's fine no worries, but at the end the cashier went from not really paying attention since she kept being distracted to the moment the tip option came up, she loudly said "before you confirm don't forget there's a tip option for you to do" with all due respect, I respect that and they are well deserving of tips but this particular moment of me ordering and being interrupted a handful of times and not really being paid attention too because every 2 seconds she's talking to the other cashier, its funny moment the tip part she tells the other cashier to hold on because she's helping me. She didn't mind helping her 5 times prior. Anyways great food, customer service could be a bit better. read more

I door dashed and shake shack is just shake shack, it's not amazing it not horrible it just shake shack. The sandwich was good and the shake was good as-well. I have no complaints . Food was cooked properly and service was quick. I never have been to the actual store, but I could imagine it being like a typical shake shack. So I can't really comment on the ambiance. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

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Heard a lot about this franchise but until now haven't tried it. Boy I was pleasantly surprised. Burgers were great. Service was good, plenty of seating. Would repeat. read more

More like Stank Shack. Screw this place. They let us in the door- We were walking over toilet paper all over the floor and they made us order at a kiosk. Then after we did that said "oh we are closed". Managed by a fucking moron. read more

Always a great time at shake shock, and always recommend the mushroom burger. Will be back for the shack stack.

i've been to shake shack in new york, colorado, atlanta, palo alto etc. but was extremely disappointed in this location and would like to speak with the manager to get a refund for my order. first of all, all we ordered was two single scoop frozen custards. all it takes is for the employee to press the button and put it in a cup but it took over 20 minutes. by the time we received our order, our custard was melted. the cup was also barely filled. the most disappointing part was not just the melted frozen custard, but the fact that the employee brought over our custards by picking up the cups with her fingers INSIDE the holes of our cups...i feel like that is extremely unhygienic especially during a pandemic. employees were also wearing masks under their notes and shouting so. so we ended up with two melted frozen yogurts that were $4+ each..i was able to eat like 20% of the actual cup. i would appreciate it if i could get in touch with the manager for this location for a refund. thank you read more

Shake Shack River North - vanilla frozen custard chocolate frozen custard all melted - Burgers Near Me - Chicago, Illinois

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Solid for fast food. To be fair I was starving!! Quick service and you can pay with cash at the register and also use the machines they have by the windows for credit and debit! I quite enjoyed those fries -real straight forward and decently crispy According to my vegetarian friends, the portobello mushroom burger was real good and had nice melty cheese. see messy pic! I got my burger with bacon! read more

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Now they have stepped down from my original review. How nice of Jake S to reach out to try and "make it right". However no response from him with giving my details. I have been visiting Chicago for a week now, our contact together was on day one. I'm leaving in another day and no opportunity to try shake shack again and see if it would be a better experience. I'd recommend Jake S, don't reach out on reviews if you indeed aren't going to reply. Nice try on making you and the Company to look better read more

Online states open until midnight. Door locked at 11:55. We just wanted to order and go back to our hotel. Be open the hours you are stayed open please and people wouldn't make the trip to your location to get food and be disappointed. Either say you are only open until 11:45 or be actually open taking orders until your stayed close time. read more

It was not that good, I tried the new burger and I didn't like it, This place can also get very crowded though.

My first shake shack experience, and I was thinking it was a different chain. I ordered a bacon cheeseburger, fries, and a vanilla shake. The burger was fine - but on the salty side. The fries were crinkle cut - not my favorites, but they were good dipped in ketchup. The shake was tasty. I had a better burger the next day, which made this one stand out as not as good.... read more

The cheese fries here are to die for, honestly. The burger itself was a great start to the day as well. The food came out in less than 10 min and the vibe was great. Would recommend if your in Chicago! read more

