Alyssa is wonderful! She helped us find the countertop we wanted and was so helpful. Thank you!

This was my first time in a tile store. The front desk designers were so helpful, gave us a tour & suggestions to the style of tiles we are using for our outdoor spa. We left with samples & then immediately Put in an order, as soon as we finalized our aesthetic. Our outdoor spa is starting to come together & the tiles add such beautiful charm! read more

Beautiful array of countertop stone pieces. Excellent customer service. Someone, always knowledgeable, is available to walk you through and answer your questions. We have purchased quite a bit of product through Bedrosians and have been very pleased. read more

I have bought quartz countertops and tile for 2 homes in the last 5 years. I remodel a lot of homes as a designer. I few years ago I purchased classic white countertops in quartz. Its absolutely beautiful and performs like a champ. Last year I called Bedrosians again to order classic white quartz. The girl said we don't have it from the same manufacturer, but a different one. I said ok and ordered it. It was picked up last Sept and installed Oct. We moved back into the house Nov. I started to notice faint yellow marks left from who knows what on the kitchen counters. Recently, massive stains one in pink and one in dark Grey. I started a complaint and the girl told me due health issues the formulation was change. I fill out their paperwork and I was,told they will do nothing to help me. I still have 2 slabs they won't take back. They don't care about their customers. Beware!​ read more

I went in to get a bathroom tile since the day before I went to the Miramar location to get shower wall tile. This location is closer to my house. I love both locations. The rep I had at Miramar was very nice and helpful. Thank you Cale. The ladies at the Vista location were very nice and helpful as well. I even brought all the reviews and we had a nice conversation about it. I forgot to get the females name that helped me but she worked at the front desk and greeted me when I arrived. She got me some samples and matched it with the shower tile I bought and liked it. So Thank you very much. I now have a go to tile place when I need one. I don't understand the bad reviews. I had a great experience. Brittany at the Vista location and Cale at the Miramar location were awesome and very helpful. read more

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Excellent service and quality of product. Lots of options to choose from. We recently purchased marble tiles for a kitchen backsplash project. read more

Came in here to look at slabs. Was not helped or even acknowledged when I came in. Guess they don't need any customers will be going elsewhere. Wouldn't recommend. read more

Thanks to Brittany - she saved the store from receiving a horrible 1 star review as the associate Alyssa was so rude and condescending to my mother that honestly anyone with an attitude like that should NOT be working in customer service. Although my mom was talking to her, she calls to ask me one question which I answered within seconds and then Alyssa gets on the phone and has a 10 minute phone conversation with another customer while my mom is waiting there to finish putting her order in. Doesn't even say excuse me or tell her she will be right back. The person IN STORE who was being helped before the phone call should have priority! She also made my mom sign a no return policy waiver which I didn't have to do when I placed an order, treating her like a child. Very very rude to the point where my mom never wanted to go back. That is NOT how you should treat a customer. I went back yesterday and made sure to go to Brittany - and WHAT A DIFFERENCE! SOOO courteous, so sweet, so polite, and cares about helping you make the right choice. She truly saved me from never entering that store again and I do home remodels. HIGHLY recommend Brittany if you need help in this store. read more

In our pursuit for the perfect tile, we have explored about a dozen tile shops in a variety of cities and counties. When in Oceanside for a weekend getaway, we popped into Bedrosians and hit the jackpot because we not only found our dream tile, but we met Brittany... an experienced contractor and a brilliant designer. We were blown away with the level of customer service we got. She looked at our inspiration photos and our photos from Pinterest, etc. Then, she walked us directly to the tiles that would help us achieve the vision. She not only nailed the look but advised us on the tone of the tile and how it would reflect in the space, given the amount of natural vs artificial light we had in the space. She helped us pick the vanity, trim, sink, hardware finish, and even a wall color! We had plans to higher a designer who quoted us $400 an hour, and instead, we'll put that money into purchasing higher end features that we wanted for our remodel. In addition, this showroom is just amazing... featuring the latest and greatest tiles out in the market. We picked a tile that was made in the USA, and it was awesome that they had these options. I can't rave enough about our experience as we've tried to obtain quality consultation from other shops and none of them came close to what Brittany offered... she even explained plumbing and other planning details for us to understand the possibilities. Thank you, Brittany! You are truly the BEST! read more

Very happy with products and desk service .. the only thing I did not understand was that the returnable items were only returnable with store credit! And was limited to a short time.. use or loose.. feel that should have been disclosed prior. I would buy here again. But would use more discretion with returns. read more

Shout out to Ivett at Bedrosians. She went above and beyond for us. Not only did she make the whole process approachable (and dare I say, fun!) she also helped with things she didn't have to. Grout choices for example. Extremely helpful for someone like me, who doesn't consider themselves to have much of a design eye. Ivett is the best! read more

