The pizza is just as great at this Ridgewood offshoot as it is at the original Hackensack location…read moreof the Coal Burning Brick Oven Pizzeria......AND, unfortunately, the service is almost just as subpar as well.
After visiting the Hackensack location recently, we decided to give the other location in Ridgewood a try as well since we loved the pizza so much at the original. We dropped in at around 5:15pm on a very quiet Memorial Day weekend Sunday evening and, as expected, the restaurant was also very, very quiet. We were only the 2nd group of diners for the evening, although it did get pretty busy as the evening wore on, including many pick up orders.
We ordered a Caesar Salad to start along with the Combo Platter, which came with some fried ravioli, fried mozzarella, & chicken fingers. First, the Caesar Salad ---- we ordered it just to get some greens in our systems, but it was pretty much like the one served in Hackensack. The croutons in the salad were just cut up pieces of the bread that they include in the order as a side, but stale-tasting. As for the Combo Platter, that was decent, but the fried ravioli felt a bit empty, as in it felt like I was just eating a square piece of fried dough with no filling. The fried mozzarella and chicken fingers were decent, however, having some marinara sauce to dip them in DEFINITELY helped.
For our entree, we shared a medium Tomato & Cheese pie with 1/2 Pepperoni. As I said, the reason we came here was because we absolutely loved the pie from the Hackensack location and didn't expect anything less here. The pizza pie came out piping hot, which was a great sign. Flavor-wise it was fantastic - the tang of the tomato sauce was delicious and the amount of cheese was perfect.
Honestly, it was still one of the best pizzas I've EVERRRR had and I've had my fair share of pizza in NYC and New Haven. BUT...yes, there's a BUT here, where in Sam Hill was the pepperoni?!?! I encountered just a measly 9 pepperonis in total on the half of the pie that had it. Seriously, 9?!?! If I can count the number of pepperoni cups on the pizza, you better believe there is a problem...BIG problem. At the Hackensack location, we had the problem of having TOO MANY pepperoni cups, including 2 or 3 stacked one on top of the other. Anyhow, the pizza was still great, but more evenly spread pepperoni would have helped.
Soooo, back to the service though. I'm not sure what it is about both locations, but the waiters really come off as rude - no "You're Welcomes", no "How is everything going? Can I get you anything?" Not much interaction at all. To be honest, not a whole lot of professionalism. At the Hackensack location, the waiters seem a bit more seasoned, but something still seems off, while at the Ridgewood location, we just didn't feel very welcome. Maybe we were being a bit sensitive, but having felt like we have dined everywhere, it felt easy identifying the "blah" service. Doubt it was an off night.
Bottom line. The pizza is GREAT here and you definitely get your money's worth with the large, but don't come here thinking you're walking into the Cheers bar anytime soon.