I would love to share our wonderful experience with our family dentist, Parklane Dental! We've been coming here since 2011, and the quality of care and expertise my family receives has always been amazing. From the moment we walk in, we're greeted by the friendly and professional front office staff, welcomed by the back office team, and cared for by experienced doctors. Our visits are always quick, friendly, and painless! Special Thank you to Dr.He for making my smile bright Parklane, Thank you for always paying attention to every detail and for being so patient and caring with my toddlers. Our family truly loves and trusts Parklane Dental! read more

Parklane Dental - Cosmetic Dentists Near Me - Arcadia, California

The dentists here are usually great, however the assistants scheduling and pushing financing for different treatments are very rude and to the point. The worst of them is Moon, who has helped me several times already. She is so obnoxious and clearly hates her customers, never greeting you and commanding you with a very rude tone. If I had other options, I might consider them after interacting with her. Maybe don't join customer service if you feel that way. Be prepared to wait at least 45 minutes to an hour after your appointment time to be let inside and wait longer for the doctor. As mentioned by others, they tend to pack in appointments. Other than that my dentist is helpful! For privacy, I am having another account submit this review for me. read more

I absolutely love this dentist!! I've been coming here for the last couple of years, I've gotten fillings, cleanings, crowns put in and they're amazing!! Incredible bedside manner! They're all extremely kindhearted and professional. They have super advanced high tech and used 3D imaging to have a night guard made for me! And it only took about 5 minutes and was completely painless. Out of every dentist I've ever been to Parklane has given me the best cleanings by far!! I leave with squeaky clean teeth with no buildup left behind, no roughness and I feel like a new woman! 5 stars all the way! read more

A teeth destroyer - JESSICA I booked an appointment with Aurica to clean my teeth in May this year. But she wasn't there when I arrived. I saw JESSICA who asked me if I needed her or if I could find another person to do my tooth cleaning. I said I didn't need others and I liked Jessica you too. Because I failed to recognize JESSICA'S despicable character and replaced her with someone else in time, I was harmed by her. Now I realize everything, but it's too late, far too late. During the teeth cleaning, she gave me a pair of dark glasses, so I couldn't see anything. But I could feel her using an iron rod to press down forcefully on the gums of each of my three middle lower jaw teeth. Not only that, I also felt her using another iron hook to dig vertically towards the root of my tooth. I could feel a strange pain. She even used a brush to vigorously scrub the base of my three middle lower jaw teeth like scrubbing a floor. At that time, I naively thought she was trying her best to help clean my teeth. When I got home and looked in the mirror, I was shocked to find that each of my three lower middle teeth had a large hole and its outer roots were completely exposed. Even now, long streaks of blood are still visible on the gums where the teeth were scratched by the iron rod. This shows how serious her deliberate damage to my teeth was. Instead of paying for my teeth cleaning, she arbitrarily harmed me. JESSICA, with a monster like you, so heartless, cruel, despicable, and worse than scum. Who would dare to come back? 毀牙惡魔－JESSICA 今年五月，我預約了Aurica做洗牙服務，但到達時她不在。接待我的是Jessica，她問我要堅持等她，還是願意換別人來洗牙。我說不需要換人，而且我也挺喜歡Jessica的。正因為我沒能看清JESSICA那卑鄙的本性，也沒能及時換人，結果遭到了她的毒手。如今我雖已看清一切，卻為時已晚，一切都太遲了。 洗牙過程中，她給我戴上了一副深色護目鏡，導致我什麼也看不見。但我能感覺到，她用一根金屬棒用力按壓我下顎正中三顆牙齒的牙齦。不僅如此，我還感覺到她用另一根金屬鉤垂直向牙根方向用力挖掘，我能感覺到一種異樣的疼痛。她甚至像刷地板一樣，用刷子用力刷洗我下顎正中那三顆牙齒的根部。當時，我天真地以為她是盡心盡力幫我清潔牙齒。 回家照鏡子時，我震驚地發現下顎正中的三顆牙齒上各有一個大洞，牙根外側完全暴露了出來。即便到了現在，那些被金屬棒刮傷的牙齦上仍可見長長的血痕。這足以說明她對我牙齒的蓄意破壞有多嚴重。 我本來是花錢來洗牙的，卻遭到了她肆意的傷害。 JESSICA，像你這樣的惡魔如此冷酷、殘忍、卑劣，簡直連渣滓都不如誰還敢再來這裡？ read more

1 stars. Told there'd be a $30 copay for my cleaning because I had two prior visits. Front desk offered cleaning-only with no copay if I skipped the exam -- I agreed. They did the exam anyway mid-cleaning, then charged me the $30. Honor the deal you offer and you keep the customer. Not coming back, I was a customer for 10 years. read more