Searched at a handful of tile stores for our guest bathroom renovation and ended up purchasing from the Bedrosians in Vista. The selection here was extensive and gorgeous. Tons of unique options and the prices were extremely competitive for higher end products. What really made our experience here great was the sales rep Cheynne. She's amazing! She went above and beyond whenever she could for us in the process. Renovations are stressful. There's a lot of decisions to made made about countless details and tons of money being spent. Cheyenne made us feel like she was in our corner whenever we called her. read more

We remodeled our kitchen after a water leak in the wall damaged half our kitchen. For the backsplash we chose one of Bedrosian's products and are very happy with it. We bought from the store in Oceanside, where Alyssa was very helpful in placing my order between their store and the Anaheim one where the border trim was available. She even followed up with me to make sure I got everything in a timely manner. I highly recommend Bedrosian, and especially if you can work with Alyssa in the Oceanside store. read more

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If you are told by your salesman, "good news, everything is in stock"- ask for it in writing with specific delivery dates. We learned that "in stock" can mean 1 is available from one of the their numerous stores. The distribution was a nightmare- products not available for 4 weeks, wrong products shipped, complete sets unavailable and discontinued...not sure why they are still being sold The manager was very helpful, but we basically "Frankensteined" our set. Different vendors. Having to send contractors home because we didn't have the products was literally costly. We had to drive to different warehouses as well. If something isn't readily available, please don't sell them as such. Just be up front. Manager was good, but the team there was less than helpful. Better options at significantly less money read more

First, the tile looks great. The customer service (Luis) has always been sub par. My package was lost and I had to call multiple times to get updates. I was never alerted to them finding the package, and since I am residential I had a lift gate coming. I STRESSED to them to call me the day it was delivered so I could meet the truck and do an easy transfer into the back of my truck. Were talking a giant pallet was coming to our house. I even called the transit company to get updates. No one called me back, and my package was left half hanging out in the street. 39 cases we had to hand cart up the hill to the house. Well, since the package was lost, we had to reschedule the flooring company from that August to this April. We just noticed we were 70 sqft off so I just went to order it again, and asked if they would uphold the discounted rate from when we first got them, since they were lost and we were unable to know we were short on sqft... I was told " its not longer applicable" so ok, I get it. It was 25 percent off. I asked since it was a blunder, if I could get the 15 percent off for first time buying since this was a weird first time situation... Without hesitation he told me no, its for first time buyers. Im not asking for free, im not asking for anything out of the ordinary. Im asking that a company extend the olive branch since our package was lost and we are just now finding out about the lack of sqft since the project was put on hold. We ordered over 630 sqft! Not a nominal amount. Just the lack of trying makes me want to go with Tilebar for future purchases. Anecdotally, when Tilebar sent out a package when we were doing out bathroom that had some color variations that were not on the website they were more than happy to make it up by sending out a new box free of charge with out us even asking. Go with Tilebar if you want better customer service. read more

The tile selection was quite large and beautiful. We selected a modern brick-tile that was in stock and quickly loaded into our truck. Tatiana, the sales rep, was helpful and available when we had to come back to get another box of tile. I will definitely go back to Bedrosian for future tile jobs! read more

Bedrosians Tile & Stone - a living room - Building Supplies Near Me - Vista, California

They sold me a laticrete preformed shower pan and some floor tile. When I couldn't find anyone on my own, their employee "Mynor" recommended a company that would help me install and it's been a complete disaster!!! Diego Bros. Tile ruined my tile install in my whole bathroom! I'm literally sick about it because I gave them $4000 and they didn't even put enough mud down to bond the tile to the substrate - there are large voids underneath. They ruined the install of my niche and then tried to sparkle their mistakes. And, now I have to tear up all their work and start over again. So far, Diego Bros. have been unscrupulous by assuring me knew how to install properly and uncooperative with refunding any of my money... Why would Bedrosians suggest these unfit characters??? Are they in Cahoots somehow??? read more

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I have been tremendously overwhelmed with my home remodel after a flood took out three bathrooms, my kitchen, and all my floors. I've spent many days in tile and floor shops, as well as the Houzz App and Pinterest getting ideas. Brittany Anderson came to my rescue today. She patently and competently sought to understand my design style and assisted me in putting together a design for each room. The options at this store are abundant and high quality. I am extremely grateful for Brittany's design eye and lovely personality. Don't be afraid to ask for assistance! read more

Tile purchased does not look like sample in store but when contacted store w photos with multiple boxes (purchased 17) I was told the pictures I went look just like sample and showed "tons of variation " I bought this tile because it had very little white and several different colors. Now I'm stuck because they believe it looks just like the sample. How convenient. You can find cheaper white subway tile anywhere. You will pay 3x the amount here and it wont look like sample. i paid more because I wanted variation. I will never recommend or buy from this company again. Alyssa was my sales person and instead of helping me find another solution she just kept telling me that her and boss see "tons of variation " it looks nothing like sample. Sample is only 1/4 white. Decide for yourself. There are much cheaper options so Shop Dal , az tile or Emser. read more

