Jim and everyone at Quality Custom were amazing!!! We only got one quote for our pool and it was from Jim. After talking with him, we knew that he was going to deliver a great product at a reasonable price and he sure didn't disappoint! Quality Custom does not sub contract any work. Everything is done in house so there is no waiting between the building phases for the pool. Jim is very involved in the entire process and his company sends out emails, almost daily telling you what to expect next, etc. in the building process. They started our pool April 3rd and we were filling it on June 26th, finishing ahead of schedule. Along with Jim, everyone on his team, including the workers are extremely nice and you can tell they love what they do. We had our pool guy come for the first time this past week and he told us that we have the Lamborghini of pool equipment (filters, pumps, etc.) He told us Jim does that because he doesn't have to spend more money on sub contractors for the pool so he gets top quality equipment. He also said he loves coming to a house that was done by Quality Custom because everything is so much easier for him from a maintenance perspective because the pool and equipment were put together so well. Overall, there's not enough stars I could give to Quality Custom Pools!! They were great from start to finish. If you're thinking about building a pool don't waste your time with anyone else!! P.S. We asked if Jim could come Back and put the stone and coping around our fire pit to match our pool. Without any hesitation he said absolutely and his guys came back to match our fire pit to our pool. Once again, it looks amazing and his guys did an amazing job!!! read more

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Still weighing our options, but when we do decide on a pool it's going to be with Jim at Quality Custom Pools. He's been a blessing through this process, the most down-to-earth pool guy we've met. Jim really took our vision and ran with it. Out of everyone we talked to, he was the only one who didn't feel like he was trying to sell himself. His actions and the way he carries himself speak louder than any pitch ever could. I also really appreciate how he handles himself online, especially when responding to customers on Yelp. It says a lot about his character and how he runs his business. In-laws beat us to it. They're already in the digging phase. Been a clean start. read more

We had been working with several pool builders over 18 months before we decided on Quality Custom Pools to build our dream pool. We had that comfortable feeling from the beginning that Jim, with Quality Custom Pools, understood what we wanted and he provided additional ideas that made our dream pool even better. From start day with "the dig", to the day we were able to go swimming, we have been very pleased with the service we received. There was constant communication from Celina in the office as to what the next steps were going to be and the whole project stayed on track throughout the months. Every crew that came to add their specialty to the build, were very friendly and professional. They all were on time and efficient. Jim was always involved and constantly making sure we got the pool we wanted and more. We are very pleased with the service we received from Quality Custom Pools during the building of our pool. We constantly tell everyone what a great company they are, and how we would recommend them for anyone thinking about getting a pool. Thank you, Quality Custom Pools, for making our dream become a reality! read more

Quality Custom Pools - Our dream pool - Pool & Hot Tub Service Near Me - Menifee, California

Jim and the staff communicated well and I got my pool project done in the time they said. Best price and service in the I.E.

We surveyed pool owners in our community and almost every one had Quality Custom Pools build their pools. These owners had nothing but praise for Jim Barrett's integrity and professionalism and the final result. We talked to other pool companies but Jim was hands down more knowledgeable and more credible and we were impressed with his business model. We had an idea of all we wanted to do with our backyard leading down to the lakeshore and Jim came back with great renderings and a detailed process. We wanted the pool and spa, tiki bar and entertainment areas to be completed by June and even though weather caused a month delay in starting, they still delivered ahead of time. I can't speak highly enough about the caliber of their people - every one that worked on our project was top notch and their work reflected it. We threw in a few extras, like creating a California room under our back deck and house, and a larger firepit entertainment area. Next, we added concrete decking and stairs on both sides of the house plus a beautiful courtyard and front yard wall. Lastly, we added extra wiring, plumbing and even pillar construction to finish the look and add utility. As the pool was getting ready for plaster, Jim climbed down in the shell and felt that the steps would be too tall and the swim-up bar stools too high off of the bottom. So, he added extra steps in a beautiful curving design and a ledge under the bar stools. Brilliant! Not only did Quality Custom Pools finish the entire project on time, the result is stellar and gets wonderful comments from our friends and neighbors. This is the third house that we've had pools built for and this is absolutely the best of all of them. It is true that you get what you pay for and we are grateful to Jim and his company for making every penny worth it. Plus, two months of free pool service and a pool school at the end was a nice touch that ensured we would have years of enjoyment from our investment. We would have given ten stars but Yelp only allows five. read more

