Lowes appliance staff do a great job. Trevor, in particular, handled our purchase of a new washer and dryer, promptly and professionally. Some probablems arose and he solved them with great patience. Both of our delivery guys were great-excellent set up and communication. Luis and Sal were A plus. read more

Ordered doors early June, they went on sale 2 days later. Was relayed I had to cancel and reorder. Did so was told one week. I'm one month later and still have no doors nobody can tell me anything delivery date has been switched 5 times Lowe's can't get hold of manufacture! This was the Pro Desk how incompetent are the other workers if these individuals are supposed to be the best of the best. Lowe's and these humans at the pro desk should be ashamed of themselves, go to a Home Depot dirtier but they say what they did and work harder. read more

On a Monday, I bought a large item from Lowe's in Carlsbad. They asked if I wanted it delivered, and I said I did. We agreed on Saturday between 8 AM and noon. They said "no problem" and happily took my money. I emphasized that i was not available in the afternoon- it must be before noon. I received a text on Wednesday, confirming my delivery. I replied "yes, but it must be before noon." I received a confirmation text. On Friday at 7:21 PM (Eastern time), they sent me a text, saying delivery between 2PM and 6PM on Saturday. I replied "NO, IT MUST BE BEFORE NOON. It texted me back a phone number to call - but they only take calls until 7:00 PM (Eastern time). So they tell you they're going to miss the delivery window after it's too late to contact them [A cowardly move]. I called the store, and they said they couldn't help me, because deliveries are done by a third party. Bottom line: (1) Once Lowe's gets your money, you're on your own, and (2) They'll gladly take your payment for the delivery, but tell you to talk to the hand if there's a problem with delivery. You might think this is not the fault of Lowe's Carlsbad, but that's who took my money, that's who agreed to the delivery window, and that's who blew me off when a problem arose. Moral to the story, don't buy anything from Lowe's, that you can't carry yourself. read more

Why in the world would a home improvement store not carry wall mounted towel racks? I'm so confused. They have a sign that says "fashion bath". What the heck is a fashion bath? And why is there not a single towel rack to be had in the fashion bath section? Do we not hang towels in a fashion bath? Feels like a big miss. Whatever. We went to Home Depot and found what we needed. read more

The store is beautiful but I had an unfortunate experience this evening. I went in to buy a freezer, and the young man in this department was waiting on a lady looking in washing machines. I waited over 20 minutes close by and he would not leave her side long enough to literally sell us the freezer. He needs to learn to multitask, when you are the only one working in a department . You can not let a customer wait that long! He need to break away and let her know you'll be back! We were finally able to get another young man who happened to be "passing by" to check us out or we'd probably still be waiting for the young man to acknowledge us. read more

I've always had great service and assistance at this location. The employees are friendly and helpful!

Hi there, I just wanted to take a moment and compliment Gayle at the Carlsbad Lowe's. She was so friendly and went above and beyond to help me the other day. Thanks Gayle! FYI - one star removed because one staff member sat there and watched me for several minutes try and get some chairs out of a bin without ever offering help. read more

Cindy , and her girl team in The garden nursery dept was such a big help in Customer service and knowledge. There kind and helpful lifting bags of dirt and rebadging it so it wouldn't leak. I appreciate them so much for their teamwork. Unfortunately I can't remember the main sales girl's name who orchestrated all of them but this was Tuesday July 8 th morning time hopefully they all get a kudos from Lowe's!!! Thank you very much ladies!! read more

I can't believe that the overall rating of this place is a 2.4! I have always had a great experience there. You can always find someone to help you. They are friendly, knowledgeable, and generally upbeat. I live really close to Home Depot in Encinitas but whenever possible, drive the extra distance to Lowe's as there is a night and day difference between the two as far as customer experience goes. read more

Found the stuff we needed for a last minute plumbing issue. Big thanks to Lu, the man was a lifesaver! He gave us what we asked for and advice for if (when) something doesn't work the first time. Thanks Lu! read more

