Olympic pools just did my new liner in my in ground pool, and we are very happy with the result, Ed was very attentive to our needs , they also changed out our old pool light to a really cool LED color changing light , we are very happy with the workmanship, there is not a wrinkle in the new liner. read more

Took some time to make it here after calling to ensure someone would be there to price out an in ground pool. Walked in and was greeted by a front door attendant, and told to make our way to the back to meet with whomever. One gentleman had customers at his desk, another was shuffling papers, but we waited on the perimeter with him seeing us. That's fine, we took a look at the showroom, after five minutes my wife went to him and asked if he was able to help. He curtly replied, "In a minute." No mask, either. Nice touch. "A minute" became ten minutes of this person taking a phone call, not acknowledging us at all. I went to him and said "do you need another minute?" and he muttered something, absolutely not bothered by his lack of customer service. Maybe we offended him with our masks for his own protection? Doesn't matter. If I'm going to drop $50K minimum, I'd appreciate my wife being greeted with some sort of respect, and respect for our time or money. Ultimately, businesses like this will go away because of reviews like this one. Trust me, there are better people with customer service that is worth YOUR money. Because if there's a problem, you're going to want someone who gives you the time of day. read more

Went there today seems they have moved out of the one section and have extremely limited supplies and parts. It used to be my goto place. I hope they are going to find a new location. Guessing the building changed owners. read more

We love Mike and Olympic Pools! The pictures below speak for themselves and their beautiful work. Mike gave us exactly what we were looking for. A custom sized, clean lined, rectangular pool and we could not be happier. My one main request was that the stairs be lined and go from end to end, as opposed to a plastic insert, and they exceeded our expectations. Everyone who walks into our pool by way of the steps cannot believe how cushioned and comfortable they feel, with a little gripping action to make entry safer. The LED color changing light makes it easy for night swimming while the different color options make it possible to create whatever ambiance you are looking for. While I wish the light was remote or phone application accessible, it is easy enough to change the light by flipping a switch. We knew NOTHING about pools when we started this endeavor and we feel that Mike led us in the right direction and even came by after the work was done if we ever had any questions. We went with an electric heated, salt water pool and it was the best decision we ever made. You feel clean coming out of the pool with no stickiness or scent of chlorine. And the maintenance was a breeze. Thank you, Olympic Pools, for helping us to create out backyard oasis! read more

