The drinks were not bad but it's probably the worst customer service I've experienced in Vancouver.
To start of, I overheard the staffs chatting in Cantonese while my group was deciding what to order. Since I also speak Cantonese, I felt that it would be natural for me to order in Cantonese but somehow the staff replied back in English. Once my group finished ordering, she started chatting with the other male staff again in Cantonese. Most places I've been to would reply back in the language I was speaking if the staff also speaks the language, so the way she replied/acted definitely stood out to me as odd or rude (ok, maybe the word rude is a little bit too strong).
And as I was ordering, I was told that the drink (fruit yogurt smoothie) I wanted to order would take about 15 - 20 minutes. After I confirmed that we're cool with waiting, the male staff walked over and said actually it would take 30 minutes or longer instead. I end up ordering a Capped Brown Sugar Thai Tea because I had a feeling that the staff didn't want me to order the fruit yogurt smoothie for whatever reason. My assumption is that they didn't want to handle the fruits (?), or else why would ordering other drinks yields in significantly shorter wait-time.
Lastly, the male staff turned his back to us as my group was discussing about the wrong sugar level being printed on the cup sticker/label. He actually paused for a few seconds when he heard us talking about it, so I'm pretty sure he knew but he just didn't bother offering us a remake. At this point, I sort of just want to take my drink and leave... especially when I witnessed them telling each other "you go. you do it" when some customers arrived for order pick-ups.
Customer service aside, the drinks were great and they do have menu options that are not available in the SoCal Truedan location. read more