They definitely need another person working in here. Theres 3 people with a line of people. First time here. Probably wont come back. The employees are all over the place. They said 25 mins on the phone.. i got here 20 mins later, for them to just start my order while i waited in the pickup line! Cooks not wearing hairnets at allllll!!#OverRated read more

I am not pleased that I am writing this review, but my hand was forced. The JIM's in Springfield's customer service is below par. I am from Philly but live in DE. I have been a consumer of Jims my entire life, my mother use to get Jim's steaks when she was little from the original Jims in West Philadelphia. Jim's steaks are good but what I truly like about them is their Mud sauce (Home made hot pepper sauce). I placed an order and spoke with two Jims representatives expressing that I want the sauce with my meal. My husband drives and picks up my order brings it back to DE and low and behold, no mud sauce. I call Jims and the manager was really rude expressing that all they can do is have me drive 30 minutes back to the store to pick up the sauce that I originally ordered. I asked him if their was any compensation for the gas and lack of accuracy and for my order. He then states "we are not perfect ma'am, but there is nothing else I can do, I can not compensate you in any way especially with giving you another $11.00 steak for this issue". I said, then what compensation do you have for this, he just spoke over me and stated what he would not do. Such a lack of customer service! I am very displeased with Jims in Springfield PA and the manager that was working tonight. He encouraged me to write this review as he said "ma'am, write whatever , but there is noting I can/will do". I will be reaching out to the owners. This is very unprofessional. read more

Quality is EVERYTHING!! I paid $12 for a steak the least I could expect is A FRESH ROLL. The roll used for my steak looks like it's at least 3 days old. Called to politely complain and the manager starts screaming via order girl that she can't be bothered to speak to me. I will never spend another dime at this establishment and I suggest you inspect your sandwich before you pay for it! That's the only time they can be bothered, before they have your money in their registers. read more

Jim's Steaks - I - Steakhouses Near Me - Springfield, Pennsylvania

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This isn't your South Street Jim's, which is one of the best steaks around, but it's pretty close. The sandwich just seems sort of less than that, maybe because the non-stop traffic on south street adds more meat to the grill, so the flavors from that grill make a better sandwich? I don't know, I'm just guessing. Anyways, this steak gets the job done. Never a really long line and I've gone at all hours. Used to be a nice late night stop for greasy food after hitting some bars in the area. read more

2 stars is about the best you'll get here. The steaks were about the greasiest I've ever had and could have used a more seasoning, too. I would have given it 1 star, but the size of the sandwich seemed pretty good, even if it was only mediocre. I'm not sure what other steak shops are in the immediate area, but if you're heading down to the Clifton Heights/Collindale area, try Chris's Pizza, Femi's or Pat's Pizzeria. They're all better. read more

the first time i had jim's was in philly. it was very good and i always liked going back there however, the travel time made it a tad out of my way. then jim's opened a location in the suburbs near me. it's only about 20 mins from me. my brother in law and i are always craving it and go there late at nights. they open until 3am on the weekends i think. the cheesesteak sandwiches never disappoint us but the people working there is a different story. they're ALWAYS cranky and in a pissy mood, not very polite or courteous. i've been here countless number of times and never once did i not leave annoyed at the poor customer service! despite the great cheesesteak sandwiches, 2 stars is the best i can give. fire your staff and hire better people!!! read more

Jim's Steaks - "whiz with" - Steakhouses Near Me - Springfield, Pennsylvania

This is a prime example.of how cheesesteaks are supposed to be done. I have been to their South Strert locarion and this one is far less busy, quicker service. They have crazy extended weekend hours that are open till 3 am! I have been here many times and have never had a bad experience as of yet. The people working here are pure troopers. They are happy, pleasant, (even @2am) and are veey helpful. I have gotten the cheesesteak, (no brainer) many times, it is always as I ordered it and there is plenty of space to sit and relax. It's almost lost in Springfield though. You'd never expect to find a gem like this in Springfield. Delco seems to have trouble with having real good consistant food. The decor is classic black and white. They sell their own shirts too. When I would wear mine, I'd always get people stopping me and telling me how good their experience was. If you find yourself on South St. in Philly goto their flagship store there and you can have just as good a sandwich. But go hungry, they have lots of food. Tip, if you are thinking about the buffalo chicken cheesesteak, it is on the hotter spicier side. It will clear out those sinuses my friend. So friday, saturday night, make a morning of it.... It's worth the special trip for it. read more

