The good news is that today, after 1 year, 8 months, 2 weeks, and 2 days (625 days) since construction began on my pool project, the contracted scope of work has finally been completed and Riverside County has officially finalized my pool permit(s)! The bad news is that getting here was an absolute nightmare! Despite the fact that Taylor Made Pools failed to complete this contract, the owner recorded a lien against my property (demanding payment for the full contract balance, plus interest and his attorney's fees), the owner refused to remove the lien (even after it expired), and the owner has been gaslighting me since the contract dispute began. It took nearly a year to get through the entire process with the CSLB and for the investigator to refer the case to CSLB-sponsored arbitration. On 01/28/2025, we both presented our case and on 01/31/2025, I was awarded financial damages and Taylor Made Pools was ordered to remove the Mechanic's Lien. After completing the necessary repairs, I had to call for the pre-plaster inspection, hire a contractor to install the mini pebble, a contractor to program all of my equipment perform the 'startup' procedure, and another contractor to install the artificial turf. I also had to purchase the suction cleaner that was included in the contract, but not provided. Needless to say, this project was NOT completed for the agreed upon contract price. read more

What an amazing experience it was working with Taylor Made from start to finish. Craig was amazing and so responsive and always helped me in everyway possible!! No complaints get a pool by Taylor Made read more

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It took us over a year to get to arbitration with the CSLB and it was deemed there were some items that were not up to industry standards and we received a cash award. So while we finally got where we need to be, why hire a company who would put you through this mess?! read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

Taylor Made is the best! From start to finish we were so impressed with how personable and knowledgeable they were. We got quotes from a couple different local pool companies but they beat them all. We got the most bang for our buck AND the best customer service. Everyone on the Taylor Made team was a pleasure to work with and they were truly experts in all of their respective fields, from the dig to plumbing, to tile and plaster. Everyone was great. The owner David truly put our needs first and made sure everything came out perfect. Our project manager Noah was so helpful every step of the way too. They went above and beyond our expectations. Our pool turned out better than we could have ever hoped for. Cant believe we finally have our dream backyard. read more

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David and his crew at Taylor Made are the best of the best, choosing them to build our pool was one of the best decisions we've ever made! Our pool came out sooooo beautiful, we love it so much and use it so much and constantly get compliments on it, we've even had friends request photos of our pool so they can copy it, of course I always refer them to David and Taylor Made! He came into our home for the initial consultation and from that moment to the very end, our experience was exceptional. The team was incredibly professional, always punctual, and went above and beyond to ensure our pool was in top condition. They were knowledgeable, explained everything clearly, and even offered helpful tips for long-term pool maintenance. We especially appreciated their attention to detail and their commitment to quality. I had a million questions throughout the process and even made some changes along the way, David never made me feel like any of my questions or requests were a hassle! His whole crew for each phase of the build were the utmost professionals and in fact, we looked forward to meeting them and getting to watch them execute our vision, they were just each the best at what they do! Since completion of our project David continues to be hands on and has come running anytime since we've had a question or request, so the total commitment and care and attention to detail and customer service does not end once you're actually swimming in your new pool! We highly recommend Taylor Made to anyone looking for a reliable and trustworthy pool company, and to anyone wanting a pool builder who has the customers ultimate wants and needs as their core value. read more

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I had my thirty three year old Pool, in Temecula, remodel by Taylor Made Pools and I'm very happy with the outcome. Pricing was fair and honest. All unforeseen issues were discussed prior and resolved. From beginning to end, Steve Vukovich was very professional, informative, helpful, personable and reliable. He made sure the job was on time (as much as possible with weather conditions & the holidays) and all set up for me. This was a big undertaking but Steve and the company always eased any worry! Many thanks, I highly recommend TMP. Marie M. read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

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Scheduled a meeting with this company. Corresponded multiple times. Received confirmation text one hour before scheduled meeting. Never showed for meeting nor are they responding to messages. read more