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Quality Custom Pools is the perfect name for this company. From start to finish, their service is exceptional. Jim, the owner, really listened to what I wanted and needed in a pool. Then he and his teams made my ideas become a reality. Every team member is highly skilled at what they do. They were friendly and professional, and they answered all of my questions along the way. Plus, they provided "pool school" at the end! And they do all of this at a competitive price. I couldn't be happier with my new Quality Custom Pool! read more

The customer service is outstanding. Despite the fact, that I figured the company's specialty is not what I need, I still want to thank Selina for her time and willingness to find correct service company for me. Very much appreciate your help! read more

5 stars is not enough for Jim and the incredible team at Quality Custom Pools. My wife and I made the decision to have a small spa with a waterfall built and began getting quotes from some local companies. Jim was our 3rd quote, and we canceled our appointment for a 4th quote as we realized we found our guy. From the moment Jim arrived to give us an estimate my wife and I felt very comfortable, he listened carefully to what we wanted and asked us some questions to really get a feel for what we wanted. After our first meeting, just as he was pulling out of our driveway, my wife and I looked at each other and at the same time both said "thats our guy". We got the quote from them in a timely manner and it was right in line with the others that we had received. Jim said what set him apart from his competitors is the quality of the work, and said his crews were the best. He was right. I have been in construction my whole life, so I know the difference between a skilled craftsman and an average construction worker. I was on site during most of the build, and had many conversations with all the different crews, most had worked for Quality for at least 12 years, some for much longer. Every team that showed up to do their part were friendly, knowledgeable, and very good at what they did. Jim kept close tabs on the project the entire time and kept in daily communication with us so we always knew what was happening now and what to expect next as well. Added a few changes/upgrades along they way and they were all taken care of quickly. All parts used during every phase of construction were top notch, absolutely no corners were cut...in fact, almost everything was overbuilt and very cleanly installed. We could not be happier, thanks to Jim and the team for our beautiful resort style spa! read more

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Building a pool is a big decision and because of the cost involved it's important to pick the right contractor. After obtaining 5 quotes from different companies, we decided to go with Jim Barrett from Quality Custom Pools Inc. in Menifee. Quality Custom Pools had the best overall price and we really liked the fact that instead of sending a salesman out, Jim, the owner personally came out to talk with my wife and I about what we wanted. While other companies tried to charge extra for LED lights and the required safety equipment, Jim was the only contractor who included that in his initial price and still came in below the other bids. Jim created a beautiful design of what we wanted with our pool, spa, and fire-pit and even added some of his own ideas to enhance our backyard which we really liked. After giving Jim the go ahead he came by with the contract and explained every item in it and answered all of our questions. We live in an HOA and Jim also provided what we needed to submit the project to the HOA for approval. There were no hidden costs and in the end what we were quoted in the contract is what we paid. We added two changes to the project which changed the price after the contract was signed and Jim worked with us to add them in with no delays. One was a concrete curb and the other was a wifi system which I highly recommend so you can run all of your pool equipment and lights from your phone. Once the permits were approved and the HOA signed off on the project Jim gave us a start date. Jim has his own equipment and was able to get a smaller bobcat through the side of my house without having to remove my wall. From the first crew with Greg and Jeff that did the excavation to the last crew that did the pebble-tec everything went great. All of Jims crews are personable and professional and answered any questions or concerns I had. They cleaned as they went and power washed when they were done. Jim stopped by during and after each phase to check on the work and I received constant communication by e-mail from his office on what to expect next and when the next phase would start. Jim answered all my texts and calls in a timely manner when I had a question, and made sure we were happy with each phase of the project. Once the project was done we received our 2 months of free pool service and pool school included in the contract with Tony from Neptune's Pool and Spa. Tony did a great job servicing our pool and after pool school I feel pretty knowledgeable about how all the equipment works and what to add to the pool to keep it looking good. We couldn't be happier with our pool, spa, and fire-pit and I highly recommend Jim Barrett and Quality Custom Pools Inc. in Menifee to do the job. Jeff B read more

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We had our hardscape in our backyard done by Quality Custom Pools. Everything turned out beautiful from the alumawood patio cover to the bbq island with sink and drink fridge to the DG and artificial turf! The built-in fire pit has brought us many cozy evenings. The price was very reasonable and the workers were great! Even a year later our backyard still looks fantastic! read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