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Olympic Pools did a fantastic job on my pool. We made an appointment last year in about early June 2016 and spoke with Bob Bianca (the owner). He was very knowledgeable, helpful and attentive. During the next two weeks, we spoke with other pool builders none of which could install on a reasonable time line and did not seem as knowledgeable as Olympic. We decided to go with Olympic Pools and signed a contract on June 16, 2016 for Olympic to install a 20 by 40 foot vinyl-lined, in-ground, salt-water pool. Olympic was not the cheapest or the most expensive of our estimates. I note that other reviewers allege difficulty in getting help, and/or were ignored when they went in the store. That was not my experience, every time I entered Olympic I was immediately helped. During the time the pool was installed I must have called Bob over twenty times to ask questions regarding permits, plans, secondary contractor appointments etc. He either came to the phone immediately or called me right back. Note that my wife is high maintenance and she was pleased that Bob always was responsive. A few reviewers seem to have gotten poor service from "Ed". I have never dealt with him. Only Bob. I did not read the other Yelp reviews until after I had signed my contract. On this point, Olympic pools installs thirty to fifty pools a year. I know this because I had in-depth discussions with the secondary contractors that work with Olympic (electric, plumbing, tree service, topography site plan). I spoke to all involved in-depth because I was nervous about the other Yelp reviews. That being said, out of the probably thousands of pools Olympic has installed over the past forty or so years, they have only about ten Yelp reviews, most of which deal with secondary issues. The day that I signed the contract, I spoke to five of Olympics customers who had large, in-ground salt-water pools installed, as they were coming in and out of the store for chemicals, testing etc. All of them gave Olympic high praises and were very happy with their pools; Bob spoke to each of them as they came in. It's too bad that they do not review on Yelp. Bottom line is that the Yelp reviews of Olympic Pools do not appear to be a good sampling and only the unhappy customers dealing with mostly minor issues have reviewed. Installing an in-ground pool is a huge physical, logistic and financial undertaking. No installer will build your pool in a week or even a month. Permits are required, secondary contractors must install electric, plumbing etc. weather does not always cooperate, ground must settle after digging before pavers can be installed. Regarding the secondary contractors, they were prompt, professional, did great work and all inspections passed first time. They were also very affordable I think because they give Olympic customers a break due to the amount of work Olympic gives them. Getting back to the pool build, it was installed in a timely professional manner. We were swimming by August (less than about a two month install). The pool is always crystal clear, beautiful; we are so happy. The robot vacuum works great and the pool filter is top of the line. There were a few unforeseen issues during the install. For example, a lot of ground water appeared on the dig site. This was dealt with by installing a gravel pit. Lesson, there may be unforeseen costs during your pool build. Be prepared for this. One of the reviewers called Bob a used car salesman. I do not agree with this. He knows his craft very well, has a lot of experience and wants your business. He does tend to promise a lot, but in my opinion he delivers. If you go with Olympic expect to get a beautiful pool in a timely manner. Also be prepared to pay promptly, they want payment right away on the times agreed. They are coming to open my pool April 30, 2017. Can't wait. read more

So I am noted as "not recommended", read below for background info starting wit "Today at 3:23... " this goes back a few weeks. The credit noted below, was applied to my account and TODAY 8/28, I receive notice based on what Olympic wrote to AmEx, that my account was now charged for the pool I NEVER received, despite the numerous calls I made to them with no call back WHAT SO EVER.Where I thought Olympic failed miserably in customer service, they now have shown me another side of themselves that I think is absolutely deplorable. All I can say to anyone thinking of purchasing a pool, tread carefully. The day they correct the wrong they did to me, from their end, will be the day that I will post a positive comment here with multiple stars. Today at 3:23 I received a call from Mike informing me that my pool was in  and arrange for installation. Informed him not to bother as I gave up on them. Christian apparently saw no need to follow up on my calls or to call me back. While he offered a refund I told him that I lodged a dispute with AmEx, that I could cancel my dispute in favor of the refund so it would not potentially be a negative mark against them with AmEx. His response was that it was no problem, the do many transactions with AmEx so it would not be a problem. No excuse or explanation as to why I had such difficulty in getting jus a simple response to a simple question... When will my pool be delivered? Guess it was not in the cards to purchase a pool from Olympic. I guess too that they do not want me to continue as a customer. Do have friends that are pool owners, so not to be a threat, rather a promise, if asked for a recommendation for pools or supplies... Guess who will not be on the recommend list moving forward. read more

After you buy a spa from them they will not lift a finger to help you with anything related to warranties. They will actively try to avoid you. read more

Thanks to Mike on the service desk who helped me and my wife today solve a very difficult problem for me. Thank you again for your professionalism. I worked very hard on this today after visiting 6 stores and none of them had the right parts to fix the water pump in my pool. Mike took the time to explain the process and guide me correctly even though I'm clueless when it comes to plumbing. By the way, we bought this beautiful pool from Olympic Pools 14 years ago and it still looks great! read more

Olympic Pools And Spa - Pool & Hot Tub Service Near Me - Saddle Brook, New Jersey

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Great customer service!!! My husband and I just purchased a house with pool. We had no clue on how work the pump and how to maintain the pool. We Yelp for pool service and supplies. Olympic Pools and Spa had great reviews. The owner of the store, I believe his name is Ray. I'm bad with names but he's awesome and great customer service. He gave us lessons 101 on how to maintain pool and pump. He ordered our part and explained with details about how the pool works. Everyone in the store is nice and friendly. That's our number one pool store because of their customer service friendly. If only every retailer had the same Ethics. Great job guy's. Thank you read more

