Placed a to go order over the phone. My little girl wanted snow crabs and we are not much of a seafood family. Was told it should be ready in 10-20 minutes. Pulled up 20 minutes later and the order wasn't even put in. (Loss of a star) He put in my order immediately and food came out fairly quickly just as he said it would. The lobby was kind of awkwardly organized but it was clean. The dining room was also inviting for any seafood lover! Took the meal home and my daughter ended up letting her brothers try the crab as it was a HUGE entree and they all loved it. Looks like we will be seeing more seafood soon. read more

Crab-tivated in the Smokies! Listen, I didn't come to Sevierville expecting to have a near-religious seafood experience--but Joe's Crab Shack baptized me in butter, and I saw the light. From the second we walked in, it felt like we stepped into a beach party thrown by pirates with Southern hospitality. The staff? Hilarious and friendly--like if your favorite cousin also knew how to carry six trays of seafood at once and still crack a joke. You don't just get a meal here--you get a whole vibe. Let's talk food: We ordered the Steampot for Two, but I swear it could've fed a small village or at least two people who don't eat like competitive crab-eating champions (which we clearly are). Crab legs, shrimp, sausage, potatoes, corn--it was like Poseidon himself packed us a picnic. And yes, I wore a bib. No shame. Things got messy in the best way. The best part? We sat outside with a mountain view that said, "Hey, you're in Tennessee," while the crab said, "Yeah, but your taste buds are on vacation." Bottom line: if you like great seafood, fun vibes, and the chance to feel like a crab-cracking champion with butter on your face and joy in your heart--Joe's Crab Shack is your place. Warning: You will leave full. You may leave wearing part of your meal. And you'll definitely be planning your next visit before you hit the parking lot. read more

Joe's Crab Shack - Seafood Near Me - Sevierville, Tennessee

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Love the decor & love the staff, they are such a vibe! Friendly and will make you feel like you are at home. Food was great, you definitely get huge portions. Will definitely recommend to our friends and family. read more

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This won't be pleasant! We came here specifically for one of the gals on our girls trip who wanted crab legs - craving them. Large restaurant with plenty of parking area, it had a waiting line, so must be good right? I ordered a dinner that included fish, crab cake, fried shrimp, and a bacon wrapped shrimp that had fries and a small coleslaw. Fish - hammered, and tasted like it had been sitting around. Crab cake - it was fried? No taste of crab, just fried filler. Popcorn shrimp - no complaints per se, just tasted like a frozen, pre breaded shrimp you can get from any food court. Bacon wrapped shrimp - best thing on the plate but the shrimp were overcooked. This meal was made even more dreadful considering the price! But the topping to this awful culinary experience was my friend's crab was so over cooked you had to literally peel the meat - in shreds mind you - to get it out because it adhered to the shell. Joe's Crab Shack should be ashamed serving it! It's in your name for heaven sakes! I begged her to send it back, but all the cooked items were just poorly done, we chalked it up to a very expensive lesson learned. The 2 star rating only took into consideration my meal and since I did eat the shrimp I added a star. We will not be back. read more

Joe's Crab Shack - Combo meal: fish, shrimp two ways, and a fried(?)Crab cake. - Seafood Near Me - Sevierville, Tennessee

Mary was a server. She was great! Very friendly and accommodating. Food was good and flavored well.

I loved the experience!!!!!! The food was an amazing as well!! Thank you Mary for the experience !

Came here with my family while on vacation. We were craving seafood. The wait was about an hour and 30 mins. The parking lot was packed. We figured at the time that we got there, other places were close to closing. So might as well wait. Our waiter Levi was great. Friendly and outgoing. My kids ordered a snow crab seafood boil and a burger. 2 of them had the seafood, my other child had a burger and fries. I had clam strips. It was really busy in there. The wait for the food was a bit long too. When we did finally get our food, mine was cold and asked Levi nicely to see if they can warm it up. He ended up putting another order in and my plate was hot and cooked when it came out. My kids loved theirs! Great family atmosphere if you like super loud restaurants. I couldn't even hear my kids talking to me and they were sitting right next to me. Well that was an experience for the books! read more