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This is going to be a very thorough review. We first reached out Quality Custom Pools in October 2019 when we were getting pools quotes. After interviewing 7 different pool companies, we decided to hire Quality Custom in February 2019 to build our linear pool, spa, and add concrete to the front and back yards. We ultimately went with Quality Custom, because Jim is honest when I asked him about his company - the good, the bad, and the ugly. Because he was so forthcoming with the pool experience, pricing, and our responsibilities as the pool owner, we went with Quality Custom. I also liked that the company is local (in Menifee), and whenever I contacted Jim or the office, I got a response. Responsiveness is very important to me. Lastly, his crews are in-house, so he can manage quality control much better. The only crew that was not in-house was concrete. Quality Custom started the project in March 2019. The dig crew was exceptional. It rained for 3 weeks in March, which made the ground slush, so after waiting for it to dry, the crew picked right back up and completed the dig. The 3 gentlemen who made up the dig crew were polite, kind, and worked quickly. We picked out our pool options at SCP - Tyler was very helpful. The rebar crew was made up of several professionals, also polite, kind, and worked quickly. Jim referred us to someone who moved both of our ACs, including electrical - a blessing. The electrical and plumbing crew was made up of about 3 gentlemen - also polite, kind, and worked quickly. Our soft water system hose was accidentally cut a couple times, which the plumbing crew replaced. The shotcrete crew was made up of many professionals - also worked quickly. Heads up - if it bothers you, you will be doing minor clean up after each crew. Trash, water bottles, and food wrappers were left in the yard. While I wanted this to be cleaned, the professionals work tirelessly, and I took it upon myself to pick up their water bottles, trash, etc at the end of each day. The tile/stone/masonry crew was less satisfactory. It was made up of 3-4 professionals who took 1.5 - 2 hour breaks. The tile job took 2-3 more time than it should have, as several mistakes were made when cutting the limestone, and as I said, they took very long breaks. Their work was good - I noticed several stones that seem to stick out a little too much, but in general, it looks very nice. All crews were in-house except for concrete. The crew did beautiful prep work and on the day of the job, did a beautiful job. However, we left for the day (don't do this - stay put), and when we returned, I noticed that the crew of 6-7 professionals was huddled in front of the garage, around the porta potty. They scurried off as we got out of the van. There was trash, chicken bones, seeds, etc all over the concrete. The concrete had been stained with alcohol, and the bottom of the porta potty was filled with alcohol. It was disappointing and gross. I informed Jim, and he had the crew out the next day to clean. The plaster crew worked very quickly, but they left blue pebble plaster on the tiles, especially in the corners. Someone came at the end of the job to try to remove it. By then, we had scrubbed most of it off. Once the pool was complete, we met Tony with Neptune Pools who helped us to understand how to take care of the pool. He taught us during Pool School. We had several issues with our Pentair Intellichem upgrade (gets turned on 5 weeks after pool completion) - the screen was out and needed to be replaced, wasn't working properly due to improper installation, etc. Jason, Tony, and Jim troubleshooted and it is now working. Tony was the most influential in helping us to understand how to care for the pool, as our goal is to maintain it ourselves. We had a few change orders to the concrete - Jim made the changes quickly, and the ladies at the office emailed change orders speedily. Throughout the process, the superintendent, Jason, stopped by several times to pick up the checks and check on the work. When the pool was complete, Jim came by with the manual and a gift bag with towels - that was nice. With a big project such as this one, there are going to be highs and lows. Ask lots of questions and advocate for your concerns. Also, share good news about crews, not just complaints. If I had to do it all over again, I would hire Quality Custom again. Jim Barrett, the crews, the office staff, Jason, and Tony are THE BEST. :) May God continue to bless Quality Custom with safety and prosperity. read more

Quality Custom Pools - 12 X 35 pool w/ baja step, aqua while pebble plaster, and limestone coping & spa, concrete around - Pool & Hot Tub Service Near Me - Menifee, California

I can think of a million reasons why quality custom is the best around. They have built two pools for my husband and myself. Both pools were phenomenally well made, meticulously designed, and beautiful. Jim and his team have it down. They communicate, they answer your questions, if something isn't perfect they will make it right. We love our pool. Their prices are also one of the best around when we got quotes. read more