Jim's is good. i still prefer other places but Jim's will satisfy a craving if i have one, and need a close spot. that said, i think South street Jim's is a little better than this one. i always get spotty customer service/ order taking. they have a weird line that unless you know the drill you might get confused. especially since every time i have been there, it is pretty empty. many times they get the order confused. dont stand and look at the menu, just go right up to the cheesesteak window. They do put a good amount of meat on the sandwich, which i like since i dont get any veggies on mine. Decor is nice. retro vibe with art deco feeling. read more

Was driving back from Springfield, PA in February around midnight & decided I wanted a cheesesteak while visiting my hometown on a rare occasion. Man, was I disappointed! This was only my 3rd visit to this chain in my lifetime. I checked out the South Street location about 25 years ago & remembered it being one of coolest places in the city for a late night bite, but damn, how things have changed. Looking back it was probably the 'munchies' that made me like this place, but today, not so much. Ugh! The problem with my chicken cheese steak? It wasn't chopped up as well as I would have liked and the taste was very bland. Even the sweet peppers didn't taste right, and how can you mess up sweet peppers?? I should have gone to my #1 favorite place in the Philly area (Leo's Steaks in Folcroft). read more

I've tried Jim's a long time ago and as far as the chain cheesesteak locations go, similar experience. The roll was perfect. The meat is chopped which is a good thing. Steak was little overcooked and chewy. I ordered American cheese which remained cold in the bun. I'm more of a melty gristly cheese kind of guy. This tasted more like when a sandwich gets cold and the cheese turns hard. Just not a good sandwich all around. The staff was super friendly and fast. Very good staff. I'm a true Philadelphian whose been to a lot of steak places and for me Jim's ranked last of the chain cheesesteaks. read more

I'm only in Philly once a year and unfortunately not long enough to go gallivanting around in search of the perfect steak sandwich. I guess I was expecting the experience of walking up to a greasy old counter to find an overweight balding man in a cramped steamy room. I was ready to order my "Wiz wit and a side a fries, hot peppers on the side." Instead I entered the strip mall to find an establishment refurbished, likely quite recently, despite its origins nearly 75 years prior. Places to sit, a clean cut staff, they even took credit cards... someone else said they didn't. I thought I might be in the wrong place. I ordered the sandwich and there it was just as I had imagined it but is a setting that confused me, where was the standing room only counter where I was prepared to fight for elbow space? Where was the fat, bald man, the steamy room, the grease? OK, to be fair the grease was in the sandwich, but fat is where flavor lives. The peppers on the side were great, I may have eaten 10 of them I may have consumed more. I feel I would have given Jim''s 3 stars but the location confused me into clicking the 4th star and I can't find a good enough reason to remove it. read more

I do love this place. My favorite thing to get is their buffalo chicken cheese steak with a side of onion rings. Both are awesome. Be sure to speak clearly to the cook and make sure they know and understand what it is you want and how you want it. Not all cooks there are great, there are 2 that never mess up my order, but for the ones who do I watch them like a hawk and make sure they know exactly how I want my food. Oh and if you ever get a cheese steak, best way to order it is with the "3 cheeses" it's life changing. read more

Jim's Steaks - Demolished his cheese steak - Steakhouses Near Me - Springfield, Pennsylvania

I give Jim's 4-stars based on the cheese steaks alone. They're really quite good and I don't taste any noticeable difference between the steaks here in Springfield and the ones on South Street. I also enjoy the added bonus of watching your steak being cooked right there in front of you by a skilled griddle technician. As good as their steaks turn out, I wish the same could be said for their fries. More often than not, the fries turn out underdone and soggy. They're really pretty tasty, but if they aren't done right, it kinda kills their appeal. If they could ever figure out a way to do them consistently right, I'd give Jim's 5-stars. read more

Not my first philly steak but my first time having a philly steak in PA the sandwich was ok a lil dry need more sauce & cheese. Had better cheesesteak sandwiches in Cali overall its was ok read more

Jim's Steaks - Steakhouses Near Me - Springfield, Pennsylvania

If I could give half a star I would. First time ordering from this location, just a cheese steak with extra cheese and sweet peppers. I order this during my lunch break. I work 5 mins down the street. Place the order when I got in the car and went there to pick it up. I was a little surprised to know that my sandwich was already waiting. Didn't think nothing off it as to them being fast. Was in a hurry due to being my lunch break. Once I open the sandwich I could already feel that it was cold, the cheese didn't even melt and there's no way it could get that cold in roughly 15 mins after being made. This sandwich must've sat there cus maybe someone didn't pick up. I called them back and told them about it. Not only did they NOT apologize for it, but said they wouldn't refund my money. Simply told them first and last visit from me. I definitely DO NOT RECOMMEND THIS LOCATION!!!! Dishonest workers there. read more

