We hired BP Water Concepts to build our pool after speaking with a handful of other pool companies. We have used larger companies in the past and we were excited to work with a small family owned local company this time around. Roger came out several times and was super friendly and receptive to our vision. BP initially seemed great until it came time to build the pool! We received our first mock up which we really liked, and were ready to make a couple small changes and move forward, only to never hear from them again. We tried several times to reach out via text as well as set up phone calls but Ben's response was always an apology days or more later, with excuses including "the last week was complicated for me," and even worse, just no response at all. Unfortunately, for us, we are out money, time, and doesn't look like we will have a pool this summer! read more

I can't say enough about this company! Family owned and amazing! From start to finish they were professional, courteous and most of all delivered the exact pool we have waited for ! Front start to finish 7 weeks ! This is un heard of! I would highly recommend them! read more

BP Water Concepts - Pool & Hot Tub Service Near Me - Fallbrook, California

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We had BP come out in early December to talk about a new pool and after spending some good time with us getting our wish list, we were told the actual design and quote would take a week to turn around. The first impressions were pretty good but two weeks go by and no word from the owner. After checking in with him we were told that it would be a little while longer. Here were are at the beginning of Feb and no word from the owner still. I guess walking away from what could have easily been a $100-150K pool project is worth it to these guys. Hopefully, it's not the sign of things to come for others who reach out to them. read more

BP Water Concepts was fantastic to work with and made all of our pool and backyard dreams come true! It started with the design by Ben, who took all of our input and suggestions and nailed our design better than any other pool company. We got many other designs and he was by far the best. The great thing about Ben is that he took the time to jump on multiple zoom calls and actually work the design real-time with us. This took several hours and he said no problem as he wanted to get it just right. His attention to detail was second to none and we greatly appreciated it. We used every detail of his design from color schemes, paver pattern and color, stacked stone colors and designs, as well as tile and pebble tech. Everything was spot on and looked even better in person. Roger was our project manager and did a great job talking with us daily and keeping us updated on the teams progress. We did a pool project with 2 other neighbors so they worked on 3 pools at once. They did a good job working between the jobs and sharing resources. All 3 jobs progressed well and turned out amazing even though we all had different designs. Roger goes the extra mile and does whatever he can to make sure you are happy with the construction experience and more importantly the finished product! He would constantly work with us when we had questions and make suggestions to improve our project. He is upfront about pricing so you know the costs if you want to add anything. We swapped out grass for more pavers and Roger and Ben did a great job on pricing and transparency. Overall, you will not find a better pool company to make your dreams come true. Their pricing is better than any other company and their willingness to make your project amazing is the best in the business. If you want to have a pool oasis at a great price, with great attention to detail, you should use PB Water Concepts. read more

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BP Water Concepts was the best experience I've had with a pool company or any contractor. When they started they showed up everyday until they were done. And they were fast. Ben has some good people working for him. Ben never had me wondering when/if they're going to show up. A non stressful experience and I've had plenty of experience. Ben is fairly priced and does excellent work I wouldn't waste your time looking and getting too involved in other bids. I will be using this company when I do another pool. read more

BP Water Concepts did a great job on our complicated retaining wall and other concrete work. They were very attentive to our needs and our schedule. A professional team from top to bottom and I would definitely use them again and recommend them to others. read more

Thank you for laying out cement and making a walkway in our backyard. You guys worked fast and efficiently. The pricing was affordable compared to other companies. read more

Glad I found this company. They did an awesome job from start to finish. We could not be happier with the turnout. read more

BP Water Concepts - Before - Pool & Hot Tub Service Near Me - Fallbrook, California

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I hire Ben from water concepts to do my pool I couldn't be happier. Am glad I made this decision me and my family are very happy with the job they did and look forward to hiring them in the near future my friends and family loved it read more

Loved the final product! They were able to create what we wanted and more! We looked at a few companies but their great customer service and attention to detail is what won us over. We get so many compliments on our pool! We are so happy with went with BP Water Concepts. read more

I had BP Water Concepts design and install a new pool for my backyard. They designed and built a beautiful pool for me and turned my plain space into a tropical paradise. I chose to use BP Water Concepts for my project because they were a small family company and they gave my project the attention that a larger company would not. These are a great group of guys with a lot of talent and experience. Ben came up with a great design and Roger, Freddy and crew made it into a reality. Issues came up during construction as things always do in construction projects. The best part was that this team took care of any issues that arose and left me with a pool my family will enjoy for many years. I highly recommend BP Water Concepts and will use them again if I ever build another pool. read more

After 20 years it was time to resurface, and basically rebuild our pool. We chose BP Water concepts after getting a few bids. They started the project when they said they would, and finished on schedule. The crew was there every day right on time and we felt they definitely knew what they were doing. Very happy with our finished project. We definitely recommend these guys read more