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I get the Shakes when I go to Shake Shack. Not because I crave it. Because I crave running away from it - fast. And I usually do. Unless I'm with a girl that is ridic cute and ridic wants to come here and find out how ridic bad they are. And such was the case here. When Shake Shack was only in New York City and only had a couple of locations I remember telling all those starry-eyed tourists and Yelpists that have absolutely no taste in food whatsoever and have no idea what a good burger is or what good food is in general... that this was some of the worst fast-food they could get. Twice as expensive as McDonald's and with a whole bunch of word of mouth it kind of got this legendary reputation despite being absolute crap. At least In N Out is fairly good and Whataburger is semi-decent and Cook-Out in the Carolinas is very excellent. This on the other hand? It makes Five Guys look like the best burger you've ever had and they don't even make good burgers there. I can't decide between a Wendy's burger or this burger, as in, decide which is worse - but they're two of the worst that you can get. Now that it has expanded to Chicago (and everywhere else) and people all over the country are starting to see what I saw a long time ago, I feel vindicated, but also sad. See what you ask? See that this is absolutely sh** food, for very high prices, that has somehow become famous and massively expanded all over the country for serving absolute dogsh** as burgers. Of course my friend (with benefits) wanted to try one because she never had before - she's from the Midwest but rarely comes to CHI and doesn't drive. So we went in here and she paid way too much and ended up actually giving me some of her food which confirmed what I already thought - which is that it is lukewarm and absolute crap. read more

Shake Shack River North - I can't shake the feeling that this place sucks - Burgers Near Me - Chicago, Illinois

When I went to Shake Shack i got the bacon cheese fries , chicken bites, and as a drink a OREO cookie funnel cake shake. Idk about the service we ordered off a kiosk and went to our table and then got our food. I personally loved it but everyone will have a different opinion on it. read more

Shake Shack River North - I got the Bacon Cheese Fries, OREO Cookie Funnel Cake Shake, and Chicken Bites. - Burgers Near Me - Chicago, Illinois

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Came here after dinner as my kids (16 and 11) wanted a shake. They ordered a cookie and cream shake and a chocolate shake. You know they were good as the kids were silent. It was busy and it took 10-12 min for the shakes to come out, but it was worth it. Go! read more

I had stopped into this restaurant late in the day (about 3:40pm) and I was totally disguised what kind of service that I was about to receive. Since no one was in line, I was able to walk right up to the "order counter." Guess what? No one there to take my order. I kept looking around for assistance. I was watching one young man standing near the fryer talking to another person. I noticed there were about 3 - 4 people standing back the the back office (I assume). One young lady was eating something out of container and using a spoon. And still no one was able to take my order. Then I saw a woman running from the back area chewing (mouth open) and asked if I was ready. I asked, "are you?" as she is still chewing. I was to disguised that she was chewing food and I'm sure she hadn't washed her hands (assumed). She replied "Yes" and still chewing her food. I asked to speak to the manager on duty. Bob, manager on duty, came to the front as requested. I had told him about my experience. He did agree this should not have happened and tried to offer me a comp. meal. At that time, I was totally disgusted. I definitely will not be back!! To many other restaurants in the area. read more

Anywhere there's a Shake Shack, I'm gonna give it a go. That's the NY in me. This restaurant has friendly staff from ordering to finishing. It was fairly busy for lunchtime and it was clean as well. The only downside is that they do not sell tshirts anymore but otherwise the food is consistently fresh. read more

Shake Shack River North - Shack burger with cheese, fries and a chocolate brownie shack attack (concrete) - Burgers Near Me - Chicago, Illinois

Convenient location. Good prices. Several good menu options (but not too many to be annoying!). Self order stations. Texts when orders are ready. Covid-friendly. Lots of seating (we did take out). Quick service for the volume of customers. Perfectly cooked burgers- made to order. Great crinkle fries! Sparkling water option. Shake Shack is awesome. Worth visiting if you haven't been or just want a good burger. read more

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Shake Shack will forever be 5 stars, wherever I end up in the US. This visit was particularly memorable because of the black sesame milkshake (biggest fan of black sesame in general). I'd always go for a shackburger, cheese fries and the featured lemonade, but going in groups you can pretty much try other items as well and share. Not much of lineup when we went (Friday around 5pm) so we got served just after one customer. Seats were available and not crowded. Waiting for the day Shake Shack comes to Canada. read more