ABSOLUTE WASTE of time! So unorganized and terrible communication. We had a follow up visit that was almost an hour behind. We finally completed the visit and then scheduled the next visit. There was absolutely no commutation we needed to bring the retainer at the next visit. We showed up and was told we had to reschedule. They stated "oh well maybe your husband forgot that we told him". What a BS excuse to blame him as we would not waste 35 mins driving to an appointment knowing we needed to bring the retainer. Do not waste your time and money here because they only care about packing in as many appointments as possible with no actual customer service or regard for your time. Read the other 1 star reviews here and on Google as the lack of communication and disregard for your time is a common issue here. read more

Prices are much higher than other local orthodontists. I was quoted $6,500 for Invisalign and $5,500 for traditional braces, while other offices quoted me around $4,500-$5,000 for the same treatment. I didn't feel they offered anything extra to justify the premium. Don't take my word for it get a second opinion like I did and compare. Hi Dr. Eric thanks for your reply. I did get second opinions that's exactly why I left this review. I found other board certified orthodontists in the area offering similar treatment plans for significantly less. I appreciate that you're open about pricing, but for me, the value just wasn't there at this price point. read more

Parklane Dental - Came in for some quotes. Left immediately after seeing the outrages prices. Invisalign 18mo $6500 Traditional 18mo $5500 - Cosmetic Dentists Near Me - Arcadia, California

First thought was wow this place is high tech and very thorough. I'm a new patient and found out this place has 2 locations , one in Temple City and the other in Arcadia. I found out because I went to the wrong location...luckily though it's 5min away from each other ! The wait: there were 3 other people in the waiting room but it was still a short 5-10min wait before I was called. The interior space is very nice and felt very grand with the high ceiling Experience/Service: the service was very nice. The tech that got me set up and cleaned my teeth was very considerate about my low back issue. I was also impressed she cleaned my teeth on her own and always made sure I never "drowned" (is the word she used lol) nothing was painful, in fact it felt like I was at a spa for my teeth I also ended up needing 7 fillings due to broken old ones and a cavity. I really appreciated how Dr He considered if I was on a time crunch. Thoroughness: I had x-rays done and they also scanned my teeth which was new to me. The scanning took quite long but I think the first tech was having trouble so I'm happy she asked someone else to take over because my jaw was getting tired. The scanned image was very informative and Dr He showed me everything she was looking at. Unfortunately a lot of broken fillings They also took my blood pressure which I've never done at a dentist office. Conclusion: Overall it was a very nice visit. The techs and Dr He were very nice and considerate. I only wish it wasn't so long as I stayed for 3 hours, but I was a new patient and had a lot done so that could be the reason - x-ray, scanning, teeth cleaning, fillings. I would highly recommend this dentistry to others! read more

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I'm not someone who usually writes reviews--whether good or bad. And it's even rarer for me to leave two reviews for the same business. But I truly feel compelled to write this second review because I've been a patient at this dental clinic for almost ten years, and their consistent professionalism, skill, and quality of service continue to exceed my expectations. I've been treated for many years by Jessica V, who is not only gentle and attentive but also highly skilled. Dr. Tim N is equally exceptional--his expertise gives me full confidence in the care I receive. Even something as routine as a dental cleaning is treated with exceptional care and thoroughness. Their cleaning process includes five meticulous steps: 1. Initial examination - checking for gum inflammation, recession, and evaluating each tooth individually. 2. High-pressure water cleaning - to remove plaque that regular brushing can't reach. NO pain! 3. Manual removal of tartar - using specialized tools to carefully eliminate hardened plaque buildup. 4. Flossing - thorough cleaning of every tooth gap with dental floss. 5. Polishing - using a professional-grade polishing paste to smooth and clean every tooth surface and crevice. Throughout the entire process, Jessica V is incredibly patient and detailed, never rushing or cutting corners. She takes the time to ensure that every tooth and every gap is properly cared for. She also frequently suction out excess saliva to keep my mouth clean and comfortable during the procedure. After every cleaning procedure done, the dentist Dr Tim N personally comes to check my teeth to see if there are any issues that require attention. I feel very fortunate to have such a dedicated and professional team taking care of my dental health for many years. They've earned my trust time and time again. read more