Great experience at a super busy touristy spot! Had to visit this Joe's while visiting for Christmas! Prepared for the worst, I called ahead only to find out no reservations were available. Decided to try my luck and roll the dice as a walk in. As a party of 4, two adults and two children, I wasn't hopeful but it was worth a try. After signing in with host we were given a 45 minute wait. You provide a cell and they text you when available. Super convenient. Don't go far however because hopefully you'll get lucky LIKE me and get called in about 15 minutes! Merry Christmas Cody! Service was phenomenal, our waitress was absolutely perfect. Extremely knowledgable and helpful with accommodating the kids! We ordered the Ragin' Cajun Steam Pot which paired nicely IMO with two spicy bloody marys! We also upgraded by extra crab legs which was the PERFECT amount of food for us as the kids ordered kids meals! Everything was PERFECT, and the best conclusion to a holiday vacation! This will DEFINITELY be an annual tradition for us! Will definitely read more

Great boil, got the rajin Cajun and it was a little spicy. Served in a boil bag and opened at the table. Nice presentation. read more

Joe's Crab Shack - Joes crab boil in rajin Cajun - Seafood Near Me - Sevierville, Tennessee

After trying multiple restaurants in the area for a party of 10, my family and I decided to stroll into the old faithful, Joe's Crab Shack. There was a short wait, but we were greeted warmly by the host and seated even sooner than the quoted time. Our waitress, Danielle, was pleasant, attentive, friendly, and truly went above and beyond with her customer service. My mom, sister, and I ordered the seafood boil platters and, to my surprise, they were delicious. We also had the oysters rockefeller which was really good. read more

Joe's Crab Shack - The Cajun seafood platter - Seafood Near Me - Sevierville, Tennessee

The BEST!!! Mary the waitress was AMAZING, the food was phenomenal, and the atmosphere was so fun!!!

Mary did great! Food took a little while, but all was well. Polite staff and good drinks.

We visited Joe's Crab Shack on Saturday, Dec. 6, 2025, after a very long day at a cheer competition. Our group was a party of 25 -- and only 10 of those were adults. My family alone is a wild party of six. Usually for my daughter's cheer competitions, I travel alone, or if my husband joins us, two of our kids stay with grandparents -- one because she wants absolutely no part of the cheer world, and our sweet boy Madden is autistic and nonverbal. The world isn't always built for children like him, and doing something as simple as a weekend getaway can feel impossible. It's a hard reality for special needs parents. But this weekend, we decided to try. All four kids. New environment. Busy restaurant. I was nervous, honestly terrified, and almost backed out. By the time we arrived, the rest of our group was already seated -- one long table for the adults and another for the kids. And then came Conrad, our server... and the reason this night became something unforgettable. From the moment we sat down, he was on top of everything -- quick with our drinks, friendly, calm. But within a minute of getting our drinks, my husband knocked mine over. Before I could even get fully embarrassed, Conrad was right there insisting I stop cleaning because he's got it covered. Then came the search for the "golden crab," and... chaos. Kids looking under tables, drinks spilling everywhere -- one kid's drink, then a shark attack drink. Again, I jumped up to clean, and again Conrad swooped in, stopped me, and handled it. He even stood guard over the spill until he got a wet floor sign (kudos to him for following policy ). Despite the madness, he stayed cheerful, calm, and kept the atmosphere light. Meanwhile, I'm over there absolutely mortified -- former server here, so I know how rough nights like that can be! But this is where I need to truly highlight what made this experience extraordinary. Conrad never rushed us. He never cut corners. Every kid who ordered a shark attack drink got the full experience -- lights, excitement, the whole restaurant knowing. He poured into making the night special. Then, in a moment that meant more than he will ever know, I turned around and saw him kneeling beside my son at the kids' table. Interacting with him. Talking to him. Giving him little toys. He didn't stare. He didn't avoid him. He simply saw him. I nudged my husband and we both watched our boy stemming by flap his arms in pure excitement -- a moment we rarely get outside of home because we hardly ever go to sit down restaurants as a family. I don't even think Conrad realized we were watching. But I felt something lift off my chest... like for the first time in a long time, I could relax and enjoy an outing with friends and my whole family. A few minutes later he gently tapped my shoulder to ask about Madden. I started to give the usual "Yes, he's autistic and nonverbal," but that wasn't his question -- he wanted to make sure there was something on the menu Madden would like, and if not, he said he'd see what accommodations he could make. My heart absolutely melted. We stayed for a long time -- full chaos, noise, spills, laughter -- and Conrad never once lost his spark or smile. When one of the kids wanted pepperoni for her cheese pizza (which her mom informed her she ordered her cheese), he found a way to bring her a little bowl anyway. Her face lit up like Christmas and she told him he was the best. And then, as if he hadn't already gone above and beyond, he led the entire restaurant in singing happy birthday to one of the dads... telling everyone he was turning 15 so the kids could get a good laugh. I truly hope Conrad receives recognition for the way he cared for our wild party of 25. He made an enormous impact on this mama's heart -- especially as the mother of a sweet autistic boy. For the first time, I felt hope that Madden can be part of our family outings without the constant fear or overwhelm we've grown used to. Because of Conrad, this night became something more meaningful than dinner after a long day -- it became a moment of comfort, acceptance, and joy. Joe's Crab Shack... hold onto this one. Conrad is a gift. read more

