We recently purchased an Arctic Spas McKinley from Arctic Spas Vista, and the whole experience has…read morebeen excellent. Willie was great to work with from day one. He really knows his stuff, but more importantly, he takes the time to listen and make sure you end up with the right spa for how you'll actually use it. No pressure, no sales gimmicks--just straight answers and solid guidance. You can tell he takes pride in what he does. The spa itself has been everything we hoped for. The jets aren't just for looks--they actually do the job. The layout is comfortable, and the therapy seat in particular is a standout. After a long day, it hits exactly where you need it to. What's really impressed me is how easy it's been to take care of. With the Spa Boy and Smart PH system, we've gone over two months without adding chemicals or cleaning the filters. That's been a pleasant surprise and makes ownership a whole lot easier than I expected. Delivery and setup were smooth and everything was handled professionally. Luis was awesome gettgint he sa up and running and talking me through the use of the spa and Spa Boy App. All in all, great product and great people. If you're thinking about getting a spa, I wouldn't hesitate to go talk to Willie.

We started off our journey with Roman coming out to provide an estimate and to give us some advice…read moreon adding a swim spa. He and his team transformed our backyard living space from a dirty unstable hill to our own spa in Lemon Grove! His vision was second to none - others came to quote and when we asked for their opinion, nothing came close to what Roman offered! The team showed up every day as expected and could not be more happy with the result! We will post pictures when the job in finished but could not wait to give a shout out to Roman and Dimension One Spas!!!!

Great experience. Bobby knows his stuff and was professional from start to finish. 5 stars !!!…read moreDave

There is a check in guard shack in the truckers entrance that requires your pick up # and drivers…read morelicense. This place is 1st come 1st serve to be loaded so be early so there's not a line. The staff is very nice, loading time is about 2 hours for 23 pallets or 46 normal sized hot tubs. 5 docks running today. Shipping hours are from 8:00am to 8pm. Nice restroom for truckers also.

I purchase a remanufactured Hot spring hot tub in12/2024 , was told that all panels, electronics,…read moremotors are brand new and looked as brand new, 4 months after purchase noticed that of of the side panels which facing the sun start bubbling up to 4 inches, when called the manufacture and the dealer they said the warranty is only for 3 months and cost $750 to replace when I asked what going to happen is new panel going to have same issue was told they don't know so basically I have to spend $750 every few months. they don't admit that its defect. Do your selves a favorer and don't buy hot spring product at all.

We have had recent problems with our pool pump and contacted Joe, owner of Coe Crew Pools. He has…read morebeen on top of things to get our pool fixed. We needed a new pump and Joe did the research for parts and gave us the 3 options to fix the problem. He did not try to upsell us and we appreciated his honesty and dedication. We highly recommend Joe and his team of professionals.

Highly recommend this company! I contacted Joe after my last pool guy handled a situation we had…read morevery unprofessionally, and we couldn't be happier with our decision. He has been nothing short of super professional, excellent work, our pool looks and feels amazing, and it feels good to support a business that cares about their customers and giving 10/10 service always. I would not hesitate calling Joe for any & all your pool needs!

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Disappointing Service from Owner Despite Years of Satisfaction…read moreWe've owned our Caldera Spa from The Spa & Patio for several years and have been very happy with it. When we discovered a leak just before our warranty expired in December, we called for service. The technician confirmed the leak and suggested we remove the insulation ourselves to expedite the repair, which we did. We quickly located the problem: a leaking 3-inch PVC fitting. When we called to schedule the repair, we were told it wouldn't be covered under warranty due to evidence of rodent droppings. While I understand denying coverage for damage caused by rodents (like chewed hoses), this was a large 3-inch PVC fitting--clearly a workmanship issue, not rodent damage. Regardless, we were willing to pay out of pocket to get it fixed. That's when owner Ian called (when I spoke with him I was unaware he was the owner). Rather than schedule the repair, he advised us to hire a local handyman because his technician would charge us for probably around $1,300 "or more." The technician was prepared to come out when Ian called him back and questioned why we were proceeding with the repair. I was shocked that the owner actively discouraged us from using his own service. We canceled and hired a local professional who was supportive, knowledgeable, and completed the repair quickly for one-third of the quoted price. He shared with us the leak was due to shoddy work when the spa was made, not the work of a rodent. After years as satisfied customers of the spa we purchased from them, this experience was deeply disappointing. A business owner should stand behind their products and support their customers--not turn them away.

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

I've been buying our pool supplies here for years Today was…read morethe first time I ordered online pick up I went to pick up my order . The salesman told me a made a big mistake ordering online I overpaid by a lot I asked if he could adjust price since I didn't know He said no , he cannot since I purchase online He seemed kind of annoyed

Leslie's Pool Supplies, Service & Repair is a great option for items you need in a pinch. I…read moreordinarily order pool supplies online, but Leslie's is nearby and pretty well stocked. The employees are helpful, but I often have to ask questions and ask for explanation/clarification. Leslie's carries a variety of pool and spa essentials. They also offer free in-store water testing and free in-store labor on repairs. I recommend having your water tested, especially during the warm/busy summer months. For in-store repairs, you just pay for parts. Sweet deal, but parts can be pricey. Like every other store, Leslie's has a rewards program; Leslie's Rewards Program. They offer special offers and savings...haven't seen any, yet. I signed up a year ago and during my recent visit the employee was unable to locate my account so my purchase didn't count for rewards credit. If you are new to the pool/spa community (like me) go to their website for wonderful resources. There's information about algae, chemicals, pool pumps, and pool safety...happy reading.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

I will definitely recommend this pool service to everyone! Very detailed. I loved the service and I…read morealso really loved Kiani's great customer service !

I recently came to this location because I was in the area as I do sometimes. (My normal location…read moreis the Carlsbad store). I love that they have a greeter here at the door to direct you to where you need to go. Most of the time when I'm here I know what I want so it's a quick trip in and out. Being able to immediately ask where the specific item is located is so helpful and time saving. What I dislike is the vendors they sometimes have inside at the front of the store. While I get they are promoting their businesses, I have encountered some that are quite aggressive and do not take a simple "no thank you" for an answer. I have had to uncomfortably walk away while they are still pushing their info on numerous occasions. Often times it's for solar, but the last one was for water filtration. I don't need either. Otherwise, I love wandering through the gardening area. They have some beautiful plants/flowers. The staff is helpful and usually says hi. The store is clean and organized. They almost always have what I need and if it's something I can wait on, they are happy to order. I much prefer this company to the other big box store, as I find them much more willing to help. Overall the staff seem happier in their positions. Next time I will enter through the garden area to avoid the sales pitches.

Paid $129 to an appliance repair company. No way was I using Lowe's/Pacific Express again. The guy…read morefixed the vent. Don't let this happen to you. Do not use Lowe's/Pacific Express.