While I ultimately chose a different contractor, Joel was professional and understood our vision for the backyard. He provided a detailed thorough proposal and answered every question. I gathered 3 bids after interviewing 9 total contractors. Premier was a very close second. read more

I orignally gave them a great score after the job was done. But now, after a a few years, I rescind my review. Concrete job is poor and crumbling apart across entire jobsite after only a couple of years. They will not fix. Will never recommend. Looks good at first, does not stand by their product. Also, blocks falling off facade and falling into the pool constantly. They just do not care. Not happy with the service, they are one and done. Do use them if you want someone to stand behind their work or want quality work. read more

While the owner was friendly enough and was one that came to us directly himself (back during Covid - end of 2020) which impressed us, most of his talk was bragging about how many jobs he had running simultaneously and his own amazing pool that he hosted lavish parties. We asked for a mini/smaller scale version of our neighbor's pool he did around the same time and we knew what our neighbor's paid. The bid that came back was outrageous (over $90k back in 2020) when I wrote them back and said there must have been some mistake, our bid was altered and sent back all of a sudden $20k less which didn't give us a good feeling nor did we feel we could trust this company so we decided to go with someone else. read more

Had my pool for 3 years and have had equipment problems every year and they did not even put a step in my spa

This is gonna be my honest review of this company, so here it goes. Called a few places and got multiple quotes on a pool and concrete , I was impressed from the start with Austin Rizzo. They gave us a good price on exactly what we wanted at first we were a bit sticker shocked but they worked a great package deal together and decided to use Premier and it's best decision we've made. I was blown how great there team is, Shannon was great at scheduling all the steps it took to build it and 6 weeks later our pool is complete. Thanks Austin and all the crew members who made it happen. read more

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As someone brand new to the pool world, I've quickly realized it's a lot like buying a car, overwhelming, full of fine print, and not always straightforward. That said, my initial experience with Joey at Premier was actually really positive. He was personable, professional, and seemed genuinely willing to work within my budget. After meeting him at their office, I was pretty close to moving forward. I told him upfront that I wanted to get another quote before making a final decision. He responded, "As you should," which I appreciated. But then he asked who I was meeting with, and when I told him, he launched into a long rant about how they used to work for Premier, left, etc. A little much, but I let it slide. Joey promised to email me the bid and a set of videos that night. That was the last I heard from him. I gave it a few days. Nothing. I followed up via email, crickets. I figured maybe he was waiting to see how my other meeting went. Still nothing. Two weeks later, I sent another email. Then I left a voicemail. No response. I've been in a long-term relationship, so it's been a while since I've been ghosted like that. In the end, I didn't go with Premier, not because of price, but because of the lack of follow-through. There are a lot of pool companies out there, and communication matters. If you're starting your pool journey, here's what I've learned: * Many quotes don't include demo or access prep, which can be expensive. * Concrete cutting and yard access aren't always mentioned upfront. * Almost every contract has a clause about hard dirt or boulders, which could lead to surprise costs. None of this is meant to bash Joey -- I actually liked him. Just sharing my experience. I will say I did ask if they offered a cash discount and he said not really but he would ask. Again never heard back. read more

Service has been awesome especially Maia who is in contact almost daily about appointments and follow up. Ivan was just here and was super helpful about the ins and outs of proper pool maintenance. Would highly recommend. read more

Very happy with the work done by everyone at Premier Pools and Spas. Since day one when we first met Jeff. We were lucky to speak with him and get things started and most importantly to deal with him from start to finish. Jeff was very professional, friendly and great to work with. Always available when we had questions or concerns. His guidance through the whole project along with Travis and Dan was great. Sharon from office was great as well when it came down to schedule crews! I have nothing but great things to say about Jeff and his team. Definitely will refer him. We are very HAPPY with our pool and how it all turned out and looks Amazing. Can't wait to create memories with our kids. Have no regrets on the whole process on getting a pool after seeing the kids so happy using our pool. Thank you Jeff and team for all the support!!! read more