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I am going to echo other positive reviews. Well done all around. Jim runs most of the work with his own crew, something that was important to me. Workmanship was first rate. I believe Jim and his crews take pride in what they do, not always the case with a "paper contractor" who subs all the work out. Highly recommend. read more

Quality custom pools does not stand by their work. We bought a completely remodeled house in which quality custom pools did the replaster on the spa. It is leaking, they left plaster debris in the spa, it's a mess. I have called at least 4-5 times now and they keep giving me the run around. They aren't willing to stand behind there work or even send someone out to look at it. I would highly recommend using someone else for your pool and spa needs. read more

We visited Jim and thought he had good reviews so we thought we would give him a shot. We looked at a few other pools he had done and thought we were in good hands, however- At the time Jim built our pool in 2016, he had multiple other builds going on in the neighborhood. He was distracted and handed off our pool to another forman and we barely saw him through the construction of our pool. The first problem came with his failure to remember what we requested and failure to look at his own contract. We wanted our spa elevated so people could sit around the edge like it was a bench, but the day the guys came to put in the shotcrete we noticed the spa was not elevated. We told them they were going to have to fix it and this resulted in an argument and a scrambled change to the framing and plumbing of the spa. Instead of delaying the shockcrete to provide the time needed to make the repair it was rushed and the concrete got hot and dry so when it was used to form the base of our pool it was very hard for the workers to work with and quite lumpy. It seemed to have too much rock in it and I had to wonder if it would leak. Steps were also added next to our baja bench which we had not requested, this took up all the shallow area in our pool leaving only the baja bench for the little kids to play on. Just after the contract was drawn we were told to go to the tile store and pick out tile immediately so that it would not be a problem if it was back ordered. We picked out a tile within our contract limit and were satisfied with our choice. Jim forgot to order it and then went to pick up a second choice and expected us to be fine with paying a $2700 difference in price. We wanted our first choice. We never asked for the second one, and if Jim's team had been paying attention they would have ordered a month before it was needed. as it was we didn't end up paying the difference, but the tile has mold behind it because Jim's team did not know how to install the glass tile that does not have the netting on the back like our original tile had. So, eventually this will have to be replaced. The next problem was with the rock waterfall structure that was elevated from the ground and the curve eliminated the ability to put in the fire pit that was originally planned. This had to be changed and a bench added to shore up the waterfall structure, and an oval fire pit had to replace the round one. This meant no reclining style chairs, for marshmallow roasting etc. Then came the day for the plaster. We just wanted smooth white plaster for a soft aqua colored water. The plaster ended up having a metal particulate in it. This caused rust stains in the pool through out the pool. the plaster near the waterfall is so lumpy and pitted do to the hot shotcrete pour that the pool always looks dirty. We have rebar pops and rust stains in the plaster. one of the holes is about 5 inches now. Our spa leaks, and has a soft spot in the bottom. The rocks on the overflow leak through to the pool. We asked Jim to fix these things and he tried to blame it on the start up. We paid his guys to clean and start up the pool, and we had another pool guy coming to clean it. Eventually we took Jim before the contractors license board. We one this but it was a bad idea to go about it this way. To spite having three estimates to fix the pool over $18,000.00, the arbitrator agreed that the work was inferior. They agreed that Jim was responsible, but they went with Jim's estimate of what it would cost him to repair the pool with Barron's plaster services, verses the written estimate from the same company. It showed right on the estimate sheet that if the pool was our pools size, it requires them to come and look at it and provide their own estimate. Still the arbitrator ignored that and only awarded us a little over 6K to fix over 18K worth of damage. We also have had three cracked LED lights one within a few months of building the pool. We never received the pool cleaner that was promised in our contract. The floor cleaning system was a waste of money. The heads continuously blow off or get stuck. I didn't have a picture of the large rust stain to add for you. It is a rebar pop on the side step. New pools can be wonderful, and you can have a good experience. I have a pool that is over 20 years old at another home and it is in far better shape than this one. If you are looking at building a pool with Jim, I suggest you find out how many he is currently working on. If he is busy at the time your pool won't get the attention it deserves. His contracts have a lesser warranty then the contractors license board requires. He does not stand behind his warranty. His bids are a moving target, and he will not finish all the work promised at the rate that he promised it. We had originally planned on a courtyard, a patio cover and a garden room, and the pool over runs took up the money for all of it. read more

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Quality built a beautiful pool. The craftsmanship is awesome. We really love the transformation of our whole backyard. read more

