As a Design Build Landscape Contractor when installing my own spa I wanted three things. 1. Great Team 2. Great service at a good value 3. Knowledge and comfort any problems after completing would be promptly handled. Mission Pools walks the talk. I refer them to all my clients. Bill Schnetz Schnetz Landscape inc. read more

One of the owners of Mission Pools reached out after reading my review and we've been able to work through all the issues that I had. I appreciate the responsiveness and attention to get through the list of issues once the owner got involved, and the issues have been resolved to my satisfaction. In addition, the construction manager was easy to work and flexible in scheduling in concert with the paver company. read more

Several years ago we hired Mission to put in a pool for us. I did write a review for them at that time, but mysteriously it has disappeared. So I am writing it again. The good stuff: the pool is gorgeous and the design met all our expectations. The sales person worked with us to find the best solution for our yard. Patrick was the project manager and did an amazing job. Absolutely amazing: patient, understanding and coordinated everything to exceed our needs. They have an abundance of choices for tiles, grout and design. The not so good? We had some issues with it after all was done and we were on a temporary pool cleaning contract as part of the deal. The pool cleaner was not a kind person and difficult to deal with. Additionally, we had to deal with a customer service person who was also kinda rude. It was an expensive venture and all in all, we felt we received what we were looking for. If I had any advice I would tell you to get a lot of quotes to ensure you are getting the best deal. If you are concerned about the project completion date, ask if you can get a completion agreement. In closing, the pool has provided us with a lot of happiness and for that we are grateful to Mission. read more

have been very helpful with fixing our problem has been in contact with us and our refinisher the problem has been solved

Mission Pools did an amazing job, no delays, no problems and answered all our questions. I have heard horror stories about having pools being built, not one issue. Highly recommend Mission Pools, everyone was professional friendly and knowledgeable. read more

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Had a consult with this business and it was pretty odd in terms of attitude. I did my usual on-line searching before buying into a local business and was pretty shocked with the transphobic comments Joe Haning was leaving. Every one can have their own opinion but I wonder if the business has this as their approach or if this is just one employee. I ended up ordered my small pool from another company. read more

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Mission Pools installed a 6x7 jacuzzi about 3 years ago. All went well. Recently there was an issue regarding the coping and some stains that were appearing. Brett, the Service Manager was very prompt and sent out 2 service men (Ryan and Rick) who attended to the situation. All of these gentlemen showed excellent professionalism in their promptness to remedy the situation. Not only was this matter handled extremely well, I would highly recommend the Team at Mission (we started with Dawn Ridgeway) for all of your pool needs. They get 5 stars!! Thank you Brett, Rick, Ryan and the Team at Mission. Peter and Naomi E. read more

As new home buyers we were in the market to build a pool. After asking around Dawn Ridgeway from Mission Pools came highly recommended to us from a friend. When we contacted Dawn she came out to review our backyard for a possibility of a pool. For someone who has never built a pool before, she answered all of our questions and listened to all of our ideas and suggestions. In short time we were meeting with Dawn to review her design of our pool that met all of our wants including a baja shelf and a table inside the pool. The construction of our pool was completed on time and exceeded our expectations. We could not be more pleased with our pool and HIGHLY recommend Dawn Ridgeway and the entire team at Mission Pools for anybody in the market who's looking to build a pool. THANK YOU!!!! Mike and Kristi read more

