This review is not for Lowes per se, but rather to recognize a member of the team that helped my mom and I out today. A big thank you to Minh for patiently listening about our issue we were trying to resolve, escorting us to the correct section of the store and giving us all the helpful tips and tricks to ensure success with our project. I always find it so difficult to track down an employee available to help, particularly at this location, but Minh dropped what he was doing when we asked for help and gave us his full, undivided attention and we really appreciated his input. Thank you, Minh! read more

Worst Lowe's home improvement in the game. Charge more than other Lowe's in the area and on top of that I placed thousands of dollars with the remodeling work orders to only have them canceled the orders and they couldn't explain to me why. After that, I proceeded to go to another Lowe's to order because of the incompetence to be told the other Lowe's was frustrated there order was canceled so they cancels new one as well...what bitterness they have canceled my order from the other location a week later like children. How unprofessional is this, one pro desk battling with another pro desk to just shit on customer in the end. The Vista Lowe's is unethical and has zero values do not visit this location. read more

I recently came to this location because I was in the area as I do sometimes. (My normal location is the Carlsbad store). I love that they have a greeter here at the door to direct you to where you need to go. Most of the time when I'm here I know what I want so it's a quick trip in and out. Being able to immediately ask where the specific item is located is so helpful and time saving. What I dislike is the vendors they sometimes have inside at the front of the store. While I get they are promoting their businesses, I have encountered some that are quite aggressive and do not take a simple "no thank you" for an answer. I have had to uncomfortably walk away while they are still pushing their info on numerous occasions. Often times it's for solar, but the last one was for water filtration. I don't need either. Otherwise, I love wandering through the gardening area. They have some beautiful plants/flowers. The staff is helpful and usually says hi. The store is clean and organized. They almost always have what I need and if it's something I can wait on, they are happy to order. I much prefer this company to the other big box store, as I find them much more willing to help. Overall the staff seem happier in their positions. Next time I will enter through the garden area to avoid the sales pitches. read more

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I typically shop at Home Depot but Lowe's will always come in clutch when Home Depot is out of stock on an item I need. Was doing some renovating at my house recently, I required some help in the paint dept in regard to stain I needed for part of this project. Brittany was extremely helpful and knowledgeable. She took the time to explain the difference to me and make suggestions to what else I may need. It is usually really hard to find any employees when you need help at this location. Thanks again Brittany! read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Vista, California

Chronically understaffed. Paint department is the worst with long wait times and untrained staff. Always have to hunt around the store to find help. EVERYONE seems to hate their job. read more

SUCKS, SUCKS, SUCKS!!!!!!!!@ I'm still fighting problems with a countertop kitchen upgrade they tried!!!! Everything they did was a S-'tShow! They use the worst installers and their was absolutely NO management of the timing from the demolition to installation. Plumbers, finish! Then, they forgot about the ELECTRICAL! NOW problems with the sink cracking after less than two years! DONT USE LOWS!!!! read more

I really don't get why this particular store has so many negative reviews...(People please stop complaining about the store if your lack of skills is to blame!) It's conveniently located right next to 78 "Vista way" exit. The staff is friendly competent and helpful. I have never had to wait to get help, no matter for power tools recommendation, paints, cutting wood services...etc. They even once helped loading my truck with soil bags out of nowhere. They often have good deals on various items. Check online before going! read more

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Has a great stock! Does seem like anything that I can't find at the Oceanside location I can find here, and vice versa. Happy to have two locations somewhat near me. This location is well organized and every staff member we interacted with on our last visit was incredibly kind. During this last visit, while staff members were kind, everyone did seem a bit confused about their stock. It was a struggle to get items (last in stock) that were outside and chained up, but eventually they found someone with a key. Success overall even if it was a bit more time consuming than necessary. read more

