I can +1 the negative comments I am reading here. And yes they would say "The online negative reviews are just the domestic moves - our international shipping is fine". But my international move with Johnson was an extremely miserable one where I check in with them on status quo few days before my ETA date, and find out that they'd forgotten about it and it was still at the origin. Also, their read on the shipment load was way off, and I ended up spending a lot more than what I was originally quoted for. Yes it is hard to get an accurate read on shipment load - but if they'd been in business for so long, they should be ashamed for getting it wrong by more than 50%. read more

Johnson Storage was the local (Colorado) agent for my move from Colorado to San Francisco. Everything went smoothly. Troy in sales answered my questions, and moved my pick-up date back one week when I needed him to do that. The movers, Giovanni and Martin were on time, friendly, and efficient. Connie, the coordinator, kept me informed, and help smooth over some bumps, regarding parking, on the delivery end. Everything arrived within the window and in one piece, even though my things needed to be containerized due to the smaller quantity of items. read more

Absolutely the worst experience I have ever had in moving, which I have done on 6 occasions. We are still waiting for our belongings and I don't think we'll ever get it. Even though they picked-up over a month ago. Do not use these people. They will not call us back, do not respond to emails, and they are as inconsiderate as a company can be. They do not care about you. We have paid in full so what do they care? Disgusting! read more

This is a terrible company. Do NOT use them. They have poor communication, don't return your calls for days. We moved from Dallas to Phoenix. We were given a time frame of 10-14 days delivery after they picked up our stuff. We are now 18 days out and told it may take another 10 days to deliver. It's absolutely ridiculous. They offer no compensation. We are extremely frustrated and can't even get in touch with someone who can help us. read more

Do not use this company! The largest cluster f**k you can imagine. Absolutely no communication, no one answer phone, no one returns phone calls. They could care less. read more

I read all the reviews below but i can only speak to my personal experience. We moved from ABQ to Santa Fe with a 10 month storage in between. Tom R. was our representative. He helped us through both moves. During the first move Tom brought us boxes and was in constant contact. The office called the day before to make sure we were ready. The move down stairs was quick and efficient. The crew was friendly, helpful and efficient. It could not have gone smoother. Fast forward 10 months and we are moving out of the storage and into a new home. Again, everything went exceptionally smooth. New crew--awesome. Worked their butts off and were the best. No nicks on walls or doors. No trash. I could not be happier. But now Tom will come and get the boxes we unpacked and delivers them to another customer! I love to recycle as much as we can. So much trash when you move. Their customer service was great. But the best part is that after opening almost all the boxes there is not one glass cracked, plate chipped--NADA! Not a single complaint from us. Would recommend and would use again. read more

I used this company to move across sees. Yes they did good at first and told me everything I wanted to hear. When it came time, they have overcharged us (drastically without good cause or explanation) avoid any questions about money, do not honor anything they say (get it in very specific writing) and lastly ripped ya off once more with destiny to on charges. Please please please do NOT use this company. It has been a complete nightmare with almost one of everything of complaints from other. Change of delivery date last minute, not supplying timely documentation to customs the list goes on and on. And they will tell you anything until they get your stuff on board and then all terms and conditions change. Invoices (add at least half of not close to double. Can't imagine I'm the only one) will threaten to not give you your stuff and avoid any responsibility for their legal and contractual agreements. Find another way. You won't know how thankful you will be. read more

Recently Johnson moved us to another local location. They did the "big stuff" and those things were awkward and really heavy. Two movers were sent and arrived on time with good attitudes. They wrapped everything up and into truck. The delivery really amazed me. Hard for me not to watch and see how they maneuvered around corners, over railings and down in the basement. Before I knew it beds were put together, slate for pool table moved and everything else put in place. Would definitely use them again for myself and refer to others. read more