Mission Pools - Hot Tub & Pool Near Me - Escondido, California

Mission Pools built an amazing pool for us on time, budget and without much stress. Great work by Dennis Miramontes, Johnny Woods, Michelle Egen and the rest of the Mission Pools team! Our pool is a 17x30, 100 feet perimeter free form shape pool and an 8x9 SPA. We had pebble sheen blue surf finish. We signed the contract in October and the pool was started on April 30th. Bid Process: Prior to hiring Mission Pools, we had nine bids. After a lot of due diligence, we came down to three companies: Majestic, Premier and Mission Pools. Mission Pools sales representative Dennis had the best communication skills. He always responded to phone calls, emails, and texts. The pool building industry is booming and just getting a sales guy to come out is a big deal. In fact, one pool company would not even come out to give a bid without charging a consulting fee. Other pool builders' sales reps were so busy to return my calls or texts, it took forever to answer some basic emails. Dennis provided apple-to-apple competitive pricing. To finalize the deal (and the design) we visited their office in Escondido and after a few hours of negotiation we signed the deal. The last drop in the bucket, the cherry on the cake was their killer smoking deal they have on solar. Mission Pools has been around forever, they do 90% of the work in house and they build everything from Olympic size pools to small, tiny residential pools. They have a stellar reputation in the community. There were things they told us during the sales/bid process that other pool companies did not even mention. Permit, Engineering Plans and etc: Mission Pools got us a Poway permit in just a few weeks after signing the contract. Since they have been around so long, they personally know city workers and they especially know what they are doing. Layout Day: Johnny Woods and Dennis came out to layout our pool. We had an enormous number of questions and they were very patient and accommodating. Excavation / Dig Week: Great work by the excavation crew. They got it done very quickly even though our side yard was tight, and the backyard was hard to maneuver around in. George and Moses are real experts for digging. Plumbing & Equipment Set, Structural Steel, Electric and Gas, Shotcrete work was done so well that we passed the city inspection with no issues reported. Mission Pools does Shotcrete and almost everything else in house (except plaster). Most San Diego pool builders outsource most of the work. For coping we opted for pre-cast and had to wait (only 5 weeks) for Pacific Stone to manufacture the pre-cast coping. Pebble Sheen blue-surf pool surface was put in one day by Gardner Inc (this is the only thing they outsource) and Gardner did a great job. Filling and Startup: Jesus from Mission Pools to start up the pool and teach us all about the pool equipment gadgets and he was very helpful. We have Pentair equipment and have the screen logic app which is great. Five Stars to Mission Pools, they continue to be San Diego's greatest and most reliable pool builder. read more

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They sold us and installed a new gas pool and jacuzzi heater but left a rag inside covering the vents. Predictably the heater burned out, costing us thousands.... read more

Mission Pools built my pool in 1980. During construction, it had rained, and mud had covered the rebar, and to make matters worse the gunnite truck was on schedule to arrive. Bruce Dunn and Jeff Dunn came out to dig out the mud! A few days later, we were on vacation during the pool's construction, they noticed a water leak by our front door, turned off the valve to the house, and prevented the small flood that inundated the front bedroom from spreading to the whole house. 45 years later now: Our pool needed re-tiling and re-plastering. The filter and heater needed replacing. They've found a leak, repaired it, the new tile and plaster look beautiful. They've been in business over 50 years. They've helped the community with the City's pool, they've helped the NMSS society with equipment so those with MS can use a public pool on the coast, and they've created amazingly beautiful pools. The Dunn family creates beautiful pools, and their work has always been attentive and thorough. read more

Dawn helped design our pool and came out to our house several times, she was very patient with our questions and modifications. Ty was an excellent PM and was constantly checking up on each crew. They were all very easy to work with plus the back office employees were always professional and competent. We love our pool!!! They are probably not the cheapest pool company but we are glad that we paid for the excellent craftsmanship and professionalism. read more

I needed to get the air bubbles checked in our year old pool that was built by mission pools. I have to say, Kevin and Desiree on the service team are AMAZING. Such a great company. read more

Mission Pools - Our sweet pool - Hot Tub & Pool Near Me - Escondido, California

Hired Mission Pools to build me a in- ground rectangular pool in Coronado. In short, they started , but were unable to complete the excavation. They appeared to cheap out on the excavation phase which is typically a costly phase in the build process, by using unqualified personnel. I terminated the contract with mission pools and hired San Diego Pools. San Diego Pools visited the site and excavated and built my pool with no issues - drama free. Buyer Beware - Do your homework. read more

Perfection! Every step of the process from choosing Mission pools to build our spa to completion was perfect We had Mission build a pool and spa for us in the 90s and we were extremely happy then. We moved to a new home in Escondido and wanted a large in ground spa built. We got 5 different bids. Mission wasn't the highest or the lowest but we knew they would be the most reliable company to go with. If you want a company that will always communicate every step of the process, follow through on everything that was promised and never leet you down choose Mission Pools. Every sIngle team member consistently impressed us. From Dawn in sales to Travis and Ty as our project manager to Jesus in set up to everyone in scheduling, every single person was courteous professional and knowledgeable. We are so beyond happy with the choice to have Mission build our project. read more

Mission Pools - Gorgeous Spool Spa - Hot Tub & Pool Near Me - Escondido, California

We just can't say enough positive words about Mission Pools! Dawn Ridgeway designed a beautiful pool for us, patiently answering all our questions and handling change orders along the way. Jim McGreevy, our Project Manager, was very responsive and ensured that the build went smoothly. Michelle Egan handled all of the scheduling and kept us informed of the status. Mission Pools' reputation precedes them, as all of the city inspections were quick and without issues. The quality of the work is exceptional. We have a free form pool and a hydrotherapy spa with White Diamond Pebble Tec finish that has transformed our back yard into our own little paradise. Thanks to the entire team - Moi, Tony and Johnny, who performed the dig; Cruz, Cesar, Jesus and Jesus, who laid the steel, Kevin and Flavio, who did the plumbing; Daniel and Danny, who installed the gas and electric; Richie, Chava, Saul, Jorge and Julio, who installed the shotcrete; Martin and Pablo, the tile and coping craftsmen; Ryan, who installed the turtle mosaics and pool railings; and Jesus and Brian, who tested the pool chemicals. read more