Our experience with Taylor made pools was mostly good with some not so good. The project took 6 months. A lot longer than I would've hoped. But due to lots of rain things kept getting pushed back. Bobby was great. There were a few miscommunications on the initial sell and quote but those were handled well. They started almost a month earlier than we had thought so that was great. Craig was probably the best part of the build. He was as attentive as possible with all of his other builds and obligations. He would pretty much bend over backwards to fix any issues we had. He dealt with my crazy with grace and I appreciated that! The manager of the company is another story. My one experience with him wasn't great. He's not easy to work with, very stubborn, and doesn't like to hear issues related to the build that we have had. Very argumentative. He seems to be money driven, not customer satisfaction driven. I get owning a company is hard with all that's involved but a little finesse and kindness goes a very long way with me. I wanted a small sum of money discounted on our coping because the installers messed it up permanently but he refused and wanted to try to fix the issue. It couldn't be fixed which I knew it couldn't be. But we still paid full price because it wasn't worth the hassle. We wanted a waterfall/cave/slide combo built and Rob from Rock-N-Waterfalls was the best! His crew that built our structure were the most awesome group of guys. So attentive to what we wanted. Super nice and personable. And they did the most beautiful job on the whole structure. The demo crew, plumbers, and mastic crew, were great. We did have some issues with the pebble crew. The pebble tec was becoming stained about a week after the pool was filled. But Craig organized another acid wash to fix the problem and it's been great since. I was extremely impressed with most of the crews clean ups after each job. The only 2 who left big messes for us to clean up was the pebble crew and the concrete crew. They do need to work on not causing a mess for us. We have permanent blue staining on our retaining wall from the pebble. And blue stains blasted on the fence and some of my garden decor. There was some damage to our front yard from the dig tractor. Even though it was stated in the contract that Taylor made won't fix what they broke they still made it right and fixed it. So I was very appreciative of that. Construction on your home isn't for the faint of heart and I realize things will go wrong but everything was handled well. Now to the negative (which isn't directed at Taylor made) The concrete company they use is a joke. Thats where we had the most trouble. The only thing we are unhappy about with our pool is our decking and coping. The concrete looks terrible and was a very rushed job. Not finished well in many areas, very rough jagged raised spots. His company left hundreds of broom fibers in our concrete coping after the brush finish that left behind lots of permanent indentation marks. The owner of the concrete company, Alex, was difficult. He argued with me about the issue and was pretty unprofessional. A pipe was burst under the newly poured concrete. Which nobody turned the water on before pouring to make sure there wasn't a problem. (So if you get a pool personally turn your water on to be sure it's working right before concrete) So our brand new concrete was ripped out. They came out and replaced it but the replacement concrete looks like a toddler did it. So in my opinion they very much need to contract with a new company for the concrete work. We've been left with no doubt how to work the equipment and how to take care of our pool. We were given loads of advice and knowledge. It is a lot and intimidating but we're learning. We did ask for several upgrades and they were seamlessly added in to the project. So All in all we are very satisfied with our pool. It turned out absolutely beautiful and my kids and I couldn't be more happy with the pool. It was a lot of stress but I have no regrets. Knowing everything I know now I still would use Taylor made again if we ever needed another pool. Craig made the whole situation worth the stress and easier to handle. read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

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We had a great experience with Taylor made building our pool. The design was done by my wife, and with some tweaks they were able to make it a reality. We had them do the pool, spa, concrete, gas firepit, and help with the grass. Pretty flawless experience from start to finish. Thanks again! read more

Taylor Made Pools - Pool and spa overhead - Pool & Hot Tub Service Near Me

Taylor Made built our pool and we are so pleased!! They were great from start to finish, Baxter with the initial proposal, and Craig our PM along with the crews that came through for all the demo and construction have been so good at their jobs. Craig has kept us informed of every step and assisted with coping choices and recommendations for decking. We are VERY HAPPY!!!!!! Thank you everyone involved with Taylor Made that made our vision of a beautiful backyard tropical oasis come to life!!! read more

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Dave and steve were awesome!!! I can't say enough about the workmanship that went into my pool. The whole crew at taylor made was amazing... they were very knowledgeable and really helped throughout the process. Each step of the process was great I didn't have any issue. They explained all the up front cost with me and what I could potentially run into. I will always stay in contact with steve for any of my pool needs. I would highly recommend these guys!!! The demo crew which is the same as the plaster crew can't say enough about them.... When plaster was complete they pressure washed and polished the whole pool and pool tiles.... If your looking into a remodel or a new pool, I would for sure talk with these guys first. Great Job guys!!! My family loves the pool!!!!! read more

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We had our existing pool remodeled with Dave and out of everyone I've talked to pool remodels take months to complete all my friends complained about their contractors. However Dave told me 4-6 weeks start to finish and in these pictures they completely redesigned the pool to look like the Grand Canyon in 3 weeks start to finish. I have zero complaints they did an amazing job and Dave even helped me learn how to dial in the chemicals. Thank you very much! read more

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Disappointed, and wasted my time. Came out to provide a quote. Then ghosted and no quote provided.

