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    Quality Custom Pools

    4.2 (68 reviews)
    Closed 9:00 am - 5:00 pm

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    Night time view of the pool

    We surveyed pool owners in our community and almost every one had Quality Custom Pools build their pools. These owners had nothing but praise for Jim Barrett's integrity and professionalism and the final result. We talked to other pool companies but Jim was hands down more knowledgeable and more credible and we were impressed with his business model. We had an idea of all we wanted to do with our backyard leading down to the lakeshore and Jim came back with great renderings and a detailed process. We wanted the pool and spa, tiki bar and entertainment areas to be completed by June and even though weather caused a month delay in starting, they still delivered ahead of time. I can't speak highly enough about the caliber of their people - every one that worked on our project was top notch and their work reflected it. We threw in a few extras, like creating a California room under our back deck and house, and a larger firepit entertainment area. Next, we added concrete decking and stairs on both sides of the house plus a beautiful courtyard and front yard wall. Lastly, we added extra wiring, plumbing and even pillar construction to finish the look and add utility. As the pool was getting ready for plaster, Jim climbed down in the shell and felt that the steps would be too tall and the swim-up bar stools too high off of the bottom. So, he added extra steps in a beautiful curving design and a ledge under the bar stools. Brilliant! Not only did Quality Custom Pools finish the entire project on time, the result is stellar and gets wonderful comments from our friends and neighbors. This is the third house that we've had pools built for and this is absolutely the best of all of them. It is true that you get what you pay for and we are grateful to Jim and his company for making every penny worth it. Plus, two months of free pool service and a pool school at the end was a nice touch that ensured we would have years of enjoyment from our investment. We would have given ten stars but Yelp only allows five.

    Tisha M.

    5 stars is not enough for Jim and the incredible team at Quality Custom Pools. My wife and I made the decision to have a small spa with a waterfall built and began getting quotes from some local companies. Jim was our 3rd quote, and we canceled our appointment for a 4th quote as we realized we found our guy. From the moment Jim arrived to give us an estimate my wife and I felt very comfortable, he listened carefully to what we wanted and asked us some questions to really get a feel for what we wanted. After our first meeting, just as he was pulling out of our driveway, my wife and I looked at each other and at the same time both said "thats our guy". We got the quote from them in a timely manner and it was right in line with the others that we had received. Jim said what set him apart from his competitors is the quality of the work, and said his crews were the best. He was right. I have been in construction my whole life, so I know the difference between a skilled craftsman and an average construction worker. I was on site during most of the build, and had many conversations with all the different crews, most had worked for Quality for at least 12 years, some for much longer. Every team that showed up to do their part were friendly, knowledgeable, and very good at what they did. Jim kept close tabs on the project the entire time and kept in daily communication with us so we always knew what was happening now and what to expect next as well. Added a few changes/upgrades along they way and they were all taken care of quickly. All parts used during every phase of construction were top notch, absolutely no corners were cut...in fact, almost everything was overbuilt and very cleanly installed. We could not be happier, thanks to Jim and the team for our beautiful resort style spa!

    Building a pool is a big decision and because of the cost involved it's important to pick the right contractor. After obtaining 5 quotes from different companies, we decided to go with Jim Barrett from Quality Custom Pools Inc. in Menifee. Quality Custom Pools had the best overall price and we really liked the fact that instead of sending a salesman out, Jim, the owner personally came out to talk with my wife and I about what we wanted. While other companies tried to charge extra for LED lights and the required safety equipment, Jim was the only contractor who included that in his initial price and still came in below the other bids. Jim created a beautiful design of what we wanted with our pool, spa, and fire-pit and even added some of his own ideas to enhance our backyard which we really liked. After giving Jim the go ahead he came by with the contract and explained every item in it and answered all of our questions. We live in an HOA and Jim also provided what we needed to submit the project to the HOA for approval. There were no hidden costs and in the end what we were quoted in the contract is what we paid. We added two changes to the project which changed the price after the contract was signed and Jim worked with us to add them in with no delays. One was a concrete curb and the other was a wifi system which I highly recommend so you can run all of your pool equipment and lights from your phone. Once the permits were approved and the HOA signed off on the project Jim gave us a start date. Jim has his own equipment and was able to get a smaller bobcat through the side of my house without having to remove my wall. From the first crew with Greg and Jeff that did the excavation to the last crew that did the pebble-tec everything went great. All of Jims crews are personable and professional and answered any questions or concerns I had. They cleaned as they went and power washed when they were done. Jim stopped by during and after each phase to check on the work and I received constant communication by e-mail from his office on what to expect next and when the next phase would start. Jim answered all my texts and calls in a timely manner when I had a question, and made sure we were happy with each phase of the project. Once the project was done we received our 2 months of free pool service and pool school included in the contract with Tony from Neptune's Pool and Spa. Tony did a great job servicing our pool and after pool school I feel pretty knowledgeable about how all the equipment works and what to add to the pool to keep it looking good. We couldn't be happier with our pool, spa, and fire-pit and I highly recommend Jim Barrett and Quality Custom Pools Inc. in Menifee to do the job. Jeff B