Lowe's always seems to have what we need. There are some disappointments though. They removed the cashiers and made it self service for check out. Someone does stand there and watch over the people while they scan their own items, but the registers are gone. I just feel like it cuts back on their customer service. They seem to have a good selection of basic items. If you're looking for something high-end, this probably isn't the place to come. We ordered a refrigerator through them and the third time was a charm, sort of. The first two refrigerators had huge dents and dings upon arrival. The third refrigerator had a minor dent and we decided to keep it because we needed a refrigerator. They gave us a little bit more off the price but now I have to look at it mildly dented refrigerator. So that's disappointing. I wouldn't buy another refrigerator from them. read more

Lowe's Home Improvement - Entrance. - Nurseries & Gardening Near Me - Vista, California

Paid $129 to an appliance repair company. No way was I using Lowe's/Pacific Express again. The guy fixed the vent. Don't let this happen to you. Do not use Lowe's/Pacific Express. read more

Very helpful and friendly staff. All the associates we encountered asked if we needed any assistance. Once we did they went above and beyond helping us search for items we needed. Since the moment we stepped into the store we had a great experience. Customer service was excellent! Shoutout to Rita, Jacob and Alex! read more

My dishwasher is barely 5 yrs old, and the mother board goes in/out every few months, then works perfectly fine for another few months. I am an older woman who only uses it once a week. I was going to buy from Costco but had to go to Lowes right before Thanksgiving for something else, so I thought I would see what's out there and how much since I am on a fixed income. I found the same dishwasher on sale for pretty much what I paid for mine 5 yrs ago. Installation was $166.00 but they had a rebate for it but can use only at Lowes. It didn't make me happy since I don't really need much there but decided to go ahead and purchase it. The salesperson Tanya was very nice and helpful told me they could get it installed in a few days, but someone would call me within 48 hrs. HA HA.... Thanksgiving came and went and 10 days after purchase on (12/4) I received a call from their 3rd party installers (South Coast Installers). I was at a doctors appt. WITH doctor and asked if she could call me back that afternoon. She said yes! Never heard from her again until December 20th, now over almost month since I purchased it and over 2 weeks since she said she would call back (South Coast Installers). When she called I (same gal) I told her I was very unhappy taking a month, regardless of holidays was not acceptable and I "should" just cancel. She replied, "O.K", like no big deal to her! I said "WOW" and hung up! She could have cared less. I then received a call from "Lowes Support Team" (12/23) saying I told her (So Coast) to refund my money (that's not what I said, but ok) I told her the story (Alicia) and she assured me I would get a call that day to schedule. HA HA again....Never heard another word from South Coast or Alicia so planned on going to Lowes personally and making a complaint plus cancel my order. Ridiculous! Holidays or not, they had a good 3 weeks of working time in there. On 12/29 I got a call (missed it) ASKING if I had heard from South Coast (via voicemail) and they were escalating the issue if no call by Friday 1/2/26. I called back as I was heading over to Lowes to cancel as well. I found the exact same dishwasher at Costco online for $150 cheaper, installed and free haul away. AND CANCELLED! with Lowes. I couldn't reach the lady who I had spoken too before and left the message, but I told this one that is a very sad state of affairs when it takes 5 weeks, and it never even got installed. I will NEVER deal with Lowes again regarding appliances! No one CARES and it was a $900 order! read more

Every employee we walked by asked if they could help. When we needed help they knew where the items were located and they walked us to the items. This is the best Lowes store I've ever been shopped. Friendly, knowledgeable, and showed me how to save money too. read more

Always leaves me disappointed. Poorly organized stock. The buyers seem to have zero construction experience and have no idea what supplies contractors need. The employees don't know anything about the things that they sell. read more

purchased a Homax wall texture spray that turned out to be defective and would not spray at all, even after following all instructions. I went to the Lowe's store in Vista (151 Vista Village Drive), and I was told I could not return it due to the 90-day policy. I explained that the item was defective, not a normal return, but I was still refused assistance. I asked to speak with a manager or assistant manager and was not allowed to. When I asked for the manager's name, the employee responded with an unprofessional attitude and was not helpful. I contacted customer service and opened a case, but the in-store experience was very disappointing. Due to this experience, I will not be returning to this location and will be taking my business elsewhere, such as Home Depot. I expected better customer service, especially when dealing with a defective product read more

I went in and asked for help and a young man called Justine was amazing. It's been a long time since I've had that kind of service anywhere.