great service and great food. I personally own a bar and I WANT a trainer like our waitress was training

CHRISTINE was Excellent with her customer service. The waitress was very attentive to what was needed

Very disappointed in our recent visit to Joes Crab Shack. The service was good but the food was not. The garlic seasoning on the crab was spicy and drenched on. The corn did not taste fresh and the potatoes had cooked so long they were mush. I am a local and have visited multiple times but will not be back. read more

Another wonderful visit! We brought our two boys and had crab, crab, crab, and shrimp! The queen crab was delicious! So glad we tried it. Zach was really friendly and provided great service. We left full and happy. read more

Joe's Crab Shack - Just enjoying Joe's Crab Shack! - Seafood Near Me - Sevierville, Tennessee

Food was great! The shrimp mac and cheese was so flavorful! My husband enjoyed his fish tacos! The spinach and artichoke dip was amazing! Great service! read more

I ate here with my family while we were on vacation and we had a pretty good time. The service was good and our waiter was friendly. The location looked nice and had some fun decorations. The food was pretty good, I had the fries and popcorn shrimp and they were really good. The gift shop was fun to look around. I recommend checking this place out. read more

Joe's Crab Shack - Fries and popcorn shrimp - Seafood Near Me - Sevierville, Tennessee

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great service! amazing food! !!!!!!!!!!!!!!!! Mary was awesome! timely manner and so fri

Ordered three items and the best thing we had was our drinks, for an appetizer some crab balls and fries for $20 is outrageous and served cold on top of that. Main courses were crab cakes and crab pasta for a total of the meal to be over $100 the food was just not it. read more

Service was good and quick, restaurant was clean. Food was less than stellar compared to other Joe's I've been too. Calamari was good, but the shrimp and crab pasta was very watery and the crab tasted like it was fresh from the freezer read more

food was good. service was excellent, good environment.. do not agree with military discount policy

Conrad is an excellent server! Great food and even better service! We highly recommend!

Windy the server was amazing- great sense of humor and very knowledgeable with the gluten free options we needed would definitely love her as a waitress every where we go read more

Excellent food, great staff and a wonderful atmosphere. kristie is the best!. They make you feel at home!