Hi everyone. There was a time when I would have given Johnson Storage a 5-Star. I became a customer in 2007, when we moved to San Diego, CA. I had a few expensive items that I needed to store in a good storage, because I knew it would be there for a while. When I first stored my items, we stored them at Public Storage and Public Storage, moved or the location went out of business. I got a phone call from public storage asking if I would like to transfer my merchandise to Johnson Storage. It wasn't far from my home so I said, 'why not". It has been approximately 10-1/2 years since my merchandise was transferred to Johnson Storage. I have been a faithful customer and never missed a monthly payment. Well, on September 25th, I called Johnson Storage and request that they deliver my pod to my home address because I was getting ready to move to Las Vegas and I didn't want to leave my merchandise in San Diego, CA. We made arrangements for my pod to be delivered on the 25th of September at approximately 9-12:00. No delivery show up that day. Around 2:00 pm, we were still packing, I decided to call to inquire why no one had delivered my merchandise. No one appeared to know what I was talking about. After being shuffled around several times, finally a representative informed me that they could not find my merchandise. After getting clarity that the account was in my husband's name, they said they thought they had found it, but the pod they found belonged to someone else. I later got a call stating that they had found my pod, under my husband's name, however, I could no longer wait for them because we had finished packing and on the road to Vegas. The warehouse person told me that he had spoke to his boss and they would be dropping my pod off to my Vegas home on the 27th of September. Did I get it on the 27th? No I did not, not even a courtesy call of any explanation. Instead I ended up calling them two days latter, and again I was told they did not find my pod. This went on back and forth for several weeks.Between September 28-October 30 I got the on and off message "we have found your merchandise, or "we haven't found it yet, but we are tearing down the warehouse this weekend to locate your storage. To top that off, on October 30, they had the audacity to debit my account for payment, which I am still disputing. Ms. Jenni, head of their accounting department seems to be the only person that can handle the matter of reimbursing my money back to my account, but that hasn't happened. Ms. Jenni, I left several messages for and never once has she given me a call at any time. Ms. Sharon, I spoke to all the time, the only person that would talk to me about this entire matter. She assured me that Ms. Jenni would credit my account back. I had to call again today and still no one is available to correct any on my issues. The lastest new now is that they are going to be delivering my merchandise today or tomorrow. I don't really have any confidence in that, but we will see. I am currently waiting for a call from someone at the Corporate office, because I am sure they would like to know just how business is being run in San Diego. This is the worst experience I could encounter at this time in my life. I have a sick husband, I need to take care of and not to mention all the things I have to do after the move, documents, car, doctor's, etc., and I have to be stressed out with people who do wrong and treat you like it does not matter to them at all. The most pathetic of this situation, while encountering all this stress, one of the representatives had the nerve to tell me that they lost 3 other customers merchandise that came from Public Storage. Did she think that was comforting news to me or anyone for that matter? I have already contacted any attorney, just in case today or tomorrow does not turn out as expected. I don't like writing bad reviews on anyone, but this one I just simply cannot let go. People need to know just how much this company cares about their customers. They've been collecting my money faithfully every month with no care as to whether my merchandise was in their warehouse or not. I will be posting this on every social media I can and will have my friends and family post it as well. read more

Do not use! They outsource their move to other companies and do not back you as a customer when they damage property, they broke several items and didn't seem to care. Also they "lost" our video game system and satellite receiver access card together valued at $500 but refuse to compensate us for it saying that because we didn't know which box it was supposed to be in then they could not compensate us for it. Claims department never answers phone calls or e-mail. Managers are no help either they just say they will transfer you. They only sent one guy to pack a 1800 sq/ft house who didn't finish until the next day when they were supposed to be loading the truck. Asked for more people to be sent over to help pack but never saw anyone else. Upon delivery they did not explain the paperwork to my wife and were rude. They destroyed my brand new hardwood floors but still refuse to pay for the damage because we didn't write it on our paperwork, but we couldn't have known the floors were damaged because they were filled with boxes! Will never use a United affiliated company again. Go with Allied they are a much better ran company who actually cares. read more

I have moved many times and this was the first time is was a pleasant experience. Scott and Mike the main movers were extremely skilled at packing as well has providing levity and making sure all ran smoothly. Belinda and Victoria called at least twice daily to make sure we were happy and all was going well. I will not use anyone else again if I ever have to move. read more

I can't say enough positive about Sonny, Connie and John at Johnson Moving and Storage. From start to finish they communicated frequently and never left us wondering about next steps. We have had many moves over the years but nine as positive as with this team. read more

I recently moved from Colorado to Ohio. This company was great to work with. The estimator Paige was pleasant, professional and accurate. My contact Amanda G kept in touch with me on a timely basis. The three guys they sent to my house to pack up everything were pleasant and hard working. On the Cleveland end everything was delivered the day promised. Nothing broken or lost and the final bill was exactly the same as the estimate. When I move back to Colorado, I am using them again. I was extremely satisfied with the service. read more

We were recommend to use this company and we are glad we did! Their service was tops starting with our moving rep who arrived on time, went through each room with us as we decided what they would move and printed it out for us right then. My phone calls were were returned within the hour and questions answered with a friendly voice. Our packers (who did the move as well since it was across town) were GREAT. We can't say enough good about them. They were on time , professional , worked hard (our furniture is very heavy) and never complained. It was quite a long day for them but never once did they complain. We would totally recommend them and would use them again should the need arise. read more

