We hired BP Water Concepts to build our pool after speaking with a handful of other pool companies…read more We have used larger companies in the past and we were excited to work with a small family owned local company this time around. Roger came out several times and was super friendly and receptive to our vision. BP initially seemed great until it came time to build the pool! We received our first mock up which we really liked, and were ready to make a couple small changes and move forward, only to never hear from them again. We tried several times to reach out via text as well as set up phone calls but Ben's response was always an apology days or more later, with excuses including "the last week was complicated for me," and even worse, just no response at all. Unfortunately, for us, we are out money, time, and doesn't look like we will have a pool this summer!

I can't say enough about this company! Family owned and amazing! From start to finish they were…read moreprofessional, courteous and most of all delivered the exact pool we have waited for ! Front start to finish 7 weeks ! This is un heard of! I would highly recommend them!

Wanted to buy fireplace insert for my fireplace. After reviewing five online sites and gaining a…read morebetter understanding, I contacted Paul at CALWEST in Murrieta, California. The best decision I made. They have a substantial inventory across many brands and are highly knowledgeable. My wife and I purchased a high-quality unit, and it was installed at my home.

My husband and I new El Grande EC -1166EX Cal Spa owners September 2025. We love our spa and it has…read morecompleted our resort like backyard for us to enjoy for many years to come. We purchased our spa from Diana Cox from the Murrieta CA store where her customer service was above and beyond excellent knowledgeable and honest service. We are so pleased we highly recommend her and location to our friends and family. We also met Lorenzo the service tech who serviced our spa recently. He too was excellent very helpful and knowledgeable suggesting us to best care for our spa to last many years.

Boyer Pools abandoned our project and we were lucky to have it completed by another company. Bob…read moreand his son Jake are compulsive liars, have lost their license and did not pay subs that worked on our project. In that regard, we were very fortunate that no liens were placed on our property by those subs. Jake Boyer actually blamed my wife and I for the delays in the project; thank GOD we didn't give them the next incremental payment or we'd still be out $36K. I would dig the hole myself before I hired anyone from the Boyer family and beware, I have been told that they are trying to do business still under a different company name. Run from anyone named Boyer...

This was definitely a BAD experience. Please beware. I…read morehad to get somebody to finish my project and do so many things over again because they were not done correctly and the City called him out on it. He wanted to bypass permits. Crazy experience for me.

4 years later, I call Alex with questions and concerns and he still remembers me and answers like a…read morefamily member would... Had an issue with my spa lights and he was able to take care of it under warranty as apparently it's been a common issue, and in a timely manner. Absolutely solidifies the exact reason why I chose these guys 5 years ago... customer freaking service Love these guys, and you will too!

The price is great (better than the other pool places we interviewed), although that comes at a…read morecost for sure. They started out strong, but then they completely dragged out our build. There were weeks where we didn't see or hear from them. We were constantly having to contact them to see what was going on with our build. We seriously thought they were just going to leave a big dirty hole in our yard and never come back. After 7 months of us practically chasing them to come back, our pool was completed. Had we not chased them, I would think we would still be dealing with them. We had to point out several cosmetic things in the surrounding areas they worked on, but the pool itself turned out great. Would we recommend them, mmmm probably not unless you have the patience of a saint.

I needed a pump replaced that was over 30 years old. Abe quoted a great price and made sure that…read moreeverything got cleaned up properly, including the deteriorated base under the pump and the electrical conduits. I knew there would be electric and jandy valve change orders, and he found them and the price was very reasonable. Overall very happy with his work. He also fixed my pool sweeper when another company, who charged me quite a bit, (almost) fixed it. One of the axle rods for the gears slips out occasionally. Abe was able to spot that and had a fix for it. Well done!

Abraham pressured me from day 1 to upgrade my entire system and use a vacuum. I did not like that…read more I needed to just establish monthly cleaning services. He was reckless with my pool, and exhibited poor common sense and judgement. My pool tiles were knocked off in one area, pool was left visibly grimey and dirty, and concrete around pool basket was messed up as well, in addition to Abraham rinsing my filter cartridge out directly on top of my sprinkler head every time. Something sandy should not be rinsed out on top of a sprinkler head when there are plenty of other areas to rinse the filter. When I was notified the tiles were damaged, I asked Abraham to place them in my pool shed. Instead, he left them on the ground in my walkway. I have a puppy and that is not where I asked him to leave them. I am highly dissatisfied with this service and especially for the price I paid for his cleaning services. He would come after dark many times to clean the pool and it's like washing windows in the dark. The pool has never looked worse. I used Chucks Pools service for nearly 15 years without any problems, and I had to let these guys go after 1.5 months. I wish Chucks pool service was still open, but they abruptly closed in December 2024 so I had to find someone new and now not only do I need to find someone new, I also have to have my pool repaired due to the reckless "cleaning" performed by this company.