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We came to use PPAS as they were a referral and I also did a small check online which was my mistake. Things were good for the first month and then it starting going down hill and never got better.....Owners in California are same in Texas but under the name Pinnacle Pools and Spa. Both franchises share under the same franchisor umbrella. Our project is currently on 574 days of not being complete as of this review Despite issues of communication and not really having a project manager (he left the company), our first major delay was when I found we were overcharged with material calculations thus overcharged in prices despite repeat requests for a breakdown of itemization of costs. Also we were also told in writing based where lived pricing was higher. (do not even get me started on that) the miscalculation issues took a couple of months to sort out with the subcontractor and PPAS then just when we thought we were back on track it happened again (miscalculation of material) Interesting enough with the same subcontractor. We extended grace both times honestly we have extended grace this entire project as there is so much more I can say since I have documented our project along with my husband being in the construction field. A lot of little mistakes here and there but understanding people are humans too. Never mind we live in a rural area and the equipment has been sitting for almost two years....we are taking bets on what animals has made a home???? Since we spoke about this from the beginning with the PPAS Sale Representative and how animals love to get inside the pool equipment. Please note our pool was designed to help our special needs children who are medically complex and water is therapy to them. Sadly, we have heard nothing but empty promises; now I have found through researching many others are in similar situations in trusting the same owners or PPAS...it is just a nightmare...Stay far away!!!!! I am sure there are happy customers but DO YOUR RESEARCH because I AM NOT THE ONLY ONE!!!! read more

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We had an overall great experience when working with everyone at Premier with our pool + spa build. It all started with our designer, Austin, who really knocked it out of the park! He came to our home and was able to provide us with a complimentary 3D design that we were able to make revisions to as well. This was an exceptional value when choosing to partner with Premier as all other companies that we spoke to wanted $1k+ for this service. Austin really went above + beyond for us and was truly a pleasure to work with. It was also finished in great timing...3 months from start to finish. Our backyard is no longer a wasteland in the summer heat and we absolutely love it now!! We highly recommend Premier to our neighbors, friends and family! read more

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Contacted RJ and inquired about having a pool put in. RJ made time and went out of his way to come out and provide an estimate. RJ was very polite and friendly. If you are interested give them a call. Thanks RJ read more

They did the best drama I could ever ask for my whole backyard is so beautiful. It's like a oasis back here. Highly recommend this company. They also got done really fast so I was able to enjoy my pool before summer. Everything looks so beautiful. read more

Premier Pools & Spas - Temecula, CA - My beautiful pool thank you guys 10 stars very pleased - Pool & Hot Tub Service Near Me - Murrieta, California

Let me start by saying I would work with Premier pools again if I even needed another pool built. Premier pools not only gave me a great design, but the price was very comparable to other pool builders. For a few hundred dollars more, it was definitely worth the warranty and work. First off the communication was amazing between everyone. I was able to talk to the project manager and my salesman throughout the entire process. There was never a moment I wasn't able to clarify something or have a question answered. It was usually working minutes or definitely within the day that I received my replies back. They were fast. There were many projects that started in my community before we did, but we finished well ahead of mostly all the others. The work was quality. I waited a while to post my review to see how things would hold up and let me say I'm still very happy with everything. I have a small backyard but they made it work for me. Super satisfied. They were flexible honest and proficient. read more

Premier Pools & Spas - Temecula, CA - Pool & Hot Tub Service Near Me - Murrieta, California

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Premier to the rescue! We originally chose to go with a small general contractor who said they can build a pool hoping to save some money. Just about a year later, after chasing down that contractor who took most of our budget then closed his business and left my family with a partially finished pool I decided to call Premier Pools & Spas Temecula. Chase was very timely in coming to meet us and up front about what completion would entail as well as timelines. We signed up with Chase on 12/13/23 and had a completed pool full of water on 1/3/24. They're so fast! Blain was our PM and they both made sure our project went quickly and smoothly. At the end of the day we ended up paying more than what we would have if we had just gone with Premier in the first place only it wouldn't have taken a year of headaches and shoddy contractors. Thank you Chase & Blain for getting us swimming! read more

