Love this place , I find so much goodies for my husband!…read more New owner ! New rules! Love it !

I rarely leave reviews, but my experience today was so disappointing and disgusting that I felt…read morecompelled to share it. I called ahead yesterday specifically to ask whether this store accepted custom-made suits because another consignment company I use does not. The person I spoke with told me they did and simply said to bring them in. Today, I brought in four custom-made suits worth approximately $12,000. They were folded neatly and brought in bags. When I arrived, one employee greeted me politely and asked how he could help. I explained that I had called the day before about consigning custom suits. Another employee turned around and said, "It was me." He immediately and rudely asked what size the suits were. I explained that they belonged to my husband and I wasn't sure. He then said, "Well, first of all, you need to bring custom suits in on a hanger." I apologized and explained that I hadn't been told that when I called. His response was, "You didn't ask." That was the entire interaction. At that point, I thanked them for their time and left. Businesses are free to have whatever intake requirements they want, but basic customer service and professionalism cost nothing. Had I been told over the phone that the suits needed to be on hangers, I would have happily brought them that way. Instead, I was made to feel like I had done something wrong for not knowing information that was never communicated to me. I also own a business in the same neighborhood, so I understand firsthand how important customer service is. Every person who walks through the door deserves to be treated with respect, whether they're bringing in one item or several. The way I was spoken to was dismissive, rude, and unnecessarily condescending. It was such a poor first impression that I immediately decided to take my business elsewhere. I will also be sharing my experience when customers, colleagues, and neighbors ask for recommendations regarding local consignment businesses. If this is how potential consignors are treated before they've even become customers, I cannot recommend this business.

Didn't even walk in expecting to get any shoes yesterday, but walked out with Jordan Instigators…read moreand Puma Clydes (so classic) in Gold Metallic (so disco). I can't say enough good things about this store- passing by, it doesn't look like much, but the inside is SO CLEAN and gorgeous. Every t-shirt is perfectly folded, all shoes illuminated in displays, I just love it. Would definitely recommend. Best of all- the staff was SO HELPFUL. The manager answered my questions about the company (I'd never heard of it) and I ended up walking out with two pairs of shoes, totally hassle-free.

I have not shopped at a Macy's for the longest time - primarily because all the Macy's stores in or…read morenearby my neighborhood shut down. I would attribute that to poor sales, and the competition is just way too fierce. Mom and I are in town for a wedding and we decided to get a couple of accessories to add to our outfits. We ended up buying more than we intended, there were just way too much bargain buys! To top it off, there's a discount when you open a new account. So on top of the heavily discounted items we already got, the additional discount just by opening an account was just the cherry on top. Our cashier ( I hate that I forgot her name!) was incredibly kind and friendly. Service with a smile is always a plus PLUS! Boy, it makes me think that if only those other now-defunct stores gave the same kind of experience I got here, they might just still be open... maybe...

NO ONE ever answers the phone, ever - you're just left hanging and then you get hung up on before…read moreanyone even answers. According to the recording, they only have 3 departments: Cosmetics, At Your Service and Jewelry. Really? No Woman's Clothing? Men's? Juniors? Babies? Housewares? Home Goods? Shoes? Perfume? Whatever department the purses are in is called? None of those, just those previous 3? I guess it doesn't matter since no will answer the phone anyway. Rowland Hussey Macy would be MOST embarrassed!

Helped quickly. Joyce was awesome!…read more Really excited about my boys tuxedo! Definitely recommend coming here.

I am blown away at the professionalism and care that I received from this location. It is not every…read moreday you encounter a perfectly ran company that has the perfect employees working for them. Alex is the gentleman who assisted me. He is very professional and extremely personable. He truly understands what he is doing and is masterful in the way he works with customers. I am thankful to have been helped by him. Thank you, Alex!

Today was my first time ever going to buckle and I was amazed by the staff!…read moreJessica the assistant manager and Becca were beyond helpful. These two girls came to me the second I walked in the door and were more than happy to help! This is the location and store you must go to for clothing!

DO NOT Support this location! Occasionally I have had to replace the studs on my daughters Miss Me…read morejeans. Today I took in a pair that had the M lost on the Black patch. The mgr was more concerned with the fact that he could not confirm that they were purchased at this store. As such, he did not offer to help me. Mentioned something about trying Cavenders boots. Next time you want to get some higher end jeans go to Nordstroms where they back up their products with Great Customer Service.

