I left a review of this place the other day after getting takeout. It was not a favorable review because I did not have a favorable experience. You can truly always tell someone's true character (or in this case, the business character) by the way they respond to genuine criticism. The owner, Kelli, did not respond well to my feedback, my opinion and my criticism about a hygiene related incident (hair in my fries). She decided that essentially calling me a liar was the correct approach. So to help Kelli understand exactly how things unfolded, I will recount my experience for her again as to help her understand truly that her staff made a mistake and calling paying customers liars is literally never the correct approach.
Got takeout early in the day. It was not busy. Following hygiene protocols should not have been an issue. Picked up my food. Did not check it immediately before leaving (my mistake, should not have trusted them as I did). Arrived at my destination. Took out the clear box worth food in it from the bag. Noticed through the clear plastic top that avocado was missing. Got distracted by a task, left the food still in container and closed. Gave them a call, asked for a refund on avocado since it was missing. They obliged. Hung up. Went back to actually eat my food. Opened the container at this point. Looked down. Noticed immediately upon opening the container that a hair was in the French fries. At that moment, someone came into my room and needed to discuss something with me. I closed the container and talked to her. Then she left a bit later and I had a chance to call the restaurant back. I did and Kelli gave me a refund as she literally should for inedible food that has been contaminated. I left the previous review and then a bit later noticed Kelli commented on it and decided her very best approach to appropriate customer service was to call me a liar. Which, I understand actually (although it's definitely not an honest business practice) because having customers find human hair in their food is NOT a good look for your restaurant so calling them a liar is definitely one way to deflect and attempt to discredit me. I called back a third time after that to discuss her concerns and the review and her staff told me she was not available. So, here we are. Second review & still bothered by her response to my criticism. She clearly feels providing a refund should be enough to silence me. She stated her staff all wear hats in an effort to prevent this sort of thing from happening. Hats can help but obviously are not an iron proof way to prevent such mistakes and issues. It's also important to note that I actually did feel fairly treated in how the refund was handled. I still felt compelled to leave a review though and want to be sure she realizes that feeling fairly treated and leaving an honest review of what actually happened and my experience are not mutually exclusive experiences. Both can be true at the same time. I did not feel fairly treated by her response to my criticism though here on Yelp.
It felt as if Kelli wanted to insinuate I was making this all up. Truly a bizarre thing to insinuate and it comes off as mentally inflexible and high handed. As if such a thing could literally never happen in HER restaurant.
Best thing to do at this point for her would be to take the L & move on and do better in the kitchen with hygiene or wear hairnets. Even better thing to do would be to learn to accept criticism and learn from it and find ways to overcome such issues in her establishment in the future as to not lose a paying customer and then worse, piss them off driving them to leave further unfavorable reviews.
So if you want to eat hairy French fries and be called a liar for not enjoying it, then by all means... visit John's Table.
Oh and one more thing, you forgot the side of ranch too (which you also charged for). read more