I could have shopped for the 1 item I bought online faster than the store could put the order together, and I was taking my time. Additionally there is no way to delete your online account without CALLING customer service. And this store has the audacity to have huge Christmas displays BEFORE HALLOWEEN read more

Be cautious when buying appliances with 'free installation'- apparently this only applies to minor hook ups connecting a dish washer or washing machine is considered 'professional installation' and therefore NOT included!! Would've been nice to know that when I was told 'you are all set!' by the sales associate. read more

They are consistent....they still are horrible Horrible service and they do not care....yet want pay raises. Funniest part is that they have to post their scores on exit. Looks about right Even they admit they suck I love how they added the 0.1% to "Friendliness"...you do you, Lowes....you do, you. read more

Lowe's Home Improvement - They suck...and are proud of it - Home Decor Near Me - Carlsbad, California

I ordered a washing machine and asked for it to be delivered between 8 am and 12 and instead they're delivering it between 3 PM and 7 PM although I specifically asked them not to do that. They use a 3rd party to deliver and install appliances and the company is terrible. if I wasn't really desperate for a washing machine I certainly wouldn't buy it from Lowe's . They have terrible customer service and are overpriced. Their delivery company who they outsource to never show up and do a terrible job . read more

I purchased a Pella door through Lowe's expecting a straightforward installation. Instead, the process took over 11 months and required the delivery of four different doors before the order was finally completed correctly. The first three doors delivered failed to meet the specifications of the original order. Each incorrect delivery reset the clock, caused additional delays, and required ongoing effort on my part to keep the project moving at all. Communication was inconsistent, and accountability was nonexistent. I escalated the issue and spoke directly with a manager. Unfortunately, escalation did not result in a meaningful solution. The only offer extended was a $300 Lowe's gift card, but only if I agreed to waive the installation warranty. That condition was unacceptable. Customers should not be required to surrender warranty protections to resolve service failures that span nearly a year. This was a frustrating and disappointing experience for what is marketed as a premium product. I strongly encourage consumers to get all specifications, timelines, and warranty terms clearly documented and enforced. read more

Came in looking for one thing ended up leaving with two which is always the case when I head over to Lowe's. I was glad that I was able to go in and out in a flash - service was excellent and the cashier was efficient. Needless to say the problem that I had at home was quickly resolved thanks to Lowe's I'll be back again. Lowes keeps prices low and provides quality goods. read more

Stone countertops were installed on time and on budget and matched the Lennar builder materials exactly.

We're in Lowe's Carlsbad a lot, and the team is consistently friendly, helpful, and well-stocked--makes our ongoing DIY projects easy. The few times we needed a manager's help, he handled it quickly and professionally. Lowe's is fortunate to have him on the team. read more

Very slow service I was there this afternoon and I ordered some industrial sand and I was looking for 11 bags and they haven't 11 only 7 so one of the guys told me to pay and they will bring me to my truck because it was on the shelves I was waiting for 25 minutes I went back to the store and they said almost ready but I do see any one working on my order so I when to costumer service and ask for the refund and there is was taking so long so confirmed really bad service read more

Jake is the man! Always shops for curbside and gets the order right every time. Because of people like this makes me want to continue shopping here. Thanks Jake for your valuable asset to this Lowe's read more

We had a great purchase experience with Specialist Amirah in the Appliance Dept. She was friendly, efficient, helpful. Represents Carlsbad Loew's store in the best way. read more

A very frustrating experience with our small kitchen remodel. It's been 9 months of a bureaucratic nightmare and no accountability. We just wanted to get the project done and wash our hands of it, but even the final product was disappointing. Counters came out terrible. Cabinets needed lots of work arounds. A truthfully regretful decision choosing Lowes. read more

Lowe's Home Improvement - Counter should be seamless - Home Decor Near Me - Carlsbad, California