Premier Pools & Spas - Temecula, CA - Our finished pool! - Pool & Hot Tub Service Near Me - Murrieta, California

Premier Pools has been awful to work with. I would highly suggest looking for a different company when building a pool. When building our pool I interviewed multiple companies. They were great with their selling points, but they are only that. "sales men". Our pool took multiple months due to mistakes made on the contract. We had asked for things that's weren't included on the contract and ended up having to pay out of pocket for stuff that should have been included on the loan. They destroyed our side front yard and destroyed our irrigation lines with no care. The pool was initially dug incorrectly even though they advised us each step would be need to be approved by us during the process. They had to add some type of steel wall into the hole to fix their mistake. We had a firepit installed by them and even showed them pictures how we wanted it done. It looks nothing like we wanted and the tiles are uneven. They refused to fix it and just made excuses. Our concrete has spots, but apparently that's normal even though other contractors have told us it wasn't. They drilled equipment into the house at the most inconvenient location and refused to change it. (Why wouldn't you ask the homeowner their opinion before drilling into the house?) Our pool turned out beautiful, but has soooo many problems. We have had our pool for one month. Initially the lights weren't working. The pump still isn't functioning correctly and runs all days. The pump already has a leak (which the water company contacted us about). Our jacuzzi ended up being empty one day and I had to hire a whole different company to fix it since it wasn't an emergency to them. We have called them and the pool cleaning company they contracted but have had no luck with them fixing the system or even showing us how to use it even though they said we would have a "pool school". If I could go back in time, I would never work with this company again. Our project manager was very helpful and we actually really liked him, but I believe it's the company that is the issue and the false narratives we were sold by the sales team read more

A little pricey but every company is in my opinion when getting a pool. Overall product was really good, but they had to use mini bobcat to go thru side yard and to do so it went back in forth in front yard. In the process they tore apart front yard going back and forth and also tore down the side wall. The side wall was possibly understandable but then to charge me for tearing up my drip system. Overall was still happy just not with that extra charge read more

THIS COMPANY USES DISPICABLE PRACTICES In their standard contract there is a clause that gives them a free pass for not paying their subcontractors. For an overrun because they failed to estimate properly the total quantity on required materials and then due to some damaged materials that had to be replaced, they do not pay their suppliers / subcontractor. They instead told their subcontractors to put a lien on the property. That leaves the homeowner liable for their mistakes. i did ask about the clause and was told it was not an issue because they always pay otherwise they would not have good supplier relationships. But they did not pay. And they refuse to let you know in advance. I have text messages proving this. read more

We have built 4 pools and our most recent one was with Premier. We are thrilled with the results. The team is professional and diligent and the quality of work is outstanding. I highly recommend working with PPAS if you want a high quality pool built on time and on budget. They are breath of fresh air in a world where service seems to be a lost art. read more

Premier Pools & Spas - Temecula, CA - Premier Pool built in Bonsall CA - Pool & Hot Tub Service Near Me - Murrieta, California

Not stoked about having had given them my business. Have you on cloud 9 when they are signing you up to build a pool, but when things start to fall apart when they arent suppose to, we were ignored. No one returned my calls with concerns of grout and tile coming apart. I called Gloria at the service office, very nice but she let me know she would initiate communication with the builder via email to contact me. I have neighbors that ask about the pool builders and tell them to get another company to build their pool. read more

It gets even worse! Even since I left my first review, I still have not been able to receive a call back about fixing the leak causing damage and all the other damage the caused around the property. So disappointing, avoid at all costs!!!!! And Jeff B, Christina is the exact person I've left at least 5 messages for that has not returned my calls. You need a new service manager!!! read more

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We decided to build our dream pool with Premier Pools & Spas and they didn't disappoint! From the moment Drew came to take measurements to Blain coming and overseeing that every step was completed satisfactorily to a very informative pool school to Gloria and Ellen helping us with all the maintenance questions. We are very satisfied with the outcome and continue to enjoy every minute of our piece of Heaven. Thank you, Premier Pools for your transparency and excellent customer service. read more

