What does it mean to review a neighborhood hardware store? The very existence of this Ace Hardware increases the value of my home, I think. The purpose of most reviews is for you to choose where you shop, but unless you drive to Home Depot or Lowe's, or to another Ace Hardware 10 miles away, it's Denault's Ace Hardware. So it sort of doesn't matter what I say in this review. You'll go there when you need what they sell. It is distressingly common for reviewers to downrate a store because they once had bad service there. "I'm giving it 3 stars instead of 5 because this morning I had to wait 6 minutes to get my paint mixed." Sheesh, people. Look at the big picture. I live about 1 mile from this store, and I've probably been to it 50 times. I've never had any trouble getting someone to help me or answer a question, and if I did have trouble, I'd be patient, because the wait is faster by far than driving somewhere else or ordering it from Amazon. Great store. Great location. Great selection of merchandise and great use of their limited square footage. Denault's Ace Hardware is a treasure. I hope that it survives real estate growth and development. read more

This hardware store has just about everything you can think of and more....so many home decorations.....coastal theme.... Farm theme...organizing items... laundry baskets... small appliances... air fryer, coffee machine, etc......cleaning items... plus all the normal hardware stuff.... Outdoor gardening items... I was surprised to see the variety of items.... ‍ read more

Denault's Ace Hardware - Wow lots of stuff - Hardware Stores Near Me - Carlsbad, California

Based on the screen departments services. They take your old screens and replace them with new ones in about 1-2 weeks. Wayyyy cheaper than doing a screen service that comes to your house. They're so nice as well!!! read more

Denault's Ace Hardware - Hardware Stores Near Me - Carlsbad, California

So thrilled with my recent experience here! Went in for some bathroom lightbulbs, and asked for help finding the right ones. After peeking at some $7 options (for one bulb), Dave(?) pointed out a Special they had: two bulbs for 96-cents! Promptly bought 12 packages and now all three bathrooms are superbly well lit! Thank you for the awesome service and unbelievable value! Well done!! read more

Denault's Ace Hardware - Eight new bulbs in guest bathroom - for $4! - Hardware Stores Near Me - Carlsbad, California

They're super convenient and usually have what I need. Saves me a trip to Home Defect. I'm really sorry their days are numbered due to the coming redevelopment of the shopping center. Going to miss their friendly faces. read more

Above and beyond service. We needed 2 bolts to repair our collapsed awning on our trailer which was kinda an emergency and I allowed in to find the 2 bolts needed. They could have been sticklers and not let me in. Small town service. Very grateful ! Thank you ! read more

Denault's Ace Hardware - Just the bolt needed - Hardware Stores Near Me - Carlsbad, California

Worst customer service. Be aware if they don't carry the product they will not return product even with a receipt.

I just bought a Traeger smoker here. From the moment I walked in the service was excellent. The gentleman that showed us the smokers was extremely knowledgeable, helpful and not pushy. We ended up purchasing one and 3 salesmen helped us load it into our car. Five star service all around. read more

Bummer. Tried to ask about a credit that wasn't showing up with my bank and through Barbara on the register was a kind and good help, she transferred me to the "guys upstairs" where they said they couldn't help. I should call my bank. I asked if they might just look to see if the credit was processed in their end, like I do for my own customers. The woman put me on hold and :10 minutes later it said leave a voicemail. Wow. read more

I was expecting a normal Ace hardware store, I'm so surprised they have absolutely everything here!! Home decor,cleaning supplies, paint, and an obvious great selection of hardware. The staff was so genuinely helpful and sweet! read more

in the same shopping center as Smart-and-Final (next to the French Pastries Cafe), DE NAULT's is a handy place to have nearby when you're in a hurry and not anxious to drive to a big-box hardware​ store. not a huge selection but they carry all the basics and the staff is EXTREMELY courteous and helpful. i swing by from time-to-time when i need a screw (or bolt or nut or washer) since they sell stuff individually. went shopping for bolts and anchors so my wife (i'm fairly useless) could hang some shelves for our daughter. they had exactly what we needed. read more

Denault's Ace Hardware - Hardware Stores Near Me - Carlsbad, California

I didn't know that these days you're not supposed to smile. Went into the hardware store to simply get some drain cleaner. Quickly found it with my boyfriend and brought it up to the counter. That's where the associate working at the front register Margie asked "why are you smiling?" To which my boyfriend and I were rather confused at the comment. He then asked her if we should not be smiling? Her response was that our smiles made it seem like we were "up to something". Margie made what should have been a nice trip to the hardware store the last time I will be going to this small town store. I will go out of my way to leave the village where I live to visit Home Depot or Lowe's where our smiles are appreciated. read more