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Purchased an extended warranty when we bought our dishwasher.Suddenly the machine shares a code saying water tap and shuts down. The repair company Loew's uses has sent the same person out 3 times and he's unable to do the repairs. Each time we call Lowe's repair company they refuse to give us access to a supervisor. I will go to Lowe's Carlsbad this morning and see if they can live up to their contract. I tried working with Lowe's last Friday and still have a broken dishwasher. Think twice before buying an extended warranty from Lowes. UPDATE-Loew's manager told me he has no no knowledge of contact information to the Assurant Group who manages their extended warranties. At home it took me a minute to find this information. Instead he is going to deal with yet another manager.BUYER BEWARE! read more

Shame on Lowe's and Whirlpool for providing such poor product and service. What value can you place on paying for a whirlpool clothes washer that has worked correctly since the day it was installed. Lowe's says "not our problem, contact Whirlpool". Whirlpool says "the part is on back order ". No wonder the part is on back order! All the machines are being delivered defective! read more

there's a sign on the wall by the registers with a picture of Mike Smith, the store manager, asking customers to share their Lowe's experience. okay, here's mine: the bad news is I bought an AO Smith water heater two years ago and have spent more on parts and repairs than I paid for the original unit. after much teeth-gnashing, hair-pulling, and threats of physical violence (their warranty department is a nightmare to deal with and why 99% of their Yelp reviews are one-star), they agreed to a warranty exchange. I called Macias Plumbing, the company that did the original install and left a message asking for help. I couldn't even get a call back. I called Archibald Plumbing, the local company AO Smith required I use for repair work, and was told box stores in general and Lowe's in particular are a colossal pain to work with, and they require homeowners to handle all exchanges. I called Mastercraft, the home improvement company that did my remodel, and was told box stores in general and Lowe's in particular are a colossal pain to work with, and they require homeowners handle all exchanges. the good news is, Archibald Plumbing and Mastercraft oversold the difficulty factor. Madeleine and Gayle at the return desk could not have been nicer or more helpful. Bill in plumbing could not have been nicer or more helpful. there were a couple of slow patches along the way, but they were minor system problems at the corporate level. everything in the store went smoothly. the whole family's looking forward to taking hot showers again. don't you just love a story with a happy ending? ps: upgraded to a hybrid model to take advantage of our solar. read more

i want to thank paul, the store manager, for assisting me at lowe's the service he provided gave me a small-town feeling which is missing in todays day and age this is going to my my go-to 'hardware store' going forward read more

Appalling customer service. They don't own their own problems. I'm shocked these people are still in business given all the other bad reviews. I ordered a water heater from them because they carry the same brand we currently have. The water heater was delivered at 7:45am in a heavily damaged box (see photos). I asked the driver to unpack it before accepting it and, of course, the unit inside was damaged. - first issue: a box in this condition should have never been loaded on the truck in the first place! Basic common sense. Then I called customer service to ask that another unit be delivered today as: 1. we have no hot water and 2. we have an appointment with the plumber the next day at 8am. I spent 55 min with a supervisor at "customer care" who was incapable of helping me. All he did was mumble a rehearsed apology and say that their internal processes don't allow for a re-delivery the same day. The unit will be delivered some time tomorrow. This is absolutely unacceptable. Nobody cares about their internal processes. The Lowe's warehouse is less than 10 minutes away from my house. Lowe's created a problem by delivering an obviously damaged product and they already charged my card for the product. They should fix this right away. I wouldn't care less if this happened with any other product. But we have no hot water and I'm now charged a cancelation fee by the plumber because we're past the 24 hours cancellation window. - Lowe's customer service ("customer care") is incapable of resolving their own problems. The "supervisor" could have easily called the warehouse and have another unit delivered, even at 9pm as far I'm concerned. He didn't even try that. Instead he hid behind whatever non-sensical internal processes, which are clearly made to be convenient to Lowe's and not to the customers. Stay away from Lowe's! read more

Lowe's Home Improvement - Home Decor Near Me - Carlsbad, California

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Update. Met manager Rene. He listened, calmly, saw the damaged heater and truck. Took care of business. Made it easy. Thank you. read more