I moved from Aurora, CO to a small town in northern Idaho inthe middle of June 2013. I had worked with my sales person for almost two years before the move. My husband and I got estimates from several companies. Johnson was not the cheapest or the most expensive. I chose them because they had been in business in Denver for over 100 years and must be doing something right. In the mean time, my husband died of lung cancer therefore I was now moving alone to Idaho. Because I was told that "it would be easier" I paid them upfront( the full price)...NEVER DO THAT! THIS WAS A MOVE FROM HELL! First of all it was a lot more expensive than I had Expected! I had 2 packers come the day before the truck would be there. A prescription of Percocet was missing after the packers left..I informed the people at Johnson Moving and of course they said that I had misplaced it . Gone never to be seen again! The day of the move the driver was on time..that is all I can say that is Good. 5/6 people taking my things out of the house and into the truck..NO ORDER.. Everything was not inventoried...garbage was packed. My instructions were not Followed. My stuff arrived on the appointed day at the correct spot. That is the only good thing. All my belongings were "dropped off" at my new house..I choose those words carefully. There was no order...stuff was piled to the ceiling in my garage and shed..I could not enter the garage or the shed..parts for one of my beds were in the shed..etc. Things were lost, damaged and stolen. At my insistence they hired 3 men from mayflower to organize my belongings..it took them 4 1/2 hrs for them to organize the mess that was in my garage and shed. called left messages, waited.. I had to get ugly and threaten to notify the local news...I finally got the claims process Started and am being told that because repairing the doors on my refrigerator will cost Too much to repair they are going to pay me for the refrigerator but it is half of it's Prorated value not replacement cost...which is what I was told when purchasing insurance for the move. I had 10 items lost or damaged. I am still in the process of filling my claim....I am waiting for Johnson Moving and Storage to get in touch With me about my claim..... I am not going to hold my breath. Moving is bad enough Even if all goes well...this move was just WRONG at every level! ####DO NOT USE,THIS MOVING COMPANY! ########## Unless you love to be overcharged, hassled, and ignored when there is a problem. Johnson's motto is "delivering integrity, professionalism, and total satisfaction" I didn't get even one of those things...they sound good but do not deliver anything they promise. Keep on looking for another company... read more

Amazing moving company! Belinda, Victoria, Harley and Chas were great to work with they organized a move from California to Colorado in less than 2 weeks. They were on time, professional and very careful. Nothing damaged. I highly recommend this company and this team! read more

We moved from Aurora, Co to Litchfield Pk., Arizona. We utilized the Colorado Springs Branch of United and couldn't have been any happier with how everything went. From the salesperson Victoria to the coordinator Belinda and the Driver Michael Angelo to his crew working with him it was a great experience. The movers were here when they said they would be, and they were all very courteous and friendly. The coordinator Belinda continuously called and made sure everything was going good and asked if we had any questions. We could not have been any happier with the way the move turned out. read more

I'm quite pleased with the personal attention I received from every level of the organization. From the initial inventory/estimate through the loading, wrapping, care-taking from the crew. I would highly recommend Ken Schappert, Belinda Mikultski, and the crew including Jarrod, Kevin, Ben, and Manea. read more

ABSOLUTELY TERRIBLE!!!!! we moved from Colorado to California and they only sent half of our shipment. When we called about the other half everyone had the "not my problem" mentality and kept transferring my calls. We were told several different arrival dates/times. They picked up our shipment OVER a MONTH ago and we still do not have it. It took them a week and a half to just locate the rest of our items in their warehouse. I was told it was it was to be delivered and it still has yet to show up. The people who I have worked with simply do not care and are there to pick up a paycheck. We paid $8,000 for a service that has yet to be provided. We have held up our end of the signed contract and I can promise you if we didn't they would be all over it. I ABSOLUTELY DO NOT RECOMMEND THEM. read more

Our move couldn't have been easier or more professional. They kept in touch with us for weeks before the move so we'd know what and how to pack, what they'd do for us, and how much everything would cost. The movers were fantastic and the price was more than fair. We have used them in the past and will continue doing so in the future! read more

Our experience thus far has been outstanding! Troy Warren gave us a thorough estimate with extremely fair pricing for moving our home. Additionally, he arranged for movers to come out prior to our move to place some boxes from around the house in the garage, prior to move day. Luke and Dalton were those gentleman and they did an amazing job. They were professional, careful, and skilled and we've requested their team again for move day, through Joe, their dispatcher, another lovely gentleman. I have every confidence that our move will go smoothly and appreciate their expertise! read more

We have used Johnson Storage and Moving on two occasions. From planning to execution, they provided a professional, cost effective, efficient move with an emphasis on customer service. read more

To be fair, I never actually made it *TO* the move. The rep who was handling our case showed up exactly on time to give us his evaluation. This was one of the last times we heard from him. No one answered any of our calls or emails, and would take up to a week (!) to respond. They were also more expensive by several thousand dollars compared to their peers. Maybe you'll get someone more professional than we did. We just ran out of time on our move with the lack of response which turned out to be a blessing in disguise. read more

They will break (or lose) your stuff, fail to take any responsibility and generally make your move a terrible experience.