Even though there were some hiccups and delays, our pool came out wonderfully and we have been enjoying it almost daily. The craftsmanship of some of their guys is outstanding. I work from home and was able to peak at how they would completely redo portions of there was a mistake rather than cover it up. The whole process was made much more smooth and enjoyable through startup because of our Project Manager Craig Clines. He explained how everything works and was super communicative and was a pleasure to work with. read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

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So we just wrapped up our pool project with Taylor Made Pools and the pool/spa turned out amazing. Been a great experience from beginning to end. Everyone on the team is extremely knowledgeable and I would definitely recommend them for your pool project. They did all the decking around the pool and the artificial turf you see in the pics. Thank you again Taylor Made Pools!!!...we are now officially ready for summer!!! read more

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I could not recommend them enough! Our pool came out fantastic and we love it! Bobby was honest and upfront with pricing. There were no hidden charges for anything and what he quoted us at the beginning was what we paid. Noah was quick and responsive with his communication. When I needed help with installing the necessary door locks/alarms, Noah gave me detailed instructions. Lastly, Craig has been the best person to work with throughout the whole process! I honestly can't imagine working with anyone else. Craig patiently walked us through every step and helped us to understand what was going on. Installing a pool can be daunting, but Craig was extremely patient with all of our questions! We are very pleased with the professionalism of Taylor Made Pools. They were timely, efficient, communicative, and the craftsmanship was excellent! We highly recommend Taylor Made to anyone considering getting or remodeling their pool! They are very professional, knowledgeable, and most importantly, patient and helpful! read more

We had the best experience with Taylor Made Pools from start to finish. Their communication and efficiency was excellent. I am beyond pleased with their work and would definitely recommend them to anyone who desires an amazing pool. Thank you, Dave, Baxter & Craig as well as the whole crew who gave us the best experience we ever imagined! read more

This was my first time going through the process of having a pool built. I shopped several quotes and it came down to two, Taylor Made and one of the big pool builders. The big company tried to cast doubt on me going with a small company, but I'm definitely glad we went with Taylor Made. Our project manager, Noah, was extremely available, responsive, and knowledgeable the whole way through. I tend to ask a lot of questions and he was thorough and patience so that I felt comfortable with each phase of the project. I'm happy with the quality of the work, the equipment, the contractors, all very good. I'm really happy with my decision to support a local, veteran-owned small business over a big commercial company. I'd use these guys again. read more

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This company seriously lacks communication skills. Although my pool eventually turned out beautiful, it was a real struggle getting things done. I constantly received no response to my phone calls or texts. I was told people would come to work but nobody would show up and I could not get any information for days. Very frustrating to work with. Eventually had to change project managers which helped in the home stretch. Craig pulled it all together when others were unable to. read more

It's bitter sweet with this company. The communication was great in the beginning. Our pool took 6 months to complete (December through June) with approx 2.5 months in between of no work being done. It did rain for a few days, but definitely not months. We also had them install a gas line and electricity in the backyard, which we've never been able to utilize because none of them are working. I was also under the impression that my husband and I will get some kind of education on how to run/maintain the pool and how to connect the gas line and electricity after completion. But, it felt more like "Pool is done! Congratulations! Goodbye!" Overall, our experience was OK. Not great. But it was OK. read more

Bobby was knowledgeable and professional throughout the bid process... You would be missing out if you don't have Taylor Made in your bid process read more

Absolutely LOVE our pool and so glad we were referred to Taylor Made Pools! Craig, Bobby, and Dave were awesome to work with and will always be available to help. The entire crew makes you feel like they are working on their own project as their attention to every detail is spot on. They are honest, reliable, attentive, and best of all give you every option up front so you don't get surprise charges. Every step of the process, if something wasn't done up to their standards, Dave would have the teams re do it until it was right. Couldn't recommend Taylor Made Pools enough! read more

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I couldn't recommend them enough!!! David was absolutely amazing and made the process so easy! Our pool and spa are exactly what we had imagined and then some! read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

Taylor Made Pools came trough with this awesome pool. Much thanks to Craig. He was able to keep his crew on track to complete my pool in a timely fashion. Craig has been awesome, he has come back to my house and guided me through several steps in order to keep my pool clean. He guided me and showed me how to use my controls on my panel and equipment. it has been over 8 weeks and i have maintained my pool by myself. Craig has come and fixed small hick ups when ever i've had problems. much thanks to Craig and aplaude him for his time and courteous approach to my problems. If you decide to go with Taylor Made Pools count on Craig to help you through the process of having a trouble free experience. Craig, Thanks for all you've done for me so far. read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