Bedrosians Tile & Stone - Store sample has gray, light gray, very little white and taupe. - Building Supplies Near Me - Vista, California

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We are building, first timers, and definitely have felt overwhelmed throughout the process. I went to a ton of tile and stone stores and my best experience by far was here! Ivette was absolutely wonderful. She got my vision instantly, was so patient with me, had all the perfect suggestions and completely made my vision come to life. I felt like I was walking around the store with an old friend, who also happened to be an amazing home/interior designer. She wasn't pushy and really listened to my wants and also my budget. She spent so much time with me in person, on the phone and via email and she also made it so easy for our contractor to order everything I picked out. I would recommend her and this team to everyone building or remodeling. They will make your life so much easier! read more

The wife and I are older - around 70 - we are street smart too. Myself I was a policeman, sheriff, and marshal in Los Angeles. (I am sill a Police Commissioner II with San Diego Police's Historical Association & a Technical Analyst with Long Beach Police Department's Historical Society). Besides that my past (See IMDB.COM "Steven Wayne Knight" & "Elizabeth Baldwin Knight") has been 8 careers, 33 job titles, and quite fun. My dad was LAPD, my uncle LAPD, and my grandfather was a L.A. sheriff - that's over 100 years street smarts to stay alive. Dad is 95 now and has 99.9% of his marbles too. We as a family of cops immediately recognized: poor, fair, good, great, and outstanding people. We had too; we wanted to live. HECTOR ORTEGA IS ONE OF A HANDFUL OF PEOPLE THAT GETS MY WIFE'S AND MY - "OUTSTANDING PEOPLE RATING." HECTOR IS ONE FANTASTIC SALESMAN, FOR HIS PERSONAL SELECTIONS, YOUR SPECIFIC COLOR, HIS INSIDE KNOWLEDGE, HIS DIRECT HONESTY (that's hard to find today), HIS ASSISTING YOU, HIS HELPING YOU, HIS DIRECTING THE PROJECT, HIS CARING ABOUT YOU, HIS OVERVIEW FOLLOW-UP, AND YOUR SATISFACTION. I never met a person more defamed by people herein who probably had absolutely the most unfair biased attitude against a decent Latino individual - THAT I have ever seen. I have seen injustice and in court I always let the judge know. I taught college at Long Beach and let my students know know how to be fair. I also have an B.S.B.A. & M.A. Degrees from the University of Redlands in business and management. AS such I would hire HECTOR ORTEGA immediately if I was still in business. HECTOR YOU ARE ONE GREAT SALESMAN! read more

Bedrosians Tile & Stone - Building Supplies Near Me - Vista, California

Order on line. Don't order in store. Love the selection here but the customer service is not what it could be. I placed an order for tile and my customer service agent was Danielle. I was specific with my requests but the agent billed me for an overage without consent. While the intentions were good I did not need this overage and now I'm stuck with a lot of tile since the store doesn't "do returns" - but online does. Dumb. If this was my mistake I'd gladly own this. But it's the agents and the stores mistake. My suggestion is to order online if you are going to go with this company. Since the store and the service agents don't really want to help you and they aren't transparent about their policies before they auto bill you. read more

Customer service is pretty bad. I've been trying for 3 weeks to get ahold of someone to refund an order they couldn't fulfill. They don't answer the phones They don't respond to voice mail There are plenty of other places to shop for tile that have better selections and pricing. read more

I happened to be in the area and decided to stop in about 20 minutes before they closed. I don't live close to this Bedrosians but both times I have been there the sales reps have been so kind and helpful. This last time Tatiana helped me and she really impressed me with how friendly and willing to help she was. Also, this Bedrosians has an awesome showroom. If I lived closer I would go to this one more often. But honestly, it's actually worth the extra drive with the wonderful service that they show to their customers. read more

We used Bedrosian's to tile our master bath floors, walls, shower and counters along with a second bath. We worked with Ivett Moore who was instrumental in helping us select the proper tile combinations and colors. Ivett was super enthusiastic as well as incredibly patient as we worked through multiple tile samples during numerous visits. She has a great eye and is an extremely talented designer. In the end we couldn't be happier with the look we achieved. Highly recommend Bedrosian's overall. They make purchases frictionless and are a pleasure to work with. read more

Our GC sourced two large quartz slabs from Bedrosians in May 2019. Both slabs started cracking within 10 months of installation. I've tried contacting the sales person at Bedrosians directly (twice in the last 5 days) and he won't even respond to my emails asking about the warranty. I would strongly recommend going elsewhere if you care about customer service and integrity. read more

