I recently had an exceptional experience at Arc-Zone that truly highlighted the value of excellent…read morecustomer service. I had a faulty Tungsten sharpener and, instead of sending it back through the mail, I decided to drive over 30 minutes to resolve the issue in person. I called the day before to let them know I was coming, and they were prepared for my arrival. Upon walking in, I was greeted by Lucas, a knowledgeable and friendly sales associate who made my day! He quickly assessed the faulty sharpener, and although I realized there was a bit of my fault involved, which I did have to come out of pocket no more than what I would pay for a good meal, he handled the situation professionally and graciously. Without hesitation, he honored the product and replaced it with a brand-new sharpener, as well as a Milwaukee tool! This level of customer care is exactly why I believe it's worth investing in quality products from companies that prioritize their customers. I left feeling valued and appreciated, and I can't recommend Arc-Zone enough. Thank you, Lucas, for going above and beyond! I'll definitely be back!

If I could give ZERO stars, I would!!! Extremely slow shipping, poor communication from them…read more Regretting doing business with them but they've got $500 of my money and I feel like I'm stuck. I do NOT recommend them and will never deal with them again! Still waiting on my order almost 3 weeks later.

I love these guys. I am a licensed Plumbing Contractor and I have been doing business with them…read moresince 2003. The Manager and Staff are the best in the business. I literally buy 99% of my plumbing materials from this Branch. These guys have NEVER let me down. True Professionals!

Hirsch always has what's needed! Anytime during the week our Plumbers need parts we give the San…read moreMarcos Branch a call! Thanks again!

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

I was happy to learn the other day that this Griffin Ace Hardware store is again doing screen…read morerepairs and replacements. I had a number of screens repaired here years ago, and they do a great job for a good price. Service is always great.

Dear ACE Hardware: please leave your mysogeny at home. Me: XX DEGREE IN ENGINEERING, DEGREE IN…read moreMEDICINE, Boards in NUCLEAR MEDICINE. I needed ONE WASHER OF OD EQUAL TO OR LESS THAN THE OD, BUT LARGER THAN THE ID OF THE ALUMINUM TUBE I carried in. OD (washer) (less than or equal to) OD(tube) AND OD (washer) (greater than) ID(tube) ID (center hole of washer) (less than) OD (knot in "tent tube elastic"!!! Note: YELP does not allow algebraic symbols to be used in their reviews. Probably because their software team failed algebra. This is a standard construction "tent tube" system re-used for a display system, whereby the aluminum tubing supports a retractable display. There is a center elastic band similar to those used in tent systems. The washer will prevent the elastic band from retracting. The tube sits in a plastic receiver. English system washer sizes (which I already tried) are too large an OD. I found a metric size which worked perfectly. 99 cents. You decided to mansplain to me that my approach was all wrong. Why? Because I'm a 65 year old female wearing a pink blouse? Let me solve my own engineering problems please. Don't stand there and insist I explain myself to you because you are XY and clearly cannot grasp the solution I've already configured. I just need your hardware. I have no use for your lack of brains.

Previously had good experiences…read more My landscape team reported that an order was short by almost half - I called support and was professionally heard and passed to dispatch. Dispatch told me I was wrong, and my team was wrong, because they use calibrated equipment. I'm an engineer. Calibrated equipment has tolerances - operating at low end of the tolerance, per load, can add up to significant under-fulfillment of an order. So yeah, it could be off. I trust my team that actually applied the product in the field. At the end of the day I don't really care, because I was short material for a project - 2 cubic yards. A big amount for me, a homeowner, but a small amount for a landscaping supplier. As a business owner, I would have expected a higher level of customer service, acknowledging the amount of business throughput with my account. I was offered a discount on a future purchase, but in a way that was pretty rude and forced. I declined the discount because I don't really want to do more business with a company that would dismiss me so quickly after spending thousands of dollars for their materials. The dispatch manager chose to forgo my future business to be right about a material cost of $172. Sure. you win, Southwest Boulder. You're right. And I'll take my next $3000 order somewhere else that won't call me a liar.

Just made my first and last purchase from here! I purchased 4 pieces of edging and they…read moreconveniently failed to mention the $35.80 fuel surcharge! I picked the edging up in my truck. Why is there a fee and why are you not telling customers about the fee? Dishonest. I would not recommend shopping here. Not a trustworthy company.

I've been to this store 5 times since they opened. They have always had the items I wanted. I'm…read moresurprised that a store of this size has such a great inventory. I like having a locally owned store nearby and I will continue to use this store as much as I can.

Best HVAC supply house in Southern California!!! The team…read morehere goes above and beyond to deliver a quality product and help my company get our job done! Thank you Alonso!

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Ed was awesome and helped me find a whirlpool upper and lower dish rack quick compared to Home…read moreDepot. They even had my water filter for my fridge which also other spots didn't have. Would come back here for any washer and fridge needs!

I walk into this business knowing zero about the industry's prices, different material, etc, you…read moreknow, a complete stranger to the point that I was a little embarrassed to even start asking the fists questions (yea, that bad) I have a project in my hands, Im building a Prototype, so I was a little doubtful that having such small order I would be treated in the manner I was treated, Dora Flores, despite knowing that I was only looking for samples and that it would be a small order she took all the time to understand my plan and needs, and apart of attention she actually got involved figuring out what would be the best price and material for me and the project, and absolute TEAM WORK. Then the Manager walked in, same thing! A very likeable dude, both speak English and Spanish, very helpful too. Heck! They even make me feel important. Lol. Well, this is not something that one says everyday in an Industrial setting: but I even got Excited about my own Project and I was happy to meet such professional, educated, helpful, amiable personnel. Such WORLD-CLASS !

We requested a quote from Dave at piedmont back on July 26 for a patio cover. I finally received a…read morequote after multiple requests Aug 15. After giving my address for delivery, I received the quote and we were happy with the numbers. After calling a contractor to put in the patio cover I emailed Dave to place the order. His response was as follows.! "Once the material is ordered they ship out within 7-10 working days. The freight to deliver directly to you would be $875.40 via Estes Freight." my response- I was under the impression that freight was $170 based on our previous conversation. with this freight rate you are way higher than the other quotes we have received. His response- The 170 I quoted you was if the shipment came from our location. There was always going to be freight from the supplier we did not have that yet until we finalized what you needed. The price I gave you is from door to door from the supplier in Fresno. My response- After giving you my address, why wasn't freight included on the quote so i had a better idea of the numbers before calling a contractor? Very disappointed!!