    We had our hardscape in our backyard done by Quality Custom Pools. Everything turned out beautiful from the alumawood patio cover to the bbq island with sink and drink fridge to the DG and artificial turf! The built-in fire pit has brought us many cozy evenings. The price was very reasonable and the workers were great! Even a year later our backyard still looks fantastic!

    12 X 35 pool w/ baja step, aqua while pebble plaster, and limestone coping & spa, concrete around
    Gabrielle M.

    This is going to be a very thorough review. We first reached out Quality Custom Pools in October 2019 when we were getting pools quotes. After interviewing 7 different pool companies, we decided to hire Quality Custom in February 2019 to build our linear pool, spa, and add concrete to the front and back yards. We ultimately went with Quality Custom, because Jim is honest when I asked him about his company - the good, the bad, and the ugly. Because he was so forthcoming with the pool experience, pricing, and our responsibilities as the pool owner, we went with Quality Custom. I also liked that the company is local (in Menifee), and whenever I contacted Jim or the office, I got a response. Responsiveness is very important to me. Lastly, his crews are in-house, so he can manage quality control much better. The only crew that was not in-house was concrete. Quality Custom started the project in March 2019. The dig crew was exceptional. It rained for 3 weeks in March, which made the ground slush, so after waiting for it to dry, the crew picked right back up and completed the dig. The 3 gentlemen who made up the dig crew were polite, kind, and worked quickly. We picked out our pool options at SCP - Tyler was very helpful. The rebar crew was made up of several professionals, also polite, kind, and worked quickly. Jim referred us to someone who moved both of our ACs, including electrical - a blessing. The electrical and plumbing crew was made up of about 3 gentlemen - also polite, kind, and worked quickly. Our soft water system hose was accidentally cut a couple times, which the plumbing crew replaced. The shotcrete crew was made up of many professionals - also worked quickly. Heads up - if it bothers you, you will be doing minor clean up after each crew. Trash, water bottles, and food wrappers were left in the yard. While I wanted this to be cleaned, the professionals work tirelessly, and I took it upon myself to pick up their water bottles, trash, etc at the end of each day. The tile/stone/masonry crew was less satisfactory. It was made up of 3-4 professionals who took 1.5 - 2 hour breaks. The tile job took 2-3 more time than it should have, as several mistakes were made when cutting the limestone, and as I said, they took very long breaks. Their work was good - I noticed several stones that seem to stick out a little too much, but in general, it looks very nice. All crews were in-house except for concrete. The crew did beautiful prep work and on the day of the job, did a beautiful job. However, we left for the day (don't do this - stay put), and when we returned, I noticed that the crew of 6-7 professionals was huddled in front of the garage, around the porta potty. They scurried off as we got out of the van. There was trash, chicken bones, seeds, etc all over the concrete. The concrete had been stained with alcohol, and the bottom of the porta potty was filled with alcohol. It was disappointing and gross. I informed Jim, and he had the crew out the next day to clean. The plaster crew worked very quickly, but they left blue pebble plaster on the tiles, especially in the corners. Someone came at the end of the job to try to remove it. By then, we had scrubbed most of it off. Once the pool was complete, we met Tony with Neptune Pools who helped us to understand how to take care of the pool. He taught us during Pool School. We had several issues with our Pentair Intellichem upgrade (gets turned on 5 weeks after pool completion) - the screen was out and needed to be replaced, wasn't working properly due to improper installation, etc. Jason, Tony, and Jim troubleshooted and it is now working. Tony was the most influential in helping us to understand how to care for the pool, as our goal is to maintain it ourselves. We had a few change orders to the concrete - Jim made the changes quickly, and the ladies at the office emailed change orders speedily. Throughout the process, the superintendent, Jason, stopped by several times to pick up the checks and check on the work. When the pool was complete, Jim came by with the manual and a gift bag with towels - that was nice. With a big project such as this one, there are going to be highs and lows. Ask lots of questions and advocate for your concerns. Also, share good news about crews, not just complaints. If I had to do it all over again, I would hire Quality Custom again. Jim Barrett, the crews, the office staff, Jason, and Tony are THE BEST. :) May God continue to bless Quality Custom with safety and prosperity.