We went from a fiberglass insert shower to this beautiful tiled shower. Alyssa was so helpful with ideas for it to come together. We couldn't be happier. She was very patient in our decision process, understanding our need to make sure it would work for our room. read more

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My husband and I were in the Vista location today shopping for some slabs for our kitchen Beautiful selection and amazing help with ideas from sales associate Stacia She made it so easy. read more

Cheyenne is the best! Everything I needed was ordered easily and in such a friendly manner. Pick-up was also seamless. Our tile is beautiful and we got the best price here! Thank you Cheyenne! read more

I recently visited the showroom on Hacienda Dr. in Vista/Oceanside area of San Diego County. I stumbled upon a new representative who was extraordinarily helpful! Her name is Stephanie Moates and she definitely knows design; she was able to guide me in choices that stayed within my budget and tastes. Stephanie confidently helped me make choices and directed me from making some design mistakes. She quickly understood my vision and was able to make appropriate suggestions within my very constrained budget. I can't recommend her enough. Before I went in, I was feeling very apprehensive about starting my remodeling of a master bath. After spending time with Stephanie, I came out of the store excited and much more confident in executing this project. I am very thankful! And, very excited for the final result. I will post pictures in a few months upon completion so you can see the before and after. Its going to be amazing! Thanks Stephanie! read more

Cheyenne is super amazing She always has great design ideas and awesome follow through Great quality and prices read more

We were there yesterday (7/14/22), Cheyenne helped us out. Spent lots of time helping us understand terminology for the parts and supplies we needed to complete our kitchen backsplash diy project. She is super helpful and had great insight!! Thanks Cheyenne! You made the planning easier for us :) read more

Feels kinda weird but... It's been some time since I've posted anything about any businesses or dining experiences but this captures both areas of satisfaction! Unmatched service and customer care was on the level of a fine dining experience! My wife and I can't wait to cook and entertain on the countertops and island which will soon come of the beautiful "Perla Venetta" quartz slabs purchased at Bedrosians! Please do not pass up the chance at getting the best deal on the planet from Hector! He's in high demand when operating on the showroom floor but be patient and be ready for professionalism and knowledge when looking for what you want. He'll go above and beyond to get the best deal for you! Take it from me, one who expects a lot, you won't regret it! Thank you, Hector! We can't wait to show you the finished product! V/R Richard read more

Great service and a beautiful showroom. I was really impressed with their service and the total experience that I had.

I ordered all of the tile for the current house I'm flipping through this Bedrosians location. I worked with Tatianna as my sales rep and she was wonderful. Some tile we got shipped and the rest we were able to pick up at their warehouse. The tile shipped quickly to our project and arrived without broken pieces. Tatianna kept me informed on the progress of the rest of my order and was extremely quick to answer any questions I had. Great product and great customer service. I'll absolutely be recommending this location to friends in the industry. :) read more

Danielle is amazing! My project has been going on forever and she remembers me every time I go in. She's super eager to help, very friendly and a wealth of knowledge. Thank you for being a bright light in my construction chaos! read more

Friendly, helpful. They had exactly what I wanted and needed for my project. They filled my order and I was able to start my project on time. read more

Went in several times to look at tile. Spoke with a salesman about certain selection over the phone later that week, several phone calls to work out quantity, pricing, delivery time etc. Confirmed my order over the phone and was told 6-8 weeks for arrival. Understandable and I was aware of the wait. Fast forward 6 weeks I call in for a status on it and was told payment was needed to complete the order. This was not discussed at start of any of our calls nor on the day I placed the order. Again this was not discussed and considering it was ordered under a business I was under the impression payment would be due on pick up. No follow up call either if they were expecting payment wouldn't they follow up as a customer service stand point. My decision was clear with the rep as we spoke several times. Now we are back at square one. 6 weeks wasted and back on the hunt for tile, but it won't be here. read more

Went here today with my wife to get some help, learn about the process and start our countertop shoppin experience. Unfortunately not a single employyee acknowledged we were even there. Nobody offered to help and really we could not even find any employees who could. There seemed to be one salesperson who was helping someone else but never acknowledged us. At one point I i think we saw 3-4 other sales people just standing in the back room on their computers. Super bummed as we were told this was a great place... I would suggest management remind their employees that they should greet, help and actually try while at work. And we saw a few other people and couples all walk around and nobody got helped. Oh well, I'll take My business some place else. read more

We were so excited we found this place. Beautiful tile with good selection. Unfortunately, the sales woman didn't mention they do not take tile back. We have a whole case of unused tile. I understand if you have a policy like this, but I wish I was verbally informed at the time of purchase so we would have bought a more accurate number of tiles. Staff was very helpful when we were purchasing, but not very helpful or understanding when we came back. read more