I called at 10:47 to place a order and was going to be there in 3 min but when I called the guy put me on hold and hung up. U called back and he said they close at 11 so I said it's not 11 yet but he hung up on me again. I can't believe the type of employee Jim's steak have working for them read more

I grew up in Central PA where a cheese steak is a Steak-um sandwich. Then I came to Philly to meet my (now) wife's parents. She forced me to go to Jim's Steak, this one. I have been hooked since! The rolls are good, and the steak is da bomb! I never get shitty, processed, 80% oil cheese slices. I go right for the whiz! You never have to worry about that 'not melting' or 'being hard' It's cheese whiz! The people are always friendly too! I went the other day and the girl behind the counter struck up a conversation about my sunglasses. I'm not sure why because at the end of the convo she said: "I don't like sunglasses" Oh the humor of this world! But it shows you most of them will make convo with you while you wait to make it feel a little comfortable. (not that it's uncomfortable) I just hate going to places and standing there in silence like I'm in the 5th grade school cafeteria line. I take all my visiting friends to Jim's whenever they come and they love it too! read more

This is a good place to go Kate at night but don't try and pick up dinner here. Lots of folks behind the counter but very, very disorganized. I called in an order and still had to wait 15 minutes after the time they said it would be ready. While I was there two customers complained that they got the wrong orders. Steak are a little too greasy but good. Same with fries. You might try the sweet potatoe fries. They are really good. read more

After having chicken cheesesteaks from here on a few occasions, I feel comfortable recommending this location. The chicken breast is chopped up, but not as finely as the beef version. With the kind of chicken breast they use, I can understand why. The steaks are good and the bread has been fresh every time. If you plan on doing take out, I recommend calling ahead first, especially if you know exactly what you want. The wait time can be pretty long on a busy weekend night. read more

Oh yea! que cheesy 70's porno music as you're stuffing their huge philly down your mouth-- Bom chicka Bow wow..... it's just that good! Greasy perfection. Their fries were crispy and fresh and the milk shakes are super thick but delicious. Not to mention we ordered 3 cheese steaks and got an extra one thrown into our bag on accident... we'll take it! I'd drive an hour and half from Jersey just to have another! read more

While Jim's two Philly locations get 5 stars, this location falls flat. I'm not sure what is different but the taste isn't the same. Don't get me wrong, you'll be hard pressed to find a cheesesteak much better in the area, but it's not the true Jim's experience. read more

My boyfriend is from Long Island but spend his college years at U of D. When he would go into Philly, he was introduced to Jim's Steaks which he swears are the best. During the Labor Day weekend, we were going to a party in Chinatown and he wanted to swing by Jim's on South Street afterwards. Being super filled after the party we scrapped that plan. For a compromise I took him to the Delco outpost of Jim's Steaks hoping that it would satisfy his need. The food itself was delicious. How could meat with wiz and fried onions be anything but? I also went for the black and white shake which was perfect. My arteries didn't feel that great but its not everyday. The cleanliness of the restaurant could have been a little better but its a cheesesteak joint; I feel that they all have to have a little grime on them to be good. read more

I have waited MONTHS for a real PHILLY cheesesteak, whiz and all. FINALLY GOT ONE! thank you Jim's, I may not be back for a while but dang....... absolutely DELICIOUS! you can't get this in DELAWARE.... some think you can, but they are dead wrong. read more

Jim's Steaks - Steakhouses Near Me - Springfield, Pennsylvania

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If you need a cheese steak, and you live in Delco, it's a great alternative. Is it Tony Luke's or Geno's? No chance. But you're in Delco, so either drive to 9th and Passyunk or deal with very good but not a 5 star. They do tend to get backed up, and the service can be a bit rude, but it's still a great Philly cheese steak in the neighborhood. I've also noticed they tend to really let the line back up, then serve everyone at once. I get that it's easier that way, but it can be a pain when you just missed the previous steak that got put on the flat top. I live in Tampa now, but visit my family in Clifton Heights often. This place is the best I've had in the neighborhood now that the Painted Horse is closed. Def worth a stop when you need your cheese steak fix. read more

I went to the South Street location before the Springfield one, so it's kind of natural to compare the two. Here you don't have a line meandering out the door and celebrity pictures all over the walls. What you do have is more room to eat and very friendly service--at least this was my experience today. I ordered a cheesesteak, fries, and a soda, all of which were A-OK, 3 stars. If you want more of a touristy Philly ambiance, go to the one on South Street. If you want an average cheesesteak joint in the burbs, go here. read more