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You are in great hands with Jim + the QCP Team! We were very confident in our decision as he had previously done 3 of my family's pools and one of my best friends (bonus - he is our neighbor as well!!). From our initial call, his office staff was responsive and kept us informed of the entire construction process with daily emails (we love you Celina!). Jim is personable, professional, knowledgeable, dependable, responsive and consistent!!!! He took my cocktail napkin pool sketch and turned it into our dream come true! Educated us on the entire process, contract, etc. Another bonus, his team! All very polite and kept the yard orderly as much as you can in a construction site. His team nailed the timeline and construction was completed on-time even with the rain delays (it's like he knew LOL! ) QCP product and services are of outstanding value. He truly makes you feel like family and that you are his most favorite project (haha!). We miss him and his team already!!! read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

After meeting with 6 other pool companies, we decided to go with Quality Custom Pools. Jim listened to what we wanted and delivered it beautifully! Everyone we dealt with were very friendly and professional. We really appreciated that they always did their best to stay on the timeline that they quoted us. We had a couple issues during construction, but they were there to correct it and see it through. We are very happy with our gas fire pit, pool, jacuzzi, deck and planter. We've already have recommended them to several friends and family!! read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

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Do not Use, ever since I had my pool done by Quality Custom Pool. I had nothing but problems with the equipment. Everything is in direct sunlight with no protection. I asked about this and they said it was made to be in the sun. When I wanted it on the other side of my house out of the sun. They wanted to charge Thousands of dollars more just to put it out of the direct sun light. Now every year I'm replacing equipment and its not cheap. This company just wants your money. Good luck if you use them. read more

Quality Customs is top notch. Our first pool was done with them and loved every minute watching each stages of the build. No one could even touch Jim's quote or even come close to it. We just got done with him doing our second pool and again loved every minute watching our dream pool come together. They are very responsive and handle everything in a timely manner when needed. Jim and Quality Customs are the go to for anyone interested in building their dream pool!!! Thanks again Jim.. You are the man!! read more

I had a few friends from work that had a pool built by Jim Barret at quality custom pools about 10 years ago and had nothing but good things to say about him and the pools. I called Jim out to go give me an estimate. I am a pretty good judge of character and got a good vibe from Jim from the start. He seemed very trust worthy and no bull shit. Even though I had a good feeling I still wanted to get some other bids just to ease any concerns being this was a huge project for me. I got 2 other bids and contacted a buildyourownpool company. One guy " Dustin Phillips pools" came out. I showed him what I wanted and he never called me back to give me a quote. The Build your own pool company was only going to be 5k less and I had to do the leg work with no warranty. Lol plus I was way to busy to be there and schedule permits. All I wanted was a basic pool for my family and I to get wet. Jim drew me up a design and it was perfect for me. More then I expected for the $$. I didn't make one change to it. I signed the contract and they started digging 3 days later on 4/15. The whole entire project went unbelievably smooth. Jim's employees were very respectful and hard working guys. The guys cleaned up and made sure the place looked good before they left everyday. NEVER trash laying around. It took about 6 weeks from start to finish and that's because of Jim's diligence. For an example, on one of the permits, the inspectors for the city could not get into the back yard for some reason ( my 5 year old son can get in the back yard, not the brightest inspectors in Wildomar Ca) They left a note on the door to reschedule. Jim had them back out the same day to ( hold his hand ) and get the permit done. At the end of the project I really couldn't believe how they made any money. The guys were there everyday and the amount of work that goes into a pool is insane. But it was executed and scheduled perfectly. After the project was done, I had a pool service for 8 weeks and a pool school at the end of the 8 weeks. No I wasn't left to fend for myself with chemicals and figuring out how to maintain it on my own like other companies. I was going to get a pool guy but they showed me exactly what to do and it doesn't take much to maintain a pool. Plus I have no problem calling Jim with any questions. I actually had a question on my PH the other day so he came out to take a look 3 months later. One of the biggest things I loved about this company was the communication. I literally got an email everyday on exactly what was going to be done the next day. It was seriously awesome. My family and I have been in this pool everyday since it has been completed. A lot of times ill just go in the backyard and stare at the beauty of the entire back yard. The pool really came out way better then I could imagine. I recommend this company 100%%%% to anyone. Email me with any questions, Ill be more than happy to answer them. THANKS FOR THE AWESOME JOB!!!! read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