I realized my review from 2024 was never completed. Three separate members of my family have been mistreated by her on different visits. And today was the last straw, my sister walked out crying after how she was spoken to. That's why I'm finally completing this draft of my experience with her in 2024. Let me start by saying the doctors and most of the staff here are friendly and professional except for one person: Maria, the one who handles treatment plan quotes. Please make sure you fully understand your consultation with the doctor before speaking with her, because she will try to upsell you and quote you incorrectly. She does not listen, nor does she try to understand what the doctor actually recommended. She bases all her pricing on her own assumptions and the pre consultation notes, even when the treatment plan clearly changes after speaking with the doctor. When I asked her why the pricing was a certain way, she wouldn't answer the actual question and just kept repeating her version. I eventually had to ask her to bring the doctor in so she could understand the real treatment plan. Only then was she able to quote us correctly. There were even additional treatment options the doctor mentioned, but she never acknowledged them until she explained it herself. It's disappointing because the doctors here are great, but every interaction with Maria has been frustrating, dismissive, and inaccurate. I hope management addresses this, because patients deserve proper communication and correct information, not pressure, upselling, or assumptions. Interacting with her has the ability to ruin an otherwise good visit read more

This review is for their front desk and I would not recommend this place. Happy to take my money elsewhere. It's all about customer service. They won't tell you that you just need to wait a few months later so your insurance can copay until you ask. Readers, beware. Ask them if your insurance covers the costs, so you know what you are signing up for. Also, very rude and unpleasant interaction. Check photo showing cost breakdown. It's says patient portion is $122. No, I paid all $174 from my credit card. Let's be transparent. Front desk, drop the conceited look. Maybe if the customer service was friendlier, this review wouldn't be needed. read more

Parklane Dental - Consultation fee - Cosmetic Dentists Near Me - Arcadia, California

Parklane was a great experience, it was my daughters first cleaning as a baby she was scared but everyone in the staff made her so comfortable and she got through it with the biggest smile. I want to thank the staff and Grace the manager for giving my daughter a great first dentist experience! read more

Came to see Dr. He today. She is amazing The staff is always great. They take great care of read more

Parklane Dental - Offices - Cosmetic Dentists Near Me - Arcadia, California

I've been coming here for a few years now and it is always a great experience. Dr. He takes good care of you and hygienist Jessica V. is super considerate and meticulous in her cleaning. Overall a very professional and organized office as well. read more

The waiting time has been improved! I'm glad and it looks like management team has been able to manage the appointment more efficiently. Hygienist is very gentle and nice. read more

This is a very dishonest dental office. There is one lady name Wu, I don't know she is a dentist or dentist's assistant，she is suck too. I would give them 5 negative stars if I could read more

Come here if you want to leave feeling just crappy enough to put a damper on your day. Front desk will make you feel like scum for being there. You're not a person, but just another task to get through until the end of the work day. I've gone here for the past 3 years and each time I've left feeling like I left a factory where the patients are on the conveyor belt waiting to be processed. Front desk always seems tense. I recall one visit noticing they were training someone new and the person training was mean and rude to the trainee. It made me uncomfortable as a patron. I've recalled this memory for every following visit. Anyway, this is about the overall feeling that I'm just a dollar sign with teeth. Trying to nickel and dime me might make your business a few more dollar signs temporarily but you will lose a patron for life afterward. Added a star for the hygienists though, they were always pleasant and knowledgeable. read more

Dont EVER come here! This entire office is unprofessional. Management is worse. I've been waiting OVER 3 weeks for a receipt. Super rude manager Grace. They've filled 4 cavities a I've had to have 3 redone. Within 4years. That's NOT normal. My other cavities (done at another dentist office) HAVE NEVER REQUIRED TO BE REDONE. read more

It was my first time here and will be my last time here. I came for teeth cleaning and they made me waited for 40 minutes in the room, haven't done any teeth cleaning and just told me about the price of what needs to be done which is not what I came here for. The front desk name "GRACE" told me to come back the next day for teeth cleaning cause she said the dentist took too long and they're about to close. Such a TERRIBLE service. *** To the owner of this business**** If you do not want to lose many customers please be aware of customer service of this business. I'll never return back to this place again. read more

I am extremely unhappy and disappointed. I used to be their customer for a few years until now. I will never come back. I have two teeth that needed fillers and instead of providing me other options, they kept trying to coerce me into buying veneers instead which they said will cost $4000 for just two teeth. The finance lady was very pushy, she seemed desperate, and I was not convinced. She said even if I did not go through with the treatment and "because they reserved 2 hours of time originally for the treatment" I owe them $200 for that. I paid it, they can keep the $200 because I will never return and I will look for a second opinion elsewhere. I was very close to paying for the treatment, I understand this is a business, because of the way I was treated and how I felt like they were very pushy without giving me other options, how I felt like they just wanted my money only, that was enough for me to not say yes and leave forever. read more