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If you're out in the "burbs" of Philly and you're fiending for the cheesesteak from Jim's on South Street this is your next best bet! Same owners, same checkered black and white store front, just not the authentic original restaurant! Cheesesteaks are just as good (almost) and this place even offers fries and onion rings, something the original doesn't offer! read more

Jim's Steaks - Steakhouses Near Me - Springfield, Pennsylvania

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We love Jim's on South Street, and we love this place as well. Great bread, great meat - all very fresh. Friendly staff and the line moves relatively fast (and is not normally as long as the South Street location). Custom orders are welcome. Decent amount of seating inside. read more

Line cooks nice. Food is decent but manager working on Tuesday at night yelled at us. Extremely rude

Steaks were good. Staff was disorganized. Had to repeat our orders several times. Kim's steaks are generally greasy. They use a fatty sirloin. I like the roll. Good roll proportion to meat. Nice and light on the cheese wiz. The onions were fresh. Wish they grilled the hot peppers with the steaks. This place is not as good and the South street location. They do have Stewarts root beer and the service was fast. read more

So if your ever in delco which is the suburb part of philly I would visit this place but it's something that doesn't make me wanna keep going back to. You really don't get the excitement of being at Jim's steaks like as if you were at the one on south street, there is no long lines and it's not as greasy as the one on south street which means it isn't juicy! If I had to recommend this place I would say yea try it if your in the area but I would definitely say make sure you visit the one on south street. The food was good they do pack it a little bit more with meat here then the one on south street but I had better cheese steaks elsewhere. Also I'm sorry to say this but I think the best cheesesteaks in delco is Leo steaks its way better. I gave 3 stars. Because it do taste good but it's not the best. read more

Jim's Steaks - It's packed! - Steakhouses Near Me - Springfield, Pennsylvania

This was absolutely awful. I ordered very carefully, with a list in front of me to make sure it was all correct. When we got home, the order was almost all wrong, and on top of that, the quality was terrible. The best part was probably when I called to correct the order and was told it was my fault the order was wrong. Or that when we drove back to pick up the missing items, instead of giving us a new cheeseburger (the one they sent came without any toppings) they sent us home with a bag of lettuce, tomato, and onions to put on the by-now COLD burger. Also, their milkshakes are watery and suck! Don't go here! read more

Never had a good experience here. Steaks are mediocre. Gentleman cooking steaks in weekend nights was always rude and lacked any personality. read more

I love the cheese steaks here! Great place to go for a bite late at night, it's located at a convenient place, and the guy who makes the cheese steaks is a very experienced professional. read more

Horrible experience.. this place messed up a perfectly simple order. They couldn't even get a whiz without right or even a cheese burger with lettuce, tomato and onion. Oh and the milkshakes were completely liquid like a chocolate milk drink. Was offered no compensation or any willingness to remake the food the right way as per ordered. That being said if you want sandwiches go to Primos or slacks across the street. read more

We went after being told this place was the best. It was awful. Paid 17 dollars for one!!! And when we questioned it was very combative. Horrible. I wish I never went. The meat was dry and it wasn't good. Don't come. read more

Not bad for a Philadelphia suburb, although I prefer the city location far more. Wish meat was better quality. Much better to eat at the restaurant versus take home. read more

Big mistake stopping here 10pm on a Friday. A few others in the shop. The dirty tables should of been enough hint for me to leave but I was hungry. Ordered a cheesesteak with onion an provolone. Order was ready right away and asked if I wanted anything on it. I said no. They asked not even salt and pepper. I said sure. They must of dumped the entire shaker of pepper on my sandwich. It was almost inedible. Onions were stringy, and one of the worst cheesesteaks I've ever eaten. Total rip off read more

The staff is very rude, I asked the guy on the grill if he could toast my roll and he said "no" then he told me Wawa is right up the street..what's that about. .your loosing customers dude read more

Wow. Shockingly bad. Nothing like the Jims on South Street that I remember. Couldn't believe how small (light) my cheesesteak was. Do you tell your cooks to make them that weak, or did that guy have something against me personally? I thought I was nice to the guy. And the cheese fries. I paid over $4 for that? There were like 20 fries drenched in cheese. How sad. Never again. Just a terrible experience overall and a waste of money. Not worth my time or money. I will never eat at this Jims again. You have just lost a customer. I cant believe you are still in business at this location. It wont be long... read more

Pretty good cheesesteaks, especially if you can't make a special trip into the city. We ordered 3 cheesesteaks, 2 "here" and 1 "to-go". They came out quick. This was my first visit to this location. I was a little hesitant with the negative reviews, but my cheesesteak craving was definitely satisfied! read more