I was overcharged because the tech failed to check for leaks when he did the repair and had to come back a second time. The service department is awful at communicating and failed to heed my instructions that I would be out of town and sent the tech when I could not be there to supervise. I asked for a small price adjustment and was refused. Make sure they offer you a precise estimate because to them cost is not their problem and they don't care. Two stars because their work has always been good. Dealing with service has always been bad. Will not use them again. read more

We called Mission Pools after my husband was told that there was nothing a serviceman from another pool maintenance company could do to resuscitate our old pump other than to replace it. COVID-19 hit our business hard and we could not afford to buy a new pump and filter system at this time and that pool is my husband's only thing that he enjoys. Dan came out and moved a couple of levers and voila! a functioning pump. Fixed it on the spot and helped get us the parts my husband needs to maintain the pool. And he did this at a time when they are absolutely swamped with 'real business'. We are very appreciative. read more

Wonderful team. Highly recommend. Warranty work just as easily scheduled as new business.

We finished our pool and spa with Mission last month. We continue to have great customer service. We started the process with Brad and our designer, Tony. They both did a great job helping us come up with a design to fit our budget and answer our tons of questions. Tony picked out our tile, and nailed it. We wanted something gray, and not blue like a lot of pools, and we love it. The real star of our project was our PM, Travis Dunn. He was reliable, knowledgeable, and even now, continues to impress us with great customer service. We decided after starting to use the spa that the light was too bright. We mentioned it to our pool service tech, Jesus (who is also great!), and now just a week later, Travis came by and installed a dimmer. We are just super impressed with Mission Pools all around, and so excited about our new backyard. read more

Their follow up is awful. Calling trying to get hold of someone, leaving messages, no follow up. Can't get a quote or hear back from anyone. My job is a full yard, pool build that will be in the $150k to $175k range and their service is terrible. If it's this bad when they are trying to impress and win your business, you will twist in the wind if you need to reach someone during a project if there is a problem. No thanks. read more

Billy from Mission Pools came by today to perform maintenance on our two pool heaters. He was very thorough and was great at explaining his work. He left the pool heaters looking and running like new. I would recommend Mission Pools and Billy for any pool maintenance one may have. read more

I am not big on writing reviews but I am willing to take the time to do so when I believe the company has gone above and beyond for us. Mission Pools designed our backyard with amazing vision and attention to detail. Dawn and Bruce brought us in to show us beautiful 3D models and arial views of what our backyard could look like. I am not good with grasping a vision if I can't see physical layouts of the design. They were more than willing to tweak the design as much as we wanted and worked with us to get it to100%. The entire process was seamless. They wasted no time making sure every trade was ready to go when needed and there were NO gaps in time. They had city permits and inspections done the day work was completed on a particular part of construction. We were amazed at how well they kept everything moving in a timely manor. Mission was also great at communicating what the next week would look like for construction so we could ensure our dog was inside on those days. The finished product is exactly what we wanted. It's worth your time to look at other projects they've completed in Southern CA. Lastly, the people at Mission are just as impressive as their work. They are ethical and so easy to work with. Couldn't be happier with our experience. read more

Mission Pools - Hot Tub & Pool Near Me - Escondido, California

We LOVE our new pool by Mission Pools! From the design by Mike, construction by Jim and service by Troy, they did a fantastic job! Jim has to be the best construction manager in the state! He was on the job constantly checking on things and making sure everything was done correctly. He's super patient and respectful to everyone he comes in contact with. Once Mission began doing the pool service, Troy is equally impressive. He is so considerate and helpful, we just love the guy. Everyone we have come in contact with has been wonderful. The pool turned out even better than we could have imagined! read more

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Incredible backyard resort pool just completed by Mission Pools! We are in Scripps Ranch and selected Mission Pools for our pool design and construction this Spring. We are incredibly pleased with the results! Dawn worked with us to design an amazing combination of pool, spa, waterfalls, fire features, and hardscaping, turning what was an average-size grass-covered backyard into a large entertaining oasis! John and his professional team did a outstanding job with the construction, even hammering through extensive solid ground rock. The level of detail, precision and craftsmanship that went into this project, particularly with the tile work, is really incredible. We appreciate that Mission Pools' leadership remains involved in their projects from start to finish. Work was completed on time and according to the contract, there were no surprises, and they made sure that every detail was right before finish the job. We have since asked Mission Pools to continuing servicing our pool, and that team does a great job, making owning a pool a super easy experience (thanks Austin and team!). We highly recommend Mission Pools for your pool design and construction! read more