I really like Lowe's and their selection of stuff available. They always have a clean store and customer service waiting for any questions and returns. The reason I gave it 4 star was because of the credit card. You pay it off and there is always a "fee" or "interest" that lingers even after paying the card in full. Be aware of this tactic. But overall if I didn't use the card, 5 stars for me. read more

Stay away from cabinet department. You have been warned. It has been 2 years of me fighting to get what I paid more than $40K for- properly painted custom cabinets for our kitchen. After they botched the original order and sent out the wrong style cabinets, they then rushed to send replacements- and these came incompletely painted at the miters. I have been fighting since to get this remedied. It has been a comedy of errors. They sent a repairman out from Diamond cabinetry who came with the wrong paint color. They made me and my contractor jump through hoop after hoop with delayed responses or ignored emails dragging this out for so long, and then ultimately said I don't qualify for replacements this year after initially admitting that the cabinets were defective and offering replacement in 2023. I've emailed the manager Joel multiple times and never received a reply. Its been years-still unresolved. Do not choose Diamond/Lowe's for your cabinet orders. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Vista, California

Heidi, the cabinet specialist, in the home improvement area is an absolute super-star! The hubby and I came in a couple of weeks ago, because we had finally gotten significant funds together to redo our house. I'm taking new kitchen cabinets and countertops, new bathroom cabinets and countertops + new bathtub and showers in both bathrooms, and new Pergo throughout the entire house. We had contacted several home improvement companies and their quotes were way over our budget. So, on a whim, we decided to just see what Lowe's could do for us. Not only did Heidi bring all the projects together, help design the layouts, and take an amazing amount of time with us to do so, she got us a quote for the entire house UNDER OUR BUDGET! The project is officially going to start in about 4 weeks when all the hardware has come in. I'll post pictures when everything is done, but I have very high hopes! Thanks Lowe's read more

My biggest problem is that Lowe's allows private vendors into their stores and they are dressed up as Lowe's employees and when a Customer walks up to ask a question they hit you with the "I don't work here I'm a private vendor" Then why the heck are you wearing a apron and vest that says Lowe's then ‍ It's just really confusing and inconvenient to the customer. read more

Thanks Shawn! This review is for Shawn alone at the Pro Desk. My 68 year old mom is a caregiver for a 92 year old woman who lives in Vista in a "Coach / Trailer", nice place actually. Anyway, the 'construction' is much different than what I grew up with and I now work in Veterinary so I actually brought samples of what I needed. Nothing but nonsense from the floor staff, I have the Lowes app, we all have smart phones; Dude just ask someone if it doesn't come up on your In-House tablet. I refused to give up (remember I brought physical samples for the floor staff), then, the Hail Mary to Shawn - Dude walked me right to what I was looking for the whole time, laid a cut and checked me out in one simple swoup. Thank you Shawn! Much appreciated! read more

Bought a kit for decorative fence that was advertised on line for 99. We t to Lowes it rang for 195 and change I asked for internet price they refused.I needed it so I bought it they will never get another opportunity for more of my busin.ess im a contractor and spend serious money there not anymore even Home Depo matches price FO forever Lowes. read more

I bought a new stove and dishwasher December 12,2024. After much to do I finally have another new stove to replace the original new stove as it was defective. Now, March 10, 2025 . It has been a difficult purchase, and I finally reached out to Lowe's corporate customer service, and they took care of the problem. read more

Ordered appliances two weeks ago. Earlier rhis week, on three occasions, was told delivery would be between 8am-noon. We arranged our schedule accordingly. NOW, the evening before the delivery, Lowe's changed the time RADICALLY: Now scheduled between 2-6pm!! Lowe's has absolutely NO CONCERN as to how they affect people !! read more