Denault's Ace Hardware - Store Clerk Margie doesn't like smiling faces. Beware. - Hardware Stores Near Me - Carlsbad, California

I needed to have keys made so I popped inside. I was super impressed with how friendly the staff is. Paul helped me out right away and he just seemed like joy to be around. He was super knowledgeable. I'm sure I'll be back. read more

I love this store. When I need something hardwarish I can pop in to Denault's have one of their vintage people find and help me with whatever thingamajig I'm looking for. Their customer service is top-notch! It certainly beats having to hike through Home Depot! In addition to the hardware charm, I love their household goods section. It's a great little gift store too! Their employees are friendly and it's always a delight to visit. read more

This is what a hardware store should be! This is what a hardware store should look like! Really impressed nice people! Big selection!

I went back there because they were so helpful - not yesterday! They called someone to aid me on aisle 12 and no one showed. So I went out to ask about some other matters - one guy was ok and the other younger guy just wasn't interested read more

Awesome best service and helpful with just about everything. I highly recommend this tucked away gem of a hardware store

This Ace hardware is the best I have been to. The gentleman who fixed my screen, Steven, was so kind and efficient. He listened to my concerns and helped me out in a tough situation. Steven was client centered and saved my day. I highly recommend this Ace Hardware store! Thank You Steven! Check out was fast, friendly and easy too!! read more

Have you noticed that it's hard to find a clock with lighted up hands that you can see during the night? Score! Found them at True Value Hardware next to Alberson's near the entrance to the 5 on C'bad Village Drive. Great stuff in here, love hardware stores, they have everything. And then you can just scoot right back on the freeway. read more

I feel bad becasue I tend to forget this is here. Then when I'm in a pinch or need some special fastener, screw or bolt I think " DeNault's is right there, Stupid!" and viola! THey have what I need and the price is the same as the place with the orange vest. Speaking of the Orange Vest, You always go searching through their store for what you need and then when you can't find it have to look just as hard for someone helpful? That's NOT the case here. They're helpful and right there to help you when you need it. They also have trinket-y kind of stuff and things you didn't know you even wanted. Helpful people + The stuff you want + great pricing = This is the place to shop! They also have a FANTASTIC hardware selection. Way better than the places that rhyme with Shmowe's and Shmome Slepot. Check it out! read more

You go to a small hardware store like this for the service specifically. Yeah, it's a little more expensive and they don't have nearly as much to choose from as some of the big guys, but the folks working here will give you a ton of attention on whatever type of project you're working on. I came in search of some ant traps and the lady helping me was amazing. I was shocked how much she knew about the topic, but I left with a plan of attack that worked better than what I would have gotten without the recommendations. Not the most affordable, but if you've got a project that you might be in over your head on, you'll find an excellent support system here. read more

Great little hardware store! I sure miss my Ace hardware store in Poinsettia Plaza! Very helpful team with my various projects and needs. Place can get pretty busy but check out staff is quick to get us out the door. read more

I desperately needed a new window screen after weeks of awful mosquito bites. After some research, I realized that the simplest solution was also the best. I wasn't disappointed. The new screen was reasonably priced, the timeline sped up, and it fits very snugly. The screen man (yes, there is a screen room) was professional in a relaxed way and sped the job up on request. I highly recommend Denault's Hardware on Carlsbad Village Drive, next to the 5. It's very important right now to support our local smaller businesses. This was a total win-win for me! read more

Unbelievable. I needed a fuse for the cigarette lighter plug on my GPS. I go in and ask the cashier who sends me to Aisle 5 and pages a guy to meet me there. He looks at the fuse, finds the proper replacement and walks to the back to the store to put my old one on the meter to see if it is really blown (it was), and make sure the new one is working (it was too). Spent about 5 minutes with me as if I was the most important customer in the store. He also checked the price of my new fuse. 72 cents. I bought 2 spares so they actually grossed $2.16 off of me. It's likely that's the most they will ever make off of me, because I live over 100 miles away and seldom visit hardware stores. Hopefully someone else will read this and go buy a chain saw or garden tractor and let this small business make some profit. Goodness knows I was no help to the bottom line. 5 stars to the guy that I never got the name of. 1 star to me for not getting this guys name. One of the best customer service guys ever. read more