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Our pool was put in about 5 years ago. At the time the pool was finally complete, I would have given the experience with Mission 3 stars. The process itself was long and arduous, started in June and we finally were able to swim in December. Our main gripe is with how everything was subcontracted. It opened up too many ways for Mission to hand us off when we experienced issues. After just two years, we noticed that our plaster was getting very coarse, cutting up the kids feet after just a few hours. Ripping bathing suits after sitting in the spa, etc. We reached out to Mission, still under warranty, and they forwarded us on to the company that they had do the plaster. After finally getting someone after a few weeks of calls, they checked the warranty and said they would send someone out to sand the plaster. (quick side note... we now know that this isn't something that you should do, it makes it worse, and a few pool companies we've talked to since, even said it might not be legal). On year 3, same thing, only this time, the company ignored us, and never got back to us. Now, 5 years in, we've learned more about the issue as we talk to other companies. The issue with the plaster can't be fixed. We have to have someone rip it all out, and re-plaster. I know every job is different. Sometimes it goes well, sometimes it doesn't, but I would not recommend this company to anyone. They've tried to shirk and dodge every issue we've had, both during and after the project. read more

I called and scheduled an estimate. I can't remember the guys name that called me, but he called, and then cancelled, and then reschedule. When he came out he was rude and so negative about our ideas. He clearly wasn't interested in getting the job. He said he would send a quote in a week and never did. Mission Pools has the worst customer service. We went with a different pool company and the pool is in the process of being built. Your loss! read more

I have called 3 times trying to get someone to call me back regarding a commercial water feature design build job. I talked to the receptionist and I am told I will get a call back but never do. Since they cannot even return a call I figured they cannot do a design build water feature. I do not recommend them for this work due to the poor communication. read more

5 stars for Mission! The build on our pool was seamless. Everything from great design ideas, to staying on schedule with the build, to high quality materials, and to just being super pleasant to work with. Dawn is a superstar. I can't tell you enough good things about her! Days after filling our pool and while we were still getting used to how to use all of the equipment, we had to call her in the middle of one of the many recent San Diego rain downpours as our pool was about to overflow! Even though it was a weekend, Dawn got right back to us and walked us through what to do to drain the pool. Patrick was our project manager and he was great to work with too. He was patient, responsive, helpful, and on top of things. I have a few friends going through the pool build process right now and none of them are having as flawless of an experience. While you will end up paying a little more, you will 100% not regret it. The extra money was worth not having to worry about anything going wrong or about any hidden fees and/or curveballs. I would hands down recommend Mission to anyone looking to install a pool. read more

Mission Pools - Hot Tub & Pool Near Me - Escondido, California

We recently installed a pool in Rancho Penasquitos. We were very happy with the installation of the pool, Johnny and his team did a great job. They put in alot of time and effort to get the job done considering we had a lot of rain during the time frame of our installation. He has answered our numerous phone calls and has constantly checked up on us. The salesmen Bob never followed up on the status of our pool, if we were happy etc and some promises were made that weren't never keep. He did an awesome design for our pool but follow up would have been appreciated read more

Please ask your drivers NOT to block sidewalks with their work trucks. I am in a wheelchair and every time the truck is parked there, I have to find a way around it and it's dangerous because the street is very busy. read more

Dennis Miramontes designed an amazing pool that fit our small backyard perfectly and balanced the conflicting visions of my wife and I, and Patrick Down was so patient as he put up with my constant questions, modifications, rants about third party delays etc. Patrick really was there every step of the way and always responded to texts and phone calls. They weren't the cheapest bidder but it was clear the lower bids would simply be a hole in the ground - besides what's a lifetime warranty from "Bob" worth if he retires next year? I'm no photographer but check out the finished product, pool, jacuzzi, fire pit, decking - top shelf, guys. read more

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I called about getting an estimate for a new pool. The receptionist took my info and told me a designer would be in touch shortly to set up an appointment. It's been two weeks. Nothing. If they can't follow up at this stage, I fear what happens once a contract is signed. read more

Mission pools recently constructed our pool in 2017. We could not have had a better experience, from the start with Ken selling us the pool to the completion with Troy and Ryan servicing the pool. Prior to choosing Mission pools we received numerous other bids. However, Ken made choosing Mission pools easy. We wanted the pool completed for our daughters birthday party in May and Ken made this happen. We wanted to sincerely thank Mission pools for making our first summer with a pool amazing. Also a huge thanks to Troy and Ryan for doing an amazing job servicing our pool and always answering our questions since we are new to having a pool. They have made this easy and most importantly fun!!!! read more