Today at 3:23 I received a call from Mike informing me that my pool was in and arrange for installation. Informed him not to bother as I gave up on them. Christian apparently saw no need to follow up on my calls or to call me back. While he offered a refund I told him that I lodged a dispute with AmEx, that I could cancel my dispute in favor of the refund so it would not potentially be a negative mark against them with AmEx. His response was that it was no problem, the do many transactions with AmEx so it would not be a problem. No excuse or explanation as to why I had such difficulty in getting jus a simple response to a simple question... When will my pool be delivered? Guess it was not in the cards to purchase a pool from Olympic. I guess too that they do not want me to continue as a customer. Do have friends that are pool owners, so not to be a threat, rather a promise, if asked for a recommendation for pools or supplies... Guess who will not be on the recommend list moving forward. read more

I hired these people to open my pool they are so unprofessional and expensive. I had asked to have my pool open in the beginning of May they said it was no problem. Never called me back it was almost the last week of may. Kept telling we will call they never did. After numerous calls and I even went to the place personally they finally came and opened it. Close to me memorial weekend. But guess what the guy who came did not remove one of the filter plugs. I was so upset kept calling they couldn't come to remove saying they were " too busy or not in the area". I spoke with the one in charge Alex who was no help what so ever. They didn't even wash my filter the guy lied said he did but not true the hose was exactly in the same spot . So very unprofessional, irresponsible not worth the hassle or cost. So save yourselves a headache . They deserve o read more

We installed our Pool in 2017 and checked out every pool store in the area. We decided to go with with Olympic because of how comfortable my wife and I felt with Ed and John. They came to our house in Paramus a few times and answered every question we threw at them. They were honest and extremely knowledgeable. One of the main things I love about them is anytime I go into the store the entire staff is friendly and very helpful. Ed and John still spend the time to talk to us and answer any maintenance questions I ask. Even though there are a few pool stores closer, I go to them because they are always spot on. Thank you for everything. read more

Called 3 times, every time the MF's picked up the phone and hung up, at least say can you call very busy, maybe they don't need the business, I'll take my business to someone else, rude SOB's read more

If I had to recommend any pool store it would definitely be Olympic Pools in Saddle Brook! The staff is always helpful and accommodating. I buy my pool products/chemicals from Olympic and am always happy with the work completed by the service guys. I have recommended them to many friends and will continue to do so!! read more

Read all the reviews , I wish I saw these reviews before I dealt with this pool store. Go someplace else. Terrible install. They take no responsibility for the mistakes they make. They don't tell you that the installer they give you does not work for them. The inside of the pool was full of sand and the bottom of the pool is all bumpy because they did not smooth out the sand. Any other business would have compensated the buyer for the damages that occurred during the install. They don't return phone calls. Do not deal with Olympic pools ! read more

Went to Northstar Pool Co this year instead to have pool opened and the service was so much better. The owner of Olympic, Ed, is rude and "never wrong" even when he is (as you can tell by how he responds to other bad reviews here) would never use them ever again. read more

I highly recommend Olympic Pools if you are considering buying a pool or hot tub. Our above ground pool from Olympic is in great condition and have had it since the early 2000s. We also got our hot tub from Olympic Pools in 2018 and absolutely love it! The customer service is excellent. Staff is very helpful and professional and quick to address any questions/concerns. We have been long time customers and will continue to recommend them to all of our friends and family. read more

Walked in to inquire about purchasing a pool. No acknowledgment as we walked around showroom. Thought maybe it was due to being a Saturday. Decided to try during the week. Much to surprise I was only customer there walking around. Same treatment only this time they asked me if I needed help as I was leaving. Nice way to lose a customer looking to spend 60 grand on a pool. read more