Lana's Western Wear is truly a hidden gem! This small, locally owned shop has everything you could…read morewant in western fashion and more. The moment you walk through the door, you're welcomed like family. The staff is incredibly friendly, knowledgeable, and always happy to help without being overbearing. Their selection of boots is one of the best I've seen--tons of styles for both men and women, ranging from classic to modern, and all at great prices. You can tell they care about quality, and there's something for every taste and budget. What really sets Lana's apart, though, is their clothing. Everything is so cute, stylish, and surprisingly affordable. Whether you're shopping for a rodeo, a night out, or just everyday wear, you're bound to leave with something you love. It's refreshing to shop somewhere that feels personal and where you know you're supporting a local business that puts heart into everything they do. I can't recommend Lana's Western Wear enough--I'll definitely be a regular customer!

From the owner: Lana’s premium boutique offers a wide range of modern and western clothing and accessories for…read moreboth men and women. Our products include stylish, high-quality apparel such as jeans, jackets, t-shirts, skirts, dresses, and more, catering to fashion-forward individuals who value comfort and style. In addition to clothing, we offer a variety of accessories, including boots, belts, hats, and other essentials that complete every outfit.

I was searching Yelp for surrounding Kohl's stores and almost didn't find this location because the…read moreinitial first review listed it (incorrectly) as SEPHORA at Kohl's. I just submitted a change, we'll see if it gets updated. It is a Kohl's store with a Sephora located inside of it. Even the signage on the building clearly says Kohl's + Sephora. Anyway, we had been to another location the day before to look for some dress shirts for hubby for an upcoming wedding that we are attending. Somehow we ended up with a wrong size shirt. The label on the shirt was what we needed but the sew in label says L, but we needed a M. We found the identical shirt in the correct size to take up to the checkout to exchange. As I passed by the Intimate's department, I couldn't help but notice the huge inventory of bras and panties. It was such a joy to have so much selection to look through! I found multiple bras to buy (because of course, it was buy one, get one half off, so you have to buy 2 if you're getting some). That really helps the cost seem more reasonable. I don't like paying full price for anything! It's great having so much selection to choose from and that you can try them on. So much better than buying online and have to ship back the rejects. We had bought a bunch of stuff at the other location and received Kohl's cash, so sometimes it's a pain to go an exchange or return because it impacts your Kohl's cash. Luckily, we found the correct size men's dress shirt and I had brought along the Kohl's cash and my receipt and the exchange was painless! I mentioned what a great big Intimate department that was located here. The sales clerk was very kind and had a nice smile and attitude! She thanked us for coming to this location and said that she hoped we would come back. Well, we ended up with even more Kohl's cash so next week we'll be back to spend it!

Mom was on the lookout for a more comfortable outfit to change into during a wedding reception…read more (You know... after all the formal pictures have been taken, etc...) She got distracted and found other stuff instead. (Insert teenee giggle here.) Although she didn't find what she was looking for, I'm glad she found other stuff (for bargain buys!) she liked. Gotta mention the store was clean and very organized. Cashier was also very friendly, so it's safe to say it was a good first run!

Aamir is who you want to speak with at customer service. He is so helpful, kind, and knowledgeable…read more My MIL shops a lot at Kohls and we have never had an issue. We went in after Christmas to exchange a pair or joggers not sewn correctly. The girl at customer service was rude, unkind, and NOT helpful. We didn't give up, but luckily Aamir saw us struggling with her and offered help. So glad he did. He was so kind and did everything in his power to find us a solution we were happy with. Thank you!!! The selection in the Wylie store is limited but a good variety. Better selection in Mckinney & Rockwall. Value is good, they stand behind their products. I do think some things are overpriced, but if you watch the sales you will find great deals.

This is the closest kohls to my home, so yes I've been here multiple times. It has made…read moreimprovements to the selection, service and cleanliness of the store. That long line pic from before is definitely older, I haven't run across that issue since

Poor customer service. Bought a relatively cheap felt hat for $175. Or at least they act like $175…read moreis super cheap. The hat was white and it arrived with a stain on the top and the white was as if it had been sprayed painted and I couldn't touch it without the white getting all over everything. Some transfer has been known to happen but this way crazy. The day it was received I sent a picture clearly showing the larger stained in the tip where the hat was discolored. Almost like a clear oil stain. Their response was literally well there is nothing we can do. Not hey we are sorry we can help get you a replacement. Not hey don't worry you can return the hat for zero shipping and we can t get a new hat ordered. Nope. For the price you can literally buy a hat if this quality online for 1/4 or less of price. Given their attitude, lack of service and poor price to quality I ended up just buying a hat with a competitor and I couldn't be happier.

I do not know where to begin. Great company with great products and unmatched customer service. HCread more

Really rude staff , I've been in other locations with my wife Frisco and Dallas and Plano and…read morethey're great the staff is really great but this location at fire wheel just sucks , don't bother to come here .

The staff always goes out of their way to provide an exceptional shopping experience. Also,…read morebecome a "Black Card" member for free for more exceptional deals/you will always get 5% off your purchse when using the card. Check the circulars for great discounts and promotions. The website is also a great source when you need something at the last minute. Five Star Service!!!