My move was fantastic. Victoria came to the house, inventoried the items and provided me with a fair quote. Then, on moving day, movers Jose Figueroa, Jose Gonzales and Geovanni Placias communicated their eta, arrived promptly and took great care with my furnishings. They exercised caution handling my treasures with care, which I really appreciated. They were courteous, professional and very respectful throughout the long, arduous day. As the day wore on, they remained cheerful and worked at the same quick pace - I could barely keep up with them as they efficiently moved through the process of loading my life's belongings into the truck. I would request these three young men on my next move as I'm certain that my next move will be with Johnson Storage & Moving. I've told all my friends, neighbors and family about my 'moving experience' which we all know can be stressful. Thank you all for a job well done! read more

the worst experience moving...ever! do not use johnson united!! i wish i had heeded the negative reviews on this company before using them. from the lack of someone coming to inspect our household goods for shipping overseas to europe, to the movers showing up shorthanded and with a truck clearly too small for our goods, to the need for the movers to remain on premises after our house sold, inconveniencing both us and the buyers(to say the very least), to the very unprofessional and rushed job the packers did, resulting in damage to many of our goods in transit, to the lack of information about shipping delays(they had our goods ready to go 5 weeks before they were actually shipped by sea!!)to international operations manager sam bassin's broken promises to assist us in our difficulties...you get the picture. i could go on and on. this company has been a complete joke to work with. read more

I moved from NC to CO with United Van Lines and was thrilled with my experience. When it was time for my next move (CO to WA) I had no doubt in my mind that United would again do a great job. I was wrong. Other than the visit from the estimator, it was awful. My move date was changed from the contract I had signed, and they attempted to change it again. Turns out when my household items were picked up they were loaded onto a truck with a driver not authorized to drive. There was zero communication from United about when my shipment would arrive until the day before they planned to deliver. However, the whole time United knew the truck hadn't even left Colorado. Although my shipment made it within the delivery window - their communication was absolutely abysmal. At no point did United apologize for their poor communication or the fact that my household goods were sitting in a semi-truck with a driver who couldn't travel. When it was time to make claims for damages caused by United - I had to place countless phone calls and send multiple emails to my claims coordinator. She never responded to me. When it was all said and done, United did pay for the repairs to my items - although it took them four months. They sent me a check, but would never speak to me on the phone or via email. If you have the option to move with somebody else, I urge you to do it. United may be a reputable company nationally, but moving with Johnson is not worth the stress. read more

n July 2016, I moved a household of belongings from Santa Fe, NM to Albany, NY. I stored them in a Johnson Moving and Storage facility in Santa Fe for 2.5 years while getting settled on the east coast. I paid for full replacement value insurance every month for that period of time. I was assured that my belongings were stored in a climate controlled, clean environment. When my belongings arrived, everything I owned, from the 2 sofas, mattress, clothing and even the newsprint all my fragile items were wrapped in smelled strongly of must and spoiled milk. Everything needed to be cleaned multiple times, but the smell would not come out of the upholstered items. As soon as things were unpacked, I had to immediately remove the packing paper and boxes from the house because the smell was so strong and awful. I submitted a claim and an adjuster arrived promptly. In a follow-up call with the adjuster, he told me that he had supported full replacement for the items I had submitted. After several more months, my claim was denied by Johnson Moving and storage due to what they called "inherent vice", essentially that my 2 sofas and mattress had an inherent defect that caused them to smell so bad after "normal" storage. My only recourse was through arbitration. I consulted an attorney who advised me on a process for arbitration, including obtaining letters of support from the manufacturers of my possessions to disprove the inherent vice theory, as well as other necessary steps that would best be accomplished by an actual attorney. When I calculated the cost of the attorney plus having to travel to either NM or Colorado where Johnson headquarters are, I opted out. This is how they win every time. I paid over $1,000 for that full replacement value insurance on top of my monthly storage fee. I essentially wasted that money AND i paid them to store my belongings in a dirty, musty environment. I would NEVER recommend them - both for the carelessness of how they stored my belongings and for how they did not honor the insurance claim. I paid for 2.5 years, they damaged my belongings and I am left having to replace these items on my dime. read more