The absolute worst pool supply store in the area. Constantly out of stock. I needed an o ring that they didn't have and the guy told me to try Amazon. They didn't have pool salt or silicone lube either. Place sucks. Leslie's in Paramus is way better. read more

They dug the hole September 23. It took until January to finish with just the backfill. They do take over the whole job and submit the permits for you. I did not haggle with them and their price. However the whole time I dealt with them I felt that my job was an inconvenience to them. Even after the pavers were in which was done by lopes and sons pavers which jon had on his call list whom is just as unprofessional as these guys were. So after everything was done with the pavers and the week before Memorial Day I was still missing little things that I paid for. I had to go out of my way after going out of my for these guys the whole time to pick these parts up and install my self. The only person I had no problem with was the electrician. read more

Ed and his crew are some of the best people one could ever work with. Ed and his whole staff are not just incredibly knowledgeable, they genuinely care and do business the right way. Ed excavated for our pool, installed our filters and gave us countless tips and pointers along the way. Ed, himself, genuinely cares about the product affiliated with his company and takes great pride in the work he puts his name to. He did not leave the job until every little detail was perfect each time. He even came back to fix something so small the next morning after it did not meet his own liking. His excavator Francisco is one of the hardest workers I have also met. The man can do it all. To give an example of how much he cares about his work also, after he was finished back filling our pool, he moved dirt to patch up grass and re- level our yard. He then raked the dirt to make it smooth. They did this service with no cost, yet would not leave until it was done. The serviceman, Jesse, is also top notch. He is incredible with his attention to detail and also possesses wonderful knowledge. Other people who were great to us as well were workers Jirim and Richard. On a whole, these gentleman came into our home to do a job and left the job as our friends. They are all extremely easy to get along with. Ed never fails to answer his phone and is always good for answering any questions we have. To conclude, anything one would ever need that is pool related, I fully would recommend Olympic Pools. read more

Don't waste your time. I made an "appointment" through their online booking system, for someone to do an estimate at my house. The day before my "appointment" I was sent a confirmation email. After waiting 15 minutes past my appointment time, I contacted the store. A young girl who sounded to be of high school age identified herself as the manager. She told me that she had taken down my appointment time 2 days prior, but never intended on sending someone to my house to do an estimate. Her excuse was that she is short handed and it was a holiday weekend. When I asked her why she could not call me to inform me that she did not have anyone available, she told me she was too busy to do so. I have no problem spending thousands elsewhere, and I suggest you do the same. read more

We bought a pool from Olympic about 20 years ago and the pool held up with very few physical issues. The up keep and constant chemicals required from Olympic was ridiculous. About 7 years ago I went into another pool store and picked up chemicals and advise for my persistent algee issue and I could not have been happier. I was using fewer chemicals throughout the season, to open and close my pool I felt like I was taken advantage of by Olympic. I did return to Olympic to purchase another pool because the last one lasted for 20 years and I feel like I paid a little more than I should buy the pool quality is there. I wanted to purchase a pool frog system from them and was quoted $550,I went on line and purchased it for $149, enough said. I will never go back to Olympic for any service and would recommend that anyone shopping for a pool be very careful and do check for reviews. read more

Worst pool store ever walked around for 20 minutes nobody seamed to care if I needed help they ignored us. Then I ask if this is the right pool vacuum hose for my pool. I get home and it doesn't fit it's for an above ground pool. Then my wife goes to return it the next day and they give her so much grief I just want the right vacuum hose worst place ever not friendly stay away from here go some where else a bunch of crooks. They just lost a few customers. Go to Tucci Bros in Nutley so much nicer people and better customer service read more

Great experience overall. Shayna was super helpful and and so incredibly patient answering all my questions. I had some very specific and unique designs in my mind. I'm an avid swimmer and also host quite a few pool parties during the summer months. I needed a design that could accommodate my guests but also serve my training needs. This business is family-owned and it shows. I got very personalized care every step of the way. Will be coming back here! read more