    Pool and slide

    I can think of a million reasons why quality custom is the best around. They have built two pools for my husband and myself. Both pools were phenomenally well made, meticulously designed, and beautiful. Jim and his team have it down. They communicate, they answer your questions, if something isn't perfect they will make it right. We love our pool. Their prices are also one of the best around when we got quotes.

    particulate in plaster

    We visited Jim and thought he had good reviews so we thought we would give him a shot. We looked at a few other pools he had done and thought we were in good hands, however- At the time Jim built our pool in 2016, he had multiple other builds going on in the neighborhood. He was distracted and handed off our pool to another forman and we barely saw him through the construction of our pool. The first problem came with his failure to remember what we requested and failure to look at his own contract. We wanted our spa elevated so people could sit around the edge like it was a bench, but the day the guys came to put in the shotcrete we noticed the spa was not elevated. We told them they were going to have to fix it and this resulted in an argument and a scrambled change to the framing and plumbing of the spa. Instead of delaying the shockcrete to provide the time needed to make the repair it was rushed and the concrete got hot and dry so when it was used to form the base of our pool it was very hard for the workers to work with and quite lumpy. It seemed to have too much rock in it and I had to wonder if it would leak. Steps were also added next to our baja bench which we had not requested, this took up all the shallow area in our pool leaving only the baja bench for the little kids to play on. Just after the contract was drawn we were told to go to the tile store and pick out tile immediately so that it would not be a problem if it was back ordered. We picked out a tile within our contract limit and were satisfied with our choice. Jim forgot to order it and then went to pick up a second choice and expected us to be fine with paying a $2700 difference in price. We wanted our first choice. We never asked for the second one, and if Jim's team had been paying attention they would have ordered a month before it was needed. as it was we didn't end up paying the difference, but the tile has mold behind it because Jim's team did not know how to install the glass tile that does not have the netting on the back like our original tile had. So, eventually this will have to be replaced. The next problem was with the rock waterfall structure that was elevated from the ground and the curve eliminated the ability to put in the fire pit that was originally planned. This had to be changed and a bench added to shore up the waterfall structure, and an oval fire pit had to replace the round one. This meant no reclining style chairs, for marshmallow roasting etc. Then came the day for the plaster. We just wanted smooth white plaster for a soft aqua colored water. The plaster ended up having a metal particulate in it. This caused rust stains in the pool through out the pool. the plaster near the waterfall is so lumpy and pitted do to the hot shotcrete pour that the pool always looks dirty. We have rebar pops and rust stains in the plaster. one of the holes is about 5 inches now. Our spa leaks, and has a soft spot in the bottom. The rocks on the overflow leak through to the pool. We asked Jim to fix these things and he tried to blame it on the start up. We paid his guys to clean and start up the pool, and we had another pool guy coming to clean it. Eventually we took Jim before the contractors license board. We one this but it was a bad idea to go about it this way. To spite having three estimates to fix the pool over $18,000.00, the arbitrator agreed that the work was inferior. They agreed that Jim was responsible, but they went with Jim's estimate of what it would cost him to repair the pool with Barron's plaster services, verses the written estimate from the same company. It showed right on the estimate sheet that if the pool was our pools size, it requires them to come and look at it and provide their own estimate. Still the arbitrator ignored that and only awarded us a little over 6K to fix over 18K worth of damage. We also have had three cracked LED lights one within a few months of building the pool. We never received the pool cleaner that was promised in our contract. The floor cleaning system was a waste of money. The heads continuously blow off or get stuck. I didn't have a picture of the large rust stain to add for you. It is a rebar pop on the side step. New pools can be wonderful, and you can have a good experience. I have a pool that is over 20 years old at another home and it is in far better shape than this one. If you are looking at building a pool with Jim, I suggest you find out how many he is currently working on. If he is busy at the time your pool won't get the attention it deserves. His contracts have a lesser warranty then the contractors license board requires. He does not stand behind his warranty. His bids are a moving target, and he will not finish all the work promised at the rate that he promised it. We had originally planned on a courtyard, a patio cover and a garden room, and the pool over runs took up the money for all of it.