Premier Pools & Spas - Temecula, CA - Pool & Hot Tub Service Near Me - Murrieta, California

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My husband and I are so happy we chose Premier Pools & Spas - Temecula, CA, for our new pool and spa. This was a huge project for us and we could not be happier with the outcome. It's construction so of course we had several issues come up during the process but RJ and Shannon walked us through every issue until we were completely satisfied. They were responsive to every text/call and the final product is FIRE. Thank you to Premier, especially RJ and Shannon, for building us this incredible pool and spa. read more

Premier pools did a great job on the install of our pool and jacuzzi. After reading our to 7 different pool companies, premier was the only company that responded quickly, sent someone out to see our vision and got us a visual of what we wanted. Austin was our salesman and he helped us to put our ideas together to create our vision. He was knowledgeable and honest with our decision making process. Blain was our project manager and we there every step of the way making sure that each project got done and that we were happy. We had a few project delays because of the county but he pushed thru meeting with inspectors and fighting for us. We couldn't be happier with the outcome. read more

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Thank you to Jeff and Jon for taking care of us and making sure our backyard is exactly what we wanted. We had some issues that have been resolved so wanted to take the time to thank them publicly for responding to our concerns and making it right. With doing custom work, comes custom problems read more

Premier Pools & Spas - Temecula, CA - Entire view - Pool & Hot Tub Service Near Me - Murrieta, California

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We are HIGHLY disappointed with this company. We had a pool built that was finished last October 2021. To their credit l, the pool is finished, functioning and we have not had problems specifically with the pool (yet). Our complaint is around the entire process of having the pool built and Premier pools customer service after the fact. During the build: Nothing happened within the timeline we were given. We were CONSTANTLY left wondering when the next step would happen, then when we would ask questions we were treated like we were almost harassing them. Most things we'd learn of day of or when someone was already in our backyard. We understood our backyard was a construction zone, however, I don't think it's too much to ask to keep us informed considering how much money we gave them to build said pool. We were often met with responses to our questions and concerns with "don't worry we've got this." And. "We are the professionals, we have everything under control." Our backyard throughout the project looked like a junk yard. Their hired workers left plastic bottles, cigarettes buts and food wrappers every single time they came and left. When we wanted to step outside of their box with our tile choice we were met with negativity and a lot of no's because ultimately it would be "more work for their tile guys and if we don't want any mistakes we should keep it simple" Our project manager was changed twice mid project and the only reason we would find out he changed would be when we'd see his name removed from our group text and another name added which prompted us to then ask questions... at that point we were informed of the change and that again they had everything under control. The whole process really left us feeling jaded. Bringing us to the present. Once they signed off and said everything was done and we were good to move forward with turf and landscaping- we did. We used their recommended landscaper and finished the project. It turned out beautiful. After the rain and downpours we had in December the entire perimeter around the pool where the gas line was dug (by them for the pool and hot tub) started sinking. It has sank 3 and 4 inches in some places. It's very obvious where it's sinking under the turf because it's only in the place where the trench was dug- not in other places. What we have discovered is that the trench was not backfilled properly. It was not compacted in that process. They just put dirt over the hole and essentially walked away. Every person I've spoken to in the construction industry has told me that you have to fill the dirt in flights and compact. It's obvious that didn't happen because we Can stick a rod iron pole down at least 2 feet with minimal to no resistance. When we contacted premier we were told we had to place a warranty complaint. After a whole lot of back and forth emails and frustration our original project manager finally came out to "take a look at things" and then to finally tell us that they are not going to fix the problem. Apparently, the contract only states that they will fill in the dirt and doesn't say that they will compact the dirt. Bottom line is... I HIRED THEM AND PAID THEM A LOT OF MONEY TO BE THE CONTRACTOR AND TO MAKE SURE THINGS WERE DONE PROPERLY. IM NOT IN CONSTRUCTION OR A POOL BUILDER SO HOW WOULD I KNOW YOU DIDN'T BACK FILL PROPERLY?????????!!! They also told us that our landscaper (that they recommended) should have caught that. I'm sorry but why would my landscaper dig down that deep to grade the yard and plant some plants for us? That's total BS. Long story. Sorry. But at the end of this we are left paying more money to have this fixed. I'm sure we could be those people and yell and scream and demand things be taken care of- but we just don't have the energy and aren't those people. Just know this company does not operate on integrity and will not be there for you when shit starts to sink and they have the thousands of dollars you paid them. read more