So sad to see the HUGE decline in customer service. I've been going here for decades. I went in yesterday wanting a specific plumbing item. It seems like there were more employees than customers! An older man was reluctant to help us and said he didn't know much about plumbing. Then begrudgingly tried to find what we needed. Another man didn't even know where the duct tape was. On checkout. A younger woman with long light brown hair rang up 13.83 for two items. I said isn't that supposed to be $8.00? She became irritated and re rang the two items I don't think this is a small business because it's a chain so moving forward I don't think I'll be visiting my old staple hardware store. The employees are burned out and listless. read more

They are always so helpful! Especially the guys at help with keys and batteries for keys! So appreciative!

Don't come here if you're price conscience at all. It's crazy expensive and limited products are available. However, IT IS THE ONLY hardware store in Carlsbad Village. Totally worth not making the trip to Home Depot or Lowe's, where some high school lackey wastes 45 minutes of your time before you realize you're in the wrong department and the kid has no idea what he's talking about. I get my keys cut here and whatever else I need to pick up for the apartment building, and they really do have the proverbial "nuts and bolts" to get the job done. Maria was awesome this morning helping us purchase some organic pet safe aphid killer for our veggies. I heard another employee page her once, then again moments later in an annoyed, condescending tone over the loud speaker. Wow. For as expensive as this local hardware store is, you would think they would be more professional - especially when speaking to the entire store. **Maria - You rock, thanks for your help! **Lady Who Paged Maria this Morning - You appeared to be an impatient, unprofessional, lazy employee. Your behavior over the loud speaker makes you and your company look bad. Take things in stride and SMILE for the people who make your paycheck possible [us]. Thanks. read more

Best store ever! Great customer service!!!! Would definitely choose to go to this store over any other hardware store! I especially love Brittney, the Cashier, she is super sweet! read more

Denault's Ace Hardware - Hardware Stores Near Me - Carlsbad, California

The only hardware store I'll visit in the village. OK - it is the ONLY hardware store in the village but they really "hammer home" the local charm. No map required to shop here folks; a refreshing break from the Home Depot and Lowe's of the world - be prepared to spend a "nut or bolt" more. Random observation- I think all the employees that work here NOW were there on opening day...25 years ago. Yup anyone I've ever spoken to totally gets AARP benefits and hits the hay by 7PM but they are always there to offer help. A strong "cement" foundation of customer service for ALL who visit Deeez Nault's! I enjoy checking out all the odd items for sale in the first few aisles...if you like browsing do it here. Totally eats up time and it's free (trust me you won't be trading in your "screwdriver" for these impulse buys). Ummm in summation - they really "nail" service with a smile here! I give this True Value 7 "OK I almost bought a new coffee maker, American flag, "Easy Reacher" and a ceramic frog coffee cup last time (they know it's only a matter of time)..well played True Value, well played" out of 10. read more

A Home Depot this store is not, but they cram an incredible assortment of supplies into what otherwise looks like a small hardware store, and they're 5 blocks from home. If I'm working on a home project and need some parts quickly, almost all of the time this DeNault's has what I need. I've picked up electrical parts, plumbing components, nuts & bolts, nails, paint etc. here and have always received quick and friendly help. They don't have lumber and the garden supplies are pretty limited, but they've quickly gotten me unstuck when I've found my way mostly through fixing a thingamajig, and they point to me to the exact doohickey I needed to finish up. Good store. Good people. read more

The friendly staff here always greet me with a smile and help me find what I need! I recently had a tricky situation with some keys not working, and had the problem solved within 10 minutes. Jon especially was a huge help and made sure I was 100% satisfied before I left the store. Thank you to Jon, Marianne, and the whole team for helping me and being so kind through the whole process! I will definitely be returning here thanks to the positive experience they provided! read more

You know those handy man chores we all need to do? whether it is fixing some electrical short, need of paint, finding the right tool, repairing your out door irrigation, we all make countless trips to our local mega stores (Home Depot and Lowes) sometimes multiple trips per chore. There are times that regardless how big these mega stores are, they don't care the right part. Crazy, huh? with all of that floor space, how can they not carry what we need? Well, rather than drive yourself crazy, go visit our local True Value store. When I just can't find the right thing, i'll visit True Value and it is sitting right there! Over the years, True Value has been the ONLY place to carry some of the critical products i can't find elsewhere. I don't go here often enough, but, I am going to make the effort to patronize them more. They have been my lifesaver and sanity saver more times than not. Oh, and the staff is super friendly and they are well organized. read more