We have been customers of Olympic Pools from Saddle Brook for the past 28 years. If I was able to give them more than 5 stars I would. In 1988 they installed a beautiful 20 X 40 ft swimming pool which has been completely trouble free for all that time. We recently had a new filter, lines and liner installed by them without any problems or issues. During the renovation they inspected the exposed steel wall panels which showed virtually no evidence of deterioration. The owner Ed, and his associate John frequently stopped by during our renovation to ensure that the project was moving along issue free. Olympic Pools of Saddle Brook uses the top of the line building products as well as all of chemicals and other supplies you would require for the pool. I highly recommend them for installation of a new pool as well as any services required after the pool is installed. They have been around for many years and are extremely knowledgable in all areas. Seth read more

I took a day at home to wait for a serviceman from Olympic pools to come out and diagnose a problem with my pool. After waiting around until 2:00 p.m. I finally get a call that they aren't coming, won't make an appointment on the weekend and can only come when I'm normally in the office. Not exactly customer friendly. I feel bad for the guy they say was injured on the job but it isn't my problem to staff their appointments. If they are going to say they can be somewhere, they should have an extra hand around to care of emergencies, not transfer their problems to me. I agreed to see them on a weekend but rather than take their own personal time to solve the problem, they insisted on taking even more of mine. read more

We had gone to Olympic Pools, as my parents had purchased 2 pools from them over the years and felt they were very good (keyword "WERE") early in May to get a quote for an above ground pool. At the time, you had to make an appointment due to COVID restrictions. I spoke to a very helpful young lady who made me an appointment and we had a great meeting and received our quote. There was no mention from the salesman that we needed to decide quickly as at this time construction was still shutdown A few days later after confirming with my town that we could use the size we chose, I Left several messages and emails with no response. I finally got through to someone who said there are no pools left!!! I guess with the high demand for pools they were taking whoever walked in and did not care about other customers with quotes or repeat customers!!! I guess this is not the same Olympic Pools that my parents had used over the years!!! read more

Great customer service fair prices John and Mike were very helpful!!! Went to state fair and had a horrible experience these guys went above and beyond to help will be doing business again! read more

Do not use these people for your pool. Absolutely the worst in customer service. Took my 1st payment and never answered my calls or showed up when promised. When I went there, the 3 main employees would blame whoever was not there at the time. Waste of time. Took over 2 months just to change lines and new concrete. And BTW, they just give you the mason's number and then tells me they have nothing to do with them and I need to figure it out. We were warned by acquaintances but I didn't listen. Now I know. read more

I signed a contract in March 2016 with this company it took myself and my family to finish up getting permits and contracts done with other providers to get a CO in September 2017 losing two seasons. The owner of this company is irreparable unreliable and does not keep any promises. People who have had simple above ground pools placed he probably did a good job. My job is one he never should've excepted. He kept us out of the pool for two seasons. My Caun does not want to deal with him nor any contractors he dealt with he's been nothing but unfair and on top of that has made so many mistakes that I had to take over to get my CO. Ask the owner why I had to pay $1000 fine after he said I can swim. Ask the owner what you fail to permits in my town is the only why he didn't get a permit to put on a concrete slab when he was supposed to ask the owner why did you open my pool for my daughter's birthday he reset the temperature to 101° and refuse to pay the gas bill. And now he's asking me to pay the balance when he has not even covered my pool. He wants to put a simple Tarpon sandbags under $200,000 job you tell me that's a fair guy I say go find somebody else stay away from this company stay away from him read more

The workmen were very meticulous and took pride in their work. They made sure everything was done right

