Sara helped with with several returns and exchanges for a smaller size. She was patient and gave…read moregreat feedback on options. I appreciated her sweet disposition and helpfulness.

I really love this store. It's basically the younger version of Ann Taylor. Most of the clothes…read morehave a business casual vibe with younger feeling prints, colors and cuts. If you're in your 20s/30s and struggle to find clothes for work that don't feel too uptight but are still appropriate, this is an awesome place. I feel like the quality of the clothes is spot on for the price point. They also have frequent sales so I normally can get a good discount on top of that. This particular location is one of my favorites, because I always seem to get exceptional customer service when I am here. The ladies have always been very helpful in finding me what I need and getting a fitting room started. Bonus points for the store normally being very organized and clean too. Overall one of my favorite stores!

I went here just walking around and decided to stop in! They did have a clearance section with some…read morereally cute workout clothing priced at 5$ overall im happy! That's what I needed.

The customer service is eh, not the best, but I don't really mind too much. I like the selection of…read morecute clothing though! Has nice trendy styles on hand, plus I scored some real comfy shorts which was only 9$ and my boyfriend found me a real cute pink skirt for 7$ in clearance!

NO ONE ever answers the phone, ever - you're just left hanging and then you get hung up on before…read moreanyone even answers. According to the recording, they only have 3 departments: Cosmetics, At Your Service and Jewelry. Really? No Woman's Clothing? Men's? Juniors? Babies? Housewares? Home Goods? Shoes? Perfume? Whatever department the purses are in is called? None of those, just those previous 3? I guess it doesn't matter since no will answer the phone anyway. Rowland Hussey Macy would be MOST embarrassed!

I have not shopped at a Macy's for the longest time - primarily because all the Macy's stores in or…read morenearby my neighborhood shut down. I would attribute that to poor sales, and the competition is just way too fierce. Mom and I are in town for a wedding and we decided to get a couple of accessories to add to our outfits. We ended up buying more than we intended, there were just way too much bargain buys! To top it off, there's a discount when you open a new account. So on top of the heavily discounted items we already got, the additional discount just by opening an account was just the cherry on top. Our cashier ( I hate that I forgot her name!) was incredibly kind and friendly. Service with a smile is always a plus PLUS! Boy, it makes me think that if only those other now-defunct stores gave the same kind of experience I got here, they might just still be open... maybe...

Today was my first time ever going to buckle and I was amazed by the staff!…read moreJessica the assistant manager and Becca were beyond helpful. These two girls came to me the second I walked in the door and were more than happy to help! This is the location and store you must go to for clothing!

DO NOT Support this location! Occasionally I have had to replace the studs on my daughters Miss Me…read morejeans. Today I took in a pair that had the M lost on the Black patch. The mgr was more concerned with the fact that he could not confirm that they were purchased at this store. As such, he did not offer to help me. Mentioned something about trying Cavenders boots. Next time you want to get some higher end jeans go to Nordstroms where they back up their products with Great Customer Service.

I was searching Yelp for surrounding Kohl's stores and almost didn't find this location because the…read moreinitial first review listed it (incorrectly) as SEPHORA at Kohl's. I just submitted a change, we'll see if it gets updated. It is a Kohl's store with a Sephora located inside of it. Even the signage on the building clearly says Kohl's + Sephora. Anyway, we had been to another location the day before to look for some dress shirts for hubby for an upcoming wedding that we are attending. Somehow we ended up with a wrong size shirt. The label on the shirt was what we needed but the sew in label says L, but we needed a M. We found the identical shirt in the correct size to take up to the checkout to exchange. As I passed by the Intimate's department, I couldn't help but notice the huge inventory of bras and panties. It was such a joy to have so much selection to look through! I found multiple bras to buy (because of course, it was buy one, get one half off, so you have to buy 2 if you're getting some). That really helps the cost seem more reasonable. I don't like paying full price for anything! It's great having so much selection to choose from and that you can try them on. So much better than buying online and have to ship back the rejects. We had bought a bunch of stuff at the other location and received Kohl's cash, so sometimes it's a pain to go an exchange or return because it impacts your Kohl's cash. Luckily, we found the correct size men's dress shirt and I had brought along the Kohl's cash and my receipt and the exchange was painless! I mentioned what a great big Intimate department that was located here. The sales clerk was very kind and had a nice smile and attitude! She thanked us for coming to this location and said that she hoped we would come back. Well, we ended up with even more Kohl's cash so next week we'll be back to spend it!

Mom was on the lookout for a more comfortable outfit to change into during a wedding reception…read more (You know... after all the formal pictures have been taken, etc...) She got distracted and found other stuff instead. (Insert teenee giggle here.) Although she didn't find what she was looking for, I'm glad she found other stuff (for bargain buys!) she liked. Gotta mention the store was clean and very organized. Cashier was also very friendly, so it's safe to say it was a good first run!

I don't usually go to stores like these because of how rude or overly uptight the workers are most…read moreof the time. It just doesn't sit well with me. This store on the other hand, it's amazing. The ambiance in the store is very welcoming, and it's super clean inside. I definitely will be recommending this store to my friends and family, and I look forward to seeing them go farther in their business!

Let me start by saying this Caucasian lady kept following all around the store even after I told…read moreher I didn't need any help. She probably thought I was going to steal something; I have an amazing job and have no need for that. Guessing is kind of my fault for not dressing up to go to "CATO" ‍

Had the best experience here today. The sales rep Aileen was so kind and helpful, without being…read morepushy. She helped me find an outfit for my engagement photos and was very friendly. Also I was able to find a white body suit...that wasn't see through. Unheard of.

If I can give zero stars, I would. Staff here does not know what is customer service. HAD AN…read moreATTITUDE the entire time and could not refund my $$ back for my returns. One of the staff had attitude and was argumentative for a simple refund. She did not know how to refund the $$ to begin with and started to make FALSE statement on the store return policy. The returns I made were still valid from the purchase date, and did not past 21 days. The return policy was repeated many times to her, however, she kept arguing back saying , "refunds is based on the current selling price in store and can't give you the refunds based on what you bought." How can she not know the store return policy?! The store return policy stated, " Go to any of our boutiques with your item(s) and we'll be happy to refund the PURCHASE PRICE of the item(s) returned to your original payment method". It never mention anything on "refunds will be based on current store selling price." The return and refund should have been VERY SIMPLE, yet the staff was pretty IGNORANT AND WAS NOT PROPERLY TRAINED. She should not be working there ESPECIALLY not knowing the store policy.

Really rude staff , I've been in other locations with my wife Frisco and Dallas and Plano and…read morethey're great the staff is really great but this location at fire wheel just sucks , don't bother to come here .

The WORST customer service ever. NEVER shopping here again. Cashier was extremely incompetent and…read morenot helpful. No wonder this place is always dead.