Premier Pools & Spas - Temecula, CA - Example of the ground sink. Those rocks were level with the patio. - Pool & Hot Tub Service Near Me - Murrieta, California

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Very professional from the start. Once the project started it moved quickly after we finalized the design. Project manager kept us informed throughout the whole process. Joey helped us and designed the pool even after we changed it a few times. The whole team was very professional and respectful throughout the whole process.. Definitely recommend Premier Pools you won't be disappointed. read more

We will like to thank Blaine and Joey at Premier Pools & Spas in Temecula, CA. They did a great job! from day one everything went smooth from communication to the outcome of the project. Our backyard is ready for summer, thank you guys! read more

Premier Pools & Spas - Temecula, CA - Pool & Hot Tub Service Near Me - Murrieta, California

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The entire team at Premier provided us with a white glove experience throughout the entire process. A special call out to Blaine and Chase for making pool building a nice experience for our family. These two guys went above and beyond to make sure that we were happy with everything. They even went so far as to do things that were outside the scope of work - like taking the old basketball hoop and pole out and cutting it into pieces to be hauled away. I've never see a sales guy and project manager so devoted to delivering results. When we started, Chase said that everything was going to be perfect. And, it was!!! See the pics below. My wife and I had no doubts the entire time. Everything was on time and on budget. Even with all the rain we had last winter, the team kept their promises and met every project deadline. Everything was finished a week early! Ultimately, it was as pleasure working with these guys. I miss them! We had a lot of fun talking around the construction site and I'd personally recommend this company to family, friends and colleagues. read more

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GO WITH A DIFFERENT COMPANY!!!! I normally do not post reviews but if I can save at least 1 person from dealing with this company this post will be worth my time. Absolutely the worst experience I have every had. Starting the process in September, it is July and my Yard is a mess, pool not completed and can't even get a return email or phone call. Now I am stuck partially finished pool. I have no idea how they have any good reviews, must be paying for them. Everyone I have spoken to has a similar horror story. I should have went with my gut. Let the franchise name fool me. DON'T LET THIS HAPPEN TO YOU!!! I would not recommend this company to my worst enemy. I can not stress this enough..DO NOT USE PREMIER POOLS of Temecula. read more

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We made the decision to have a pool designed & built by Premier pools and spas. Here are some pictures I realized were not included in my last review. Below is the video of my amazing backyard as well. https://youtu.be/pQcsk4dErqw read more

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I bought a new spa and pool from Drew! He's was great! He took care of us really well, he was informative and patient, answered all our questions even if we asked more than once. If you want someone who is reliable and knowledgeable and can be creative, then Drew is your guy. Once the project started it seemed like it only took a couple weeks. I believe we got more for our money and the value speaks for itself. Adrian and his team built the pool and did a wonderful job at keeping the area clean and safe. They finished the pool ahead of schedule and my family and I are very happy with the results. I'm really happy I went with Premier pools and spa! read more

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The worst customer service ever. They start off very good at the beginning when they're trying to sell you the perfect pool. We had Drew, who at the beginning was amazing very responsive. The minute we signed paperwork things changed. We had so many issues during construction with the workers they hired. But it was impossible to get ahold of anyone with premier pools. Drew now didn't care because he got his commission and our project manager would never get back to us nor respond to our texts. We had many issues with the work that was done. I asked multiple times for a manager left messages and nothing. Pool is finally done we have many issues and they directed us to warranty department. It's been 4 weeks and this " warranty department never gets back to us. Please please do your homework before hiring this company. And if a manager reads this I'm still waiting for a call from you. read more