I enjoy coming here because Jessica V. Is thorough and gentle during my cleanings. She also does a great job in helping me remove my stains even though I have very sensitive teeth! read more

Their front desk staff are either really nice, or just inpatient. The real off putting thing here though has to be their NON-STOP reminders about your appointment via emails, text messages, voicemail. Not kidding when I say they will remind you SIX times regarding one appointment. They will continue to send reminders even after you confirm "yes" on the emails and texts. I think a reminder or two (max) is reasonable, but anything more than that starts to feel like spam. I understand they want to avoid gaps in their schedule when people don't show up, but this is disruptive to clients and it feels like they're putting their interest way above ours. I've never experienced this with any other business. Also, nowadays CALLING someone for no good reason is just rude. Unless you're a boomer, then you're forgiven. Otherwise, just no. Get with the times. Then to add insult to injury, when I showed up on time for my appointment, I ended up waiting 43 minutes before someone called me in. It felt like they wanted to pack their schedule to the max at the expense of clients' time. read more

My family and I have been going to Parklane for about 12 years and have appreciated their level of care and professionalism. Grace, the manager there, has a wealth of experience and knowledge and always been great to deal with too! Thank you Grace and Dr. To! read more

Today, I went to pick up my friend, who had undergone anesthesia for wisdom tooth removal. When I walked in and informed one of the women at the front desk that I was there to pick up my friend, another woman next to her (Muria or Maria), without even looking my way, immediately said, "Finally." I was taken aback--what the heck was that attitude for? Rude!!! My friend was originally told the procedure would take about an hour, so she asked me to pick her up around that time. However, the procedure ended up finishing about 15 minutes earlier than expected. I understand that they needed someone to be there until the patient was discharged and that they didn't want to wait around. But if that was the case, they should have made that clear from the start instead of giving me attitude. I had been considering trying that place myself, but after this experience, I will never step foot in there again. read more

Love it! I've been going to Parklane for six months, Dr Jennifer Wu is very professional, the staffs are great and patient!

i love going to the dentist. Omg Grace the office manager goes above and beyond for me and my husband. Everyone is so friendly. I also appreciate when they do a procedure everything is explained. Love Parklane Dental read more

I've been coming to Parklane dental for the past 10 years and will continue to do so because of people like Grace, she is always willing to go the extra mile to make sure all my questions are answered before I leave. Thank you Grace for all the help you provide for me and my family. read more

Parklane Dental - Cosmetic Dentists Near Me - Arcadia, California

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Great and quick service. They do my regular and I did my filling with them. Very satisfied.

Before getting teeth whitening there, you're required to do an exam for $180. Then they insist that you need a deep cleaning, which costs $1,200. Even if you've had your teeth cleaned elsewhere, they'll say it wasn't done properly and ask you to do it again. I only paid the $180. I'm giving one star solely because the cleaning price is extremely high, and I went there twice but didn't get anything done. read more

I've had nothing but a good experience here. The staff is kind, friendly, welcoming and goes above and beyond to make you feel safe and comfortable. They have advanced technology and you can even ask them to play a movie or show while sitting in the patient chair. The rooms are clean and modern and they always have relaxing music playing to make the environment less stressful and welcoming. I have severe dental anxiety​ and I avoided seeing a dentist for a VERY long time. ​Dr. Tim is by far the best dentist I've ever had, he is kind, friendly and knowledgeable. He treats his patients with care and never once did i feel judged. He walked me through everything step by step and always checked in to see if i was ok. It was the start of a long dental journey, but i finally reached a point where my teeth are clean and healthy. I also like that they remind you of upcoming appointments several times via text, email and phone calls to make sure you never miss it. Overall i highly recommend Parklane Dental. My fears and anxieties have diminished greatly and its all thanks to the amazing doctors and staff here! Thank you all so much! read more

Been going here for the last two years and I'm very happy with the service! Staff is friendly and always available to help.

