100% recommend these guys! We have an airb&b and the pump(s) for our pool had quit working. I called MULTIPLE electricians (because the company that cleans our pool said it was an issue with the breakers, not the pumps) The "electricians"........ - "well, if your breaker is trippin' it's doing what it's supposed to" Another, "I work under the table, can you pay me cash" Several others didn't bother returning my call or just said, "I don't work on pool equipment" If you want a knowledgeable, reliable, honest (& I don't trust many people), responsive, friendly, reasonably priced company that will get the job done, then give Cody a call and he'll send Charlie out to take care of what needs to be repaired. Charlie fixed a leak he discovered, got our pool lights working, wired the pump up to operate a waterfall feature we have & programmed everything on the timer to run more efficiently. I'll be calling Charlie for future repairs/maintenance! He also kept me informed via text as to what was going on or when he would arrive. Communication is important & he has that dialed in! Thanks guys, you got everything up & running for when our guests arrive this weekend read more

The Pool Supply Store - Hot Tub & Pool Near Me - Escondido, California

Cody and Charlie at MurrElls Services, are the best! Charlie came out and found the problem and fixed it. THANK YOU! I strongly recommend Cody and Charlie for all your pool services. read more

Such a great experience here First time there and I met Vince - owner I think. He welcomed me in, set me up with the chemicals I needed, and gave me great info. Kind. Knowledgeable. Great guy - great store! I now get all my supplies here -- great business! read more

The Pool Supply Store - Pug enjoying the perfect water. - Hot Tub & Pool Near Me - Escondido, California

These guys continue to provide excellent service and support. we had a heater failure recently with one phone call to Charlie, he decided what the problem was over the phone, came out with a replacement sensor and installed it. Downtime from the call to completion was less that 2 hours! Excellent result. read more

These guys are the real deal. Unbelievable in terms of knowledge, caring about you and your pool, and fair pricing. Vince is the full time pool expert in the store. He has over 20 years experience and is a pleasure to work with. He has rebuilt my pool sweep, sold me new hoses for the pool sweep and given me tons of advice on water testing, chemicals, cleaning my salt cell, etc. When something is beyond my skill set (like a bad electrical connection), their service team is happy to help. And guess who is on the service team? The two owners of the store! This is once again a skill level you will not likely find at other pool stores and will not find a Leslie's where the staff often has limited experience. I highly recommend The Pool Store! read more

We found Cody 4 months ago. Cody knows his stuff!!! We are very happy with his weekly service. He came in and made adjustments to our schedule and took care of business! Our pool sparkles like never before!!! read more

The Pool Supply Store - Crystal clear water - Hot Tub & Pool Near Me - Escondido, California

I went in for a warranty repair. While I was there I asked the cashier for a price on a cable. He quoted me $199.00 To my surprise I said really? He said I have insulted his boss and refused to give me service. Would never give this company service again read more

We had a 12 year old pump and 10 year old heater go out. We also decided to add automation as well so we could control everything from our phones. Cody was super responsive and easy to deal with. The price was very fair for the new equipment. They were very accommodating and got the install done very quickly. Charlie, came out and did an awesome job! I would highly recommend them! read more

Just giving an update - all this rain can make pool maintenance tough. I stop by every couple months to have Vince test my water and let me know what I need to keep the pool in tip top shape. As always, Vince's help got me ready for summer. Thanks! read more

I had never owned a spa or a pool, so when I went into the store I was blown away with the help I received! Vince has all the information you need all you have to do is listen. I would get one thing fixed and something else would need to be fixed. He never pushed product on me. It's my go to pool supply store now! read more

There aren't enough great things I can say about Vince. He has always taken the time to answer every question, and teach me all of the things I have needed to know about how to maintain a pool. Super passionate about his profession, and genuinely interested in helping. I can always trust that he's not trying to upsell or steer me in the wrong direction. I would not think of going to anyone else! read more

Just purchased a home with pool, so had little experience. Happened to see the store and strolled in to check it out. Was met by Vince and we began chatting. Immediately I knew this guy knew his stuff. We talked about pool maintenance, equipment, recommended practices, and he even let me on to a few cool inexpensive tips to keep my pool in top shape. Was probably the best spent 20 minutes or so I could have asked for. Though I didn't purchase anything (then) I will definitely be going back for all my pool needs. Thanks Vince! read more

If you want good guidance in your pool care, go to The Pool Supply. Honest, efficient and knowledgeable. Great customer service.

Vince and Cody were FABULOUS!!!!! I had a machine that was broken and Cody called me right away, fixed the machine, so that it is BETTER than new! He saved me over $1,200. Don't go ANYWHERE else for your pool needs!!! read more

We've been using them for a couple of months now and we are beyond thrilled with their prompt and professional service. We've had some less than stellar service from prior companies so I've waited a while to write this review. Our pool is now always sparkling clean, the tile stays shiny and they provide a report of what they do each week. I can't recommend them enough. read more

Amazing Services that go above and beyond any other pool company that we have worked with , Overall their services never needed to be asked for , the pool exceedingly stays in balance since we've let it to their maintenance as well as for our bullfrog problem had stunning depleted alongside. I would rate the most affordable service for my local businesses plus most friendliest of all !! read more

Absolute WORST customer service I've ever witnessed, from the owner (Cody) himself. As an Escondido native I wanted to support a local, mom & pop type shop when I came across The Pool Supply Store ( aka MurrElls Services Inc. ) . Counter person ( Vince) was VERY knowledgeable. Sadly though, after his pitch he turns you over to the most arrogant, impatient, agitated business owner (Cody) I've ever met. 2 years of business together and this man HANGS up on me like a little child over a simple miscommunication regarding a sometimes 'locked' gate for access to pool. Cody has always preferred communication via text or email and now I know why. He belongs nowhere near "customer service" relations. In previous months he had mentioned he is short staffed (employees quitting, etc) as are many businesses over the long last 2 years/Covid. I was completely understanding and patient. Upon asking him to CALL me regarding recent missed services ( 2 consecutive weeks = algae), I had NO intention of discontinuing their services. I was shocked a simple phone would result in such anger and agitation from his side. Cody , the owner, was clearly agitated, on guard, and confrontational from the moment he said hello. We paid for the premium services package only to be treated like a second-class citizen. Many business owners today are facing troubles of finding good help but his business owner's problems start with the owner himself. Also note that my first in store transaction with this place began with a $600 pool sweep that was supposed to include a $100 rebate. 2 years later, NO REBATE and Cody was very dismissive, no help at all. Wish ya'll could see every text (saved) I've ever had with this man. Reason being there is NOTHING that would ever have you believe I deserved to be treated with a " today is your last service. Find a new service!" - hang up ! I've never met him in person but beware that this is the type of customer service he provides. God forbid a customer would need to discuss anything with him. Find a new customer relations employee Cody, or get a new personality. Much more details regarding services but trivial when owner behaves this way. read more