I try to keep an open mind and have generally thought of Lowes and Home Depot as being pretty comparable and interchangeable. But in the last few trips, my opinion has changed. I've needed some basic things like chandelier lightbulbs and I could not find them onsite at Lowes but could later find them at HD. I found the service at Lowes is very good- all the employees seem eager to assist and they have personally walked me to the area where I am looking for something. But it seems the selection is just ok. I would come here for packaged products but would not use it for building supplies, plants or garden supplies. read more

It seems I am not the only one rating this place poorly. I just cannot seem to win with this particular location. Last time, I had a young lady throw my box of MDM material on the floor in front of me. This time, I don't know what to say. My advice, don't buy from this store or buy online and if noted, coming from this location, decline it. I purchased two Bosch dishwashers at about $2,000. I was told delivery people would deliver to my kitchen and haul off my old dishwashers. I even called the store to confirm. One would expect delivery people to at least knock on your door and tell you they have arrived. Instead, they dropped off the dishwashers, in ninja like fashion, in my open garage and to add flavor to this incident, they laid one dishwasher on top of the other (see pic). They didn't bother to knock on my door to notify me, of which they should have as I paid to have the old dishwasher hauled off; They did not do either. So on top of all of that, I now had to manage to get the old dishwashers from the kitchen to the garage down a flight of stairs by myself and then lift the new dishwasher OFF of the top of the other new dishwasher, and then carry to my kitchen, up a flight of stairs... twice for both the old and the new. The finniest part is that one of the old dishwashers was sitting 10 feet from where they dropped the new ones. I called Lowes and the assistant manage was kind enough to call me back, but just said, 'sorry'. He was going to get the old dishwashers hauled off Sunday and try for an earlier day like Saturday. I wasn't offered a coupon for my bad experience or what can we do to make it better or anything. So this is the new expectation from Lowe's. Like my wife says to my kids, you get what you get so don't throw a fit. The only difference is my kids didn't spend $2,000. I will never buy from this location again. My repeated experiences are enough; They have the worst customer service, or lack of, ever. read more

Lowe's Home Improvement - Have you ever had an expensive appliance delivered, on top of each other? Thank Lowe's. - Home Decor Near Me - Carlsbad, California

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Needed help finding something that would drain the water away from the dirt. I have a pipe that drains from the roof but the water puddles around and makes mud and then it fills up the drainage area. The man was very nice in helping find a sheet of aluminum like flashing to put under the pipe. It worked great. 8/6/23 read more

Got a great deal on my purchase (special thanks to Clark Howard and his 'Clark Deals' subscription email I get daily for showcasing the deal), and when I went to pick up my purchase, Gayle ( I believe her name was at the front door) was more than welcoming and helpful when I arrived and didn't have my receipt or order number ready. She looked it right up, had great energy and a very honest and charming attitude and got me all set to go in a flash. She's a total asset to the Lowe's team, and they should be super proud and grateful to have her as an associate. read more

I came in here looking for some pots for my succulents, and had a very hard time finding them. So yes, that means there was no employees around to help me with my search, which was frustrating. By the time I was able to find them, I found the selection rather small and overpriced. The plus of the store was that they did offer a good selection of plants both indoor and outdoor. Again though, I felt some of them were definitely overpriced. read more

Lowe's Home Improvement - Indoor plants - Home Decor Near Me - Carlsbad, California

tried to buy a lawn mower today but they wouldn't let me; said the clearance mower on display doesn't work, no more in stock, he would check nearby lowes but couldn't get prices.. i think the one on the shelf works fine -battery, charger & manuals were were all there-. last time i was in that store they hassled me about military discount, sent me home to do some convoluted online process that failed anyway.. maybe oceanside or vista stores are better though home depots are easy on all such things. read more