Very good and nice place service the best u always come back I really happy . the best they locate in arcadia read more

Parklane Dental - Cosmetic Dentists Near Me - Arcadia, California

I LOVE this team. As soon as you enter, you'll see the most beautiful layout, color theme, and friendly people. They have the most advanced and professional approach as well as cutting-edge techniques I have ever seen. It was like time traveling to the future. I was first helped by Julia, who has excellent teeth by the way, who was sweet as could be. She handled many things including comfortably taking X-rays and even 3D colorized scanning for teeth and gums--the 3D modeling was incredible :)! Then I had the pleasure of meeting Dr. He. She was so kind, knowledgeable, and youthful. I was a new patient in search of help with a dental matter that takes a significant amount of time to address. I asked, hopeful but unsure, if I could be helped the same day as I first showed up, knowing Dr. He was kindly helping many others already. To my delight, I was introduced to the office manager, Grace, who also had a killer smile, and she helped me so much with an affordable option plus found a way to get me scheduled the same day. So, Dr. He was AMAZING and worked with me later in the same day to help me. It didn't even occur to me to ask for numbing, and even so, Dr. He went way above and beyond to offer me numbing just to make the experience even better. Her provided dental work is the BEST--she's so good that I didn't even know it was possible to be that good. I love my smile now and the Parklane Dental team put that smile on my face. Thank you so much everyone :)! read more

The staff is wonder from the people at the front desk, especially Grace to the rest of the staff. Excellent chairside manners. read more

Parklane Dental - New grill, who dis? - Cosmetic Dentists Near Me - Arcadia, California

My husband and I have been going to Parklane Dental for over 10 years. Everyone who works there is very nice and attentive. The dental hygienists are patient and thorough. The dentists are nice and easy to talk to. Grace, along with the rest of the admin team are friendly and accomodating. read more

I am writing to express my dissatisfaction with the handling of my recent claim by Parklane dental. Over the past 30 days, I have encountered significant challenges in tracking the status of my dental claim, despite multiple follow-ups. Each time I inquire, I am told different information, leading to confusion and delays. I was previously assured that all necessary documentation had been submitted, yet I was later informed that additional information is required. This experience has been both frustrating and time-consuming. The lack of clarity and consistent communication has made it difficult to trust the process, and I no longer feel confident in continuing my relationship with Parklane Dental. It has become more stressful to navigate this situation compared to my experiences with other Dental providers. I was told that I needed to pay for a large portion of my bill which I wasn't obligated to. And was told I was gonna get my refund once my claim was processed from my insurance. It's been 2 years and I haven't gotten any follow ups since then. Do not pay anything else but what you are owed which is "patients out of pocket payment obligations". As a result, I will be exploring alternative options for my dental needs. I hope this feedback helps to improve the experience for other clients in the future. Sincerely, Eric Borro read more

I started coming here because my last dentist wasn't thorough in my yearly exams. I kept getting cavities. I've been coming to Parklane for about 3 years now and the whole team is great. They look out for cavities that might appear and take care of it before it becomes an issue. I've also stated my Invisalign journey with them. I can't wait for the results. read more

Perfect Dentist Perfect Front Office Staff Perfect Dental Tech Perfect Care from All of the Above!!! Gorgeous, Chic Environment!!! Dr. To has been my Dentist for over 20 something years!!! & Has Always been both, Professional, Down to Earth & Caring to the TH Power!!! & My Other Dentist, Dr. Tim is Fabulous as well and also is Down To Earth, Professional & Caring to the TH Power!!! I just Love when I have my Dental appointments & Always walk into A Great Office full of Positive Energy and seeing the Front office staff wearing their coordinated colors for the day!!! Beautiful & So Organized to the T!!! & When I'm at my appointment, I am pampered also as if I'm at a Day Spa, treated with my chic glasses to wear while in my procedure and also if I'm cold I'm asked if a comfy knit blanket will do to keep me warm!!! Doesn't get better than this at your dental office!!! & Also consulting with competent friendly staff to ensure an awesome payment plan is implemented if I need this with certain procedures. Love My Parklane Dental INFINITY!!! Dorother Rene'e Hudson (aka: Sasha Rene'e) read more

Parklane Dental - Cosmetic Dentists Near Me - Arcadia, California

I've been coming to Parklane Dental for few years and my experience has been wonderful. The hygienist are always clean and detailed with cleaning. Despite the office being very busy, I can say with confidence the doctors are very experienced in their field. I worked with Dr. Wu for my Invisalign, Dr. Brewer for Implant and Dr. Tim for my Fllings/Crown. I recently work with Dr. Tim for my crown. Of course, nothing is perfect, even though I had to return couple times for my refit, Dr Tim made sure I was comfortable and completely satisfied with the fit. His manner truly reflects his kindness, knowledge, and patience. Nothing but positive things to say about Julie, his assistant- she's friendly, funny, and compassionate about her work. The staff is caring. Always sending electronic reminders for appointments, txt, phone calls, & follow-up calls. Only downside is the wait on certain days, but I would highly recommend others to this office. read more

Dr. Brewer did my implant and it was awesome. It was actually painless experience. The whole process pretty much took like a year.