Didn't wait long at all, even though they were busy! Food was delicious and seasoned very well! Our server, Byron, was the sweetest guy! He was exceptionally tentative and always had a smile and positive attitude! Would 1000% visit again!! read more

4200 mg of sodium in what I ordered...and I thought I was ordering the lesser of the evils! Never again for this gal. I will be drinking water all day to get rid of that salty taste. And I left over half the chips and the sauces. Waitress didn't come back even once to check on us. Someone else brought our food, and we like to never got our ticket. 0 stars for this super expensive lunch. Live and learn. read more

Our waitress was amazing she was quick with drinks and super nice! But the reason why I am rating it low is because they try to sell you a travel card and then they have some annoying guy walking around bugging to take pictures of you saying they are free! But they are NOT! Food was okay mine wasn't very warm wouldn't recommend. read more

Service by Katrina was great. Slightly sassy and got our brand of humor. Food was pretty good. One steak was under but it was made right immediately. read more

60$ for a couple crab legs, 2 corn cobs, one egg, and potatoes, no sausage. It was good for sure but not worth 60$. Could have just went to red lobster. read more

I've enjoyed Joe's in the past but unfortunately my seafood boil seemed overcooked this time. The crab meet consistently stuck to the shell despite my best moves. The shell was super soft complicating matters. Our server was friendly and just said 'oh no' when shown the pliability of our meal. You know Joe's ambiance: loud with a bunch of stuff on the walls. Nothing wrong there. Bring a sweater, it was quite chilly during my visit. read more

Our party of 25 (including alot of loud, hungry cheerleaders) had the absolute best experience thanks to CONRAD on Saturday night (12/6/25). Originally the reservation was 19 but it grew by 6 at the last minute. The staff went out of their way to accommodate us as quickly and as politely as possible. We were seated in CONRAD'S section. He is completely on top of his game from start to finish. He is attentive, knowledgeable, fun, and most importantly - PATIENT with young kids. Even with a very large and CHAOTIC group, he never missed a beat. We had at least 4 drink spills and he never even looked frustrated or rolled an eye. He just rolled with the craziness in the most fun way. Every order was perfect, and he kept us smiling and laughing the entire time. His positive energy was contagious, and his service is TOP TIER. Truly the best service I have ever had. If Conrad can handle our group of 25 cheerleaders & crazy cheer moms, he can handle anything. Request his section. TRUST ME. read more

We went Saturday 6/14/25 - food was awful, it was burnt, overcooked. Terrible service. Food is overpriced. This is 2nd time here, our first was very pleasant but this time - Awful!!! read more

I have to say that our visit last year was much more pleasant than my most recent visit. Our server was trying really hard and did just fine. Management seemed to be less than desirable. While waiting for our order, the manager, later told by the server he was the GM, was very inappropriate with another server making comments that could be heard by surrounding tables. In a separate conversation he was scolding another server in front of guests. That should never happen in front of guests or even in private in that manner we witnessed. Our server said, "that's just the way he is!" WOW! On a lighter note, the food was ok with minimal waiting. I don't think we'll be returning after seeing and hearing how the staff are treated in public. Several other choices nearby. read more

Great food and service! Staff was friendly, they even danced a little dance during dinner. Crab boils were delicious. Definitely recommended

we've ate here for 8 plus yrs .. 2-6x a yr .. kids 1st stop cause favorite place .. always been great till this evening.. the order WAS put in wrong .. we received 2plates that was so hot my 1 kid cried .. me and daughter tried to eat ours but her eyes where watering .. ane I was burning thinking what's is wrong .. w that said the adjusted bill was only for 1plate taken off .. still over 100$ for food that couldn't eat plus upset stomach and waitress insisting that my daughter ordered med heat .. we don't even eat med at mexican restaurants or pico lol no way she ordered med !! my day and time when I was a nite restaurant manager the customer is always rite .. can't believe that the manager didn't write the whole bill off honestly !! reckon those days are gone for custome service !! read more

Katrina our server was absolutely fabulous!!! It was the perfect day to sit out on the patio.

The food was amazing, the ambiance was pleasant, and the service we received from Katrina was absolutely the best. This was my favorite part of my trip and I recommend it to anyone going to Smokey Mountains read more

Wonderful Mothers day. Wonderful food and excellent service. Our server was Windy she did a excellent job. Will definitely be back.