I had a very disappointing experience at this office. I had confirmed my appointment over the phone for a specific morning time (which I rearranged my therapy session for) and was told they could fit me in on Friday. I was happy it aligned with my schedule and even canceled an appointment at another dental office to come here.
When I arrived, the front desk clerk seemed puzzled to not see me scheduled in the system and asked if I was sure. I told him I was confident because I always schedule appointments in my iPhone calendar as I make them, and I even showed him my color-coded calendar. He was the one who asked if I had received any confirmation by text or email, and I explained that if I wasn't in their system, of course I wouldn't receive a reminder, the system wouldn't send one. He agreed, saying, "Oh, that's true." I also showed him my call log with our 17-minute conversation where we had discussed why I wanted to visit this location.
I first came here in December when I was searching for a new dentist after my insurance changed and my previous dentist no longer accepted it. My previous dentist office is Loyal Dentistry, also in Arcadia where I've been a customer for over 5 years. I received dental cleanings, fillings, and my Invisalign done there. I gave this place another chance now because the reviews were so amazing. I take time to choose providers carefully, especially for something as personal as healthcare, and I genuinely wanted to build a relationship with this office. Unfortunately, it feels unorganized and understaffed.
Today, they offered to "squeeze me in," but I didn't want to feel rushed or have my concerns overlooked. I was hesitant because two additional clients walked in after me and I felt like they may have to rush my care to get to them. Unfortunately, I gave them the benefit of the doubt and stayed, and ended up feeling exactly that: rushed. The dentist never sat down during the exam, made negative comments about a filling, and suggested they wouldn't fix it because Medi-Cal "may be too cheap." That comment alone was unprofessional and made me uncomfortable.
Even during my first visit in December 2024, I had the first appointment of the day, but the front desk staff arrived late and hurried inside. My friend who came with me even commented it looked like he had "just woken up." I remember not really minding at all, but I can see now the pattern of this rushed, unorganized behavior. The first appointment is where Dr. Kuo called out my filling and told me that it didn't look like a great job was done which left me with concerns and questions that I wanted addressed. As he was explaining things to me, I naturally had follow up questions and he told me to Google them. I was a bit surprised by this response because it was polite, but politely unprofessional. Today, they also had me sign a disclaimer form AFTER the procedure was done, which felt backwards.
Are they polite? Yes. Organized? No. Overall, it seems like they book clients back-to-back and try to rush through them as quickly as possible, all while having the dental hygienist also work the front desk - and it just feels chaotic. read more