I'm not accustomed to proving poor reviews and hope this honest impression will be helpful to…read moreimprove the ratings. If Disneyland is the happiest place on earth, this particular store has the feeling of death warmed over. The store is conveniently placed and adequately stocked but the employees are obviously unhappy. I feel uncomfortable stepping inside. Please try finding out why the place is doom and gloom. I look forward to seeing your progress because "Ace Is The Place With The Helpful Hardware Folks!" Let's see if you can make this true.

I wish I could give 0 stars for the service we received. We were shopping for xmas trees. They had…read morenone on display, so we asked if we could just look into the box to see the branches. He barely cracked the box open and I asked if we bought it, looked at it and if it wasn't what we're looking for, could we bring it right back and return. His response was, what am I supposed to do with it if you brought it back? He then said it can't be returned. It's a $450 tree! We went to 4S Commons Ace location not far from there and had a GREAT experience with friendly staff who had bothered to put trees on display for their customers. She told us all Ace locations are supposed to accept tree returns until 12/15. Some folks are kind to kind people and others are unkind just because they can be. Don't waste your time and frustrations on this location.

This hardware store has just about everything you can think of and more....so many home…read moredecorations.....coastal theme.... Farm theme...organizing items... laundry baskets... small appliances... air fryer, coffee machine, etc......cleaning items... plus all the normal hardware stuff.... Outdoor gardening items... I was surprised to see the variety of items.... ‍

So thrilled with my recent experience here!…read more Went in for some bathroom lightbulbs, and asked for help finding the right ones. After peeking at some $7 options (for one bulb), Dave(?) pointed out a Special they had: two bulbs for 96-cents! Promptly bought 12 packages and now all three bathrooms are superbly well lit! Thank you for the awesome service and unbelievable value! Well done!!

I was happy to learn the other day that this Griffin Ace Hardware store is again doing screen…read morerepairs and replacements. I had a number of screens repaired here years ago, and they do a great job for a good price. Service is always great.

Dear ACE Hardware: please leave your mysogeny at home. Me: XX DEGREE IN ENGINEERING, DEGREE IN…read moreMEDICINE, Boards in NUCLEAR MEDICINE. I needed ONE WASHER OF OD EQUAL TO OR LESS THAN THE OD, BUT LARGER THAN THE ID OF THE ALUMINUM TUBE I carried in. OD (washer) (less than or equal to) OD(tube) AND OD (washer) (greater than) ID(tube) ID (center hole of washer) (less than) OD (knot in "tent tube elastic"!!! Note: YELP does not allow algebraic symbols to be used in their reviews. Probably because their software team failed algebra. This is a standard construction "tent tube" system re-used for a display system, whereby the aluminum tubing supports a retractable display. There is a center elastic band similar to those used in tent systems. The washer will prevent the elastic band from retracting. The tube sits in a plastic receiver. English system washer sizes (which I already tried) are too large an OD. I found a metric size which worked perfectly. 99 cents. You decided to mansplain to me that my approach was all wrong. Why? Because I'm a 65 year old female wearing a pink blouse? Let me solve my own engineering problems please. Don't stand there and insist I explain myself to you because you are XY and clearly cannot grasp the solution I've already configured. I just need your hardware. I have no use for your lack of brains.

Always a pleasant experience. Erica is always happy to…read morehelp. The whole store is just one big happy place. Prices aren't bad either.

Excellent and informed customer service, wide selection hardware, gardening and household needs,…read moreand never had a negative experience in the 5 years I've been shopping there. A1!

I want to give a shout out to Connie who has been working there for 25 plus years . She is so…read moreknowledgeable about almost everything you need help with your projects. My dad and I will be definitely going back . I recommend this place if you haven't been.

Very nice owner. He was very helpful and kind. I needed my wood cut to fit in my car and he was…read moreable to do that for me. The quality was better than the box stores and the prices were competitive.

We only needed 2 windows replaced. The others had been done several years ago. Dixieline had no…read moreissues with only doing 2 windows. From placing the order to completing the job, everyone was helpful. They wanted the job done correctly.

Man I don't know what's in the water at the contractoes desk. Hardware stores are meant to be for…read morethe customer to go and find solutions and material for project. Lately the veterans of the contractors desk give me problem. And to top it off today the manager Gary gave me a hard time trying to get material. When I questioned his attitude he didn't want to help me anymore and askes someone else to help me. I didn't ask but he felt the need to tell me that he was the manager. Said it 4 times, made it awkward because I never once asked for management. Customer service has died.

Very nice people and great service. Couldn't be happier with our new kitchen look. Great quality…read morehardwar

There were a large selection of samples to see for my new door handle. The service was very helpful…read moreand friendly. My handle arrived from the manufacturer on the agreed upon date.

First time coming to here as I was referred to by a guy an employee at Home Depot. I was looking…read morefor a particular hardware for my toilet. I walked in and saw an employee on the floor working. I just wanted to ask a quick question if they had that particular product (my phone out with the image displayed). He said," Hang on a sec." Told him airtight do your thing. He proceeded to then to continue what he was doing as I stood walking around isles clueless. 10 mins past and I just said fugit I'll ask the guy at the front. Stood in line and a couple were ahead of me. He sounded so polite and gave excellent service to them. As soon as they were done, I barely had a chance to finish my question and he abruptly said "Hang on, I have another customer on the line that I need to finish an order for." AT this point, I'm like wtf is this place so I walked out. Never I have ever experience such crap customer service. These 2 clowns weren't busy and could have spared me 1 min of their time to simply answer if they carried a product. I ended up ordering the part from Amazon and had it sent same day. Honestly, this is why retail and stores are dying because of this BS. Don't come to this lame as place for your toilet needs. You'll have a better experience at Amazon. Bunch of Bums.

If you are woman, DON'T GO IN HERE!!!! They ignore you!!!! You are pushed around by the male…read morecustomers and the cashiers help the men first.

horrible customer service from the service technician, owner should send him to school to learn…read morecustomer service and speak with a little of respect. Or find another profession.

I recently brought two chainsaws in to this place to service one I purchased there before it…read morechanged its name to A Ok Power Equipment as a mom and pop shop. I just called him this morning because one of them doesn't start at all and the other one is hard to start. I spent damn near $200 there and now they're telling me that there's no warranty on the service work they did because it's been over 30 days even though this saw hasn't been used at all this poor customer service steer clear at all cost sure wish this was a small mom and pop shop once again. Once again corporate America destroyed a really decent mom and pop small business!!

This is the smaller of the 2 HDs in Escondido, and the one closest to me. It's also easier to…read moreaccess because the other one is close to Auto Parkway. I'm usually either here for supplies for work, or for items to repair or maintain my house (not surprisingly). The employees are fairly helpful, because some of the items you're looking for are probably in completely random places. Asking is better than wandering from aisle to aisle trying yo find the weird item you need. This isn't Costco, lol. I like that they have the self-check kiosks, because I'm usually only buying a few things and it's faster. Getting in and put from the parking is also fairly easy.

Well First I came to this Home Depot to pick up some things and The Employees working were nice and…read moreThey were pretty helpful . As I was walking around and trying to find the things I was picking up there were some employees walking around and I asked them for help and they knew exactly where things were . It's always good to find help and they were helpful . Here is an home improvement store that carries everything for your home repairs . The selection is good here and if you're looking for anything to repair your home then I recommend Home Depot and the prices aren't bad either . Overall I mostly come to Home Depot when I need anything from home repairs or to even gardening. I can see myself returning if I needed anything for that project or that repair !!!