I am very pleased with the service I received from Taylor Made Pools. Everyone was really knowledgeable. They answered all my questions and addressed any concerns every step of the way. It was a wonderful experience, and we couldn't be happier with the outcome. Will definitely be recommending to all friends and family in the market for pool and spa needs. read more

Amazing work. From start to finish. Amazing team! Genuine all around Americans. From start to finish so much fun watching this project happen. Thanks Dave, Craig and Family, Don, And the Plumber and Family. You guys rock! Keep up the exceptional work. read more

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Whomever I communicated with via yelp was so unprofessional that I'm so glad I didn't choose them to build our pool. Communication is key and they lack it! I find your response quite comical. I don't think we as consumers need to know how educated you are and what you major is in. I do feel that you only responded because it's a negative comment, but real. That's what yelp is for, right? Getting raw feedback from the consumer! You are correct about one thing Sir, I never had the opportunity to meet with your team as you failed to call me, text or write me on yelp to set up an appointment. So, with that being said I hope that future customers are treated as such and you provide better services. Have a blessed day! read more

Taylor Made Pools - My communication with this individual on April 9th. I then reached out on the 17th with no response. - Pool & Hot Tub Service Near Me

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Taylor Made is unreliable and does not keep their word. Getting them to come out was easy, but they could not even give a detailed bid. After following up and following up I gave up. The owner even promised a bid and didn't do it. It's fine, it worked out the way it was supposed to and I am happy with the company I chose. I have no interest in talking to them now that they are reaching out because this review. Hopefully, Yelp works and they don't write off any other potential customers. read more

After a rough time getting things done, the result was amazing. I understand their issues with getting staff lined up with everything that is going on. Only Item I would give as a recommendation is that communication is key in keeping a good partnership with the client. Dave T. did a lot better job towards the end of the project and the results show it. Best wishes for him and his company. read more

Taylor Made Pools - Pool & Hot Tub Service Near Me

We recently had Taylor Made Pools come and completely overhaul our pool.You name it ,plaster concrete coping ,pool equipment, lighting ,automated system did it all the gentleman we worked with was Dave. His Bid was competitive and we got the most bang for our buck with them.The contractors that he employees are completely professional and the quality of work is exceptional. I can definitely say if I had the strangest question because I didn't know,every time I reached out to Dave he would call me back if he didn't answer the phone right then never blew us off and took care of any concerns instantly .I highly recommend this company for any pool repairs or a new pool I'm sure will be an amazing quality. read more

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My family researched several pool companies and chose Taylor Made because they were veteran owned and had been in the business for 20 years. When we met with our designer Bobby he gave us realistic expectations on what to expect with construction as well as a price breakdown. We then met with Craig who was our main point of contact for the construction and he was in constant communication with us on what steps were next and what time and day the team would be showing up. Everyone we met was on time and hard working. They never had a problem answering any questions we may have had at the time. I had always heard horror stories about putting in a pool about all the delays people came across, but I have to say that we had nothing but a pleasant experience. They started a month earlier than they quoted us and steadily moved through the process. We were sitting down to dinner the other night saying how pleased we were with the completion of the pool, but how we will miss the Taylor Made family showing up each morning. We have nothing but good things to say about this company and would recommend them to anyone who is looking to put in a pool. read more

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We absolutely love how our pool and spa turned out. It is exactly what we wanted; Dave was able to make our dream pool a reality! Even when the original rock work did not look how we wanted, Dave had them re-do the whole thing. He really cares about creating quality pools that meets the customers expectations. After the pool was complete, Craig took the time to walk me through the pool maintenance process. He showed me how to check the chemicals and how to clean it. Craig kept assuring me that I can reach out to him with any questions I have regarding the pool maintenance. Just because the pool is complete, it does not mean he is going to disappear. I have since contacted him with some questions and he has responded quickly. He even came back over to walk though the chemical testing with me a second time. The customer service from both Dave and Craig has been phenomenal. I highly recommend Taylor Made Pools. read more

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Taylor Made Pools is amazing! We recently had our pool built by another pool company and they were awful and caused a lot of damage to our pool. So I reached out to multiple pool companies to help us and Dave (the owner of Taylor Made Pools) immediately responded and sent someone out that day to assess the situation. Next day he came by with a crew and started digging to see why our pool was leaking. They found the issue quickly and fixed it with in days!! Dave was here helping and digging as well. The customer service is amazing, the professionalism and care are top notch. I wish we would've gone with them to build our pool from the beginning but I recommend them 100% if you're looking to build or fix your pool. We will be using him to finish our pool. He's honest and caring. read more