I was confused about how their ClosetMaid shelving system worked. Andrew M. helped me. He was very helpful. He's the best person I've ever had help me at a home improvement store. He was really good in making sure I understood the system, and he had many suggestions. Tomorrow or the next day, after deciding which ClosetMaid system to use, I plan to go back to that Lowes and get all the parts I need. Then I'll go home and confidently put up some new shelving. Thanks Andrew. read more

I purchased items and paid for delivery, but the service was extremely disappointing. First, they delivered the wrong items. Second, the plywood was damaged, the cement bags were wet, and the bag of mortar was broken. Additionally, the driver's pallet jack was too big to place the items inside the garage. To make matters worse, they also delivered someone else's fencing materials. I tried calling several times but was placed on hold with no response. The service and delivery system were horrible." Spend around $500.00 and now going through all these headache ??? Stay away from Lowe's ... read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Vista, California

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Normally I purchase my appliances at another store. before I purchase I always do my research and make comparisons. the Vista Lowes is very close to my house and the dishwasher price was competitive with other store . The reviews for appliance limited but others seem ok. I purchased my kitchen Aid March 2025. Dishwasher making sound used it never had a problem. purchased it within the (1) year guarantee. 800 Alliance was their Certified Alliance repair. Reviews for this company were below satisfactory the technician is coming next week. I will follow up and give an honest review of this company. I did purchase after one year another appliance which I have to review Now I already paid. read more

This Lowe's is located close to the 78 freeway in Vista. As you turn in there is a large parking lot shared with a Bev Mo. I decided to head over and check out Lowe's for their selection of door locks since some of their competitors did not have a good selection or what I needed. I also found out that they will take burnt out fluorescent light bulbs. This Lowe's had a large selection of door locks and multiple brands. They also had some neat displays set up for their locks that use a keypad to gain entry. They also will install them for you for like $50 for the first lever and $15 for each lever after that. I did need some help and it took about 10-15 minutes after someone was paged to finally show up in the aisle. I know that companies are short staffed so I was very patient. The employee was very helpful and discussed all of my choices. She was able to answer questions. They pointed out that what I need was not going to be available in the store but to check Lowes online as there are more choices. read more

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Purchased a washing machine online from this Lowe's. Paid the entire bill with my Credit Card. After the online purchase I get a notification from my bank about the charge which I have authorized so I know when my card has been charged. Seconds later I get another notification that a second charge was applied to the same card from the same Lowe's. I reach out to customer service and ask about the second charge. I am informed that it is a hold fee. This makes NO sense as the entire order was paid in full. If this is the stores or Lowe's policy to charge hold fees it should be clearly spelled out somewhere on the purchase page. Thus allowing me to decide if I'm comfortable with this fee or wish to decline it and cancel my order. Transparency is all that needs to happen in order to not SHOCK the consumer with extra charges, unauthorized by the consumer. Beware of Lowe's shady tactics and hold charging practices. It is completely unacceptable that they do this without informing the buyer before hand. read more

Today we were shopping for paint. We were helped by Brittany. She was wonderful. I was looking for a specific sample chip and couldn't find it. She didn't have any more of them but located it a store reference pamphlet and let me take a picture of it. She was very patient with me explaining about the light in the store versus natural light at home. Also explained the undertones of the paint to me as I was trying to pick a color out. With her ideas we bought some small pints to try out on our walls and decided on the color at home. Brittney was very kind with me. Buying paint colors can be stressful. I can't say enough about Brittney she was so informative and pleasant. What a wonderful asset she is to the Lowe's paint department in Vista. read more

I ordered a refrigerator. They changed the twice on me then that it was delivered. They uploaded a photo that was blurry no address no refrigerator and they literally put a Z and said it was delivered. Went through the whole neighborhood asking if anybody had gotten a refrigerator everybody said no I then call the customer service phone number and they stated that the item was delivered. I told to look at the photo and after raising hell with them for about an hour they finally got a hold of the delivery driver then the delivery driver stated that he put that fake picture on there because he has to close out his jobs for four 730 complete bullshit. read more

