Solved an issue we thought to be complicated via phone! For free! Thanks! Will be calling with any…read moremore issues.

Please avoid this company at all costs. The owner is very rude and would not send anyone back to…read moreconnect a ground wire to our new booster, which they failed to do upon installation. We have 3 small children and this is extremely dangerous, not to mention entirely unprofessional considering we paid them in full and on time for everything. We tested our Polaris robot in our neighbor's pool and it works fine. When we connect it to our pool, it does not work. They left us worse off than we started.

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

Do NOT use Erik with the Spa Valet…read more While knowledgeable, we have had problems for years with inconsistent service and a lack of accountability. We put in our hot tub a few years ago, and we hired Erik almost immediately for weekly service. The first year, service was good and we had no complaints other than our weekly service was rarely weekly. As time passed, our rarely used hot tub always had a problem and was never working properly on the random times we were trying to use it. The past year, our weekly service was almost non existent. I texted repeatedly because our water levels seemed to consistently be low. In January, we were told we needed a motor. We purchased a new motor and we were asked to renew our annual contract in April. After expressing concern that no one had been showing up, I was told they had staffing problems and that Erik would show up personally on a weekly basis and would provide proof of service. Erik showed up once two weeks after signing a 6 month contract to let me know we needed a new cover. We paid for the cover in full, and he has never come again. It's my understanding that he is having some personal issues; I tried to be understanding and asked for responses to my texts and actual service calls. Erik never showed up again when he said he would and stopped texting me. We have since had someone else come out to address our hot tub only to be told that we have had a leak for over a year and that some lights have burnt out.

Ed and everyone associated with Olympic Pools have been great in our pool installation. The pool…read moreinstaller, in my opinion was extremely experienced at pool installation. But more than that I truly felt he went out of his way to make sure I received the best service possible and was happy with our new pool. In addition to pool installation, I had to have a sewer pit installed and a retaining wall with additional cement patio. Both supplied contractors were very good. The sewer pit was installed by Mikula Contracting out of Clifton, and I couldn't say enough about them. Professional, timely and completion of job was unmatched. They went above the contracted service to assist with my gutter connections and leveling my yard. The concrete work was performed by New Way Construction. Isaiah, in my opinion is a very honorable man. His work we are very pleased with, and is dedication to my ultimate satisfaction was extremely appreciated. I have and will continue to recommend his services to family and friends. Of course there were hiccups along the way, to be expected with any large undertaking, but overall my wife and I are very happy with our pool and our choice of contractor. Thanks Ed!

Olympic pools just did my new liner in my in ground pool, and we are very happy with the result, Ed…read morewas very attentive to our needs , they also changed out our old pool light to a really cool LED color changing light , we are very happy with the workmanship, there is not a wrinkle in the new liner.

Joe has been maintaining our pool for 15+ years and I can't say enough about him. In fact, we have…read moreall our original pool equipment and liner since 2002 which speaks volumes on home maticulously maintained it is. The quality of service is superior-he treats our pool as if it were his own He truly takes pride in his work and it shows when our guests always comment on how crystal clear our water always is! Annette & Carmello I.

I had not winterize my pool or closed it all winter long I was looking for a pool service company…read morethat would be able to come and help me get my above ground pool up and running. I had called a few places and many locations, they would not be able to come to my home. I heard of Joe through a mutual friend. When I called him to come out he was able to come the same day. Joe is very professional and knows what he's doing, he's been in the business for a very long time. My water was green a week later I'm able to jump in my pool. If I would be able to give him more than five stars I would, he's professional and treats you like family. I cannot thank him enough for his service. Haley recommend him for any services you may need for your above ground or in-ground pool.

I got a price from him in the fall of 2024. In March of 2025 I told him i wanted to do the pool…read more He went by and took the measurements again made sure that he knew everything he would need and told me he would do it. I realized it would be priced a little bit higher because it was a lot of damage done over the winter to the pool. I kept waiting and waiting and texting them about every 2 weeks till I find out when he would give me the final price and when he could do it. It's now the end of June and I had the pool ripped out because I was tired of playing The Game. Never trust this man, he's not a man of his word. Never use him that's all I can tell you. As more people use the internet guys like this won't have a business anymore.

I have no idea where the bad reviews for Erwin are coming from! He responded quickly (within 24…read morehours) to my request, and was able to come to my house to look for a leak within a day. He immediately found the leak and was back again within a few days to fix it (in the middle of the pool opening rush!). The fix worked, the price was reasonable, and he was very professional in our dealings. I would recommend him to anyone with a pool leak problem!

Pool opening, closing, equipment maintenance, new solid looploc pool cover, new pool liner, new…read moreAspen hot tub.

Never think of using this place. They lie and have poor service all around …read more Sold me a floor model when I paid for a brand new one. A bunch of liers. As per my lawyer I need to not post but when its over I will happily share with all.

This store is on the list of places I despise going to. They have one person working every…read moresingle time. I've gone in with an existing basket or part in hand and asked to help me find replacement and they said "I dunno". They have sold me crap I didn't need. They've told me I needed to buy a 1800 Polaris - when I went to pelican. I needed a 50 part. I think they stay in business because us Bergen county pool snobs hate Rt 17 traffic so by default we wind up here I am actively

Great customer service! Two gentlemen(a stuff and a store manager I guess) helped me for my water…read moretest and my online order. The stuff explained well about what chemical I need for better water quality. I didn't purchase some of the items he recommended, but he wasn't pushy. Also, my online order was stuck about a month, calling online store customer service wasn't help at all. Today, the store manager actually emailed to online team for me right away. 12 hours later, Boom!!! I got a shipment confirmation!!! I used to go to another location, but I like this store much better