I had called several companies for quotes. I called premiere and within 15 minutes Joey returned my call and was at the house that same day. I told him what my vision was, he took measurements and we set up an appointment to go to the showroom. He got my vision absolutely right. HE LISTENED. We picked colors and product and I was impressed with the final price. I was told 14 to 16 weeks from start to completion and they were done in 11 weeks. All the contractors were amazing. The project manager George was always available by text or phone and answered questions as they came up. Joey was also available and amazing as well. I got a quote alittle cheaper, but the quality and care I received from premiere was above expectations. Oh by the way the grotto designer is an artist. Great job ya'll read more

Premier Pools & Spas - Temecula, CA - Grotto - Pool & Hot Tub Service Near Me - Murrieta, California

Update on our pool. Within just 3 months our pool is complete and we could not be happier. We are so glad that we went with Premier, DuVall, Adrian and everyone who took part in building our pool made the process so easy and we are so grateful. Pool school with Tony was super informative and Alex was great as well. We highly recommend Premier for anyone who is hoping to add a pool to their backyard. But remember to trust the process! It can get a little messy but it's super worth it. Here are some pics although about backyard is still in progress. Thanks Premier! read more

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It's simply doesn't get any better than premier pools and spas. Not only did they design an incredible pool and jacuzzi in our small backyard, they offered advice on landscaping and number of other services (coping, air conditioning relocation, stonework, turf down the sides...) that made for an exceptional finished product. Special compliments go to Jon Slivick, 24/7 Jon. He would come out on weekends and anytime we needed help or advice, he was always available when we needed him. I highly recommend having your pool designed and built by premier pools and spas. Thank you again Jon for making this a wonderful experience. We could not be happier. read more

We had an amazing experience with Premier Pools & Spas - Temecula. As someone who pays very close attention to detail, I watched their team build our dream pool & backyard without cutting any corners. It began with Austin who created a perfect rendering which was exactly what we had in mind. It continued with Blain, our PM, who ensured every step of the process was executed correctly and on schedule. In addition to their expertise, they (and every other person we interacted with) had great attitudes; friendly, outgoing, and willing to go the extra mile. Premier runs a first class operation from start to finish. read more

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STOP BEFORE YOU MAKE YOUR CHOICE OF BUILDERS! Like a some of the others on their reviews, it hasn't been the best experience. This is my second pool and paid more than the first one and definitely not as pleased with the work. I won't share all my disappointments as it seems like you get the standard answers back on social media that make the owners/company look like they care. But when the sub contractors like Rodolfo and Victor take more time to talk with you about your dream that speaks volumes about the management and sales staff that actually are the ones committing to their company promises. I write this only to say do your homework. For Premier I provided my feedback and info. On your comment form and email a month ago and still no phone calls. So save your time responding here. I was directed to deal with the warranty department now to try and get my final punch list completed from a pool just completed. read more

Premier Pools & Spas built us a beautiful pool that turned out so much better than I imagined. DuVall's design made the best use of the ridiculous hill in my backyard and created a fire pit level that brought my vision to life. DuVall and Blain were super communicative throughout the entire process and took great care of me through the end of the project. I absolutely love my pool and hard scape design. read more

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Building a Swimming Pool with Hot Tub was a Child Dream Come True! With all the Pool Builders in Southern California, I'm so grateful to have found the most deserving Pool Builder Premier Pools & Spas to build our Dream Pool with Hot Tub and we were not disappointed. Thank you Premier Pools & Spas for building our Dream Swimming Pool with Hot Tub, especially thank you to the fine Crew - Designer Austin Rizzo, Project Mgrs. Adrian Sotelo & Brent. Premier Pools & Spas is highly recommended! - Jorge R. read more

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If you looking to build a pool with people who actually CARE about the outcome of the pool and like to have happy customers look no further. we have had many hiccups with our process but Jeff and his team have been with us every step of the way to make sure we LOVE the finish product. If we had any issues or concerns they were fast to respond and take care of anything we needed. it is VERY rare to find people that care and just want to make money. Our family is so happy we choose Premier pool and spas for our dream pool and a lifetime of memories. We have worked with a fee people in the office and the customer service has been amazing. thank you Jeff and team! read more