This store's customer service has been going steadily downhill. Too many instances to list but today was the straw that broke the camel's back. I was about to buy ONE hex nut and a washer. Since these items aren't big enough to attach a barcode they are coded by a three-letter code which is imprinted right on them. Yesterday, I bought a few more and that's how the cashier was able to pull them up in the system and charge me the sales price. Today, another cashier (I will not name her since I don't want to shame her publicly) couldn't do that even when I pointed out to her where she could pull it off and also told her the price (each were 40 cents) in case she wanted to enter them manually. She refused, she handed them back to me and told me "sorry I can't ring them up"!! I asked her "so, what am I supposed to do"? She replied "go get the barcodes and I will find them that way"... Yeah, right, I (the customer) am going to go back to the bulk aisle and sort through the myriad of screws and washers and find the exact one...nothing like "I am sorry, let me get someone to help" or "here, I will enter the price manually"... If I didn't need these screws desperately I would have simply left. Another guy saw my frustration and offers to help. I asked for a manager and he told he was a supervisor. I explained all of the above and he was embarrassed; he told me apparently she wasn't trained properly. I told him that it's very frustrating for a customer to be refused a sale because the store employee couldn't pull up a price and refused to find an alternate way. This store has very few staff available for help, half of them walk around the store not even wearing a mask or wearing one on their chins while they require you to wear a mask...I think it's time to take my business elsewhere. read more

John summers is a major asset to this place. We were looking for a portable air conditioner and had our dog with us. Our dog went right over to John and we were happy that he did. He is warm and friendly and helped us with the purchase of the air conditioner. Thank u John for all that you do ! read more

I needed a few things and had been to Home Depot a few days prior and walked out due to the horrible customer service or lack of any service at all. What a different experience I had at Lowe's, there was a greeter near the front who was asking everyone what they were looking for. I asked one of the staff if they had what I needed, she said she wasn't sure but would show me where it would be. Sure enough, they did and a bunch of other stuff I needed too. She knew where everything was and there were staff walking around saying hi, unlike Home Depot where they staff won't even look at you for fear of being acknowledged or god forbid, being asked a question. I have had good experiences every time I've been to this Lowe's. I am going to skip Home Depot altogether in the future. read more

This is the worse location ever. LOWES Carlsbad, CA! The door specialist Sandy is the worst ever. She does not even pretend to assist. She has no empathy. If you ever heard the saying. "Dumb as a door" im thinking they had Sandy in mind when they said it. Run don't walk away from this location. They have not learned customer service. Shame on them. By not listening and caring youn will continue to earn bad reviews. If you must shop at a lowes go to the Oceanside location. Look at their review . . .They do not care! read more

Lowe's Home Improvement - Home Decor Near Me - Carlsbad, California

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I am not one to write a lot of reviews. I work in the service industry and know how difficult bad reviews are. I am very patient, and I understand that one team member or two is not a reflection of the entire store. However, I only encountered ONE helpful, knowledgeable, and proactive team member in this store. (Thanks, PJ, this is not about you) What was supposed to be a 20-minute maximum wait was well over 50 minutes. I came in on a Sunday around 12:30 pm to get some paint and primer for my company (a restaurant with multiple locations in SD). I brought my dog in with me, and while I waited at the paint counter for someone to help me (the paint counter is right across from guest services), no one did. However, two team members came over to give my dog a treat but did not ask me if I needed any help. I finally had them call someone to paint the counter since no one was around to help me. The store was busy, so I waited in case they were busy. Someone finally came to help me, and I took my purchases to the self check out counter. I was going to use apple pay to complete my purchase, but I didn't realize lowe's didn't take Apple Pay. PJ, a team member watching the self-checkout, told me I could place an order online for pick up and check out that way. He said to head back over to guest services, and someone would be there to help me. Even though the team members at this desk were the same ones I had just interacted with while waiting for help at the paint desk, they did not ask me why I was standing at the customer service desk or acknowledge me in any way. However, they did recognize my dog again, which I understand. 20 Minutes later, PJ came over, saw me there, and helped me finish my transaction. But, overall, these team members were terrible, and I could see other customers in the store becoming frustrated. read more

Overall, everyone really tries to help today. I was fortunate to have Tina in the garden dept. Very helpful, patient, friendly. Really, it is nice when people have a smile. read more