If I could give this place a zero it would be a pleasure. worst customer service ever non-interest in people when they walked in, terrible terrible people to go to do business with. If you are going to spend your money which would probably be thousands of dollars on a swimming pool or any other product you better find somebody else, they are extremely not professional. Spoke with Mark, went to see Ed, worst thing ever.... I do not recommend you go to this business. do not give your money to these people. Extremely angry and disappointed!!! I'm pretty sure other companies will be more than happy to take our money happily. Definitely lost tens of thousands of dollars that we would of been happy to pay! read more

These guys are the absolute worst. Presently going through an install that started two weeks ago. They show up one day, dig the hole, partially assemble the pool and leave. Nobody has been back since. Nobody answers your calls...and when they finally do, Ed just blows smoke up your ass!! They are holding up the entire back yard project. GO ELSEWHERE FOR YOUR POOL! The only reason I even give them a star is that I can't post otherwise! read more

Since we purchased a home with a pool that was installed by Olympic, we had to let their guys come in to do the pool inspection and opening in the spring in order to transfer the warranty. Since it was a salt-water pool, there was minimal work in terms of chemicals and etc., but I was glad to have strong guys to take the covers off and get it cleaned up. Well, I was surprised that they took the pool cover off, folded it up and put it in the mesh bag without cleaning and drying. When I asked if it will get moldy, they guy told me to let the bag sit in the sun for a few days and then store in a cool dry place without rodents. So, I spent the next week rolling the bag around my pavement trying to get sun on all sides and then stored it away for the summer. Imagine my annoyance this weekend when I got the pool cover out for closing and it was covered in mold all over. So for $375, the Olympic Pool guys came to dump a container of chemicals and make my pool cover moldy. Would not recommend them for pool opening - very disappointed. read more

The filter pump they installed when we built the pool was rebuilt and not new. The salt generator they sold us was a 3 year old model. Overall service is poor read more

Don't use them. Hired them to open my pool. all they did was take my cover off, primed the filter and threw some chemicals in the pool. It's a salt water pool. They didn't start the salt generator or check salt levels. They didn't vacuum. They charged me almost as much as my prior pool guy, and did half the job. Awful. Do not use them! read more

I look at these prior reviews and am very surprised because everyone I have dealt with at Olympic Pools has been great to us. Mike and his crew come close and open our pool every fall and spring. They show up when they say they will and are friendly. We had an issue with our liner (installed by a different company by the prior owners of our home) and they have gone out of their way to help us with a solution. We also put a down payment on a pool installation at our old house and then decided to move and Ed the owner at Olympic left that down payment as a credit on our account for things we needed for our new homes pool. All around, we have been very happy with them. read more

They are aweful! Never show up when they say, they take forever to finish a job because they come and go when they feel like. Called to set up appointment to come look at my pool, they said they would get back to me. Several calls and nothing finally went down to store and they still can't commit to taking care of the issue. I wouldn't recommend them at all. read more

The Olympic Pool team in Saddle Brook, NJ is a professional top notch crew! Installing an in ground pool can be a big decision for many, and can bring years of enjoyment to you and your family if done properly. From planning, to construction, and maintenance, Ed and his team helped us evaluate our yard for the proper sizing and placement of the pool, and picking the proper equipment that would be easy to use and make the pool as maintenance free as possible! Their team clearly laid out what to expect at each point of the project and totally delivered! A pool installation is major construction on your property. The Olympic team kept the construction site neat and secure, and all of the permits and inspections were handled in a seamless manner. In the spring when our pool was ready to be opened for the first time, they were hands on and explained the equipment and how to maintain our pool. All questions we had were clearly explained and if an issue arose Olympic was quick to address and rectify. Olympic delivered a resort like backyard that would bring us years of enjoyment! Now five years later Ed and the Olympic team continue to be a valuable resource and partner in enjoying and maintain our pool. It is rare to get the commitment, dedication, and partnership that Olympic Pools in Saddle Brook offers. If you are considering adding a pool or spa to you home we highly recommend the Olympic team. Olympic offers quality products, installation expertise, and professional service that is unmatched. read more