Went to this store and when it was at the old location (State Street). The cashier Jan is a real local treasure and the staff of very experienced people makes this hardware store indispensable. Seriously old-school help with anything from plumbing to paint. Good place to go for Christmas decorations and they even sell tinsel. You just cannot find this type of help at Home Depot or Lowes. Go there with your project and lists---you will thank me later. read more

Seems like a nice place of business. Very hometown village feel. Had gone in there once before and they were extremely helpful. I just went back again Wednesday and Thursday and I can't say I had the same experience. Good selection of products, knowledgeable people but I've gotten better service at Ace hardware and it is very similar in selections. read more

Love this place for its convenience and not always having to trip to home depot but staff always distant and not friendly.... Wouldn't go here if it wasn't convenient due to staff attitude. read more

So there is plenty of advertising saying that free assembly and delivery is available for grills over $399. Not this store. When I called to ask about it they couldn't have been more surprised by the question. Like they had no idea what I was talking about and didn't care to find out. read more

Good selection of hardware and friendly staff. I would recommend if you need hardware.

The Mr. and I always try to go here if we think they have what we need so that we can support a local business rather than going to the big guys HD or L's. The people working here are friendly and waaay more knowledgable than what you get from the BIG stores. Today I learned my lesson that maybe I should just go here first, even if i don't think they have something, they probably do! We are restoring a 1970 trailer and the chrome hubcaps have a LOT of rust. I read online that Oxalic Acid will do the trick with not a lot of elbow grease. My forearms already look like Popeye from all the SOS pads I've gone through. Off to HD, nope never heard of it- tried to sell me Oxy Clean. Outta there on down the road to L's in Vista, never heard of it and gave me no advice on the hubcaps but did tell me about something about redoing my kitchen. (Even though it sounded cool my brain was screaming at me "One project at a Time!") I get home feeling totally dejected- I am going to have to wait and order from Amazon. Last hope I call True Value and speak to Linda who tells me "Oh Yes we have it!" She knew exactly what I was talking about! I drive there and the gentleman who attempted to help me didn't find it but said Linda was on lunch and he would go ask her. He came back and went directly to the product. There are not many places any more like this. They take care of you and if the person you are talking to is not that knowledgable you will be passed on to someone who is. The cost of the products is really not more expensive, its just not the Costco of fix it stuff- but do you really need that? Not me I'd rather talk to someone who knows what I need! read more

Jan was very pleasant when I walked in this morning and she guided me to the isle I'd find the screw I was looking for on. She immediately called for assistance to the isle she'd sent me to and although I wasn't approached by anyone I did see and employee who readily assisted me and found the screws I was looking for within minutes. Mike helped me find the screws and recommended a screw driver to go along with it because I'd asked. He was very nice as well. The other cashier I believe, Bonnie maybe(?) she wasn't very warm. I asked her if the screws didn't work could I bring them back because Mike and I both had noticed they were maybe a thread or a thread and half longer than the screws I had come in with so he said I could bring them back if they didn't work...but when I asked her when checking out she almost scoffed and seemed irritated I was paying with a debit card...She said yes but made it a point to say, "yeah but don't ruin them." I understand that if the screws don't screw in right away not to keep going...but it was a little condescending. Not a sensitive person but there's about a thousand other hardware stores I could go to but I'm trying to support local businesses and this was closest- just not a good way to end a pretty great trip...leaves a bad impression. The only reason I'm giving them 4 stars is because Mike and Jan were great and the screws worked great! Really appreciative of all Mike's help! read more

I walked into the store, 3 employees were near the front door. 2 ladies at each cash register and a male employee standing nearby. NONE of them greeted me as I entered. They were too busy gossiping, which always amazing me when customers can hear conversations. The only person that said anything to me was another customer who said hello as he passed me in the aisle. I did not find what I was looking for, nor did I get greeted as I left the store and I purposely made eye contact with one of the gossiping employees, still not acknowledgement. Sorry De Nault's, will not be a customer of yours any longer. Train the employees on what customer service should be! read more