I'm very skeptical of dentists and doctors! It's painfully hard to find good and ethical ones!! To have a peace of mind, I have sought second opinions from many different dentists before committing to one, which had been quite costly. Thank God my tedious and pricey searches can now stop because I have found Dr. George Ko! I'm so relieved!!
I initially came to Dr. Ko for a dental implant consultation, at which time I was still in the process of searching and interviewing the many dentists to narrow down to the right one. But after this first visit, I had a very good positive feeling towards him and so later I had him work on my other dental needs as well. He was gentle and adept that as local anesthesia was injected, I didn't really feel much pain from the needle. Dr. Ko is an ethical and conservative dentist who only recommends necessary work. I am really appreciative and grateful for the honesty! He was also very patient and totally approachable that I was able to ask a lot of questions without feeling rushed. Dr. Ko totally deserved all the stars!
What's more, the Office Manager Nia is amazingly great! She is very knowledgeable with both the dental and office aspects of the dental business. I feel like I'm having two dentists for the price of one. I was utterly impressed with the fact that she patiently spent 45 minutes to listen and address my unique dental issues when I was just a casual walk-in stranger. When I first stepped in the office and saw Nia, my hasty initial impression of her was a bit cold, however, as I communicated with her more, I discovered her to be warm and compassionate. So I decided to book for the first consultation date available. With Nia, you will never have to worry about your dental insurance getting mischarges because she is professionally ethical and meticulous. The fees are disclosed upfront, no heart-attack hidden fees or any shocking surprises really. If you have any doubt, just ask Nia, she is wholeheartedly transparent and reasonable.
Another huge plus about this place is that at my request and as a courtesy, they provided digital copies of my dental x-rays free of charge. Legally they can charge a fee if they choose to, I know many dental places do that, but Nia is so nice and sweet that she waived it. It is totally up to their discretion because there is no written legal policy obligating them to provide the x-rays at no charge. They are doing this for free as a favor really. In other words, if you want your x-rays free of charge, be respectful and ask nicely, then I'm pretty sure as a courtesy, you will get them for free too.
In essence, I would take the time to shop for many dentists before settling down to one. To me, having a good dentist is very important, but that alone is not enough, I also need to have a good front desk person to complement the dentist to make my whole patient experience as smooth and pleasant as possible. If this front desk person is incompetent or rude, this can make your experience hell even if you have a good dentist because your first line of communication is with this person. She may negligently mess up your insurance, appointment, or relay wrong information from the dentist to you or you to the dentist. But because I have found the good and ethical Dr. Ko together with the wonderful and honest Office Manager Nia, I will never have to worry about that. I get to have the best of both worlds; essentially, the price of one for TWO!! read more