We recently purchased an Arctic Spas McKinley from Arctic Spas Vista, and the whole experience has…read morebeen excellent. Willie was great to work with from day one. He really knows his stuff, but more importantly, he takes the time to listen and make sure you end up with the right spa for how you'll actually use it. No pressure, no sales gimmicks--just straight answers and solid guidance. You can tell he takes pride in what he does. The spa itself has been everything we hoped for. The jets aren't just for looks--they actually do the job. The layout is comfortable, and the therapy seat in particular is a standout. After a long day, it hits exactly where you need it to. What's really impressed me is how easy it's been to take care of. With the Spa Boy and Smart PH system, we've gone over two months without adding chemicals or cleaning the filters. That's been a pleasant surprise and makes ownership a whole lot easier than I expected. Delivery and setup were smooth and everything was handled professionally. Luis was awesome gettgint he sa up and running and talking me through the use of the spa and Spa Boy App. All in all, great product and great people. If you're thinking about getting a spa, I wouldn't hesitate to go talk to Willie.

We started off our journey with Roman coming out to provide an estimate and to give us some advice…read moreon adding a swim spa. He and his team transformed our backyard living space from a dirty unstable hill to our own spa in Lemon Grove! His vision was second to none - others came to quote and when we asked for their opinion, nothing came close to what Roman offered! The team showed up every day as expected and could not be more happy with the result! We will post pictures when the job in finished but could not wait to give a shout out to Roman and Dimension One Spas!!!!

Great experience. Bobby knows his stuff and was professional from start to finish. 5 stars !!!…read moreDave

There is a check in guard shack in the truckers entrance that requires your pick up # and drivers…read morelicense. This place is 1st come 1st serve to be loaded so be early so there's not a line. The staff is very nice, loading time is about 2 hours for 23 pallets or 46 normal sized hot tubs. 5 docks running today. Shipping hours are from 8:00am to 8pm. Nice restroom for truckers also.

BUYER BEWARE !! This…read moreis my 3rd or 4th correspondence with the Watkins Manufacturing that makes HotSprings Spas and other spas. They just kept telling me that my warranty was up so SORRY you're on your own. Below is my explanation to them. Once again it doesn't matter who sold this spa or when it was sold. What does matter is your factory knowingly put out a defective spa to the public and tried to cover it up with foam. The fact that the foam kept the leak from showing up is not the way this spa was designed. The spa should have been deemed broken and or fixed before release to the public at the factory ! Now this is my final word, If you don't want to make this rite I will post that this company does not care enough about their product and here's pictures to prove it. If you make this rite there will be no reason to post anything. I can not find the purchase ticket. The fact is I have your defective spa and can get plenty of testimonies that can state how long I've had it and used it. Including the loss of water almost every time that I went to use it. There wouldn't be a puddle because the foam would absorb it and or the wood structure. So we didn't know it was an actual leek tell we dug into it. Literally. So are you going to make good on this !! Now Because I didn't find this all out during the warranty period they're telling me that it's my problem. I keep pointing out that I did notice water loss continuously but the feed back that I would get from them was that it was merely just evaporating. After years of this I finally jumped into tearing into the spa and found a broken coupling that they tried to cover up with their foam insulation. It's a blown in foam that expands and covered up the broken coupling. This is something that their employee not only knew about but tried to cover up and sold as a perfectly good spa , nothing wrong. Buyer beware.

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

I use my spa pretty much every day due to my injuries I sustained while I was in the military. I…read morepurchased a spa from this company a month ago after finding out that our old Bullfrog spa is pretty much toasted. I spoke with Brandon and he pretty much explained to me that when rodents gets access to your internals, that issue will most likely be more specially chewed wires and such. So we opted to purchase a new hot tub and Brandon much gave us a quick course on spa 101. After it's delivery and an electrician wiring the new tub, we ran into an issue with the new tub. I spoke to Brandon and he explained that if the issue is wiring, they would have to charge us but if the issue is the tub, it would be covered by the warranty. About a week later, Silus arrive to our house to figure out the problem. He was professional and elaborate with us the procedure. Upon further inspection, he determined that one of the parts of the new tub was defective and it would be covered my warranty. Good to hear. I highly recommend these guys. We do have local spa stores near by but they have been very professional including giving advice on the DYI. Good Dudes!

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

I've been buying our pool supplies here for years Today was…read morethe first time I ordered online pick up I went to pick up my order . The salesman told me a made a big mistake ordering online I overpaid by a lot I asked if he could adjust price since I didn't know He said no , he cannot since I purchase online He seemed kind of annoyed

Leslie's Pool Supplies, Service & Repair is a great option for items you need in a pinch. I…read moreordinarily order pool supplies online, but Leslie's is nearby and pretty well stocked. The employees are helpful, but I often have to ask questions and ask for explanation/clarification. Leslie's carries a variety of pool and spa essentials. They also offer free in-store water testing and free in-store labor on repairs. I recommend having your water tested, especially during the warm/busy summer months. For in-store repairs, you just pay for parts. Sweet deal, but parts can be pricey. Like every other store, Leslie's has a rewards program; Leslie's Rewards Program. They offer special offers and savings...haven't seen any, yet. I signed up a year ago and during my recent visit the employee was unable to locate my account so my purchase didn't count for rewards credit. If you are new to the pool/spa community (like me) go to their website for wonderful resources. There's information about algae, chemicals, pool pumps, and pool safety...happy reading.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

MULTIPLE ISSUES with this company. This company acquired my account from Patterson Pools and had my…read morepool for service for more than 3 months and never realized it was a saltwater pool. It only came to light when I reviewed my service report and noticed they were adding liquid chlorine and questioned why. The company wouldn't return calls so I called them. Joe the General Manager took ZERO responsibility and only blamed the technician, who Joe said was not very good and didn't know his job well. Additionally when I questioned the company on previous occasions as to why my spa was not being cleaned, they said it wasn't part of the contract. I've owned that pool for 12 years and EVERY pool company has always cleaned the spa when they cleaned the pool. Plus I never had a contract with company. Update: The owner of the company personally called me on this and took full ownership of the issue and apologized. The owner is a good guy and does care about his customers and the company. I am still not willing to go back to this company, but at least someone in a leadership position took ownership of the issue and apologized.