Excellent service, excellent selection. Love this brand. Always feel welcome. Until recently. I Truly enjoy the people that have helped me with every purchase, everytime, i shop at legacy west Johnny Was - with the exception to the 17th. I purchased 18 tops, skirt, pj.s, travel blanket, etc. Really enjoying myself and the other people shopping, as well as the sweet people that worked there. It was very busy , as they were having a 20% off sale. I was happily surprised to learn that when i walked in. But the woman that was clearly an employee or owner on the phone next to the register was incredibly rude. She started scolding me, the other customers and even the employees telling all of us to "shut up" so she could hear on the phone. It didnt matter how quiet we were she kept shushing or saying "BE QUIET" accompanied by the rudest look she could offer. Gesturing her frustration toward us by wildly waving her hands at me/us; It was humiliating. So, We all began to whisper to the employees any questions we had as we paid out. And even that wasn't good enough to her. She wanted everyone to "shut up" completely. If i had not spent so much time searching for the items i needed i would have walked out. To tell people in such a rude way to be quiet, so she could talk on the phone was so rude,unwelcoming, uninviting, and ruined the whole shopping experience. The women that worked there were so incredibly sweet trying to help all of us despite the rude woman on the phone. They didnt deserve her rude attitude toward them. ---Go to the back, call from your cell, i dont know .... But i would think if you have customers spending a significant amount of money in your very busy store, it would be polite to not scold people as we are trying to pay, or the employees that were working so hard to help everyone. Do not tell me or anyone to shut up. That is simply rude. Especially when it was Clear we were making every effort to be quiet for you. I regret not saying anything to this person. Next time I will. Meanwhile, I wish to send out a huge thank you to the other women working there that day helping so much and being so kind. You are the reason i will go back. My rating is solely based on the rude employee/owner on the phone. I give 5 stars and then some to the other Johnny Was employees. read more