Owner very responsive and really cared about company and reputation and customer service

We were lucky enough to find this amazing company. New management makes all the difference. All our home needed was a pool. We received a backyard get away. We love it. Thank you for your professional and timely service. read more

To start this rating. I want to say we started right as covid kicked off in April. Finished late July. This will be a 100% honest review of David and Taylor made. Originally, we signed up to build our own pool through a "build your own pool" guy that supplies a contractors list and draws you plans. Long story short that guy was a nightmare as soon as we wanted to increase the size of our grotto and we had given our $2,500 deposit. I was so annoyed with that guy, I was happy to pay $2,500 for him to go away. Now, in comes David. He is building a pool for a friend of mine. My friend wanted the piece of mind of an expert managing the "subs" for him. It was more for us to hire David to manage them. But worth every. last. penny. Watching David do his job, I would have been way over my head. And I've been in the trades for years. That first part is a little wordy. The rest will be simple. Cons and pros. Cons first to David. He kinda got our hopes up with time lines. It took 4 months. We were told maybe 3. Fortunately, being in the trades I knew supplies were being pushed back. The extra month didn't bother me. My buddy struggled though. If David could have under promised or just said flat out that there were were likely delays etc. I could understand. Also, we built through the summer busy season. Nothing happens on time. However, every contractor we talked to would say a short time line. Looking back it was all not correct. I think there's a lot of pressure there and that helps people sign clients. Still. I wish David would have said likely 4-5 months being realistic. But we will fight for 3 Now the pros. David is picky with his subs! Everyone was lights out. The guy who dug our hole was incredible. Kicked me out of my own back yard for talking back there while he worked lol. But dug a darn good hole. I want great work. Ill deal with it. Stone guy. No body better in the valley than him. He was not only a perfectionist. But he was good with customers. Finding guys in the trades like that are rare. There is no way I can leave a review good enough to let you know how good that sub truly is. Concrete guy is great. Made sure things are done right. Electricians were great too. David shows up when his subs show up just to over see them. We didn't know he would do that. That was awesome and reassuring. Also, the little things. David doesn't skip the little details and go cheap where you aren't looking to make up lost profit. Most builders give you plastic caps to the main drain to the filter. Those are concrete. I go over to friends houses that used other builders. Theirs is the cheap white plastic. Not just a light upgrade. A programmed light system. Many times his subs were only supposed to be there a day or two. They would be there a third just to make sure the details weren't skipped. Co.e to think about it. Outside of covid, this might have been a good reason for delays. But I have the peace of mind that instead of just finishing up to meet a deadline. They spent another 1/2 day to get it done right. That was huge looking back. If I were to put in a pool again. Without question I would re hire David. read more

Dave and his crew are amazing! Dave helped our family design the pool of our dreams and then made it reality. We have a beach to reef entry, cocktail table, double waterslides, waterfall/grotto, rock climbing/jump wall, oversized spa, swim jet, and reef bubblers. Dave and his crew were very professional and accommodating throughout the entire build. We definitely recommend Taylor Made Pools and can't say enough good things about Dave and his company. read more

Taylor Made Pools - Backyard oasis - Pool & Hot Tub Service Near Me

This guy did not even pay attention of what I wrote,btw very detailed specifications, and when I messaged back because I came out for the exact word to name my pond (which btw I specified that it was like a swimming pool even bigger but only 2 feet deep because I built it for my back then 2 years old son,) he was so arrogant in his response and so careless that I'm glad I didn't use him,.because to me, good customer service.starts.from the very first response. He must be very busy as he mentioned so he should better not accepting requests them,.so we.dont waste our time.sending message. I also.asked.for pump and.filter check out, so if he did not realize that my "pond" was not a pool like, then I have to come to the conclusion that either he doesn't care or he is not really good as the reviews mentioned read more

I wish I could put 10 stars here!! Having had a pool built at our prior residence, I can compare the experience. First, there is NO comparison!! David and each and every sub he uses are the best of the best!! We have been blown away at the quality and workmanship that was done on our pool, literally, blown away. The day after we filled the pool, I called Dave and was in tears with gratitude and just overwhelmed with how perfect everything turned out. David walked us through the whole process from the get go and we trusted him completely. He delivered!!! We just can't recommend him enough!! read more

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They built us a really beautiful pool. It came out very very nice. Took a little longer than expected but that's due to it being constructed due to Covid so that is totally understandable. read more