Shake Shack River North - Burgers Near Me - Chicago, Illinois

I was surprised and disappointed with this experience. Shake Shack has been around for a while now so I am surprised by their inefficiency. We stopped in thinking it would be a quick transaction. Boy were we wrong! First off, you order via a kiosk. The humans there will take your order if you're paying with cash. Don't make the mistake I made. I did not enter my phone # or email. Apparently, you need to do that to get an update on your order. I was thinking McDonalds speed and that was a mistake. We ordered a cheeseburger, cheese fries and a drink. 45 minutes later we got our order. Crazy!! I feel bad for the staff. Everyone seems like they do not enjoy their job at all. I don't know what the deal is here but if you decide to order, be prepared to wait a looong time. read more

My kids enjoyed their milkshakes. That's the only thing positive I can say. For a place that promises a better burger than the traditional fast food joint, it was awful. And I'm not surprised. As I watched them, they weren't cleaning the griddle and every burger had to be surgically removed with the spatula so every burger was badly overcooked and absorbed all the extra oil and food particles on the griddle. It would have been nice if someone was coming through cleaning off the tables. I've been to shake shack in other cities a few times and don't get the hubbub but this was by far the worst experience I've ever had. read more

Went in and didn't wait long for the worker to our drink order. The service was okay and the the order was filled fast. The place was clean and taken care of as far as I could see. As for the drinks, eh okay! Nothing amazing, but nothing horrible. An okay first experiment at a shake shack. read more

Fast food that is especially tasty after a night of heavy drinking or just when the munchies kick in.

Unique was awesome !!! Food was good as always. Highly recommend I asked for more condiments and she delivered. I appreciate real customer service read more

My compliments to thr management. Every single staff member was above and beyond courteous, kind and patient. Burger was fine. read more

When I heard that Shake Shack was introducing a Korean Fried Chicken sandwich, I was certainly skeptical. How could a fast casual restaurant that specializes in burgers even make something remotely legit? Well I've finally tried it and while it's not the best Korean fried chicken ever, it definitely nails the flavor profile. The texture is what you would expect from Korean-Style fried chicken, extra crunchy on the outside and juicy on the inside. If you're interested, I'd give it a shot. I probably won't order it again since my go-to will still always be the Shack Stack, but if you're craving Korean fried chicken and can't find any other place, the Shake Shack inspired version will fulfill your craving read more

Shake Shack River North - Korean-Style Fried Chick'n // Spicy-sweet crispy chicken breast, white kimchi slaw, toasted sesame seeds - Burgers Near Me - Chicago, Illinois

Premium fast food, so expect slightly higher quality food and prices. They also pride themselves on being a "non chain", so some menu items found at locations in Chicago are unique and can't be found elsewhere. For example, they partner with a lot of well known local businesses for ingredients. I also appreciate the variety of menu items since I don't eat beef. I've tried the publican pork sausage, shroom burger, and chick'n shack (with crinkle cut fries of course) and they're all solid. Service was fast and friendly, plus the space was clean and lively which made for a great casual meal with friends. read more

Shake Shack River North - Wall menu - Burgers Near Me - Chicago, Illinois

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I wish, I oder more hamburger from this place or I should add more patties..... Well.. I want to go back and get some more food but I will wait till tomorrow. You can choose online order pick up , cash only and credit card to order food from this place. It's very smart, time efficient and convenient way to order food. read more

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6 minutes ago This was the BEST SHAKE SHAKE EVER ON OHIO ST. The staff was so AMAZING! They were fast, very attentive to all our needs. The cook came out and asked if we needed anything and the MANAGERS WERE OMG SO SWEET and HOSPITABLE. I will recommend this place to EVERYONE! They got all 24 of us in & out A few of us are missing in the photo. read more

Shake Shack River North - Some of your satisfied customers - Burgers Near Me - Chicago, Illinois