I recently had the pleasure recently doing business with Custom Quality pools. There diligence and professionalism have reassured me that there are companies that fulfill their promises. Throughout the pool building process Jim and his team held our hands and made the entire process a pleasure. We have never had a pool built before and my wife and I had lots of silly questions,Jim assured us no question is silly and answered every question about our new pool, we are now experts on our gorgeous new pool. From the layout, permit process and all the choices of design, colors, coping ,tile ,finishes etc. they were all there helping us along. The office, Janine ,Rebecca,Bree and Sally were all very helpful and professional , always keeping us up on inspections and scheduling and yes answering more questions. Custom Quality pools excavators , plumbers , electricians ,plasterers ,are all second to none, all very friendly and helpful. The pool was just recently turned over to us , Jim sent out his finest technicians to set up our pool and dial in all the chemicals, pumps ,valves ,filters etc. Jason ,Mike and Ken are a tribute to this fine company. Many company's claim superior service , Custom Quality pools delivers on that promise. With all the pool contractors here in Menifee I'm truly glad we went with Custom Quality pools. Human nature normally responds only when things go wrong. For this reason, I write this review to give Custom Quality Pools a big Thank You ! Outstanding Job ! We are now enjoying our beautiful pool. Sincerely, Joe and Cindy read more

Quality Custom Pools - New pool - Pool & Hot Tub Service Near Me - Menifee, California

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We got 3 estimates to install an inground pool and Qualitys pricing was in the middle of the others and seemed fair. Jim's presentation and explanation of the work to be done was far superior to the others. He created a beautiful design based on my specifications. They started the job a day early and finished on time. I've worked with a lot of contractors in the past and for the size of the job it was by far the most seamless project I've ever had done! We live in a gated community with strict POA rules as and wanted a six foot fence. The POA turned it down initially and Jim went before the board to appeal it without our knowledge and got it approved. Quality didn't even do our fence, but he went above and beyond to get it approved. I highly recommend Quality Custom Pools! read more

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i had the worst experience with this company. i Had this company build my pool and now 10 years later its falling apart. All of the cement which they did coping (replaced arizona tile) which was breaking in small pieces and clogging my pumps! This company does not stand behind their prodUcts at all! MY POOL looks terrible!!! not good builders at all see pictures! Dont go with this company! read more

I called the service department of Quality custom pool because i had a problem with my equipment, few days later Jason showed up and replace the part which was under the warranty, excellent service! excellent company. read more

Quality Custom Pools, Jim the owner, Jason the super, the office gals Sharon and Celina are all amazing. Pool building is not for the faint of heart.. it's so stressful. We did an entire backyard renovation and the project lasted 6 months. With so many facets to the project there was someone at our house almost every day. The estimate was 4 months but during COVID and with Thanksgiving towards the end of it- we didn't expect it to finished in 4.. 6 months was still a very fair timeline. We did a rockslide and rock work, 2400 sq ft of stamped concrete, a fire pit on an elevated area, steps, a giant jacuzzi, a built in BBQ that exceeded all expectations AND awe had a separate contractor building a patio cover. We interviews several pool builders and know we could not have picked better. After all was said and done my punch list was small and they didn't blink or excuse or explain why any of them couldn't be done. They just handled it all without a question and then helped me complete rebate paperwork after as well. We could not have had a better experience- mind you, I hope to never ever build a pool again but if I didn't have to I would pick them. Every crew worked harder than the last. It was so impressive. The super Jason is just about the nicest guy ever and really like a walking computer of detail and information as is Jim. Lastly the "pool school" you get from Tony who has his own pool care company is amazing. 8 weeks of pool care and a 3-4 hour lesson. They really took care of us. It's been 3 months since the job has been finished and I have no regrets. And nothing bad to say. I will say an extra comment of two about the rock work crew- they are truly artists. I was terrified to do rock work since it's so hard to communicate what I see in my head to someone else. The whole crew are artists. I couldn't be happier. read more

From the time we walked into their office to the completion of the job, we felt like family. They did great work and we got the quality pool we wanted at a good price. The workers were friendly and always professional. We were updated regularly on any changes to the process and felt like they really cared. In the end we got a beautiful pool and spa! You made our lives better, thanks!!! read more