Today my wife and I went to Lowe's for the Memorial Day sale patio furniture. We found the patio furniture in stock not having to order it which was wonderful! There's a young man who works there as a sales representative his name is Abe, Abe helped us get the patio furniture on a cart all the way through self-checkout and helped my wife and I load this patio furniture! Thank you again Lowe's thank you again Abe! read more

A very frustrating experience with our small kitchen remodel. It's been 9 months of a bureaucratic nightmare and no accountability. We just wanted to get the project done and wash our hands of it, but even the final product was disappointing. Counters came out terrible. Cabinets needed lots of work arounds. A truthfully regretful decision choosing Lowes. read more

Lowe's Home Improvement - Counter should be seamless - Nurseries & Gardening Near Me - Vista, California

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Do not buy appliance from Loews I have had the worst experience. Delivery was scheduled I took a day off work was told they were coming and they didn't come or bring my appliance. Managers that were no help. I will not shop there again. What happened to customer service they don't have any read more

Lowe's Home Improvement is conveniently located off Highway 78 and there is plenty of parking. Two things I always note because I don't want to spend extra time finding the store and then circling the lot for parking. Prices are relatively competitive to two other large companies I frequent for similar products. The weekly ad is worth checking because there are usually great in-store savings. I would consider using their app to locate items within the store. I find it difficult to find an associate so with the app I can find the item on my own! For both in-store and in-home services, Lowe's is definitely making safety a priority. I recently had countertops installed and I was pleased with the entire process. I met one-on-one with an in-store kitchen specialist to discuss countertop materials, colors, and options. I was given an estimate and scheduled an in-home appointment to review my design and create a custom countertop template. I made a few changes so I appreciate the in-home appointment to help finalize the plan. Like most stores, Lowe's is offering free store pickup and curbside pickup. These options are not available for all products, but definitely saves an unnecessary trip in-store. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Vista, California

I can never find anyone to help at any Lowe's. Today it was the Vista Lowe's. All they kept telling me was this person or that person went to lunch. They were fine when I said, "you know what? I'll just go to Home Depot, because they can probably help me. ". I walked out not purchasing a thing. read more

Although a bit short staffed, the employees are very helpful and knowledgeable. Good prices as well. Great selection read more

Don't do business here. Ordered paints online for next day delivery, which never showed up. Called customer service to request the manager to follow up. After calling the store five times, I finally received a manager which couldn't figure out what happened. He said he would refund me and requested I re-order again online. The next day, the order was delivered to the wrong address. The Vista MOD (manager on duty) told me he could give me the phone number of the person that received my order, and I could go pick it up a half mile from my house. SERIOUSLY? WTF? Now, five days later, both next day deliveries are nowhere to be found, and my credit card has not been credited. I thought I despised Home Depot, but here I am, going back to doing business with them. Don't do business with this store, they are awful. read more

Rarely do I ever write reviews based off of how I was treated as a third-party delivery driver. But the staff at Lowe's in Vista has exceptional. Customer service more specifically the staff working at the customer service counter and the pick up counter. I've had to do a couple of pick ups from this location and staff always greet me. No matter what time of day it has been and they are always very nice. Every time I've had a question or needed any sort of assistance with an item staff at both counters are very patient and understanding. The type of customer service that I have received coming to this location is top-tier and I wish every store or restaurant could have the same attitude that the staff at this location have. read more

I purchase online and pickup curbside. I've purchased/ordered large planters, multiple 2 cubic bags of soil and amendments, various tools and other gadgets. Best way ever to shop. I go in store to buy their clearanced plants and have never regretted a thing. Most of the plants can always be brought back to life especially the perennials. The garden staff are knowledgeable and extremely helpful. They always have good plant deals. read more