While I ultimately chose a different contractor, Joel was professional and understood our vision…read morefor the backyard. He provided a detailed thorough proposal and answered every question. I gathered 3 bids after interviewing 9 total contractors. Premier was a very close second.

This is gonna be my honest review of this company, so here it goes…read more Called a few places and got multiple quotes on a pool and concrete , I was impressed from the start with Austin Rizzo. They gave us a good price on exactly what we wanted at first we were a bit sticker shocked but they worked a great package deal together and decided to use Premier and it's best decision we've made. I was blown how great there team is, Shannon was great at scheduling all the steps it took to build it and 6 weeks later our pool is complete. Thanks Austin and all the crew members who made it happen.

Char is a teacher that's been doing it for quite some time. She has a payment process that's easy…read more($90 cash/wk) and a parking area that's perfect for groups (stone gravel). She has perfected all the steps needed for quick progress in her students. Our son is only 2 yrs old, has been going for a week and is already in water-wings unassisted by her hands.

Best classes for kids in all of San Diego Northern County. We used to live in San Marcos and tried…read moreseveral schools in Carlsbad, San Marcos, Encinitas areas. Most places have college kids teaching and here you have Ms. Char with 50+ years of experience! She is great with all kind of kids. I was worried my son won't listen, but unlike with me, he is doing amazing. My son also has trouble with gross motor skills due to a medical condition and Ms. Char is absolutely fantastic about it. It is 4 times a week 30 min classes. And it is a commitment. But it is worth it! The progress my son has had in just one month is more than 6 months at any other school. Ms. Char was recommended to me by several neighbors and we are so happy Ms. Char had a spot for us!

I spoke with Matt today regarding servicing my pool. Despite not being able to take me on as a…read morecustomer he was incredibly helpful in educating me on pool maintenance and resources. Matt patiently spoke to me about several facets of of owning a pool and offered to stop by and check my water after I'd located a regular pool cleaner.

wasn't able to help with what I needed but fast response with help to find one. was very nice…read morehelping me find place to help with my projects.

Very friendly and knowledgeable about hot tubs and how to maintain them. Not pushy and have…read moreprobably 30 spas on display to choose from. Konstantin is a great guy.

Fair, honest, quality, variety for all budgets. Quality products, knowledge staff…read more I came to Konstantin (the owner) with the overwhelming task of picking out a hot tub. All of the other stores in San Diego were pushy and keen to put you into whatever sounds like it fits the ticket. Not with K - he took the time to understand my use case and what I'm looking to get out of my hot tub. After we made what I feel was a very fair deal, he handled everything. He coordinated a 3rd party electrician for me (I paid for this directly), and he handled the crane for me. All in all, this process couldn't have been better. If you are in the market, this is where you should take your business. Safe to say, if I ever need another hot tub, this is where I'll be taking my business.

James and Katy from Next Level Pool Service were quick to come out to diagnose, and service our…read morepool when we were having issues with our filter pump. Our regular pool maintenance wasn't being responsive, and James came to the rescue! They were both very professional and had quick, and clear communication with us from the staDefinitely recommend!

**I read somewhere they are under new ownership, so that would explain the downhill service. This…read moreis the newest review that they earned** *And also - NEVER PAY IN ADVANCE! A REFUND IS IMPOSSIBLE IF THEY ADMIT TO NOT BEING ABLE TO DO THE REPAIR! On an early Saturday morning, I had a union split all the way around on the outlet of the pump during the priming. I thought I was specific in my description but they wanted $750 to fix it. A bit too much. I should have hung up then but they wanted to see a picture of the damage, so I uploaded that and they lowered their price to just over $250. Still a bit too much, but I agreed to it. They said it would be later as they did not have access to parts, which I already assumed that much and agreed. I unfortunately decided to pay in advance so they could make a quick fix the following week. Mistake #1. Monday arrives and they call me saying the fix they intended won't work because of the thread pitch. This was using a split nut so nothing had to be cut. They offered a refund during that call or they could cut and reassemble the fitting for an additional $200. I asked for a refund. They agreed and apologized. I then received a call from them about 20 minutes later while I was driving to the pool store and Lowe's to get what I needed. I ended up buying a new check valve with the same threads. I contacted them and they said they apologized again and said they would honor the original quote, but I told them I was already in motion on the repair and asked them to proceed with the refund, to which they 'Liked.' 10 Business Days later and no refund has been issued. I contacted them through Yelp and they stated they would "doublecheck" it and make sure it went through." 3 days later nothing is moving and they have not contacted me via any messaging medium that they are on top of it. **Update- They claimed they could not refund me through a USAA credit card and offered to drop off a check. I agreed to this past Monday and they agreed. Here we are on Wednesday and nothing was ever dropped off. Next to last update - They ghosted me. Having to file a dispute with the credit card company. To think I trusted the folks at this company.