We had an in ground pool and spa built in the summer of 2020 by Quality Custom Pools of Menifee owned by Jim Barrett. They built a wonderful pool and hot tub and finished it on time and at the price that was written in our contract. Now this summer, two years after the pool was built, we had an unusual problem with the pool: a leaky pipe. I called Quality Custom Pool to tell them about the problem, and they said all of the work was under warranty. It's easy to say your work is guaranteed, but the proof is when something goes wrong. Jim and Fernando and Hugo came out to the house, figured out how to stop the leak and ran a new waterline to the pool equipment. They did a wonderful job, fixed the leak, and left the landscape over the new pipe just like it was before they started. An excellent pool, a warrantee that was honored, and excellent workmanship. Quality Custom Pools is a wonderful company to do business with. read more

Very happy with the quality and personal support from JIM. I would highly recommend quality pools . We love our pool. Even the follow up after the pool was completed was over the top! Thank you JIM! read more

Quality Custom Pools - Thanks Quality custom pool!! - Pool & Hot Tub Service Near Me - Menifee, California

One of the worst experiences with a company EVER!! These clowns built my elderly mother in laws pool and did a terrible job!!! The process was terrible and so was the finished product. Way too much to talk about and don't want to make this review overly wordy. All I can say is do your homework and really research the company you're hiring. Jim comes off very nice when he's selling the job, but once the ball gets rolling he could care less. That has been our experience read more

Quality Custom Pools is the best pool service bar none! The Owner Jim Barrett's attention to detail is always top notch. He sees a problem and takes care of it on the spot. No waiting, no guess work. I researched and interviewed several pool companies before going with Quality Custom Pools. They seemed to have their act together with well designed pools and the pricing was very reasonable. Everything was installed according to schedule. The best thing about working with Jim is that he understands that plans can change. He works with you throughout the process to make sure that you are cool with what is happening every step of the way. He helps you bring out the best in your design, gives great suggestions but allows you to keep your vision. I asked a lot from him and he delivered exactly what was asked for! Not only does he know his pools, he knows his plants, fire pits, BBQ's, and just about anything related to the back yard. He help put the whole vision together. My back yard is a paradise! Im the envy of the neighborhood. With the many years Jim has building pools from the smallest to the most elaborate with waterfalls, spas and much more, he is the only choice in your pool care, in ground pool and spa contractor in So California. His team works fast and they are VERY CLEAN and respectful. Jim is one of a kind - his dedication, experience and network of specialists have finally allowed me to exhale. He is trustworthy, perseverant, and honest. I cannot recommend him more!!! Everything about his work is QUALITY!!! read more

I was very displeased as to how this company does business. I called in early July to make an appointment for getting a quote to get a bbq island built and getting out fire pit redone.They told me the earliest they could schedule me was August 5th. I decided that i would take the appointment as i would like to shop around and this business is local to me. August 4th rolled around and they called me to confirm the appointment. I told them that i had decided to purchase a nice freestanding bbq, but still wanted a quote for fixing the fire pit. They agreed that that sounded good and that they would see me at 10am the following day. August 5th rolls around and I had a rough night with my teething 10month old, but i force myself up and out of bed to get ready for the appointment. 9:30am rolls around and i miss a call from their office. The voicemail left said that they were cancelling my appointment. I called back to find out why. Apparently they are too busy during this season to take on my fire pit fix. Basically what it comes down to, is that i wasn't worth their time. Since we decided not to go with a $5000 bbq build and instead a $700-1200 fire pit fix, they decided we weren't worth their time as we weren't spending enough money. I immediately started questioning this and asked if they could at least come out and give me a quote for future reference. She proceeded to tell me that they could start the work on my pit til off season. Again, not what i had asked. She then proceeded to tell me that she could reschedule my appointment for possibly sometime in September. I voiced how unprofessional it was to call me 30 minutes prior to my appointment, to cancel it, and how i had waited a full month for my appointment, and she did not even bat an eyelash. I truly feel that this is bad business on so many levels. I am glad this company showed its true colors over the phone however, because clearly their business etiquette is lacking. I wish that i could give a flat out zero rating because that is how much customer service this company has, zero. read more