Mission Pools - Hot Tub & Pool Near Me - Escondido, California

mission pools started my project in aug 2018,It was very busy during that time and they had numerous jobs to perform. they installed jets in my 8x15 therapy spa but it did not hold me in place. Therefore I did some research on an endless pool unit and was able to test swim it. Mission pools then installed an endless pool unit and today was my first trial in it. Perfect for my healing of my spinal injuries. Many thanks to Danny Martinez and his crew for their diligent work. Danny was never upset and always made sure the client was satisfied. If you contract with mission pools you will get excellent quality work and service. make sure you ask for Danny Martinez as your project manager as hes one of mission pools star employees. I highly recommend them. Bill H read more

We had been thinking about putting a pool in our backyard for a long time. We shopped around and got some quotes from various companies and finally decided to go with Mission Pools. Our decision was based on many factors, but the tipping point for us was the proposed design that Dennis drew on site at our house during the first meeting. He solved a problem we had to level our property, with a beautiful step-wise solution. We immediately knew that Mission pools was different and made the decision to proceed with them for the building of our pool. Their staff is extremely professional and knowledgable. There is a specialized crew for each part of the process - digging, plumbing, electrical work, etc.. Patrick, the site manager, did such a great job keeping everyone aligned by communicating our design requirements and personal requests. And they always cleaned up after each day of work. This made a big difference for us during the entire experience. The only comment or dislike we have is for the job that had to be subcontracted outside of mission pool staff. The concrete work was done by a subcontractor and while the work was done well, we have experience with other projects to know that it could have been done better. The entire process - which is quite encompassing - was pretty low effort on our side. All we had to do was go to the mission pools location for some meetings and tile selections. We would recommend Mission Pools to anyone who is thinking of having any kind of water based feature built on their property. read more

Mission Pools - Pebble Sheen - Hot Tub & Pool Near Me - Escondido, California

I thought maybe I should post an update on my saga, They did finally replace the plaster a couple of years ago, but it was a pain to deal with them. Their customer service person was rude, and at one point she even hung up on me. The plaster crew got some plaster on my car, that is still there because they never came out and took care of it. And the kicker...the new plaster looks worse than the old plaster. We tried to upgrade to Pebbletech, but they they wanted to charge us far more than it would cost to go another source to have that done. I am also finding out that all of the equipment they installed was not the best, and barely five years into owning the pool, we are having to replace everything piece by piece. What a mistake we made in hiring them. I will say that Johnny Woods, the construction foreman that built the pool was good, but everything else has been a nightmare. read more

We put in a pool using Mission Pools about 5 years ago and paid quite a premium for the history and expertise of Mission Pools. The installation went well and we have a beautiful pool and Jacuzzi. However there have been constant mechanical problems with the mechanics that run the filter and drain for the Jacuzzi. This all started while we were well under warranty. So the warranty still applies. Instead of making it right, they put a band aid on and we wake up to a drained or empty Jacuzzi at least once a month. They are nice when they come repair, but the repair typically lasts about a month. This is frustrating because we paid a premium for quality and good service, which we are not getting. read more

Can't thank Bruce and Brad enough for not only an awesome build with Dennis Miramontes at the helm a few years back but I'm happy with Kim and the service team including my techs today, Jesus and Kevin, A+! read more

Mission Pools has a genuine initial-contact problem. We reached out for a quote via the website because they were recommended by River Flow swim systems to us. We indicated we were serious buyers and ready to purchase. Found an email on their site and reached out to that also. We received a call from Tony on June 15 (sales guy on commission) and scheduled for June 22. Tony called the morning of June 22 to say he forgot he had to take his car in for service and could come the next day. Tony showed up on June 23, 2020. Quickly surveyed our property within 30 minutes, wasn't very creative or innovative with design questions, said he worked on commission and had to jet to another appmt, said he would get to our design eventually bc he could only work on the design at night due to not having childcare during the day. That was the last time we heard from Tony or anyone from Mission Pools. It's August 15, 2020 and we never got a quote, a design, a callback. Nothing. It's like Tony and Mission Pools was never here. No one from Mission Pools followed up to see how our initial meeting went, Tony disappeared. Funny enough when he came out we asked him why he wasn't one of the old men shown on the Mission Pools sales page. He said he'd been with the company a few years already and didn't know why he wasn't featured. Mission Pools says it's all about tradition and customer experience on the page but this is far from the truth. First impression, lasting impression. read more