    Lisa F.

    Quality built a beautiful pool. The craftsmanship is awesome. We really love the transformation of our whole backyard.

    Rosa N.

    After meeting with 6 other pool companies, we decided to go with Quality Custom Pools. Jim listened to what we wanted and delivered it beautifully! Everyone we dealt with were very friendly and professional. We really appreciated that they always did their best to stay on the timeline that they quoted us. We had a couple issues during construction, but they were there to correct it and see it through. We are very happy with our gas fire pit, pool, jacuzzi, deck and planter. We've already have recommended them to several friends and family!!

    You are in great hands with Jim + the QCP Team! We were very confident in our decision as he had previously done 3 of my family's pools and one of my best friends (bonus - he is our neighbor as well!!). From our initial call, his office staff was responsive and kept us informed of the entire construction process with daily emails (we love you Celina!). Jim is personable, professional, knowledgeable, dependable, responsive and consistent!!!! He took my cocktail napkin pool sketch and turned it into our dream come true! Educated us on the entire process, contract, etc. Another bonus, his team! All very polite and kept the yard orderly as much as you can in a construction site. His team nailed the timeline and construction was completed on-time even with the rain delays (it's like he knew LOL! ) QCP product and services are of outstanding value. He truly makes you feel like family and that you are his most favorite project (haha!). We miss him and his team already!!!

    Denny V.

    I had a few friends from work that had a pool built by Jim Barret at quality custom pools about 10 years ago and had nothing but good things to say about him and the pools. I called Jim out to go give me an estimate. I am a pretty good judge of character and got a good vibe from Jim from the start. He seemed very trust worthy and no bull shit. Even though I had a good feeling I still wanted to get some other bids just to ease any concerns being this was a huge project for me. I got 2 other bids and contacted a buildyourownpool company. One guy " Dustin Phillips pools" came out. I showed him what I wanted and he never called me back to give me a quote. The Build your own pool company was only going to be 5k less and I had to do the leg work with no warranty. Lol plus I was way to busy to be there and schedule permits. All I wanted was a basic pool for my family and I to get wet. Jim drew me up a design and it was perfect for me. More then I expected for the $$. I didn't make one change to it. I signed the contract and they started digging 3 days later on 4/15. The whole entire project went unbelievably smooth. Jim's employees were very respectful and hard working guys. The guys cleaned up and made sure the place looked good before they left everyday. NEVER trash laying around. It took about 6 weeks from start to finish and that's because of Jim's diligence. For an example, on one of the permits, the inspectors for the city could not get into the back yard for some reason ( my 5 year old son can get in the back yard, not the brightest inspectors in Wildomar Ca) They left a note on the door to reschedule. Jim had them back out the same day to ( hold his hand ) and get the permit done. At the end of the project I really couldn't believe how they made any money. The guys were there everyday and the amount of work that goes into a pool is insane. But it was executed and scheduled perfectly. After the project was done, I had a pool service for 8 weeks and a pool school at the end of the 8 weeks. No I wasn't left to fend for myself with chemicals and figuring out how to maintain it on my own like other companies. I was going to get a pool guy but they showed me exactly what to do and it doesn't take much to maintain a pool. Plus I have no problem calling Jim with any questions. I actually had a question on my PH the other day so he came out to take a look 3 months later. One of the biggest things I loved about this company was the communication. I literally got an email everyday on exactly what was going to be done the next day. It was seriously awesome. My family and I have been in this pool everyday since it has been completed. A lot of times ill just go in the backyard and stare at the beauty of the entire back yard. The pool really came out way better then I could imagine. I recommend this company 100%%%% to anyone. Email me with any questions, Ill be more than happy to answer them. THANKS FOR THE AWESOME JOB!!!!

    New pool

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    3 weeks to get an estimate. They say "quality" takes time, but you may need even more with these guys.

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    Page 2 of 2

    Ask the Community - Quality Custom Pools

    Review Highlights - Quality Custom Pools

    Still weighing our options, but when we do decide on a pool it's going to be with Jim at Quality Custom Pools.

    Mentioned in 47 reviews

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