I want to apologize first to many that might be offended or disagree, but I will give you all honesty as this is to review my experience here.
I found this place by YELP. I trusted Yelp before when looking for a dentist, but definitely will never IN MY ENTIRE LIFE to ever go to this practice ever again. This place looks new, so maybe they need time to work on their customer service etiquette. Maybe the government isn't providing enough funds for them. Maybe they hate patients with no cavities or no need of braces because maybe they can't profit from them.
I worked in a corporate medical facility before with more people than 0 patients in all hours. No matter what kind of customers/patients there are, I would be polite, patience, helpful, friendly, and NEVER be like the character, Yev Kasem in the show, Seinfeld. Be aware, this is a place where you might experience a Yev Kasem way (remember the soup manager in Seinfeld?). Maybe if any of them read this, just maybe their behavior would improve. I hope so if they still want to operate their business.
This is for a person without the dental insurance, but paying cash. Maybe, just maybe this explains why this facility was negative with attitude towards me. I didn't haggle! I personally wouldn't know how this facility would treat people with insurance. I have no enemies, just the people here wanting to create enemies.
My experienced:
Yes they explained to me I have to make an appointment even when I just wanted basic cleaning because the Dr. needs to examine my teeth. Yes, I just can't come in for the Dr. to look at my teeth (and besides, no patients were there when I got there). Understandable as most places are that way. I should listened to my intuition right when I was talking to the receptionist to not come to this place ever.
I definitely believe this is how they trained their staff when the receptionist first said (something similar) when making the appointment, "if you don't want your teeth to be done here, you're free to find another place." It does sound like "take your business elsewhere." It's all honesty about this place and from me. Yes I understand finding another place, but it was how they presented themselves to customers/patients. I needed to find a place to do it, so I went away to make the appointment.
I was a few minutes late by my GPS losing signal on and off. I don't really use it much and I did apologize. Got in, I hear the receptionist mumbling while getting my form to fill. Filled my application, asked why I needed to put in my SS# when I'm paying cash. She explained very little of this info.
Doctor looked at my teeth. No cavities, but tartar building up (not the black tartar, but stains). He insisted I can't have a basic cleaning and needed X-Ray and some deep cleaning. Yes, I do understand that. I politely, patiently repeated that I just want a basic cleaning and next time I will have a thorough cleaning because I will be saving up money for it and having insurance.
He still insisted NO, HE WILL NOT with his dishearten attitude. He said that I could make another appointment for the X-Ray and deep cleaning (of course in the hundreds that I am aware of). He sounded as though he doesn't want to deal with people who don't follow his exact order, and not listen to what the patient/customer wants. He insists on what HE WANTS FROM what he sees in your teeth.
I JUST WANTED A BASIC CLEANING ON THAT DAY. I'm not asking much and next time I'll do more cleaning. I did not raise my voice, and was extremely friendly to them. I felt extremely uncomfortable in this dentistry.
Finally, I asked if I could have a copy of the document I filled out and signed. I honestly feel threatened the way they questioned me. Not much explanation as to why I can't have a copy (remember, I worked in a medical facility). Yes, they said if I want it shredded, they'll shredded. Throughout the whole experience, I felt that they wanted to kick me out fast when there are no patients waiting. Yes, they didn't charge me the examination when they took the computer images after this issue.
I don't care how new their place is, what school the dentist went to, or years of experience. It doesn't give them the right to have a degrading attitude while showing their pretentious politeness.
FOUND ANOTHER DENTIST RIGHT AWAY ON THAT DAY:
Simple conversation just like the one before: "I want a basic cleaning and nothing else today." The dentist said no problem. I filled out the application, asked why I needed to put my SS# when paying cash. She explained it to me while showing me the documents that are up against the walls. BINGO! They examined my teeth, and explained what I need when I have enough money or insurance. THEY EVEN SMILED. I will come back to them. Signed, sealed, and delivered with 3 complimentary toothpaste. Yay!
HOW SIMPLE WAS THAT?! read more