This is our second pool build with Jim and Quality Custom Pools. Our first was in 2003 and they did a great job then as well. Our current pool build had some challenges. We live on acreage and have a septic system that was near the pool location. This required a health department inspection and sign off along with the regular permit process. We also discovered some very large rock formation during the dig. Jim was very knowledgeable and easily navigated us through both these challenges. We also had about 10 change orders along the way because we kept adding features etc. They were very accommodating and efficient in getting those processed. We always felt in control of our project...with Jim's recommendations along the way. Making changes if needed was important to us. They also use high quality products, color matching drains and nozzles, concrete and paver matching deck lids and drains, the little details that matter! The pool turned out great! Our family absolutely loves it! If you want a quality pool but competitive pricing do not look any further! We highly recommend...for a second time. read more

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Great customer service! Back in 2007 I had Quality customer pools install a rock pool with slide and Jacuzzi. Last year they repainted the rocks and repaired a crack running along the water fall. The Crack re-appeared about a month ago. I emailed Jayne at QCP about two weeks ago, within a week the crack was repaired along with improvement the waterfall. There are many pool contractors out there and do a pretty good job of installation, but they typically fail at following up when a repair is needed down the road. Not at Quality Custom pools, they go way beyond the call of duty ensuring that their customers remain loyal which in turn keeps QCP's reputation way above water, I highly recommended Quality custom pool for all your pool needs. read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

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When it came time to fix problems after the pool was installed...it was a hassle to get someone out. My calls went unanswered, numerous attempts and finally when I was told someone would come..no one showed up. Its very frustrating to keep getting the run around. Buyer beware. read more

Just want to leave a quick thank you to Jim and Jason at Quality Custom Pools. This is the second pool that we have had built by this company. Amazing work, great price, excellent customer service. We were quoted 7 or 8 weeks and our pool, hot tub and hard scape was completed in 5 weeks! No complaints! Smiles and swimming once again. Love this company! read more

Quality Custom Pools - Love our pool! Thanks guys! Highly recommend this company - Pool & Hot Tub Service Near Me - Menifee, California

to all that want a pool. so i have a large family and wrote a review about quality custom pools a while back. "jim" the owner just called me and argued/harassed me about it. he said all of it is not true. "its very true" what owner does that...take your mistakes and learn from them. in fact more came up from him that i personally had to go to the county building to see if what he said was true about a rope swing for pools was not being allowed. well they are. we even called other pool companies if they do them, of course they do but, just gotta be done with a permit beforehand. a pool owner should not not tell the owner i gotta tear it down to save a buck. especially after we added rails, siding, and lights on our own which is not cheap. our pools is almost 70,000 gallons with lots for our kids(few with disabilities) in my life and line of work integrity is huge and to hear the owner jim several times say "you got a deal on your pool this is going to cost me more" is not the clients problem. read more

Just wanted to say how happy we are with our pool. During this years rainy season, 2019, when everyone else has a pool and backyard that has flooded, ours remains nice, neat and pretty! No drain or design issues at all. So happy and just wanted to let you know. read more

I asked for about 5-6 bids from different companies and either they were way too high or didn't even respond back. Here's the main question you'll want to ask. Do you do all of the work yourself or do you sub-contract the work out? There's only a few companies that do the work themselves and a ton of sub-contractors. This was important to me because it would be naïve to think nothing will go wrong on a huge project. I want to hold the pool company responsible instead of playing the finger-pointing game. Secondly, Jim at QCP came in with the best price. I was pleased that there weren't that many issue that came up and Jim took care of them when they did. I think this has to do with the quality workers and materials they us. Schedule was communicated through their website and I was kept up to date with things. QCP finished the pool pretty close to schedule. Minor touch-up and issues came up (pressure gauge on filter was bad), but they got handled. It may not have been right away, but within a few days. Nothing to detract me from swimming in the pool. It's been a year now and other issues have come up, but beyond QCP's control. The salt cell went bad and the motor in the vacuum seized up, but QCP fixed the issues under warrantee and it didn't cost me a penny. It means a lot to me that they are still willing to help even though it's been a year. They never have made me feel like a burden and they seem eager to assist. Overall, our pool looks amazing and I am still in awe when I walk into my backyard. I don't think I could of had a better experience. Thanks QCP. read more

Thank you Jim Barratt and staff and crew for making our backyard perfect.The pool and spa you built for us is wonderful and you made it a fun experience and two weeks early to boot. Your staff answered all of our questions promptly and you crew was exceptionally professional. I would highly recommend Quality Custom Pools to anyone in the market to build a pool they are the best. Sincerely Gwynne and Peter Halas read more